1xBet review: Formal complaint against 1xbet – prolonged verification and account appeal

1xBet Gaming ID: 1026078941

I am submitting this formal complaint regarding the prolonged verification and account appeal process with 1xBet.

I have been waiting for approximately 9 months for this matter to be resolved. Throughout this entire period, I have fully cooperated with 1xBet and have provided the documents, information, and verification requested by their Security Department.

Despite my continued cooperation, I have repeatedly been asked to complete the same or similar verification procedures, without receiving a clear explanation of what remains unresolved.

Documents and Information Provided

During this process, I have provided the following documents and information, among others:

National ID (NID)

Birth Certificate

Selfie / Selfie Verification

Video Verification

PEP Declaration

Source of Wealth Declaration

Source of Funds Declaration

TIN Declaration

Address Verification / Electricity Bill

Electricity Meter Photo

Notarized Documents

Document Authenticity Explanation

Device and account-use information

Security Questionnaire

Other information specifically requested by 1xBet

When questions were raised regarding the appearance of some documents, I also provided an explanation regarding how the documents were scanned, photographed, compressed, and submitted. I clearly stated that the information, dates, names, numbers, signatures, seals, and stamps on the original documents were not altered.

Repeated Selfie Verification

The repeated selfie verification has become a particular concern for me.

On 26 September 2026, I submitted the requested selfie verification for the fourth time, including the relevant reference number.

I would like to ask 1xBet clearly:

Why am I being asked to submit the same selfie verification repeatedly?

If there is any specific problem, discrepancy, or concern with any of my previous submissions, I respectfully request that the exact issue be clearly identified. If my previous submissions were received successfully, I would also like to understand why the same verification is being requested again.

I am fully willing to cooperate with any legitimate verification requirement. However, repeatedly submitting the same verification without knowing what remains unresolved has become extremely difficult and frustrating.

Nine Months of Waiting

This verification and account appeal process has continued for approximately nine months.

During this period, I have cooperated with every request and submitted extensive documentation. However, I still have not received a clear final decision regarding my account appeal.

I understand that security and verification procedures may take time, but there must also be a reasonable point at which the review is completed or the customer is clearly informed about the specific outstanding issue.

My Request to 1xBet

I respectfully request 1xBet to:

1. Confirm that all of my latest documents and verification submissions have been received.

2. Clearly explain why the same selfie verification has been requested repeatedly.

3. Identify any specific outstanding issue, discrepancy, or document that remains unresolved.

4. Confirm whether any further verification or documentation is actually required from me.

5. Complete my account verification based on the information and documents already provided.

6. Complete the review of my account appeal and provide me with a clear and final decision.

7. If anything further is genuinely required from my side, clearly specify exactly what is required and why.

I have fully cooperated throughout this process and have repeatedly provided everything requested from me. Most recently, I submitted the selfie verification for the fourth time on 26 September 2026.

After approximately nine months of repeated verification and waiting, I respectfully request that my case is not kept open indefinitely with repeated requests for the same information.

Please complete my account verification and provide a clear final resolution regarding my account appeal.

Request for Review

I am submitting this complaint in good faith and respectfully request that the complete history of my verification process, my cooperation, and the documents I have provided be taken into consideration.

I would appreciate a clear response explaining the current status of my case and what is required to bring this matter to a final resolution.

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