Dear 1xBet Support Team,
I hope this message finds you well. I am writing to express my concern regarding my blocked account and the unresolved issue surrounding my funds. Despite multiple attempts to contact your security department, I have yet to receive a response.
Account ID: [protected], email address: [protected]@gmail.com
Issue: My account has been blocked, and I am unable to log in from last 3 months. I suspect this may be related to multiple account concerns, which I am willing to clarify.
Funds: There is a significant amount of money currently stuck in the account, and I am requesting assistance in recovering it.
I kindly ask that you provide a timeline for investigation or resolution. I am fully prepared to submit any required documents or information to verify my identity and cooperate with your team. I have already emailed multiple documents for the verification but still there is no response to the request. I have attached a video as well, which shows I have been emailing them from last 3 months but no response from security.
This has been a distressing experience, and I respectfully urge you to escalate this issue. I trust that you value your users and will take swift action to resolve this matter.
Thank you in advance for your support and understanding.
Sincerely,
Agam Bisht
[protected]
agamsmith.[protected]@gmail.com
Desired outcome: I am requesting full access to my account and recovery of my funds.If account access cannot be restored, I request a full refund of my remaining balance to my verified payment method, along with a formal closure of the account
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