New Taipei City, California
Taiwan - 221
September 2006 purchased an Acer atw3201 LCD tv for 1500 dollars with a 3 year warranty 3 months after purchase noticed bottom right hand side of the screen pixelating with eventually over the next few weeks engulfed half the screen when called for the "onsite" service warranty was told I needed to return it to service centre, did that 10 days later unit was returned repaired at least I thought so 14 days later similar pixelation started to service so back it went again this time they replaced "apparently" the LCD panel took 8 days to return and again all was well then 6 months later started to fail on power up and so on and
so on...now with 5 weeks left on a 3 year warranty it's currently back for it's 7 service call told the LCD screen needs replacing again and is on backorder with a tv they no longer produce...refund anyone steer clear of Acer dog of a product and crappy palm off service and support with more barriers to getting a straight answer and result than a politician.
I had bought an Acer laptop Extenza 4630Z in Mar. '09 and had registered it promptly. Soon after, I found the mouse/cursor jumping all over the place. So, I sought the help of Customer Support. Despite several attempts to complain online I was unable to get any response. I then tried to contact them on phone. The phone number I tried gave me another number. On ringing that number the lady did not want to know my Registration details and asked me for my complaint. When I told her about the mouse/cursor jumping problem she said I would have to pay for fixing the problem. Even though I told her that my Warranty was till Mar. 2010 she insisted that I would have to pay. I tried once again to seek the help of their online customer service and got them this time on 'Chat line'. When I wrote my problem on the chat line I got a reply asking me to send the laptop to them for resolving my problem. I did not send my laptop as I would have to do without it for such a small problem and spend money in shipping it. Later I was interested to know how to avail of their upgrade scheme to Widows 7 from my existing Windows Vista. As usual I got no answer from the Customer Service. I was so disgusted with their Customer Support that I made a complaint to their CEO to no avail. It is now 5 days since I wrote to their CEO & have not received a reply. I WOULD ADVISE ALL BUYERS TO STAY AWAY FROM ACER PRODUCTS.
I have purchaged a laptop from pune. It got a problem of disk boot failure. I have checked in bios setup, the hard disk is not shown in bios. I purchaged from my computor shoppee, sukrawar path, pune-02. Mob no - +[protected]. Invoice no 2279 dated 23 mar 2009. Laptop ser no is lxazq0c007906149241601. I am presently staying at guwahati, assam. Please issue me a authority to repair/maintain my laptop. Please confirm me by mail or phone. My mob no - +[protected] & email id is - [protected]@yahoo.co.in
I purchased an Acer Aspire desktop in July 2008 as a 2nd computer. I was going to purchase a Dell or HP, but the Best Buy associate suggested the Acer. About 2 months after purchasing it, I began to have intermittant issues with connecting to the internet. This kept getting worse over time and finally I took it into Best Buy and they diagnosed it as an ethernet issue. Since it was under warranty they sent it in for the repair and 3 weeks later I finally received it back in working order.
Then about July 23, 2009 I shut it down for the night as usual and when my wife tried to start it up the next morning it would not power up at all. I again took it into Best Buy and they thought it was a power source issue and would have to ship it to Acer for repair. However they told me since it was 10 days past 1 yr warranty I would be charged between $100-$150. Since this was my 2nd major issue I attempted to contact Acer directly to get them to do the right thing and cover the repair.
After over 30 minutes on the phone and being told there is nothing they can do since it is out of warranty, I asked to be tranferred to someone with authority to make an effort to do the right thing and assist me by backing up their product. After several minutes waiting for the transfer, the support person came back and claimed to be unable to transfer me and asked that I call back on another line. The first time I tried calling I was disconnected, and then the 2nd time the representative gave me the same line about being unable to transfer the call.
Not only does Acer manufacture an inferior product, but they again swing and miss with their customer service and basic common sense.
I have never had such a bad experience in my life. NEVER BUY AN ACER COMPUTER!!
I bought the unit last april 2009 I was so excited but to my demise the brand new unit was teribly defective. It could not recognize or sense the battery, so I have to always plug it to an electical socket. After several complaints, it was replced, but again it is defective. And sad thing is I feel they replaced me with a returned unit that they just fixed.
a) the serial number of the unit does not match the serial number on the box.
b) they put a generic Sanyo battery on it not the original battery with the Acer logo embeded on it.
c) It already has a different user name on it.
d) the casing is warped!!
e) I have to always use the recovery disk, because it just blacked for no reason at all for the 5th time.
All of this could be verified by a fourth neutral party.
Sad to say I am not the only one experiencing this problem, but I am the one is voicing this.
Let me start out by saying that Bestbuy started this one.
I want to file a false advertising complaints on both Bestbuy and Walmart.
Last weeked bestbuy had a so called Acer Laptop for sale that was listed for 299.00 while quaintiys last right. The night that this was on their website the listing was there for instore pick up but when I went to check if there were any of these laptops avalible I would of order it. But it was not just availble in the state of Wisconsin it was availble any where in the us.
What they only selling on or two of them in store?
They removed the Acer laptop that was listed on sale the next day along with other Acer Laptops as well.
Complaint two: Rumors started to surface about Walmart having a another laptop for sale for 298.00 Compaq and that the sale was going to be July 26. But no other given details. about if you had to go to the store at 8..00am to get it because it was for instore buy or if it would be an online offer.
Guess what it was neither. They had none. If you click on the url web adress it will take you that compaq that is on sale now but not avaiblei online or instore coming soon. WHAT?
What kind of marketing tatic is that.
I think that no one should be advertising something that is not even there.
I they taking rainchecks for these items that have been offered? And still get the deal. Do they do la ways for this itmen at Walmart?
What is going on with these bogas clam.
I don't believe the costumers feedbacks at either stores because I dont' know if they are customers or that they are telemarketing who are hired to say great deal and prending that they receive these bogas products that were on sale in the first place.
How can walmart have a deal on a compaq laptop that hasn't even shipped to the stores. Çoming soon to a store new you.
Isn't it false advertising?
Who would I complain to about these companies.
And How do change these message boards about reviews and comment about their product.
I get the idea that they may a few local customer feedback but I bet the majority on these product reviews are telemarketers along with bestbuy employers pimping the pubic on buying these fabulous buys
I bought an Acer laptop (Extensa [protected]) from Acer in August 2008. This is my only laptop which I work on. After some months it stops working on battery. Although battery shows as charged, laptop does not work on it. The laptop works only on current. I once changed the battery. The new battery from Acer worked hardly one-two days and it also stopped working.
After informing Acer for the problem and asking them to replace this defective laptop they simply refused to accept my Complaint. They said to sent the laptop for repair to Temple, Texas which was not possible for me as this is my sole laptop, bread and butter.
Recently I borrowed one laptop from my friend and then again called Acer customer care so that I can send the defective one for repair. Again same story they are not accepting problem. When I pressed the customer care guy asked me to bear the shipping charges to send the laptop.
It is real pain buying a laptop from Acer and bear all problem and also the shipping. So sad.
I simply want this defective laptop replaced. It is in warranty. It is defective it does not work with battery.
I have very bad experience with ACER with regards to their customer service
or technical support.
I bought a new desktop and use it for barely about 7 months then a problem
The problem was that the PC would hang halfway while using. Tried to
restart the pc and the screen went blank while the hardware is running.
Called up ACER and after trouble shooting, they decide to send an engineer
to repair. The engineer came and said that the contacts between the
graphics card and motherboard was oxidised. So he used an eraser and did
some rubbing. Well thankfully this works fine.
Unfortunately, the pc started to hang after 4 months of low usage. Called
up ACER and the customer service's attitude was poor. An appointment with
the engineer was made. The engineer came and said that motherboard had some
problems and decided to replace it. He tested it and it was fine and left.
But after one hour, the pc started to hang once again. Called up ACER and
they said that I should do a system restore back to factory settings and
suggested using the Alt F10. Too bad, the pc hangs halfway while doing it.
The customer service then said that the earliest appointment would be next
week. Therefore I have to wait for another week before an engineer came to
fix the problem.
The engineer came the next week and this time, he said that the motherboard
was faulty once again and replace it once again. He left and this time,
guess what. Oh the pc hangs again after one hour. Called up ACER again,
immediately they called up the engineer and said that the engineer would
call me later. The engineer called and asked about the problems, he said
not to bother about doing anything as the hard disk is faulty. And he would
come in the evening to change it. Evening came and he came to replace the
hard disk. Oh how great it was, I was thinking, this should fixed the
problem. OH MY GOD, the pc can only be used for one hour again. And the
customer service is closed for the day.
Called up ACER the next day, Saturday, and they arrange for the engineer to
come on Monday. So hopefully the engineer is going to fixed the problem once and for all.
Another engineer came and said that he would bring the pc back to the service centre to do the repair.
One week later, he brought back the pc and it was working fine. After 10 days, the pc hangs again.
My overall experience is terrible. Could you imagine how long I have to be
on the phone to solve this problem? How many times of happiness and sadness
that I have to go through? How many times do I have to call up ACER to fix
the problem? How many restarting and waiting of the pc do I have to do?
Just not sure, how long do ACER need to fix the problem? This is a total
waste of time and resources on both me and ACER. I think, they are just delaying the problem
and wait for the warranty to end.
My advise for all: Although ACER has got good value for money products and
relatively cheaper than others on the market. Consider really hard before paying for trouble as the
customer service and technical support is so much poorer as compared to
A very disappointed ACER user...
I bought n Acer Laptop from Sharaf DG, Bahrain on 1st March 2017.
Paid Bahraini Dinars 10 more because Sharif DG sales person claimed the price is high in their shop to compensate the technical support available with them.in 10 days time found out that the DVD drive was very very slow even to open the contents of a standard DVD. Waited in the long queue, only to be told to go to the Acer Service center called Redington. At Redington, they tried to say that I must have done something to the drive, so that they can get out of the warranty clause. Anyway, they could not win on that and I got my laptop back after 15 days! Subsequently on 5th May 2017, suddenly saw some new lines appearing on the screen! It started spreading soon. Took it to Redington, they refused to accept it stating I must have poked the screen with some sharp tool!!!
Anyway, I had no choice but to agree to pay for the replacement of the screen, which they promised to do in 10 days. Till today no one called me from the shop, and whenever I called they gave me different explanations!
Don't know where to go next!!
One thing is sure, will never look at an Acer...
I purchased this hunk of junk back in August 2008. It did fine for about 6 months, then the screen started to flicker (jump). I contacted Acer Support (Technical Support). They know little of nothing about computers. I know more. Anyway they had me uninstall my entire notebook and re-install fresh from scratch. I did so, and still the problem exists. I called them back and told them the problem is still happening, so I sent my notebook in which costs me about $30.00. I received it back within about 5 days saying they checked the bios update. I don't know why, the system bios was already up to date. I guess so they could say they did something. Still had the problem, so I called and was told to sned it back again. I did so, and this time I received it back in about a week. They said the problem could not be duplicated, and no repairs were made. Some technician there had managed however to download several game programs on my notebook, and had scratch the top of it badly. I call Technical support and told them of this, and they just seem to dismiss it, and more or less said it could have been me. They really have nerve. The notebook is still doing the same thing it was, screen flickers (jumps) itermittently. I am going to keep sending it back to them on their dime until they decide to fix it, even if it take 50 times. By them they will have paid more for it than me. Do not buy an Acer Notebook.in my opinion, a piece of JUNK!!!
I have an AspireOne and I love it... when it actually functions normally! Does yours sometimes (or for...
My Acer LCD panel broke while I had it as carry on luggage. It never left my sight and the case was pristine. Acer wanted to charge me $199 to repair it. They said it could have been the air pressure or turbulence on the plane, and they were not responsible for "acts of god." I pointed out that the 8.9" screens were being discontinued and if their fragility was a reason. I was told that the new screens were an "improvement, " and again, Acer would not take responsibility for this flimsy screen. The rep said there was nothing he could do for me. Dell, here I come!
I purchased an acer aspire one netbook in february '09, and almost immediately two of the rubber feet on the...
I took my Acer PD116 Projector into acer to replace the bulb on 10 March. Sounds like a straight forward job right?
After Acer called the following day (12 March) to collect the projector, We got to acer and waiting 30 minutes we were told that the bulb was apparently the incorrect one and they requested an extra day to complete testing and was assured that they will courier the projector the following day to my business address and being a Friday this will arrive on the Monday (16 March).
Monday nothing arrived so I phoned on Tuesday (17 March) to find out what’s wrong and where is my projector. Only to be told that the bulb was defective and they now had to order the new part from Europe and it will take 7 days (Already an issue as when I took in the projector I was told that they have stock) So I spoke to the Supervisor “Stuart” who assured me that he would make it urgent and phone me back. Still waiting for that call. So I phoned the next day (18 March) again only to be stone walled by the call centre and no one knows who the managers/md is.
We went on holiday on 23 March for a week thinking I would give them a chance to sort their internal logistics out and when returning from holiday on 30 March I rang them up again and was very politely told that its ready for collection…..eish……I then proceeded to explain to the nice ladies at Acer it was for delivery 3 weeks ago. The ladies then promised that the projector would be delivered on Tuesday 31 March. Nothing was delivered by 2pm so I rang them again only to be told that the projector is ready for collection. So I explained again that it’s for Delivery and once again all details were taken and promised delivery on 1 April. At 3pm No Projector and I ran up again….Same story.
So this morning I phoned and spoke to “Mo” who had the same story and I lost it. Then he came back and said he would make sure it is with the courier’s collection but I just need to send him my proof of payment which I paid for Cash 4 weeks ago. This is completely unacceptable!!!
So today I’m driving through to collect the projector because everyone that works at Acer is completely and utterly USELESS – Cam I bill them for my Time, Petrol and loss of man-hours?????
I purchased an Acer TV from Zellers, and within 2 yrs (after the 1 yr manufacturing warranty expired) I started having the picture "freeze", and would have to unplug the TV and plug it back in.
It got so bad, I gave up and bought another TV (Sharp)...will NEVER buy another ACER product again.
I did send them an email to no response...:(
Hello, I am writing to find out just who is interested in a class action suit and who is not on many forum...
I purchased a mini lap top for my son. It was a acer product. He took it to have more ram put in it and staples broke some of the clips. I knew acer would not cover under the warranty and just wanted to get it repaired. I paid $398.00 for the computer. They wanted to charge me $440.00 to repair it. I told them are you crazy. I told them I would never ever purchase another product from them. I told them I work at walmart and I will tell all customers never to purchase a acer
The worst customer service I've ever experienced in over 500 phone calls to more than 35 companies in over 10 years.
I spoke with all of the following people (identified by badge numbers and also names in two cases) over the course of 120 minutes trying to get a simple question answered.
I spent $1, 000 on two computers (an Acer Aspire One and an Acer desktop computer) over two days and needed to find a recovery CD-ROM or DVD-ROM (not included in the package for the Aspire One) and after trying to get someone to help me with that for two hours and failing because of constant interruptions and infinite loops in the interactive voice response system and the human handling of my multiple calls, I'm returning both products because I refuse to support a company with such abysmal customer support service.
Humans I spoke with before deciding to return $1, 000 worth of equipment for my money back (their badge numbers and in two cases, also their names):
TA116 (Johnny; a supervisor for the Aspire One department who interrupted me constantly, refused to allow me to speak with his supervisor, and ultimately hung up the phone on me)
GWGA274 (Kathy; a first level agent who interrupted me constantly)
I November 2008 i purchased the acer aspire 3960g from the carphone warehouse on the mobile broadband package for £40 per month.First off when i got it home the dongle was unable to connect to the laptop, (luckily we also have home broad band and another laptop). I installed my anti virus and ran a scan before i got stuck in, 9 TROJANS!!! where did they come from? On clearing them i thought i'd enjoy it, but instead there have been problems after problems. My connection kept slowing down and it kept asking me to open in a different time zone. Any way we are now in the middle of january and on finally getting through to acer they told me that i could reset the pc back to factory settings and that would clear the viruses, and that they would send me an email of instructions of how to change the settings to put me in the right time zone which would in turn put my keyboard keys back in the correct place.STILL WAITING!!! Speaking of keys the letter U keeps popping out, that started about 2 hours after opening the box.Unfortunately because it is a bundle package i didn't have the pleasure of the 14 day exchange. I have spoken now to some very clued up tech guys who have told me that looking through the problems that i have had, the main being the TROJANS and every one coming up acer gamezone suggests that this was built in to the hard drive attached to gamezone.If its not then why when you go back to factory settings and even do a scan in safe mode does it allways come back the same 9 TROJANS ACER GAMEZONE and ACER arcade all the dates are listed from, actually from before i got it! I did try to play a game on acer g zone but it just kept resetting itself, flickering and going back to my main home screen. I tried to register my pc but the SN was not recognized there is nothing more i can do! I cannot take it back to the shop, and i cannot get a straight answer or even any of acer 9-5 tech support to answer the phone. SO WHAT DO I DO? WHAT CAN I DO? If i stop paying for it thats a mark on my credit rating plus interest charges on summons'. There is no way i am gonna send it of to be refurbished as i have been there with other itens and they come back worse than they were when they were sent off. HELP!!!
I have an Acer Spire 9410. Mine also broke by the hinges. I called Acer and they said that they have not received any other complaints about this problem and they refuse to fix the proble. I bought from Circuit City and got an extended warranty to it. They are also getting away with it by saying that was abuse, not normal use. The normal use of a laptop is by opening and closing the lid when you are going to use it and put it away. Something needs to be done legally because there is a lot complains in different forums for the same problem. Not to count the performance issues that this model has (slow down speed, 20-30 minutes boot up, the hard drive seems to be doing something all the time which slows the aplication you want to use, etc, etc, etc) The machine is really a peace of junk. Customer service is almost un-existant. I will never buy from Acer again, Never.