7-Eleven’s earns a 1.2-star rating from 5 reviews and 908 complaints, showing that the majority of convenience store shoppers are dissatisfied with shopping experience.
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Rude customer service
On 3 Sept 08, I had occasion to visit this store to use the ATM machine and purchase a bottle of water. When my turn came in line to deal with crew member Cathy Brooks, I placed my purchase on the counter well within her reach. She informed me I had to move the water container closer to her prior to her scanning it, I responded by inquiring if something was wrong with her arm which would inhibit her ability to reach for the bottle, which as I previously stated was well within her reach. I attempted to deflect the situation by ordering an additional purchase, however Ms Brooks continued her disrespectful tirade by stating "You Customers think"... at which point I canceled my purchases with the intent of departing the facility. Ms Brooks was still running off at the mouth at which time I requested of her shift crew member the name of the store manager (Maribeth Cue) and that of the disrespectful worker. She attempted to inhibit his giving me the information I requested by telling him I had no right to know who was being disrespectful to me. I made it very clear of my intent to file a complaint against her with the national office. I feel this action is necessary, when discussing the incident with my wife, she advised she does not shop there due this employee's negative attitude and inability to communicate with customers in a professional manner. Due to the negative impact of this incident, I too shall cease to frequent that facility unless I have need to use the ATM machine. I would appreciate your office making an inquiry to access whether this employee requires additional training regarding the proper way to interact with the paying public which frequent that facility or if the job is suitable for her and I also would appreciate your notifying me of your intent to investigate the incident.
Horrible service
Their computer ordering system is terrible. There was no way for me to customize my sandwich order. I had to verbally tell the lady what I wanted. There was no one else ordering at the time, so I didn't think my order would be that hard to remember. Aparently, it was. I asked for italian sub, just the meat and cheese, no dressing, on white. I got the...
Read full review of 7-Eleven and 11 commentsSelling products with expired dates
Today July 19, 2008 is the second time this week I have told the clerks at the 7-eleven in my town that the milk in the cooler has expired dates on them...The first time it was only a day expired on pint bottles..but today the milk in quart bottles were dated 7/14/08...now that looks to me like it is...5 DAYS! expired.
8 quarts were in the cooler and 6 had expired dates and 2 had 8/1/08 dates on them...the two with the 8/1/08 dates were in the back of the other 6...
on 9/8/10 i went into the 7/11 on broadway in everett wa. right down the street from my house. i go in there all the time so they know me pretty regularly. i bought a 30$ verizon pay as you go card. well i didn't use it until the next evening and it was saying that the card was expired. i didn't know that they expired at all. so the next day i went back into the store with my reciept and told them what happened. he was calling me a liar saying i used the card cause there is no money on it, and i told him the money never went on it cause it's expired he was putting his hand up and talking in his language to his co-worker and then laughing at me saying the card doesn't expire. i told him i thought the same thing but this one is, so i asked to get the number to his higher up, he said he don't have one he is the manager, i said i understand that i want the number to your manager he said there isn't one, i said oh you hired yourself? he said yes. Then today (the next day) i called and simply asked for the number to the corperate office, he said there is none and for me to go home? i didn't understand the comment but again i tried asking one more time and didn't get no where.
So what? Drink it buddy. Its not like you never drank it before. In Mexico, thats the only thing you drink... bad milk.
im sorry you had such a terrible experience with a 7-11 store. Make sure you bring it up to the Manager and the store manangers boss... (some store managers are not goood people). Milk is suppose to be pulled 3 days before it expires. I work for them, so I know the policy.. im sorry again for this issue.
LESSON LEARNED: Don't buy milk from 7-11. DUH!
Rude customer service
On Friday 27 of June 2008, I Israel Leguizamo west to put gas at this 7eleven were I usually go tu put gas. I paid $50.00 dollars worth of gas with a $100.00 and the man at the counter said he did not have any change. So he asked if I could go and put the $50.00 worth of gas and then he would give me my change. I said that was fine it took me about 6 to 7...
Read full review of 7-Eleven and 24 commentsBroken machine - no slupees
I have been trying to buy my children a Slurpee for three days. Each time I go, the machine is broken. I have been to two locations in three days. Each time the manager or clerk states the machine will get fixed. Today when I spoke to the manager, they wouldn't even give me their name. I am trying to recreate the memories of my dad taking me for a treat...
Read full review of 7-Eleven and 3 commentsRude atitude / bad service
14/04/08, 1130pm,
Bad bad bad x 1000 service and rude staff!
7-11 / seven-eleven at melaka, lorong pandan.
Two stupid staff, one boy one girl (The girl act like hell!)
As customer, me and my fren went into 7-11 to look for food and drinks... We are thinking what food and drinks is suit for us. While we was seaching the food and drinks... The stupid malay girl staff look like us with her irriatating face... Like want to eat us... Obviously, we dun care... Keep looking for food and drinks... About 20minutes... We are holding something in our hands which the things we want to buy,
Who know, the girl said out loudly, say we duno is doing what.. Duno want to buy or not one... With the damn stupid idiot face.
Then the malay guy come to us asked whether we want to buy any things one or not... Can't he see we already holding the items we want to buy? Whhatt the hell, user canot see take times to consider what they want to buy? What is the stupid fuking idiot service and attitude?
Seven - eleven, sigh! Please use better staff can? Let those stupid staff work until the shop duno like wat?
Hey? Dun let customer consider their items, we dun pay u money now? Disturbing you two when we looking for items? What you two want to do inside with no people there? Ask you come back stand only one a?# man! 7-11... Lorong pandan, melaka! Sigh!
One more things is... I wrote this complaint to 7-11... And I don't even saw any reply!
Huh?...7-11...
Drug trafficing right in front of the Store
You really need to work on your spelling and grammar before calling other people stupid. You really need to stop calling grown women and men boy and girls when a fourth grader is smarter than you when it comes to the English language.
Bad service at 7-11 senai, Johor
The 7-11 on 17th Ave., and Logan in Denver, CO has a very rude cashier there. Every time I asked him for the receipt he acts mad and rude about it. At first he stares at me and it's eerie how he stares at me. I'm not going back to that 7-11. I've complained about him before, but his behavior is the same.
You employees, 7-11 have very bad consumer service skills.
Your 7-11 store at 1800 Welton St., Denver, CO 80202 has pornography magazines near the entrance where children can see them. I asked the cashier if they would hide them. She said I'd have to speak to the manager. Today, 2/27/18 at 12:44 PM, these pornography magazines need to be removed from the entrance and hidden, so children can't see them.
If you don't do this, 7-11, the 280 Million Christians in the United States will boycott you.
If you think that doesn't work, remember, we boycotted Target and they lost $16 billion.
I’m and employee of 7-11 in Port Richey Hudson fl….In your corp. stores you have managers of your corp. store and district manager. That doesn’t care if about their employee...the bulling need to stop. If you don’t hang out or bow down to them. They will find any way to get you out. I work by myself a lot and only a part time person...I went from working at one store 3 years 24 hours plus a week down to the manager telling me we have no hours for you...find another store. So I did and I worked great with everyone got work 24 to 36 hours a week...boss had to go medical leave. Acting Manager came in and she was fine for the first couple of weeks brought her own crew in and pushing me out I’m working now 0 hours and she has mad ever excuse why i have no hours look on came...talk to i work with I’m use to love my job now I don’t know why 7-11 lets this happen to us good people.
Once again in Yio Chu Kang Singapore. The Indian muscular guy has been awfuly rude to students. In my case, I bought cup noodles and I requested for chopsticks. He passed me a soup spoon and stared at me expecting me to take it. I kindly replied may I have chopsticks please. He threw a ice cream spoon at me. Expecting me to take it. Also he pushed the soup spoon on the floor. I stared at him and luckily for me his colleague was around so he passed me the chopsticks and call me a chi×××. I have seen him do many such things with others and the most extreme I've ever witnessed was him scolding a secondary school boy many vulgarities because he dropped his coins and was taking a long time to pick them up because he was injured. Although I am a student, I think we still deserve a certain amount of respect and I wish for 7-11 to change staff there as many students are traumatised thanks to him. He has been there for several months and students are getting fed up with his nonsense and I hope that 7-11 either places a supervisor there with the rude staff or copletely remove him from the area. Thank you. I hope that this may make a difference.
After I was waiting 10 minutes in line, I was next in line . The Old monkey employee told me to wait because I just had a lottery ticket and I wasn't purchasing any other product. Old, Rude and Monkey ! 7 eleven all ways have people with no education and sense. Nobody like him in my condominium He is famous already for his attitude.
I suggest that you work on your grammar before calling someone educated. It was apparently you who is rude. Respect your elders.
Store manager refused to allow military service veterans a free surpee on veteran day in this location. The manager was VERY RUDE and even called the advertment a LIE and said he was too busy to look at it even through we all had a printout of the add in our hands and we even showed it to him on our smartphone. I believe this store manager should be FIRED because he is not a pleasant person to deal with, refused us service and ask that we leave the store.
You are shaming all those that served in the military because they want to help the country. It is obvious that you only served for benefits.
Around 7:30 tonight, the 7 eleven on 2150 W int'l speedway blvd cross fentress blvd in the city ofdaytona beach has the worst customer serivce ever. specially there is a black man aproximately 140 pound, 5'4 feet cashsier stand behing the counter. I went to the Gaz station to bpurche gaz for my car but i used my personal check . I gave him my check, he ask me for my phone #, he took my number wrong then he said that my phone # invalid then he gave me my check back he moves away. Then I ask him do you enter my number right. that cashier told me that they have to stop take check very rude. I ask him for his name because he did not wear name tag with a civilian clothes on. he stated that he will not give me his name. then he said if you want call police do so. i'm not going to enter you cell phone # twice, you 're wasting my times.That's very direspectful the other cashier came and do it then I put gaz in my car.this is my last experience with that 7 eleven. I will never go back there anymore.
Scam and cheating!
I've worked for a franchise 7 eleven store for about 4 months now. Today they decide to fire me for supposedly coming in and clocking in on my day off when I have witnesses who will state that I never went in that day, but thats the least of my worries. I worked with a Hispanic woman named Veronica, she was a hard worker but it seemed that every time she...
Read full review of 7-Eleven and 1 commentBad gas problem!
I purchased fuel from the 7-11 gas station on post road in indianapolis, indiana back in october 2005 while on my way to new york. I put about 13 gallons of gas in my 2004 isuzu rodeo, bought some refreshments and got back on the interstate. Less than 3 miles down the road my car began to lurch and billow thick clouds of white smoke out of the exhaust. I nursed my vehicle to the next exit and stopped at a shell station where my vehicle died and would not start again. Luckily there was an advanced auto parts store nearby and travis was of superb assistance. He quickly diagnosed the problem as being bad gas and recommended heet water remover and lucas fuel additive. After some time and two bottles of heet, one bottle of octane booster, and a small bottle of lucas fuel treatment, it started up again. Still smoking like crazy. We drove down to the advanced auto parts store and purchased another bottle of heet. Travis tried to find us a fuel filter, but they didn't carry one that would fit my truck, but advised there was an auto zone in greenfield which was on our way. My truck barely drove at 40mph on the interstate and everyone behind us backed off because of all the smoke. By the time we reached greenfield, auto zone was closed and we had depleted an entire tank of gas (In 42 miles). We pulled into the wal mart super center parking lot and went in to finda fuel filter and something to drain the remaining contents of our tank into. After 5 or 6 different fuel filters we gave up for finding one, but bought a dishpan and drained the contents of the fuel tank. What came out was nothing short of sludge. It looked like bloody diahrrea. The next morning at daybreak we walked to the auto zone and they had the right fuel filter, or so we thought, until we got back to my rodeo. Apparently there is a huge difference between the regular 3.2 liter and the 3.5 direct injection motor that I have. To make a long story short, I have accumulated several repair bills since, including catalytic converters, fuel pumps and lines, injectors (5 went bad), and now the motor has completely seized from the crystallization of the seals from the contaminants. All together the total is just over $14,000 and john reinartz from arthur j. Gallagher risk management thought it to be funny to offer me the $34.21 for the bad tank of gas and call it even. If anyone else has had a similar problem with fuel from any of the gas stations in indianapolis, please contact me by email. I am a professional investigator and intend to lodge a major complaint, if not a class action lawsuit, against this store. I will respond to all inquiries or complaints.
The 7-11 in garden valley is horrible they are not knowledgeable always rude really slow and half the time they are closed at night yet claim to be 24 hours the manager acts like being there is an inconvenience to her and the inventory is always empty
I was trying to fill my tires with air after being charged I hit the line o my to realiza the line was cut
Paid with $20, left checked change given and given $15 less than had coming. Owner/worker rude and establishment dirty unlike before. I've been going here for about 7-8 years.
Went to 7 eleven at 789 gettysburg/willow clovis ca the mexican cashier with bumpit in her hair & glasses 8:30 am refused to sell me zig zags said cash register doesnt un
Lock unless i show id thats a first ive bought zig zags all over fresno & clovis never had to show id so.. What was her problem?
I purchased a money order at a store in Washington DC in penn branch shopping center. I tried to return the money order due to a mistake that I made on there and when I tried to return it for my money back, the store manager at that time refused to provide me with a refund.
The new drink machine is not working correctly. The mixture is totally off. I visit this store just about every day and it's always the same thing. It's been reported by several customers and nothing has been done.
Store #40325
09/07/2023 10:53am
This store is located in the black community here in desoto tx, they are running scams out of this store and charging extra fee for services. I wouldn’t recommend stopping at this location to any one.
My wife's car was towed last night from a 7 Eleven lot without proper signage. The clerk called it in and the tow company charged a higher than normal fee. 911 said the license plate belonged to an Alpha Romeo, but my wife drives a Toyota Camry. Please call for further details, as I am limited on this form, thank you. [protected]
Tuesday 25th July 3:35pm
Wollongong 7 eleven
Bought the Mac and cheese bights and they were really tough and unchewable so had to throw them out, I expected to be able to eat what I paid for..
Hi i visit gas station today but the store manager shree is there. He is very rude and discriminated towards me. He don't know to say helo or thank you. Please teach him first how to do custmer service. I don't know who make him manager. He is to rude.
About 7-Eleven
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7-Eleven emailsinternational.inquiry@7-11.com100%Confidence score: 100%Support
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7-Eleven address3200 Hackberry Road, Irving, Texas, TX75063, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Store associate stated that she was the regional or district manager



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The 7 eleven in Kingsley ave and Indian hill blvd in pomona has the rudest customer service ever!
I was buying stuff and some guy in the counter wearing a white tshirt said "no you can't use debit cards here!"" "we get charged $1 or .50" when I was about to pay for some chips and get $1 cash back. ok so why is there a credit card pad where you can buy and pay for anything? there is no sign of ANY REQUIREMENT to pay at all. so everyone can't pay for their items? will he tell this to everyone and loose possible sales? This needs to be fixed.
-Dave
420 high st, willimantic
I happen to work at a 7-eleven in connecticut. And I'd just like to say ### you both, personally. We're underemployed, and they treat US like ###. Your pussys must really hurt to have to piss and moan. Im 20 years old, and Ill tell you this; I meet a new ### everyday at my store. We hear so many ###in problems we should all have 'bartender' tattooed on our foreheads. Then have the balls to tell me how to do my job? Next customer to try to ### up my day im going to request the address of where they work with a schedule, so I can ### up their day on THEIR time. And I'd like to conclude this with some advice; ### you, have a nice day. Oh yeah...thank you, come again. ###ers.
i was at 7eleven, last night in williamsburg on jamestown rd, and, there was this person named jermont, said ### you, to his co-worker, in front of my 3 kids, getting 3 slurpees, ...let me also say...that girl(don't know her name) was working on the coffee area, and he so disrespected her! i am sorry but this was so disrespectful, i will no longer give my buisness to that 7eleven again! i must admit, i am partial to this girl, shes always so sweet, and makes me feel welcome, and even makes me feel apperciated to be there...i'm sorry but when i heard this and seen this i was pizzed! thaks for hearing me out!
On September 23, 2008, I visited the following 7-11 to get gas:
100 W Spring Creek Pkwy
Plano, TX 75023
When prompted for a car wash, I could not press 'no' because the text on all the buttons were unreadable. So I walked into the building, waited in line for the cashier, who rudely told me to go move my car to another pump.
I told him that was unnecessary because he could input the info for me--that is, I didn't want a car wash. With that, he asked for my card, then asked me how much gas I wanted. I told him I didn't know--whatever it took to fill up. He told me to go do it, then return to him to sign.
He then grabbed the card from my hand, and as I turned to go do as he ordered, I spun around and told him I didn't need to do business after all with this company and put up with his rudeness. He replied, "That's fine."
Out the door went. I'll never do business there again, and I'll never do business with 7-Eleven again unless I get an apology.
Thank you.
JM