1xBet review: Blocked account

Title: 1xBet Blocked My Account Under Gambling Addiction Policy and Has Failed to Respond to My Repeated Requests to Withdraw My Funds

I am filing this complaint against 1xBet regarding the blocking of my account and the continued withholding of my remaining balance.

My account was blocked under the company’s self-exclusion or gambling addiction policy while I still had funds in my account. I understand that responsible gambling policies are important, and I am not asking the company to remove any responsible gambling restrictions or allow me to continue gambling. My complaint concerns the handling of my remaining funds and the lack of communication from the responsible department.

After my account was blocked, I contacted 1xBet customer support and was informed that my case was related to the company’s gambling addiction policy. I was directed to contact the Block Team regarding my situation and the funds remaining in my account.

I have contacted the Block Team repeatedly and sent follow-up messages, but I have not received a clear and substantive response explaining how my case will be resolved or how I can recover my remaining balance. I have been waiting for an extended period, and this lack of communication has caused me considerable financial stress.

I am not requesting that my account be reopened for gambling. I am requesting a clear explanation of the company’s position regarding my remaining funds and the procedure, if any, available for their withdrawal or return.

I believe that a company should communicate clearly with its customers, even when an account has been restricted under responsible gambling policies. Keeping a customer’s funds unresolved without a clear explanation or meaningful response is unacceptable.

I respectfully request that 1xBet:

1. Conduct a proper review of my case and my remaining account balance.
2. Provide a clear written explanation of the reason for withholding my funds and the applicable policy.
3. Explain what documents or verification procedures are required to resolve my case.
4. Provide a clear procedure and timeline for returning my remaining balance, subject to any applicable legal and regulatory requirements.
5. Respond to my repeated messages to the Block Team instead of leaving my case without a substantive response.

I can provide supporting evidence, including screenshots of my account status, relevant correspondence with customer support, and records of my attempts to contact the Block Team.

I am publishing this complaint because my previous attempts to resolve the matter directly with 1xBet have not resulted in a satisfactory response.

I hope that this complaint will encourage 1xBet to review my case fairly, communicate transparently, and provide a clear resolution regarding my remaining funds.

I am seeking the return of my remaining balance, not the reopening of my gambling account.
My id 1xbet account : [protected]

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