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Customer Service
Date: 09/08/2022. Time: 1:00pm [CST] 7-11 @ 613 Congress Ave. Downtown Austin Texas Fat loud and extremely rude female employee in wheelchair highly vindictive, makes false claims that she owns the store, and has a terribly difficult time just taking the currency individuals offer to pay for their purchases. What nasty employees work at 7-11 Thi...
Read full review of 7-Eleven and 1 commentDefamation of character
My fiancee and I have been going to our local store for as long as its been there and have always been good customers. In around April or May we entered the establishment and one of the clerks working atarted screaming at us to leave and we weren't allowed in the store anymore, that we were "on camera" for stealing crackers while a cop was there. Humiliated...
Read full review of 7-ElevenCustomer Service
Good Afternoon
My name is Daniella Vasquez and my reason for this email is in regards to a horrible experience at one of your 7-11 stores yesterday located at 465 North Wickham Rd in West Melbourne FL I went in last night about 330-4 and the young lady at the counter was busy having a side conversation with another customer and I stated I was in a rush and instead got told to calm
Down and then she continued talking with the other customer again. I again stated I’m in a rush and she then chose to get loud and stated ok and you see I’m handling another customer. I immediately asked for her name and she quickly turned away so I couldn’t see her name tag I then asked for a manager when she told me she didn’t have too
I walked out and as I walked out she just said bye out very loud.
Sent from my iPhone
Fleet of 18-wheelers parked regularly
I'm glad to have our 7-11 back in the community. The one located on 15922 Wallisville Rd. Houston, TX 77049 is and always been big, beautiful and busy, location located not far from my house. Whoever is allowing whatever trucking company to park their fleet of trucks there is really bringing it down. It started off with one that would be parked almost every...
Poor service
I entered the store after a employee looked outside as I was approaching and she then shut the door in my face. I proceeded into the store and noticed the music playing was rap and using the words [censored] and f*ck. There was limited engagement with the customers ie bagging the articles and giving the change. This store is by a great neighborhood and I...
Read full review of 7-ElevenThe fuel rewards 10 cents off
08/11/2023 i went to 7-11 and the rewards says save 10 cents /gal when you buy 3 single canned or bottle drinks and i did that and didnt receive my 10 cents off i paid at the cashier for my drinks and gas and then the cashier tells me i had to pay at the pumps but i did ask my the question how would the pump know i bought 3 drinks so is the anything you can do for me i have been a member for a long time
Loading cash app act
I paid 41 dollars to be loaded on my cash app act it showed thay it was loaded then five mins later I got another text saying it was canceled I contacted cash app and they told me that 711 canceled it not them so I went bavk to the store the manager gave me. A.Complaint nu. Ber to call which I did and they were supposed to send me. An email. Which I never...
Customer service received or not received more like
On 07/26/23 I booked a round trip Uber to 7-Eleven at 8500 Madison Ave, Fair Oaks, CA 95628. I arrived at 1:54am needing to put cash on my cashapp account which is done by the 7-Eleven worker scanning a barcode on my phone and of course paying the cash amount I needed added. When I arrived the doors were locked from the inside by a trash bag wrapped...
Gas
I came in this morning and paid for 50 dollars in gas and two packs of lucky stripped cigarettes and a fountain drink. I forgot to pump the gas and left. Well I got to work and called and told them I was coming back to get gas. When I arrived they told me I cyber couldn’t help me. I was robbed for my 50 dollars on gas and have been sitting her for two hours waiting on my gas. I can’t leave without gas
Read full review of 7-ElevenBathrooms
This store is near my home as I have grown up as a kid. Before 7-eleven bought this “Quix” store, the bathrooms were kept clean. Now, for the last 10 years, the men’s bathroom is absolutely disgusting. I’m not the type to complain either as I work construction so I’m used to seeing dirtiness but it’s sad when I’ve seen much cleaner restrooms on 6th street in Austin at 3:00am in the morning.
This restroom:
-never has any hand soap
-never has paper towels to dry hands
-has urinals falling off the wall
-piss drippings all over the place
-walls disgusting
-fixtures missing / and broken
Come on guys. This is flat out ridiculous. Please have your people or pay someone to keep these restrooms decently clean.
Desired outcome: Cleaning on a regular basis like every other convenience store.
Slurpee cups
Hi,
Yesterday, I took my family to 7-11 to get the free slurpee's with the app coupon. The coupon said small or medium. The 7-11 I went to only had small cups. I asked if they had in the back and they said they only had the small promotion free Slurpee cup. I think that was not fair to include a medium and then the store only put out small cups and seemed to remove all the mediums from the display. I would like another coupon to return and get another slurpee for myself and my whole family. My children were very disappointed.
You already used the coupon, so technically if you want to use the other coupon they should charge you the small Slurpee.
Bag provided for customer to store steamer food like Siew Mai
10/07/2023 810am - 840am
Inconsiderate to provided customers only the paper quality of bag to store steamer food (Tim sum) like Siew Mai etc. these kinda food are hot and wet how could u provide paper bag. when it’s wet it will definitely torn. Especially when there’s a Q it certainly will. U try put the whole tray 10 Siew Mai in it. Even with tray the paper is going to stick with the Siew Mais. Your staffs doesn’t show any concern just ask how many was that and charge me. Such incident seems like very common to them from their respond. Their respond and behavior is beyond my acceptance. Date and time provided above pls if you check and revert.
Kris
[protected]@hotmail.com
Desired outcome: I want refund and apology and provide a proper bag for those kinda food.
The manager very unprofessional, disrespectful most negative and threatened me without reason
I am a daily regular at 4221 MacArthur Blvd. Newport Beach, 7-Eleven. I made a purchase with a female employee who was nice, I asked to use microwave. Then I asked to use the sink to wash my hands right next to the microwave and she said it was okay. I went out to make a phone call. Came back inside a few moments later (5minutes) and after I ate what I...
Read full review of 7-ElevenEmployee
I'm a regular customer at this 7-ll location. The last few times I've been in the store there has been employee by the name Sandhy. The employee never welcomes you into the store, and also when he rings you up for your merchandise, he never tells you the total. He has very horrible customer service. How do people work in retail, and not speak or even tell...
Read full review of 7-ElevenOverall store
Please please please read the REVIEWS on this store address is 14054 I-35 Farmers Branch Texas something has got to be done about this location. 7-4-2023 1:45am This section of the complaint is asking for more information but if you read the reviews on the store it will be more than needed in order to understand what I'm complaining about thanks for your time.
7 11 sales associate accused me of calling her the N word. and refused to sell me 50 cent lottery ticket.
I calmly walked in asking for a lottery ticket. I asked her name because she wasn't wearing a name tag like the other sales associate had on. At that point she kept asking me "why do you want to know my name" and kept repeating it over and over. I explained to her I used to work here. At that point my son was standing next to me said quietly "is there a...
Read full review of 7-ElevenMisleading diesel gas pumps
All other stations in the state of Washington use the standard green badge on Diesel pumps only except 7/11. I want your company to take off the midgrade badge that is in green and relabel a different color such as red, white, blue or black. Why are you labeling the mid grade green like diesel? This complaint is due to adding the mid grade to my diesel and...
Read full review of 7-Eleven and 1 commentThe points accumulated when you make purchases
I had 4,454.00 points and spent 2,000.00 on a product. I was charged another 2,000.00 points I didn't use and then the clerk had no clue how to help me or accommodate me in any way. At least I'm sorry for your trouble or anything. I wasted GAS and TIME. I will take y business else where and tell my friends and neighbors if this is not resolved fairly. Thank you, Sandra Nobles Miller
Read full review of 7-Eleven and 16 commentsEmployee/ Amber
7-Eleven is my neighborhood store particularly the one where an employee name Amber works. That’s what her name badge says I dread going in there now when she’s working because she’s so miserable and rude to people! She rolls her eyes every time you ask her some thing, and it seems like her job is a burden to her like she’s got other things to do! I love...
Read full review of 7-ElevenEmployee
I have PTSD and I have a service dog.. I walked into this location for the first time, and no more then a few seconds later this guy comes running in screaming, no dogs allowed.. It put me in a very stressful situation.. It appeared this person was not on duty at the time, and it felt like he purposefully went out of his way to cause me great emotional...
Read full review of 7-ElevenOverview of 7-Eleven complaint handling
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7-Eleven contacts
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7-Eleven phone numbers+1 (972) 828-7011+1 (972) 828-7011Click up if you have successfully reached 7-Eleven by calling +1 (972) 828-7011 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (972) 828-7011 phone number Click up if you have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7011 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7011 phone numberCorp HQ+1 (972) 828-7026+1 (972) 828-7026Click up if you have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (972) 828-7026 phone number Click up if you have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (972) 828-7026 phone numberInternational+1 (604) 586-0711+1 (604) 586-0711Click up if you have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (604) 586-0711 phone number Click up if you have UNsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (604) 586-0711 phone numberCanada+1 (800) 255-0711+1 (800) 255-0711Click up if you have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (800) 255-0711 phone number Click up if you have UNsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (800) 255-0711 phone numberCustomer Relations+1 (405) 682-5711+1 (405) 682-5711Click up if you have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (405) 682-5711 phone number Click up if you have UNsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (405) 682-5711 phone numberOklahoma City+1 (432) 580-8850+1 (432) 580-8850Click up if you have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (432) 580-8850 phone number Click up if you have UNsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (432) 580-8850 phone numberTexas & New Mexico+1 (435) 645-9595+1 (435) 645-9595Click up if you have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (435) 645-9595 phone number Click up if you have UNsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (435) 645-9595 phone numberPark City, Utah+1 (808) 526-1711+1 (808) 526-1711Click up if you have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have successfully reached 7-Eleven by calling +1 (808) 526-1711 phone number Click up if you have UNsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone number 0 0 users reported that they have UNsuccessfully reached 7-Eleven by calling +1 (808) 526-1711 phone numberHawaii
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7-Eleven emailsinternational.inquiry@7-11.com100%Confidence score: 100%Support
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7-Eleven address3200 Hackberry Road, Irving, Texas, TX75063, United States
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