1xBet review: Urgent request for account access and fund recovery – no response from security department
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Dear 1xBet Support Team,
I hope this message finds you well. I am writing to express my concern regarding my blocked account and the unresolved issue surrounding my funds. Despite multiple attempts to contact your security department, I have yet to receive a response.
Account ID: [protected], email address: [protected]@gmail.com
Issue: My account has been blocked, and I am unable to log in from last 3 months. I suspect this may be related to multiple account concerns, which I am willing to clarify.
Funds: There is a significant amount of money currently stuck in the account, and I am requesting assistance in recovering it.
I kindly ask that you provide a timeline for investigation or resolution. I am fully prepared to submit any required documents or information to verify my identity and cooperate with your team. I have already emailed multiple documents for the verification but still there is no response to the request. I have attached a video as well, which shows I have been emailing them from last 3 months but no response from security.
This has been a distressing experience, and I respectfully urge you to escalate this issue. I trust that you value your users and will take swift action to resolve this matter.
Thank you in advance for your support and understanding.
Sincerely,
Agam Bisht
[protected]
agamsmith.[protected]@gmail.com
Desired outcome: I am requesting full access to my account and recovery of my funds.If account access cannot be restored, I request a full refund of my remaining balance to my verified payment method, along with a formal closure of the account
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We sincerely regret for the inconvenience caused.
The most common reason for blocking is a multi-account.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
Thank you for your response.
I understand that having multiple accounts is against the rules, and I sincerely apologize for any violation that may have occurred. I now understand the importance of this policy and assure you it will not happen again.
If possible, I kindly request that you consider reinstating my account. I am willing to undergo any necessary verification or provide further information to resolve the matter.
Thank you for your time and understanding
Note: I am requesting full access to my account and recovery of my funds. If account access cannot be restored, I request a full refund of my remaining balance to my verified payment method, along with a formal closure of the account.
Thanks,
Agam Bisht
agamsmith.bisht025@gmail.com
Thank you for contacting us. We understand that the situation that has arisen requires careful consideration, and we are ready to assist you in resolving this issue.
We would like to note that in case of violation of the rules of our bookmaker and blocking of the account, a refund is possible only for the amount of the initial deposit. Winnings received as a result of violations, unfortunately, are not subject to return. We adhere to strict rules and conditions to ensure fairness and security for all our customers.
For more detailed information and a prompt solution to your problem, we strongly recommend that you contact our technical support. This can be done through our official website 1xbet or mobile application. Our specialists are ready to answer all your questions and provide the necessary assistance.
Your cooperation and patience will help us to sort out the situation faster and more effectively. We highly appreciate your trust and hope for a quick resolution of the issues that have arisen.
Sincerely,
1xbet Support Team
This complaint has been resolved automatically due to user's inactivity.
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