CB Gambling 1xBet Withdrawal

1xBet review: Withdrawal

Oscar D of Agadir, MA

Dec 06, 2023 2:42 pm EST

Verified customer

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I hope this email finds you well. My name is [othmane dahby], and I am writing to bring to your attention an issue I have been facing with a recent withdrawal transaction.

On November 5, I initiated two separate withdrawals from my account, each amounting to 5000 Moroccan Dirhams. According to my bank statement, I have only received one of these withdrawals, and the other is still pending.

I have already submitted an application through the processing-morocco email address to resolve this matter. However, despite my efforts, it seems that the issue remains unresolved, and I am yet to receive the funds.

I am reaching out to you as I trust this platform and am confident that you value your users. It has been over 10 days since I initially raised this concern, and the delay in resolving the issue is causing me significant frustration.

To assist you in investigating this matter, I have attached my bank statement for the day of the withdrawal, highlighting the two transactions in question. The withdrawal reference numbers are [Reference Number 1] and [Reference Number 2].

I kindly request your urgent attention to this matter and appreciate your prompt assistance in resolving the issue. Your attention to this matter is crucial for my confidence in the platform.

Thank you for your understanding, and I look forward to a swift resolution to this matter

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1xBet response

Dec 07, 2023 5:23 am EST

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Dear Oscar D, My name is Alex, and I’m in charge of your case.

Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.

To assist in reviewing your transaction, we kindly request the following details:

1.Your gaming ID:

2.Date of the transaction:

3.Time of the transaction:

4.Amount involved:

5.Payment system used:

6. Screenshot of the transaction:

Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.

To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there

We look forward to resolving this matter for you.

Best regards,

Alex, the 1xBet Team

ID NUMBER : [protected]

Date of transaction : 05 november 2023

Time of transaction : 08:15 november

Payement method : CIH BANK

On November 5, I initiated two separate withdrawals from my account, each amounting to 5000 Moroccan Dirhams. According to my bank statement, I have only received one of these withdrawals, and the other is still pending.

Till this day i did not receive my secound withdrawal to my bank account as you will see in the screenshot bellow

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1xBet response

Dec 08, 2023 8:52 am EST

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Dear Oscar D,

I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.

We are pleased to inform you that your recent withdrawal has been successfully approved. Could you please confirm?

If you have any further questions or require assistance, please feel free to reach out to us.

Thank you for your cooperation and support.

Best regards,

Alex, the 1xBet Team

Hi again mr alex

I don't know why you don't mention both withdrawals in your response , yes i confirm that the two withdrawals was confirmed , but one of thos two withdrawals i didn't receive it in my bank account ! I will send you again my bank statement in 5th of november showing that i received only 1 withdrawal amounting to 5000 dirhams , but i did not receive the secound withdrawal wich also is amounting to 5000 dirhams

Thank you

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Did you find a solution for my probleme ? , right now i just want to get my funds back then i want to block this account period .

1xBet response

Dec 11, 2023 8:27 am EST

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Dear Oscar D,

We hope this message finds you well.

We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com and provide them with bank statement. They are best equipped to assist you promptly and effectively.

Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.

Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.

Best regards,

Alex, the 1xBet Team

Resolved

This complaint has been resolved automatically due to user's inactivity.