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1xBet review: Closing account

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Dear 1xbet Support Team, I hope this email finds you well. I am writing to bring to your attention an urgent matter regarding my account with 1xbet. I am currently experiencing difficulties logging in to my account, and upon further investigation, I discovered that my account has been suspended or banned. I would like to highlight that I have not engaged in any activities that would warrant such action, and I believe this to be a misunderstanding or an error on your part. I have been an active and loyal user of 1xbet for a significant period of time, and I have always adhered to the terms and conditions set forth by your platform. I have never violated any of the rules or policies, and I am genuinely perplexed as to why my account has been banned without any prior warning or explanation. I kindly request that you thoroughly review my account history and activities to identify the reason behind this ban. It is crucial to consider that I have not participated in any illegal activities, such as fraud, money laundering, or any form of unauthorized transactions. Hence, I believe there must be a mistake or misunderstanding regarding this situation. I understand that account security and fair play are of utmost importance to 1xbet, and I share the same values. Therefore, I kindly request that you reassess my account status and take the necessary steps to rectify this situation promptly. I would greatly appreciate a detailed explanation regarding the reasons for my account suspension and, if applicable, any evidence supporting your decision. I am open to providing any additional information or documentation that may assist in resolving this matter swiftly. Please let me know if there is any further action required from my end to facilitate the investigation process. I sincerely hope that this issue can be resolved amicably, and I can regain access to my account. I have always enjoyed using 1xbet's services and would like to continue doing so in the future. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.

Yours faithfully,

Name : Ayoub Marzouq

Account id : [protected]

Nov 17, 2023 9:48 am EST
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Dear Ayoub Marzouq,

We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team concerning the multiple account issue is final and not subject to review.

As per our company policies, creating multiple accounts is a violation that leads to permanent account suspension. We strive to uphold fair and secure gaming practices for all users, and these rules are integral to maintaining a level playing field for everyone.

We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.

Thank you for your understanding.

Best regards,

Alex, the 1xBet Team
Resolved

This complaint has been resolved automatically due to user's inactivity.

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