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Sears Hoffman Estates Illinois

Posted:    Margaret Stayen
customer service department
August 28, 2008 Sears Corporate Office 3333 Beverly Road Hoffman Estates, Illinois 60179 Attn: Advocate & Corporate Complaint Department RE: Customer Service To Whom It May Concern: During these hard economic times, I found it necessary to purchase a new Dishwasher and Refrigerator...


Posted:    robert campbell
replacement parts
replacement at the local sears store and advised that it needed to be purchased from the parts store. Not to suprised i found that the bulb needed to be ordered, the bulbs for other similar flashlights at the sears store were $1. 99. At the replcement store i was informed that the bulb was $4...

Kenmore Oven

Posted:    Seb7
Beware! Don't burn your house!
On Sunday May 27, 2007, I turned my Sears Kenmore oven on to preheat so I could bake cookies. I left the room for less than 5 minutes. When I returned, I realized my oven was on fire. The bottom heating element was in flames and the digital read outs on the stove top were all blank. I turned the oven off, it continued to burn, so I ran to the circuit breaker and turned it off, after a few minutes, the fire went out...

Kmart / Sears Holdings Sault Sainte Marie Michigan

Posted: Nov 20, 2012    Lynne Weaver
I have searched the Kmart/Sears website to see if I can send an email or make a call but there is no contact information. I tried their feedback option but it is only for merchandise or stores. I tried their 'help' but it only provides a blank page. Is there a chance that I am not going to get the pension I worked for? i defended Kmart for many years out of loyalty but not anymore and I will never shop there out of loyalty again either...

Sears / Kenmore Elite Oasis Washer Machine Raleigh North Carolina

Posted:    Betty and Gale Winslow
terrible company!
Contract for washer at Sears and have called in that it is not working. Sears cannot get a service repair person to my home for at least a week. No one seems to want to help with this repair even though we purchased the contract. Received Alywin Lewis's at Sear's mail address but did not receive an e-mail address...

Sears / Kenmore Elite Refrigerator

Posted:    Lawrence Hutton
poor quality product!
past, and being a loyal Sears customer for more than 20 years, I bought a Kenmore Elite Trio refrigerator in May 2006. Turns out this is a piece of junk. I have researched at least 2 recalls on this model since 2003. Mine died about 3 months after purchase and after trying to get a replacement through the normal Sears channels was successful only through the good offices of the salesperson the unit was purchased through...

Sears Kenmore Elite Oasis Washing Machine Eagle Pass Texas

Posted:    Sonia Flores
F1 error
I purchased both the Kenmore Elite Oasis washer and dryer set in August 2007. I began having problems with the dryer immediately. I t doesn't dry the clothes even on the heavy duty setting. A repairman came out and said that the vent coil was extremely sensitive and to make sure it wasn't ...


Posted:    smiley
employee complaint
The way this company treats its employees is disgusting. I don't know how the owner of the franchise can sleep at night. Threatening people's positions of employment with them is in know way motivational or going to make people happy working for them. They need to get their prioities strsi...

Sears / Kenmore Elite French Door Refrigerator Melbourne Florida

Posted: Jan 23, 2011    upset in G/V
bad odor coming from back of unit when running & fan is on.
We purchased a 3-door Sears Kenmore Elite w/bottom freezer w/ in- door icemaker&water dispenser on May 31, 2010. This was a new 2010 model. In the middle of Nov. 2010 we smelled a terrible odor coming from the back of the unit when it was running & the fan was on. After a week or two of it smelling, we called Sears repair to have them check it out...

Arise Miramar Florida

Posted:    kara
Arise is a SCAM
/> SafeGuard Sears Staples Verizon Avenue Virgin America Virgin Atlantic...

Sears Kenmore Oven Massachusetts

Posted:    hyce
Our 5 year old Kenmore Elite Electric Range (model 790.9911) caught fire last night and we were very fortunate to have been in the room.
I turned on one burner to heat water and turned the (convection) oven on to warm some food.

Within 2 minutes, we heard an electri...

Sears Kenmore Elite French Door Refrigerator

Posted:    guillot163
Dept of energy agreement does not compensate me properly
electronicis in reference to sears trio & elite french door refrigerator / freezers with through the door ice / water, with model numbers starting with 795, manufactured by lg. The above described units have lost their energy star rating, are not energy efficient, and if you 'google' doe agreement lg refrigerator energy, you will find that; lg manufactured the sears french door refrigerator / freezer, and that lg knew of the us dept...

Sears Chicago Illinois

Posted:    kitt360
sears sucks
I was a sears employee, before they wrongfully accused me of embezzling money from a company that I put my heart and soul in to for the past 6 months. I can assure you that I am a well kept and honest person. To have my character attack so, hurt me very much mentally and emotionally. Why was I chosen to have such allegations put on my table I guess I will never know but I can tell you one thing I was the best the had...

Sears / Kenmore Elite Trio Refrigerator

Posted:    Wanda Slonecker
defect in lighting
I contacted Sears and was told they are not aware of any problems with the lights in these refrigerators. I find that hard to believe since there are a multitude of postings on the internet regarding the lights in this refrigerator and numerous complaints have been filed with the Consumer Products Safety Commission...

Sears Hoffman Estates Illinois

Posted:    ljs911
poor incompetent and uncaring service
President & CEO Sears Corporate Office 3333 Beverly Road Hoffman Estates, IL 60179 Dear Mr. Johnson, I am writing to you with a sense of desperation, as I have been unable to get service for my Refrigerator which has had a service contract from Sears since I purchased it...


Posted:    LookingOutForMom
&North America Consumer Promotion Draw& Scam Letter
WALMART [sic], SEARS, HOMEDEPOT [sic], SAFEWAY. " They then go on to say that the prize is $50, 000, and the the check enclosed is to be cashed and returned in the form of money transfer in order to pay the "non residents" [sic] tax applicable to the winning. My parents identified this as a scam, but I thought I'd report it to help others...

Sears - Kenmore Albany New York

Posted:    Bryan Dailey
Light Stays On - Unsafe
Have had no luck with Sears fixing this problem (unless I pay for it)...

Kenmore / Power Miser

Posted:    Philip
Sears's faulty product
They in turn connected me to Sears. Sears told me that they don't handle any of the warranties or the service. I was told that they hire plumbing contractors to install and do the service. They gave me the number for the nearest plumber that they use in my area. This person said I would have to purchase a permit to have the work done...

Sears A"e Factory Service

Posted:    Keith Raggio
very poor service!
a company owned by Sears, has been absolutely non-responsive and lack any form of client care and assume no responsibility for their lack of organization and incompetent technicians. They just don’t care and I wonder how the employees of this company can sleep at night knowing they are frustrating consumers that buy warranties for their appliances...


Posted:    rick e.
customer service
Sears, please forward this To the blue ribbon service case managers (Aka) phone tag central First of all let me start by saying, that I can see that your division is very much a part of sears commitment to customer service. Because there was very little service, and any one who thinks you provide a service to your customers, should be committed...

World's Foremost Bank, a Division of Cabelas Lincoln Nebraska

Posted:    Guy
credit card acct management practices
This isn't like a Sears card that is issued by CitiBank. Next, Cabelas primarily (almost exclusively) uses credit reporting information from Equifax and DOES NOT use all three (plus Experian and Transunion) and then average them together. So if your Equifax score is lower than Experian or Transunion, your credit with them will not be as good...

Kenmore Refrigerator Hoffman Estates Illinois

Posted:    Valerie
Kenmore Refrigerator causes house fire
January requesting that Sears would reimburse us for our $500. 00 deductible and provide us with a new replacement refrigerator. We never received a reply...

Sears Repair Service

Posted:    Phyllis Keehn
extremely poor customer service!
My husband and I have been a sears customer, especially for tools and appliances, for over 20 years. I will never, never, never purchase another item from sears, and it is entirely due to their customer service. we purchased a top-of-the-line high-efficiency (he3t) washer and dryer from sears in 2002...

Sears Repair Department

Posted:    Greg Leeuwen
sears repair department in general
A copy of a letter i sent to Sears: I'm sure this is nothing your company hasn't heard before as I have seen other posts concerning the service department at Sears. I'm sure I will receive a standard "Sears cares about you" reply letter. I called Sears about 2 months ago to fix my squeaky dryer, which cost me $130 to grease a bearing (20 minutes worth of work)...

A & E Appliance Repair Missouri

Posted:    Hacked off
a & e sucks
idiots!!!?? Called Sears to file a formal complaint that A&E is impossible to work with and they should sever ties with this deceptive and inconsiderate company. They continued to say there wasn't anything they could do about it and when I asked to speak to higher ups, they were hacked and said THEY were the top dog...

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