Register Sign in
FILE A COMPLAINT
Software & Games Ubisoft
Ubisoft Logo

Ubisoft

72 Complaints
File a complaint

Having problems with Ubisoft?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Ubisoft reviews first appeared on Complaints Board on Sep 17, 2007. The latest review Ubisoft Connect was posted on Apr 12, 2021. The latest complaint facebook game csi was resolved on May 22, 2011. Ubisoft has an average consumer rating of 1 stars from 72 reviews. Ubisoft has resolved 6 complaints.

Ubisoft Customer Service Contacts

625 Third Street
San Francisco, California
United States - 94107

Ubisoft Complaints & Reviews

Ubisoft — Ubisoft Connect

Why is it that I own a game on your really poor performing platform, and have it downloaded, yet I have to log into your service to be able to play it. It is completely asinine to not allow a customer to load a game that they have on their pc without your [censored]ty pc program. You make it so customers just looking for some fun have to jump through your garbage hoops to satisfy your corporate greed.

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Ubisoft — Account locked and unrecoverable

    My account was locked because my password "may be compromised" the email I used for the account I made when I was eleven and I no longer have access too. I was not too happy with losing progress but now i can not link my xbox account, tinglyequation0, because it's still linked to the locked account. I understand that I should have updated it when I switched emails, but I made a new email when I was 15... that was eight years ago.

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Ubisoft — Bug in game?

      Hello,

      Valhalla:

      09 march en 10 march i upgraded my bow to max flawless
      Every time i log in i lose the flawless bow and it's reset to superior and i don't cary it. i have to go in items and select it again.
      Only the gold is gone to upgrade the weapon.
      First time i lose a bow due the river raid update and now this !!
      Please look in to it !!

      Regards,
      Quagmire

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Ubisoft — Banned for cheating appeal denied with no evidence

        My son has been banned for "cheating" on "Rainbow Six Siege", he states he has not cheated but his appeal has been denied with no reason/evidence given.
        This is a ridiculous situation, I would not be going through all this trouble if I believed my son was/had been cheating, if there was some kind of evidence to prove this I don't see why it can't be shared.
        date of ban 06/03/21
        If this ban is not lifted and no evidence of cheating given I would be looking for a full refund.
        I look forward to a favourable reply

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Ubisoft — Fenyx Rising

          You get so far, .you pause and save the game but later in the game will freeze and that save means jack all because it will take you back HOURS ago. I've lost so much now and I genuinely can't be bothered to play this game anymore since it's not the first time it's happened. I had done a load of side missions freed the 3rd god and then had issues connecting to the Unisoft network, carried out my own save, quit and came back for it to take me back to just reading the 2nd god, I now have to do everything all over again, at least 12 hours of game, gone. All because the game doesn't save properly. I am on Xbox Series X and I am wondering if the game doesn't like quick resume, this is a issue that needs sorted because this can't go on

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            Ubisoft — Watchdog legion game

            I've progressed to a mission where one of my operatives I was playing with was kidnapped during a main story mission, I did save my operative and completed the mission and I continued to play as the operative for an hour before leaving the game but when I reopened the game the next day it said my operative was kidnapped and I cannot play as him as well I have no way to get him back since I've already completed the mission.

            Watchdog legion game

            Read full review →Hide full review
            Comment Guidelines

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Ubisoft — Support/AC Origins/Siege/AC Odyssey

              Absolutely Horrible Support!
              These guys have no idea what they are doing. Over the course of two months and over 20 support people none of them know how to read an email or explain what is missing when I update my support. All they do is repeat themselves over and over. It took this long to find out they were looking at the wrong account because they wouldn't tell me the receipt was for the wrong account. They just kept saying they needed a receipt for purchase. I sent them 5 copies of the same receipt and no one told me they were looking for something else.

              While all this was going on I've had two other ubisoft games break because of known bugs. After looking through forums and finding out these issues have been known about for months with no fix put out I'm more than frustrated and can say I doubt I'll ever get anything from these guys again.

              Read full review →Hide full review
              Comment Guidelines

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Ubisoft — idiot

                You guys are literally [censored]s. You cant do your job correctly. I put in my password for the 50th day in a row sense you want to log me out every single day. Then you wont even send the verification code. then you suspend my account for putting in the right password too many times? then you let me change my password but the re suspend my account 5 mins later? learn how to do the one job you have you absolute idiots

                Read full review →Hide full review
                Comment Guidelines

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  Ubisoft — Rainbow 6 siege

                  Hello
                  Recently I get some message in the middle of ranked matches saying "you left a ranked match you're suspended for xxx time" while still in the middle of the game, and when i'm done with the game I gotta wait for the cool down to be over and i'm not sure I gain elo or not.
                  Not only does this affect the gameplay while in the middle of a game, it always forbid me from playing multiple games in a row, stupid.
                  Fix this quick.

                  Read full review →Hide full review
                  Comment Guidelines

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    Apr 02, 2020

                    Ubisoft — The division 2

                    I have been banned from this game for wrongfully accusations and they will not give me any other response...

                    Read full review →

                    Ubisoft — Game crashed

                    so my name is Soggy Milo3 on xbox and i was playing ranked and had 13 kills and it was a 4 v 2 to us and my game crashed and i think that i should be silver 4 as i was playing as a silver 5 and i would have been silver 4 if my game didn't crash. I was trying really hard to get out of bronze for Rainbow six seigh and then when i was going to be silver 4 my game crashed

                    Read full review →Hide full review
                    Comment Guidelines

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      Ubisoft — The whole game

                      Keeps disconnecting doesn't explain anything sporadic not thought out. Should have looked at Wildlands when designing new game. Breakpoint is a POS. Server constantly going down. Looses safe points no way to stop and continue. This is just a failure.

                      Read full review →Hide full review
                      Comment Guidelines

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        Feb 04, 2020

                        Ubisoft — support ticket: [protected]

                        Bruce Bruce Lawson Computer Services 18 Kurrajong Street Dorrigo NSW 2453 E-mail [protected]@keycom.net.au Ph 02...

                        Read full review →

                        Ubisoft — far cry 5

                        My son accidentally started a new game on my account and deleted my almost completed infamous run on new game plus. My complaint is the failed system of only one save. Because of this I will no longer give any type of money or time into ubisoft. I really enjoyed the game but with this major flaw it's not worth the effort to even bother and to start over I put way to much time into it to start again

                        Read full review →Hide full review
                        Comment Guidelines

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          Ubisoft — the division 2

                          i bought division 2 for the xbox one console, ive had the game for 3 weeks but it will not install the update, it is stuck on 97.2%, i have seen a lot of other people complaining online but they are still yet to fix the problem, if they will not fix this problem i need my money back but getting in contact with ubisoft is impossible, usually these sorts of problems get fixed within days of happening, so it is unusual this has been going on for over a month, in my opinion this game should be taken off sale until this problem is solved, alot of people will buy this game only to be dissapointed when it doesnt install and they have wasted £20+

                          Read full review →Hide full review
                          Comment Guidelines

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            Ubisoft — person with internet issues not leaving

                            The players name is I-try-udie-69 and he has made us wait 50 mins to play the ranked game and I'm still waiting its on ps4 and my user name is asaldo and can I get my elo back because this person is going to make me lose it. I am a dedicated seige player and people who stop the game waiting for us to leave so he can get free wins is unacceptable and I want my elo back and this player to be dealt with please. Thanks

                            Read full review →Hide full review
                            Comment Guidelines

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              Ubisoft — for honor

                              you must be as blind as helen keller to not see what you've done. the new character is cheaper than the hitokri and thats says something. unblockable heavyies are fine but light attack whos stupid idea was it to add a character who has light attacks as fast as the shaolin and why not lets just make them unblockable i am very disatisfied and will not be playing forhonnor till they fix it

                              Read full review →Hide full review
                              Comment Guidelines

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                Ubisoft — assassin's creed unity

                                I just want to play this game .ya it is the best assissins creed game that i like .
                                Its parkour and actions are too good.
                                But in assassins creed unity whenever i just escape the mission of bastile escape a very anger guving glitch comes that mr bellec goes under the floir and for that reason the mission will stay always incomplete.
                                I uninstall the game min 5 times and tgen install it 10 times thinking that it will be fixed but it never.
                                I searched it in youtube but i didn't found any result .but when i search this some of the gamers complain about it with some photos.
                                So plz fix this think or give us a crack to fix this bug...
                                Please please kindly help me.
                                Your games are too good. But I want to plah this Assassins creed unity.
                                Please help us to fix the glitches moreover various glitches are there in this game and if you search about it you will definitely found many.
                                So kindly solve our problem

                                assassin's creed unity
                                assassin's creed unity
                                assassin's creed unity

                                Read full review →Hide full review
                                Comment Guidelines

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  Oct 09, 2019

                                  Ubisoft — rainbow six siege unplayable

                                  It is not possible to play said game without getting dossed. I have played 8 games in plat 1 that i needed to...

                                  Read full review →

                                  Ubisoft — goyo and reinforcements

                                  I was playing a causal match as frost and as I placing down a reinforcement on the wall, goyo my teammate placed one of his explosive shields and my reinforcements blew it up and I killed three teammates. You need to fix that because it's by accident and its hella annoying and I got banned for 30 mins for no reason when I was only reinforcing. You need to fix the reinforcing and goyo shields

                                  Read full review →Hide full review
                                  Comment Guidelines

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    IN THE NEWS

                                    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                    A consumer site aimed at exposing unethical companies and business practices.
                                    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                    You'll definitely get some directions on how customer service can best solve your problem.
                                    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.