1xBet review: Clear win from stats shown but refusing to correct lost

Placed a bet (details in screenshot) of over 39.5 throw-ins and the final count was recorded as 40 across all platforms I could find. Even on 1xBet itself showing 40 but my bet was recorded as a Lost.

Checked with the customer support and delivered all the proof needed (screenshots and links) - although I don't know why because their own data shows 40. I was told my case it being escalated to the proper team to be checked and resolved.

After an hour, nothing from them. I reached out again and was told it's still being resolved and the chat ended right away. After two hours, I reached out again and everything started from scratch. The agent kept asking me the send proof and provide exact time of each throw-in, etc.

I mean, your own data shows 40 and it's 40 everywhere else too. I'm not sure what else I need to do to prove otherwise. Am I expected to prove your own data? I asked multiple times how do I file for a formal compliant / dispute resolution and kept being told to provide proof.

Such a useless bot-like form of customer support. I simply cannot accept this ridiculous bet settlement and post-bet management, especially when it's a clear Win that they put as Lost - while their own data showing I'm clearly right.

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