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My name is Ubah Nelson Chidera LORDSFAVOUR and I opened an account with 1xbet. ng around ending of November 2022 and did all the needful, my account was blocked on the 30th November 2022 and they asked me for bank cards, bank statement, skrill wallet screen shots, asked me to hold my Id and snap a selfie which I did all that they asked me to do and on the 1st December 2022, they verified me and told me I can now withdraw my funds. So I continue using my account since is has now been verified and I started funding it with huge sums from the same payment system that has been verified. To my surprise I was unable to make withdrawals on the 17TH December 2022, it requested for documents again, I was confused because my account has just been verified less than 3 weeks back, I emailed their security department and they asked me to provide my utility bill, they even log me out of my account and blocked it, I provide all the asked and they just keep asking for different documents that does not even relates to betting, I kept my cool and kept providing everything they asked me, since 17TH December till date I have not had access to my account, I made deposit of about $19,000 and I stake all in different amount and was only able to withdraw about $6000 before they blocked $12000 plus on my account, am not sure about the exact figure but is above $12000, I need help to get back my money, if they don’t want me to bet again they should take back all the winnings and refund me my capital, I am sure they don’t want to do this because I didn’t win much so they choose to hold my money and are asking me for very stupid things just to frustrate me, I have reported them to the Nation lottery commission in my country and I will still send this mail to every international security online monitors, this is wrong and totally unacceptable, give me back my capital and I will bet with other betting companies, they don’t have right to take my hard earn money, if I lost those bets I stake, they would have taken all my money and wont make an issue out of it, but because I was comfortable staking high and winning little by little it became a problem to 1xbet. I will attacked all the chat with them and their security department, imagine waiting for 72 hours just to get another reply asking you for something that they should have asked all at once, this is fraud and I won’t let this go, I will fight it will any legal means available, I will not let your scam me. Give me back my money, I didn’t commit any fraud or crime, I will also report to my bank and request for cash back if this is not resolved immediately. My betting id is=[protected]
Desired outcome: I AM TIRED OF THE BACK AND FORTH, THEY DONT HAVE THE RIGHT TO BLOCK YOUR ACCOUNT WITHOUT REFUNDING THE CAPITAL, I NEED BACK MY CAPITAL TO HELL WITH THE PROFITS, REFUND MY CAPITAL
Here are screen shots of my betting transaction history, my bank statement of funds i sent to my 1xbet account, chats with the security department.i have done everything i was asked to ,kindly tell this guys to give me my money
They are no longer replying my mails ,they said i should go to the website and provide some extra informations,but I’m unable to login and provide this information because they is a google authentication code needed, i have sent several mails asking them to disable the google Authenticator so that i can login and provide the extra details but they stop replying me. Here is the screen shot of the emails
They are ignoring me now,they don’t reply my mails anymore
I pray and hope it all ends today,this is the last message from them and i have done what they asked me to do, so all i need now is my money if they truly know that their reputation will remain the best , i did not rob anyone neither did i defraud them, all my bets are clear and are all won bets, I didn’t deposit any money and tried withdrawing it without staking it, if i lost all the bets we all know they would have taken the money without questions, all the money I deposited were all staked, since 17th December 2022, this guys blocked my account, there is nothing they haven’t asked me down to my birth certificate, i have comply till now, today they said i should complete my verification by holding a piece of paper with a particular code on it and todays date, i have done it and submitted. Is in Gods hand now, this unfair and i hope i get back all my money, $13,000 is something one can look over , just do the needful and give me my money.
This complaint has been resolved automatically due to user's inactivity.
They locked my account 2000$ not get money they scam site never use it
hello i help you riply sms
Did you get your money?
No,I didn’t and complain board is doing nothing about it, they are now asking me to send a post to Ukrain, like I don’t understand
They did the same for me when i have telled them according to the general rules when they close a account they must provide refund ! But now they not answering on the email what big shame we must do video on social media !
1xbet is a fraudulent betting company. Stay away from this [censored] company. They took my money without refund