Acer Laptopsurely the worst

D
This review was posted by
a verified customer
Verified customer

I think the attached letter to Acer explains in detail of my concerns, disappointment and frustration in dealing with a despicable company which really should be held to account for its shambolic customer service..surely the worst.

letter is as follows:

Sarita Banyard
Esplex Ltd
Unit M Eagle Road
Langage Business Park
Plympton
Plymouth
PL7 5JY

Dear Ms. Banyard

Without Prejudice

I am compelled to write to an official complain concerning my statutory rights over a laptop that I had purchased through PC World in 2004 for the sum of £800.00.

You certainly may be wondering as to the date of purchase and to the length of time this matter has dragged on…this has been a frustrating time for me, and farcical in your response to my query, bordering on negligence.

Briefly, I had purchased a laptop from PC world which was faulty from the outset. After many, many months of telephone calls, speaking to various staff members from the Technical Department and having my laptop couriered to and fro on 2 occasions, Acer admitted that the laptop was indeed faulty from the factory line… this after examination of the product itself. In the meantime I had also lost two days of lost wages due to the incompetence of City Link, your couriers not turning up on the days to pick up the laptop.

After I had threatened legal action, Acer agreed to replace my laptop for a new one, this in accordance with signing an agreement with Acer that I would not pursue an action and that I would waver the days lost out of work claim. I signed and returned the agreement and waited and waited and waited.

This item never arrived and I was forced to chase Acer once again, starting from scratch and forwarding a copy of the agreement letter etc., Acer, it appears, did not have much information regarding my case (more to the point they were making it difficult for me). . I managed to get a hold of Angela Foster & Melanie Knight who seemed at first kind enough to go through my details with me as it appeared that most of my details and calls records mysteriously disappeared.

To compound matters, and without my knowledge, the company couriered a 2nd hand model with lesser specs and from my guesstimate, a 3 year old model which must value at £200. I immediately emailed Angela for an explanation, only to be fobbed off with excuse after excuse and blank silences and what seemed like "cut and paste" responses from the company warranty which made neither sense nor relevance to my case whatsoever.

I feel comprehensively let down by the company, in the knowledge that for the £800, I have a 2nd hand item to show for it, an item which I cannot use even for its lower specs.

Under the sales good act Acer are duty bound by duty of care to provide and if, necessary, to replace the item for a like for like laptop and not 2nd hand item as you have done. This is merely accepting that after nearly two years of constant, and persistence resistance, you are merely stating to me that the £800 I had paid for my laptop was worth no more than £200. Furthermore, I can log many, many months of telephone calls and duplicitous actions of most of your staff concerning my case.

You reneged on the signed agreement and as a result, this after consulting the Office of Fair Trading and the Trading Standards, I will give you 7 days to either replace this 2nd item for a new laptop or return my original laptop (the 2nd item you have sent is a ramshackle item built of other parts)…failing these requests I will seek a county court judgement in which I shall enforce through the court that you pay for all legal costs and additional costs such as lost days from work.

Yours sincerely

Dipak

Responses

  • Ri
    Richard McNeillie Dec 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    [censored] you acer my [censored]ing touchpad broke down on 3 motherfucking laptops in only 3 [censored]ing gay months. I hope to [censored]ing god your scumbag brand will die and burn in hell you cheap [censored]. I bet you only make $50 a decade disgusting

    1 Votes
  • Ma
    Mae Smith Jun 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Acer laptop was a piece of junk. Paid to send it back under warranty period. They repaired it punctually but 6 months later, same problem. I will not buy another one of those products.

    0 Votes
  • Ja
    James Blythe Feb 27, 2018

    Ever since I bought thios Acer Es1-531-C1GF Aspire laptop, every driver has been outdated and the reader card is outdated. I WILL NEVER PURCHASE ANOTHER ACER PRODUCT AS LONG AS I LIVE.

    0 Votes
  • Ma
    mahipat singh Aug 02, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Respected sir, i have bought the new laptop of ACER. model no. aspire E1 531, dated 26 jan 2013. Sr no. NXM12SI018245075181601. Wi_Fi and bluetooth is not working since i bought. I complained about this to acer customer care dated 1 feb 2013. An engineer came and saw that laptop. He tried his level best to solve the problem.He installed all the drivers related this but all in vain. he concluded finally that "the mother board and related chipset has to be changed and for that i have to open your laptop's mother board and all related accessories"
    I denied to do so. If i would have purchased the laptop which is defected, I could have bought a second hand . Why did i bought the new one.
    Respected sir, i would like to request the concerned person/authorities that I want to replace my laptop against this.Please help me.

    0 Votes
  • Li
    Liz2011 Jul 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I bought a Acer computer from my local Wal-Mart on July 17, 2011 and I went to connect to internet and it would not let me . It just kept reconnecting and then connecting again, over and over. So I called Acer Tech Support, they were doing a few things. They was able to come into my computer and try and do something. Well they ran a scan from yogi.com. When it was complete my computer had 3 issues. They said it did not have anything to do with the hardware and that it was software issues. They then proceeded to tell me I would have to buy a plan for this at 169.99. Now the computer I just bought was $278 and I would have to pay another $170 to fix the computer. I do not think so. That's messed up. I told the tech guy that I did not have the money and he told me I needed to borrow the money off my friends or family. Now I should not have to do this, seeing as how it is a brand new computer right out of the box. I bought another Acer before this like a week before and it was the same computer. It also had the same issues. I think Acer needs to recall their computers. The Acer Aspire is what the computer is. The tech guy was rude and did not care about my issues. He only cared about the money and how I was going to get the money. Screw that ! Hope you understand my hostility. Because I should not have to put extra money into something I just bought not even 24 hours later. Plus the issue was occurring when I took it out of the package.

    0 Votes
  • Lv
    lvang Jul 18, 2016

    I just bought a monitor june 22 from ACER on line and it had the bright green defected pixel on it. Its annoying its bright and green u can see it clearly and Acer wont fix or refund my money back! its brand new, i bought it online! Are they distrubuting products that's unsatisfactory to the costumer and don't care as long as they get their money?

    0 Votes
  • Wi
    Willson Jul 18, 2016

    Bought computer Dec 27th, received Jan 4th and had bad memory chip. Sent new one, did not work. Sent another then had other issues, they sent a recovery disk. Installed that, it was in French. Called and had it sent back to shop for fixing, back after 12 days. Hooked back up, had for a day, hard drive crashed. Sent back for repair, got back after 12 days, had 2 days, hard drive crashed again. This is now April 4th, I have had issues since day one, asked for money back right away and they refused. Asked everytime I talked with someone ( 14 times called) and they refused. They received unit back according to their records April 17th. So far I do not have a computer yet. Everytime I call, they say they are waiting for a part. Have talked with supervisors but no one will help me. Lady called today from some office said computer cannot be fixed, they want to send me a refurbished computer with a 90 day warrenty. I purchased an extended warrenty when i bought the computer in December for an additional $69 and when I asked this woman if that would carry over to this refurbished unit she said not, it was null and void. So if i don't take this refurbished unit, I'm out my new computer, an extended warrenty and get very little for my frustration. I have not had a working computer a full week since I bought it. And i'm paying internet service every month and have not had a computer working or hooked up in my home since April 4th. I'm beyond frustrated and mad. This company will not help me and the company I bought it from, Newegg said they can do nothing either. Who can help me???? I'm out over $600 and no one cares. They do not know what customer service is. This computer was a piece of junk from day one and I want my money back. I would never recommend an Acer to anyone. I do not want a computer from them, I want my money back.

    0 Votes
  • Ma
    Mary Day Jul 18, 2016

    For a start I did not get my cash back back, after compaining for one year.
    I have had the notebook in for repaire three times now, I brought the notebook in November of last year, and have only used it for two months at the most. Very unhappy customer. When I got it back for the third time, now I have now sound on it, and have to pay $50.00 to get sound, I am so feed up with acer, I would not recomend it to anyone.

    Mary Day

    0 Votes
  • Li
    Lienz polycape Jul 18, 2016

    I hate acer worst company ever.My window was bad on my desktop right, I told this idiot I don't have the disk to repair windown, he told me don't worry we can help, well what happen is I spend $99.99 dollars on repair and they could not help me repair windown. They go buy the disk and we'll help u install it. I told'em I could find the cd I wouldn't need their service.well anyway don't buy acer or gateway bad customer service.

    0 Votes
  • IronGrudge89 Jul 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Haha why are you shaking your laptop? Sometimes I wonder if everyone has evolved or if there are still some cavemen out there. And learn how to spell, "plz." Nonsense abbreviations are a terrible habit.

    0 Votes
  • Jc
    J Cedar Jul 18, 2016

    Ace has to be on the of idiots in the computer world. I had to send in my laptop for repair in TX. I received an email saying it was fixed and that I would be receiving another email telling me the tracking info. After calling them to tell them they were shipping it to the wrong address, I found out they don't send additional emails out giving you the tracking info. With all the verifying they do, you would think someone would have had enough sense to verify the address. If I had not of looked up the tracking # after talking with Acer, it would have been delivered to the wrong address in the wrong city. Between the non-verification and not honoring the emails their system spits out, I don't trust any computer company anywhere. From now on if the store I buy my computer is not the same place which will honor the warranty and work on the computer to fix it, I wll not buy the computer. Support in todays society is something of a joke and I don't trust anyone to try not to pull some shady tactics if I don't pay attention to what is going on with my products.

    0 Votes
  • Ti
    Tiopane Jul 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    We bought an Acer notebook for our customer from Tarsus in Feb 2010 and found that the left mouse pad button was not working.

    I phoned Tarsus to report the matter and was told not to return the unit to Tarsus but to take it to Acer. Tarsus told me that Acer would book it in as a DOA (Dead on Arrival) and credit the unit. So we purchased another notebook for our customer and booked the faulty notebook in at Acer.

    Acer got back to us to inform us that they failed to find anything wrong with the unit, and that they would not issue a DOA on the product.

    If the unit was not faulty, why would we have taken it to Acer in the first place and then purchased the exact same unit a few hours later? Also when the notebook was handed in at Acer, they would not give us the opportunity to show them what was wrong with this product.

    I can only assume that when Acer received the notebook, they corrected the problem then turned around to tell us that they would not issue a DOA. Why should I now have to receive this notebook back from Acer when we are unlikely to make use of it?

    I am yet again very disappointed with Acer.

    0 Votes
  • Bo
    bollusachin Jul 18, 2016

    my laptop is getting disconnect always when i am shaking or placing the laptop side.. i have warranty on acer. so plz suggest me how to complain ..

    0 Votes
  • Be
    bells.aka.belinda Jul 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    acer aspire 7720g
    when it was still under warranty i sent it in for repairs after the screen lost image and became very pixel fuzzy, after a snag of them sending it back unfixed, i eventually got it back in working condition. now that my laptop is no longer under warranty the same thing has happened. i received a quote of R3000 (inc) to fix it. not wanting to spend that money if the problem keeps repeating, i called acer to find out if it was exactly the same as what happened before. this is where it blows my mind. they have no records of my laptop ever being sent in. they say i logged a call and then cancelled it. well it didn't magically fix itself. then the next guy i spoke to told me that maybe they didn't capture my info correctly, that means they screwed up my name and the laptop serial number. seems suspect to me. all i want is someone to explain to me what the hell happened and what did they fix. its a pity that their service is so bad, i have always recommended Acer laptops to my students every year, i defiantly will not be doing so next year if they dont even know what they're doing.

    0 Votes
  • Pe
    Peggasus705 Jul 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    We have received multiple charges on our Visa through our gmail account and we have not made all of these purchases. Please contact me at [protected] to discuss this issue. I will be contacting our bank as well regarding these charges.

    0 Votes
  • Ac
    Acriman36 Jul 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Received a Notebook for Christmas 2009. It didn't work but since it was purchased more than 15 days earlier...it stated on it that Walmart would not accept it back and any service issues would need to be conducted through ACER. Sent it back, cost us $15.00. Received it back about 3 weeks later without the battery. Called them and they tried to SELL us one for $52.00. Finally got them to send one ours back free. When it arrived, we hooked it up to find that none of the keys along the left side of the keyboard were operational. Was told to send it back AGAIN. This time they paid shipping. They had it since 2/4/2010 today it was returned to us. Imagine our suprise when we turned it on and found some other families Names, Phone Number, Address, and children's photo's. We called the family who actually owns this computer and told them that we had their computer. We then called Acer to tell them and they refused to allow us a Supervisor to speak with. They said they would stop shipment of ours to it's destination and tonight we received a call from the other party saying they received ours. Very, very troubling situation. Seems to me that there is a breach of security with this.

    0 Votes
  • Te
    teal1 Jul 18, 2016

    File a complaint with the Better Business Bureau, once my complaint was forwarded on ( about a week ), I was contacted by their corporate customer care from someone in Texas. She helped throughout the whole thing and it was the same lady that called back several times to check-up. I'll send you a message with her phone number.

    0 Votes
  • Wu
    Wufuritter May 21, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Disposable. Spend your money on anything else. I've "lightly" used this aspire one D255E for 5 months and it does the craziest things I've ever seen. Along with freezing up very frequently it will change windows on it's own, shut down and re-boot. It shows me multiple windows all at the same time, very psychedelic. You can only use one window at a time or it will freeze up. The battery only last a couple hours at best. It gets very warm and only has a tiny cooling vent that makes me think it is trying to cook itself. I read about upgrading the RAM to get 30%faster boot-up time? Seriously? I paid over 300 for this? I get getter results from my calculater. I honestly couldn't recommend this to anyone for any specific use I can think of. They would just be disappointed. It didn't work too bad for the first 3 months and I keep the antivirus updated, don't toss it around like a frisbee; I take care of my stuff. Is there some kind of recall I am missing out on?

    0 Votes
  • An
    Annae.A Jan 06, 2012

    My parents bought me the Aspire One for a graduation present. About six months later some of the keys on the keyboard stopped working. Against the advice of my computer technician, I sent it back to the company since it was still covered under the 1 year warranty. What a mistake that was. I spent $30+ on shipping only for them to try and tell them there was a liquid spill on my computer and I had to pay to get it fixed. I have never spilled anything on my computer. I have since had the computer sent back and the keyboard was replaced. My computer technician agreed that there was nothing spilled on the keyboard when he replaced it. The computer itself works "okay." It freezes quite a bit but I am happy with it overall. I know they are cheapy computers; however, I was not expecting to get screwed over by the company for something that should have been fixed under the warranty. After reading a couple of reviews on other sites, quite a few people have experienced the same situation I did. Moral of the story is if you buy the computer it may break and if it does, avoid trying to go through the company at all costs.

    0 Votes
  • Bi
    BIGGUS Jan 04, 2012

    i bought an acer aspire netbook dec 1st 2011 it quit working less than two weeks later, after sending to acer repair i called several days later to inquire about the status of my repair, at this time i was told that they were waiting on parts and that the hard drive was defective and as soon as they recieved them they would repair and send to me, , five or six days later i inquired again only this time i was told that i would have to pay $99.00 for the repair, to make a long story short acer does not stand behind their products, if you are contemplaiting buying a computer stay away from the crooks at acer / gateway, they were very nice while they were robbing me, kind of dumbfounds me on facebook they give computers away and then turn around and screw a paying customer, just buy something else ANYTHING else

    0 Votes
  • De
    deepak bhosale Dec 25, 2011

    THE WORST CUSTOMER SUPPORT I HAVE EVER SEEN. I m using Acer Aspire 472Z laptop in Solapur Maharashtra. Tere eas problem in connector when i gave it for repairing in authorized service center at Solapur .They were not able to repair it and they damaged my laptop while handling. they kept my laptop on soldering rod which was hot at that time .due to which my laptop (base cabinet) is damaged and they did not given any compensation for it.
    they told me that motherbord is totally out of use and it has to be replaced . i took my laptop and repaired it in Pune in unauthorized repair cente.They did great job my laptop was repaired without changing the motherboard!!!

    I complaint against acer service center at solapur . company should close or appoint other person for their services...

    thanks

    0 Votes
  • Ic
    i cnot see movies Sep 29, 2011

    i need chaing

    Comments

    0 Votes
  • Mo
    mohamed osman Sep 06, 2011

    after using the phone for a while it caused a burn in my leg and i thought its amicrowave burn so i hated that phone i hope ur site do some thing in this matter

    0 Votes
  • Up
    Upset and mad Feb 02, 2011

    I ordered a Acer Laptop computer for my wife while we are in Hawaii on a job assignment. The flex pay option was a great deal on a nice second laptop. I got a conformation email and thought everything was great right? Wrong, the email said nothing of a "verification" phone call, and with my message box full, they held up the shipment. Fine, I contacted them through live chat and they tell me to call a verification toll free number. Called the number while chatting and during business hours, and get the message that they are closed. The live operator is stunned and tells me to leave a message and I do.

    Next day I get up and call them. They say they have cancelled the order because they couldn't contact me (tried once) because the order was going to a different mailing address and it was over 48 hours from the order date. I say fine can I just re-order, she says "No!" it's sold out. I tell her I called during business hours yesterday and you were closed, she says "yes, there was a meeting, you should of left a message because we check for them". I said I did and she basically called me a liar. As I left the message the day before I also sent them a email which was the same conformation email they sent me stating that there was not another requirement for me to do in order to get the computer, and they never even bothered to return my email.

    I am done with them. All because of their meeting during business hours I lose out on a computer. How can a business the size of HSN have a meeting and shut down a department during the business day? Then call me a liar about leaving a message. You can't lie about that, it is recorded. I'll spend my money elsewhere.

    0 Votes
  • Ne
    netbook Jan 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i bought a netbook for my friend for his daughter for xmas and on arrival at the till wa told i HAD to take out this whatever happens insurance. i explained that it was not for me and i did not need it as aas far as i was concerned the netbook is covered by a guarantee . i then looked on my bank details and money was taken out of my account, i therefire rang the number to cancel and told them i wanted to cancel it, he therefore told me i would have to wait until the money had cleared into their account and to ring back, i was unable to concel it on the phone and therefore went to my bank and cancelled it. i am disgusted that when you go to by an item you are forced to take out something that you dont want . i therefre will not be purchasing any items in the store again as i found it quite distressing after all i only wanted to by the item nothing else .

    0 Votes
  • St
    stylez Sep 30, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Contact Fair Trading or your consumer representative group in the relevant state. also, write to magazines like Australian PC and to John Roflfe in the daily telegraph or a consumer representative of your local daily newspaper, publicising your problems usually gets FAST results.
    -Greg.

    0 Votes
  • Iz
    izzypop Sep 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I RECENTLY PURCHASES A DESKTOP COMPUTER FROM HARVEY NORMAN IN ERINA AND I HAD ONLY HAD IT FOR 2 WEEKS WHEN THINGS STARTED TO GO WRONG. I PAID ALOT OF MONEY FOR THIS COMPUTER $4, 500.00 SO ONE WOULD EXPECT THAT IS WOULD BE OK FOR AWHILE AT LEAST. I SENT IT BACK TO ACER FOR REPAIR AND THEY SENT IT BACK WITH NOTHING FIXED. I HAVE THE SAME PROBLEMS AGAIN SO THIS TIME I TOOK IT BACK TO HARVEY NORMAN TO ASK FOR A REFUND BUT THEY REFUSED. THEY DID SOME TESTS AND FOUND NOTHING WRONG. NOT ONLY WAS THE DISK DRIVE BROKEN WHEN I TOOK IT BACK TO THE STORE BUT THEY REPAIRED IT WITHOUT MY PERMISSION. I ALSO FEEL THAT I WAS MISLEAD BY THE SALESMAN INTO BUYING THE COMPUTER BECAUSE I THOUGHT IT WAS LIQUID COOLING BUT THEY ARE NOW SAYING ITS NOT. IM VERY CONFUSED AND DONT KNOW WHERE TO GO NOW. THE COMPUTER IS STILL PLAYING UP AND NO ONE WILL HELP. ANY SUGGESTIONS.

    0 Votes
  • Ho
    holdenteam Aug 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I bought an acer net book about 2 years ago.I had the net book for 10 months and the fan when out. I call that had me ship it in for repair.I got in back about 2 weeks later. Issue NOT resolved. I mail it back 2nd time for repair.This time they replace a thermal sensor. I get it back in about 2 week and the net book is running worse than before. I send it back for the 3rd time they replace the main board. I get the net book back today I turn on the computer and guess what...NOT working.They did not even open the net book. I had set a small piece of paper on the key board .It was still there. The computer will not reset the time and still freezes up. They put another bad main board in my net book if they did anything at all.I want a new computer now.

    0 Votes
  • An
    Anniejay Aug 11, 2010

    I agree. I bought my son an Acer laptop in December for Christmas. This is August. The manufacturer's warranty would expire on August 24, 2010 for his broken screen.

    We called Acer regarding the warranty and mailed it to them. Upon receipt I received a call that we had to pay an additional $100 for the screen. Why have a manufacturer's warranty if it doesn't cover the screen?

    I just feel this is a scam organization and anyone who would think of dealing with this company, think again. Oh and btw their customer service sucks.

    Annie Randall
    Banning, CA

    0 Votes
  • Ch
    ChazzMannn Jul 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Ooops. I should have read the entire complaint. Ignore my response, it's for a different problem. Sorry . . .

    0 Votes
  • Ch
    ChazzMannn Jul 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    One word. Nichicon.

    Nichicon is a Japanese company that makes capacitors, tiny components used in all kinds of consumer devices.

    They made a whole slew of bad ones (check Wikipedia). Acer was one of the companies that bought them. (Dell was another, and they're neck-deep in problems because of it.)

    Call them back, tell them that you know the Nichicon (nish ee con) capacitors (kuh PASS eh tur) in Acer PC's were bad and to stop jerking you around. If they still don't have a plan (it took Dell years to stop denying it, and Michael Dell had to come back out of retirement to take over the company again to straighten it out) then join or start a class-action lawsuit.

    They don't have a leg to stand on. Even if they have to go bankrupt, you'll still do better than you have so far.

    0 Votes
  • Ay
    Ayanna Thomas Jul 14, 2010

    We bought are daughter an Acer Aspire laptop for Christmas of 2009, after having it for two weeks her mother board burned out, after that sitting on hold with customer service for in hour we finally got through than we sent it in. It came back about a week later and they didn't or forgot to up load the windows 7 so we called back, and we were told that they would send the windows 7 disc so we could do it ourselves that took another week after getting the disc we realized that they didn't send the right ones so we called and informed them and we were told they would be at are home in five bussines days and they showed up two weeks later (after my husband called back and found out they were on back order) so we ran the disc and they didn't work so I called customer service back and I was told that my twenty-five days was up and I would have to pay to send it in and I ASKED TO SPEAK TO A SUPERVISOR !!! But there wasn't one on duty so I called back the next day and got the same answer than the woman started to tell me about how i got the windows7 disc for free and i should be greatful and I said for what it was Acer who sent it back without windows than I was hung up on and my daughters laptop still doesn't have windows 7 program!!!

    0 Votes
  • Te
    tennlady Jun 25, 2010

    my story with Acer...
    i bought a new M3400 desktop...the sound didnt work from day one. i tried everything finally on the 5th day i called their tech support...i went thru 3 techs after paying 129.99 for support with my problem not fixed. i returned the computer that day and got a refund at the store. then i called tech support back to get a refund for the 129.99.. after 3 days of being transfered from one tech to another i finally got a supervisor, which was very unprofessional. he told me there was 3 techs that spent time on my computer all but 3 mins of the 90 min plan. and there would be no refund..i am calling my bank to dispute the charges and calling my attorney... my last dealings with Acer...

    0 Votes
  • Ol
    Oliver May 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I called the technical support department to ask a question specifically about their netbook computer before I purchase one. The support person could not answer the question (even Costco offered an answer) but wanted me to call another line and pay for the reesponse. It was a general question and not a "fix it" issue. I called the company and asked for someone in Customer Relations. They have no such being. It has been a while since calling a company so large with so little customer service or even concern. I suppose I should take them off the list of companies to deal with. I can imagine if I had a problem what type of run around I would get from them.

    0 Votes
  • Al
    alex brambila May 17, 2010

    Bought an AspireOne netbook...worked ok for a little while, then it just stopped working after about 30 days- it wouldn't power up. So I sent it in to there repair shop. Four weeks later it arrived in a box without a packing slip or any explanation of what was done to the unit. After calling the company i was told that according to them a "liquid" was spilled on the unit and there would be a $99 repair charge! This was a very convenient story for them, the problem is that no liquid was ever spilled on the unit and after examining the return unit there is still no evidence of any liquid. To me it sounds like an excuse to charge $99.

    Bottom line: the AspireOne netbook is crap - don't buy it.

    0 Votes
  • Ce
    cesur785 Mar 25, 2010

    ACER LAPTOP ALACAKLAR BİR KEZ DAHA DÜŞÜNMELİ

    06.11.2009 TARİHİNDE BOSTANCI VATAN BİLGİSAYARDIN ALMIŞ OLDUĞUM ACER 5738G MODEL laptop"un POWER

    ŞARJ GİRİŞ YERİNDE PROBLEM OLDU ADAPTÖRÜN

    JAKINI BİLGİSAYARA TAKINCA JAK ÇIKIP DURUYORDU BİRDE TEK BİR

    TUŞU SÜREKLİ YERİNDEN OYNAMAYA BAŞLAMIŞTI BUNUN İÇİN 15.03.2010

    GÜNÜ ACER SERVİSE GİTTİM CİHAZI BIRAKTIM BUNUN SONUCUNDA

    DATAPRO ADLI SERVİS BANA GARANTİLİ ÜRÜN İÇİN FİYAT TEKLİFİ

    GÖNDERDİ BU TEKNİK SERVİSE NE HİKMETSE TELEFON NUMARASI

    OLMADIĞI İÇİN ULAŞMAK MÜMKÜN DEĞİL ANCAK

    ACERİN müşteri HİZMELERİNE ULAŞIYORSUNUZ O KADAR. YAHU BU

    KADAR İNSANI SÖMÜRMEYE DAYALI BİR SERVİS ZİHNİYETİ OLAMAZ

    BUNLARA GÖRE HERŞEY KULLANICI HATASI BİRDE ARIZA FİYATLARINI

    BİLSENİZ ACERİN YANINDAN GEÇMEZSİNİZ.

    POWER JAK GİRİŞİ Adet 270, 00 EURO+KDV


    BİR ADET KLAVYE TUŞU 58, 00 EURO+KDV

    TOPLAM 328.00 EURO+KDV

    BİLGİSAYARI ALMIŞ OLDUĞUM FİYATI 1.350 TL

    0 Votes
  • Mo
    Mohit S. Mar 17, 2010

    Very True,

    To add more to such experiences (this time with the service center people), i told them that my Biometrics (fingerprint sensor) is not working and i have tried all the drivers under the sun, and the problem is with the hardware. i also told them that my hose is 42 KMs away from the service center, and i cannot afford to re come.

    Despite this, and repeated calls (i think at least 8-10), they did not change the hardware, and reloaded the same drivers that i had, only to realize that i was right, and asked me to re-visit some other day.

    The final outcome is that my biometrics is still unoperational, and i am trying to gather the courage of re dealing with this pain staking service personnel and UN support.

    0 Votes
  • Le
    lewisroy Jan 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I two are having a problem with acre service
    having send my laptop in fro non warranty service ther fix it and charge me for it work fine
    BUT when I ship it in it had a 320gb hard drive and 2gb of ram
    BUT when I got it back it had 160gb hard drive and 1gb of ram
    and JUST get anth to send it in FOR A PAID REPAIR took 3 mounth amd 10 to 15 E-mail
    I do not think they under english because I was the same thing over and over untill some body fighter out I was not tringing to get a warranty service
    how I am asking for my old parts back and like the last time it back and forth with the E-mail the same thing over and over as if the do not unstanded english
    I file a complant with the BBB to see if they understaned that
    the is something I am not going to give up on ever if I have to take them to small clam court

    0 Votes
  • Ya
    yap ching wee Dec 22, 2009

    I also bought a new acer laptop on sunday and when I call the Technical Support and I told him the problem of the driver which he told me to locate a BIO file and I follow his instruction by key in BIO for search.

    After 5 to 6 time of trying I still can't locate the BIO file, so I decide to look at the file in "C' drive-Program and finally located the file. To my surprise, he told me that you can't locate the file like this and you must use the windows start button and to the program folder and scold me not following his instruction. I told him windows start button is just a shortcut to the file. You still can access the file from "C' drive and I wanted to speak to your supervisior. He slammed the phone down on me and I call back, but nobody is picking up the call anymore. The company are highly unprofessional and this is my last laptop with acer.

    0 Votes
  • Mo
    Mohit Sewak Nov 02, 2009

    Disgusting Services by ACER...

    Dear ALl,

    This is to share my Personal Experience about that ACER's Customer Care, and and want to say that its services SUCKS all the consumers. It has been around a month that i purchased a new ACER ASPIRE 5738, and finding that it is not shipped with Vista X64 applications and drivers, complained about it.
    Since then till now, i had tried complaining/ contacting you via all the means provided by you, but even this simple driver and application problem can not be solved by your support center...

    i am sorry to say that a company that doesn't cares about its customers, and is so obsessed by its products (as can be seen from all your websites which talk only og the machines and not the human experience out of it), ACER is sure to be doomed.

    I am saying this not only as an unfortunate buyer of your product, but as an MBA- MArketing, and as an avid technology user/ reviewer/ blogger.

    best regards,
    Mohit Sewak,
    +[protected]
    [email protected]

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.