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Acer Customer Care Service


Acer Inc.

1F, 88, Sec. 1, Xintai 5th Rd, Xizhi
New Taipei City
Taiwan - 221

Customer Support Phone Numbers

8800 700 2237(Russia) 1 0
1800 116 677(India) 1 0
1800 881 918(Malaysia) 1 0
1800 895 6299(Singapore) 1 0
1866 350 2237(Mexico) 1 0
+886 226 963 232(Taiwan) 1 0
+1 866 695 2237(USA and Canada) 1 0
+44 371 760 1000(United Kingdom) 1 0
+353 818 202 210(Ireland) 1 0
+61 130 036 5100(Australia) 1 0
+64 800 223 769(New Zealand) 1 0
+43 223 6307 5577(Austria) 1 0
+32 78 150 023(Belgium) 1 0
+45 33 702 070(Denmark) 1 0
+33 172 020 050(France) 1 0
+49 410 2706 9111(Germany) 1 0
+39 236 000 130(Italy) 1 0
+31 884 560 000(Netherlands) 1 0
+45 53 001 150(Norway) 1 0
+351 808 300 011(Portugal) 1 0
+34 914 142 414(Spain) 1 0
+45 60 102 500(Sweden) 1 0
+41 848 745 745(Switzerland) 1 0
+90 850 222 2237(Turkey) 1 0
+86 400 700 1000(China) 1 0
+852 23 792 519(Hong Kong) 1 0
+81 353 242 789(Japan) 1 0
+63 27 200 090(Philippines) 1 0
+27 871 513 400(South Africa) 1 0
+82 16 442 225(South Korea) 1 0
+66 21 539 600(Thailand) 1 0
+971 48 056 400(UAE) 1 0
+84 839 106 888(Vietnam) 1 0
+54 800 444 1318(Argentina) 1 0
+55 800 762 2237(Brazil) 1 0
+56 600 460 4000(Chile) 1 0
United States
333 W. San Carlos Street, Suite 1500, San Jose, CA 95110, USA
5600 Explorer Drive, Suite 201, Mississauga, Ontario, Canada L4W 4Y1

United Kingdom
Acer House, Heathrow Boulevard III, 282 Bath Road, West Drayton, Middlesex, UB7 0DQ, England 

Building G, Level 2, 350 Parramatta Rd, Homebush West, NSW 2140, Australia

New Zealand
Suite 2, Ground Floor, Building A, Millenium Phase II, 600 Great South Road, Ellerslie, Auckland 1051, New Zealand

Europaring F14 202, 2345 Brunn am Gebirge, Austria
Europalaan 89, 5232 BC 's-Hertogenbosch, The Netherlands 
Strandvejen 70,, 2900 Hellerup, Denmark
Parc des Reflets - Paris Nord 2, Bâtiment K, 165 Avenue du Bois de la Pie
BP 51301 Roissy en France, 95940 Roissy Charles de Gaulle Cedex, France
Germany & Eastern Europe
Kornkamp 4, 22926 Ahrensburg, Hamburg, Germany
Via Lepetit, 40, 20020 Lainate (MI), Milano, Italy
Nye Vakas Vej 64, 1395 Hvalstad, Norway
"HI-TEC House", 5A, Bolshaya Akademicheskaya str., Moscow, 127299, Russia
Spain / Portugal
Gavà Park, C/ Disseny, 3-5, 08850 Gavà, Barcelona, Spain
Box 11147, SE- 168 65 Bromma, Sweden
Moosmattstrasse 30, 8953 Dietikon, Switzerland

Veko Giz Plaza, Meydan Sokak № 20, Daire: 27-28 34396, Maslak-Istanbul, Turkey

6F Building 1, THE HUB, № 818 ShenChang Road, Min Hang District, Shanghai 201106, P.R. China
Hong Kong
Unit 2301-02 & 08, Level 23, Tower 1, Millennium City 1, 388 Kwun Tong Rd, Kowloon, Hong Kong
Embassy Heights, 6th Floor, № 13 Magrath Rd, (Next to Hosmat Hospital)
Bangalore 560025, India 
18F Nishi Shinjuku Mitsui Building, 6-24-1, Nishi Shinjuku, Shinjuku-ku
Tokyo, Japan, 160 0023

№ 6 Jalan TP6, Sime UEP Industrial Park, 47600 Subang Jaya, Selangor
1172-1180 Pres. Quirino Ave., Extension, Paco, Manila, Philippines
29 International Business Park, № 01-01 Acer Building, Tower A, Singapore 609923

South Africa
The District, 8 Kikuyu Rd, Sunninghill, 2191 Gauteng, Johannesburg, South Africa

South Korea
№ 603 6F Chung-Jin B/D 53-5, Wonhyoro 3-ga, Yongsan-gu, Seoul, Korea

493/7-8 Nanglinchi Rd., Chong Nonsi, Yannawa, Bangkok 10120, Thailand

UAE & Middle East
P.O. Box 16951, Jebel Ali Free Zone, Dubai, UAE

5th Floor, Rosana Building, 60 Nguyen Dinh Chieu St., Da Kao Ward, Dist. 1, Ho Chi Minh City, Vietnam
Rua Flórida, 1758, 4º andar, São Paulo, SP 04565-001, Cidade Monções, Brasil

Latin America
3750 N.W. 87th Ave., Suite 640, Doral, FL 33178, USA
Avenida Ejército Nacional № 579, Piso 1, Col. Granada, 11520 México, D.F.

Acer Complaints & Reviews

Acer / warranty not honored

dumitriu on Feb 18, 2019

I sent the tablet for repair on 10 January 2017 Acer Case ID 10166788G The screen cracked due to the very low quality build of the product. Also the tablet was overheating a lot and spontaneously rebooting. Acer refused to repair the tablet under warranty. Acer also wanted to charge...

Acer / 'drop damage' repair charge when laptop was never dropped!

Phobos001 on Jan 10, 2019

One day - around mid december - my pull my $700 laptop out to do some work while my desktop was put up, and it just doesn't turn on. There's fans, but no lights and no display. I open the bottom to see if a display connector or power connector got unhooked or frayed, or if the battery had...

Acer / I am not able to register my laptop computer.

sodiq. on Jul 11, 2018

I just got a new lap top from argos store and I want to register my product, my acer lap top. I tried to complected the acer registration form on the internet at acer wed site. I am to be sent a comfirmation e-mail to complect my registration for my new lap top. I have not received that...

ACER South Africa / acer laptop

dino ceegage on Sep 13, 2017

I bought an Acer laptop from you on 2016 April 13. The purchase price was R4999.00. Between 13 April ’16 and 3 July ’16, which is 87 days, on the 3rd of July I went to CNA to report that the product is defective #cutoffwhilsttyping. CNA gave me a contact details of their stakeholders(User...

Acer / terrible service

Diana B on Aug 14, 2017

Does warranty from Acer actually exist? I sent my monitor to a repair service 5 times and every time I got it in the same condition. Is this a joke? I keep complaining, but there's no result. I eventually got my money back after 2 months. First of all, my issue wasn't something new, I...

Acer / laptop/ charger provided was not suiting with laptop

Khyatisawant on Apr 12, 2017

I bought the laptop from your emax stall on april 1 st from gitex event held at world trade center.. i reached there late and it was about to close, there was some display laptop sale going on your atore and i bought it..i was flying after that and i didnt use the laptop from that day..i...

Acer America Corporation / Планшет Асer aspire/p3

Мила on Mar 23, 2017

SN:NXM8NEROO13321ABA747607 SNID:3217030927623317 Рядом с штрих-кодом надпись: NC.M8N11.003-01 SSCQ.QUACQ Ver.:01 На экране надпись:ОБРАТИТЕСЬ К ИЗГОТОВИТЕЛЮ, ПРОБЛЕМЫ С ПАМЯТЬЮ Обожаю этот планшет. Заранее спасибо за помощь. Желаю Вашей корпорации и Америке МИРА И ПРОЦВЕТАНИЯ. Павлихина Мила 89536694953(в России) е-mail:[email protected]

Acer America Corporation / acercloud 14 netbook

Marilynn McLaughlin on Feb 20, 2017

In March of last year I purchased the above referenced Netbook. Within 60 days I returned it as it was stuck at 62% on factory reset. I purchased another of the same computer and guess what... it did the same thing. I have returned it back to your Texas address and am waiting to receive a...

Acer / defective notebook

Max on Feb 14, 2017

I have purchased Acer notebook and I'm not happy. I always bought Acer only and was always satisfied with their computers. But the last one I bought turned out to be defective. There was a problem with its cooler and too bad that I didn't notice that earlier. Sometimes it simply...

Acer / es1-512-c1pw

Robski on Oct 6, 2016

We bought this laptop almost one year ago. I sent it out for repair at the end of august 2016 because the screen kept freezing. Acer sent the computer back to me. It worked fine for almost 2 weeks and the same problem returned. There repair notes stated completed system recovery. Sent the...

Acer / keyboard

sjc2143 on Jun 28, 2016

My keyboard numeric key pad doesn't work. Acer has sent me out two new keyboards, they didn't work either. NOW, Acer says that my warranty has expired and won't help me with my Acer keyboard issue. At the time that I submitted my first complaint to Acer, I was within my...

Acer America Corporation / defective computer monitor not fixed by repair service

Frances1234 on May 7, 2016

My product number is 43000788624. It is a S230hL lED moniter that dos not turn on when plugged into a wall outlet. I lost $155.00 for the product and $40.00 shipping to send it to their repair center. I purchased it from Walmart on the way back from a trip. The local store would not take it...

Acer America Corporation / laptop computers

sarsti on May 4, 2016

I am a computer consultant and value added reseller in the Southern California area. Back before Acer purchased Gateway computers, they were a good company with good service. NOT so anymore! I have three clients that I purchased laptops for a few years ago; paid retail prices and installed...

Acer Aspire E1-531 / it keeps breaking and malfunctioning!

Reviewer85794 on Aug 19, 2015

You need to READ THIS if you’re going to get a new PC. There are many brands boasting all kinds of fancy and amazing gadgets but the real question is, which one to get? A really straightforward answer to this question can prove to be a lifesaver too. Anything, except Gateway, Packard Bell...

Acer / crappy products

Karl Ike on Jul 18, 2015

Are you one of the millions having problems with ACER’s crappy products, total lack of customer service, failure to honor their warranty and unable to contact anyone at ACER that gives a crap? Well let me be of some help…….. If you live in the USA or have the ability to...

Acer Aspire R7-572-6637 Notebook / poor customer service

BC Angry and Upset on Mar 28, 2015

Date and details of the transaction: Two items were purchased online Tuesday March 3, 2015: 1 Acer Aspire R7-572-6637 Notebook and 1 Converter Mini-CP to VGA/USB/LAN The purchased items arrived at my home Thursday March 5, 2015. The computer was not working properly. I contacted customer...

Acer / laptop repair and customer service

ocgirlmelanie on Nov 18, 2014

Both the keyboard and charging port on my Gateway started having problems and stopped working. I contacted Acer online and they told me to send it in for repair under the warranty. After a couple of weeks I received an email stating that I needed to contact them or they were going to ship...

Acer Aspire ES1-511-C0DV-US / flimsy screen, useless warranty

LParker on Nov 4, 2014

Less than 6 weeks after I bought this Acer laptop, the LCD broke for no apparent reason. Acer automatically refuses to honor the warranty because it is a screen issue. Apparently the screen is exceedingly fragile and cannot handle normal use. They lost a loyal customer on this one.

Acer Computer / never recieved computer or my money

Cresia on Sep 3, 2014

I paid for an Acer computer my 12 year old daughter on august 4, 2014 and the seller stated that the computer was broke and he said that he will me my money back and he never and i being trying to find out who do i get in contact with for my money and i been trying to find out information...

Acer Aspire E1-531-2438 / piece of s* computer

lsw Raleigh, NC on May 15, 2014

I purchased this computer less than a year ago. I have had nothing but problems with it. My screen suddenly disappears, pop-ups are so numerous, sometimes I cannot finish even a letter. For those of us who are writers, you must maintain your line of thought. How can we with so many pop...