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Withholding winnings
I had a 5 fold accumulator placed on 22nd July 2023, I won 4 matches and the final match between PSV vs Augsburg was cancelled but midnite gaming deemed my bet as lost as they seem to think psv vs augsburg match went ahead and psv won which wasn't the case
I checked multiple platforms for results, skysports and ESPN etc all confirmed the match was cancelled and there was no result. I escalated this to midnite gaming but they rejected my complaint and refused to acknowledge my concern. They're withholding my winnings and are in breach of T&Cs
Desired outcome: Pay my winnings
Online bookmaker
Below is a statement of irrefutable facts regarding my experience with https://www.midnite.com/
Midnite.
Initially, I opened an account with Midnite and everything seemed to be smooth. I started with a few small bets, and a few weeks later there was larger events going on that weekend so I decided to increase my bets a little, I got an email from Midnite asking me a few questions regarding if I was happy with the amounts I was betting, to which I gave a detailed respond and never received any response back.
From the beginning they always limited betting stakes, and had virtually non-existent customer service but the smooth interface made me believe that it was trustworthy website.
I continued betting with the website for a few more months.
Recently I logged on the Midnite account and wanted to place another bet but they imposed a £100/month limit on my account.
They informed nothing regarding this limit. They made absolutely 0 effort in contacting me regarding anything.
Their customer service is non-existent.
Don't trust this website. Chest the Trust Pilot reviews for more information. It can also be noticed that there have been recent reviews where customers have not been paid.
I can post all evidence of everything including detailed correspondence, screenshots and everything.
Thanks!
Desired outcome: Letter of apology.
I'm still waiting for my money in my account, it's been nearly two weeks and I keep getting the same response, people on chat never respond and I've sent about 50 emails to them and the same excuse all the time, we will get back to you
Customer review
Is Midnite legit?
Midnite earns a trustworthiness rating of 74%
Reliable, but always remember to protect your data.
Midnite.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Midnite.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Midnite and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Midnite protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- A website that contains sports betting information, it is important to be aware of the potential legal and safety risks associated with online gambling. Depending on the laws and regulations of your country, sports betting may be illegal or require specific licenses and permits.
- While Midnite offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
- We conducted a search on social media and found several negative reviews related to Midnite. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Midnite complaint handling
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Midnite contacts
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Midnite addressDribble Media Limited, The Ministry, 79-81 Borough Road, London, England, Greater London, SE11DN, United Kingdom
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Midnite social media
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