Menu
Write a review
File a complaint
1xBet

1xBet review: Urgent request for account access and fund recovery – no response from security department

A
Author of the review
1:37 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear 1xBet Support Team,

I hope this message finds you well. I am writing to express my concern regarding my blocked account and the unresolved issue surrounding my funds. Despite multiple attempts to contact your security department, I have yet to receive a response.

Account ID: [protected], email address: [protected]@gmail.com

Issue: My account has been blocked, and I am unable to log in from last 3 months. I suspect this may be related to multiple account concerns, which I am willing to clarify.

Funds: There is a significant amount of money currently stuck in the account, and I am requesting assistance in recovering it.

I kindly ask that you provide a timeline for investigation or resolution. I am fully prepared to submit any required documents or information to verify my identity and cooperate with your team. I have already emailed multiple documents for the verification but still there is no response to the request. I have attached a video as well, which shows I have been emailing them from last 3 months but no response from security.

This has been a distressing experience, and I respectfully urge you to escalate this issue. I trust that you value your users and will take swift action to resolve this matter.

Thank you in advance for your support and understanding.

Sincerely,

Agam Bisht

[protected]

agamsmith.[protected]@gmail.com

Desired outcome: I am requesting full access to my account and recovery of my funds.If account access cannot be restored, I request a full refund of my remaining balance to my verified payment method, along with a formal closure of the account

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

View 0 more photos
1xBet response
Aug 12, 2025 2:05 am EDT
1xBet customer support contacts
Phone numbers
Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
Hello!
We sincerely regret for the inconvenience caused.
The most common reason for blocking is a multi-account.

According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."

We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.

Sincerely,
Team 1xBet.
Update by agamb
Aug 17, 2025 8:14 am EDT

Thank you for your response.

I understand that having multiple accounts is against the rules, and I sincerely apologize for any violation that may have occurred. I now understand the importance of this policy and assure you it will not happen again.

If possible, I kindly request that you consider reinstating my account. I am willing to undergo any necessary verification or provide further information to resolve the matter.

Thank you for your time and understanding

Note: I am requesting full access to my account and recovery of my funds. If account access cannot be restored, I request a full refund of my remaining balance to my verified payment method, along with a formal closure of the account.

Thanks,
Agam Bisht
agamsmith.bisht025@gmail.com

1xBet response
Aug 20, 2025 6:02 pm EDT
1xBet customer support contacts
Phone numbers
Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
Dear customer,

Thank you for contacting us. We understand that the situation that has arisen requires careful consideration, and we are ready to assist you in resolving this issue.

We would like to note that in case of violation of the rules of our bookmaker and blocking of the account, a refund is possible only for the amount of the initial deposit. Winnings received as a result of violations, unfortunately, are not subject to return. We adhere to strict rules and conditions to ensure fairness and security for all our customers.

For more detailed information and a prompt solution to your problem, we strongly recommend that you contact our technical support. This can be done through our official website 1xbet or mobile application. Our specialists are ready to answer all your questions and provide the necessary assistance.

Your cooperation and patience will help us to sort out the situation faster and more effectively. We highly appreciate your trust and hope for a quick resolution of the issues that have arisen.

Sincerely,
1xbet Support Team
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More 1xBet reviews & complaints

1xBet - Deposit problem 61
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Deposit rejected 37
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Deposited inr 2300 not credited to 1xbet account 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Blocked my account. 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - caution! scammers from 1xbet! 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Incorrect results, local support refused to pay
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - 1xbet is fraud as they took my own deposited amount 1
Replied
The company left an official comment to this complaint.
1xBet - I made two bets I cannot view it on my history n also the payment I made it’s not in the history 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Deposit problem
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Rejected Deposit without any reason
Replied
The company left an official comment to this complaint.
View all 1xBet reviews and complaints
  1. 1xBet Contacts

  2. 1xBet phone numbers
    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 28 28 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 19 19 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
  3. 1xBet emails
  4. 1xBet social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 22, 2025
  6. View all 1xBet contacts
1xBet Category
1xBet is ranked 11 among 71 companies in the Gambling category