CB Retail Stores 7-Eleven Complaints #2-21

7-Eleven review: Rudest clerk...

JanD1818 of Van Nuys, US

Nov 10, 2023 5:13 pm UTC

Verified customer

I have been going to the 7-11 on Van Nuys Blvd and Valerio St in Van Nuys, CA for over 20 years. Today, 11/10/2023 at 1:30 PM, the rudest older man who was behind the counter threw my lottery tickets back at me and snottily told me to scratch them off and had me move aside. I have never been told before to scratch off the bottom code. I have never seen the rude man or the other clerk before. I moved back in line and he rudely told me I had to wait since he wasn't making any money off of me and wasn't going to lose customers money to help me! When the other clerk took care of me the older man was still making loud, rude comments about my not scratching off the code box and that he wasn't making a dime off of me! The men waiting in line apologized to me for being taken care of before me when I had been in line first. I don't know if there are new owners at that location but I've got news for whomever hired and permits such blatant rudeness... I will never spend another penny in that store and imagine what I have spent after going there over 20 years!

Claimed loss: It's their loss...

Desired outcome: An apology...

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3200 Hackberry Road, Irving, Texas, TX75063, United States

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