CB Gambling 1xBet Account block without reason

1xBet review: Account block without reason

Agyuhh of US

Apr 04, 2024 9:54 am EDT

Verified customer

Resolved

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Dear team

My id [protected]

My email:[protected]@gmail.com

I was staying in dubai for tour purpose that time i used tourest sim for account registration. I take deposit from my bangladeshi cash agent desk for playing this account suddenly my account lock i had no email registered with that account. ([protected]@1xbet-team.com) Team is asking tranjection screenshots but try to understand that cash tranjection dont provide any transaction screenshot.

My tourest sim also deactivated also.

I have my game id with my password and google authorities is linked.please try to understand

✅i can give you my dubai visa passport also that i was staying in dubai please try to understand 😔

I take my all deposits From cash agent i have added example screnshot i gave them cash they give direct deposit to my id there i dont get any deposit screenshot. Please try to understand.

Please see this there no tranjection history show that i can prove this is connected with my id .no one can proof deposit information if he use agent for top up his gaming id please try to understand

I wish you are educated you will found this situation please help me

Please open my account please please please

Claimed loss: 70000 bdt

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1xBet response

Apr 05, 2024 4:22 am EDT

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Dear Agyuhh,

Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.

We will check the status of your situation with our Security Department and get back to you with information as soon as possible

All the best,

Alex, the 1xBet Team

1xBet response

Apr 05, 2024 4:23 am EDT

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1xBet response

Apr 05, 2024 7:00 am EDT

1xBet customer support contacts

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Dear Agyuhh,

Thank you for contacting us about your account being blocked.

We have thoroughly reviewed your situation with our security team and it has been determined that you reported to our support team that you have a gambling problem (in November 2023). Your account has since been blocked. At the moment, if you want to unblock it, you need to contact our blocking team at Block@1xbet-team and provide them with a certificate of non-addiction. They will provide you with the necessary information and recommendations tailored to your specific circumstances.

In addition, we ask you to avoid cooperating on your unblocking with anyone via messengers such as WhatsApp, Telegram, etc. Such situations can only be resolved via email at block@1xbet-team.com.

Your cooperation with our blocking team is essential to ensure that the issue you are facing is resolved quickly and accurately.

Thank you for your understanding and prompt attention to this matter.

Best wishes,

Alex, the 1xBet team

Where is update?

Dear team

My id [protected]

Email shwonsaha007@gmail.com

I was staying in dubai for tour purpose that time i used tourest sim for account registration. I take deposit from my bangladeshi cash agent desk for playing this account suddenly my account lock i had no email registered with that account. Team is asking tranjection screenshots but try to understand that cash tranjection dont provide any transaction screenshot.

My tourest sim also deactivated also.

I have my game id with my password and google authorities is linked.please try to understand

✅i can give you my dubai visa passport also that i was staying in dubai please try to understand 😔

I take my all deposits From cash agent i have added example screnshot i gave them cash they give direct deposit to my id there i dont get any deposit screenshot. Please try to understand.

Please see this there no tranjection history show that i can prove this is connected with my id .no one can proof deposit information if he use agent for top up his gaming id please try to understand

I wish you are educated you will found this situation please help me

Please open my account please please please

1xBet response

Apr 08, 2024 5:35 am EDT

1xBet customer support contacts

Address

Website

1xbet.com

File a complaint Write a review

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Dear Agyuhh,

Thank you for contacting us about your account being blocked.

It seems that you have missed our previous message so I`ll duplicate it for you one more time:

We have thoroughly reviewed your situation with our security team and it has been determined that you reported to our support team that you have a gambling problem (in November 2023). Your account has since been blocked. At the moment, if you want to unblock it, you need to contact our blocking team at Block@1xbet-team and provide them with a certificate of non-addiction. They will provide you with the necessary information and recommendations tailored to your specific circumstances.

In addition, we ask you to avoid cooperating on your unblocking with anyone via messengers such as WhatsApp, Telegram, etc. Such situations can only be resolved via email at block@1xbet-team.com.

Your cooperation with our blocking team is essential to ensure that the issue you are facing is resolved quickly and accurately.

Thank you for your understanding and prompt attention to this matter.

Best wishes,

Alex, the 1xBet team

Resolved

This complaint has been resolved automatically due to user's inactivity.