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1xBet review: 1xbet withdrawal approved but not received.

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7:23 pm EST
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Dear 1xBet Customer Service Team,

I hope this email finds you well. I am writing to bring to your immediate attention a critical matter concerning the withdrawal of funds from my 1xBet account, which has unfortunately not been received as confirmed by your system. Please see the details of the withdrawal below:

1xBet Game ID: [protected]

Amount: 6000.00৳ BDT

Date & Time: 29/11/2023 07:26 PM

Transaction ID: [protected]

Nagad Wallet Number: +[protected]

Name: KAZI SAHED PARVEZ

I initiated the withdrawal to my Nagad account with the associated number: [protected] (personal), under the name KAZI SAHED PARVEZ. Despite receiving confirmation that the withdrawal was approved, the funds have not been credited to my specified account.

For your reference, I have recorded a video of the withdrawal process, including the confirmation and the transfer details. The video can be accessed via the following link: https://drive.google.com/file/d/1QkWPWbJDiJSd8oMvKY2TGt-ARv35ePqh/view?usp=drivesdk

I am deeply concerned about the delay in receiving my funds and seek your urgent intervention to investigate and resolve this matter promptly. I kindly request your immediate attention and a reassurance that the issue will be taken seriously and that the funds will be credited to my Nagad account without further delay.

I would appreciate a swift response from your team acknowledging the receipt of this message and detailing the steps that will be taken to address this issue and ensure the prompt release of the pending funds.

I trust that you will handle this matter with the urgency and attention it deserves, and I look forward to a swift and satisfactory resolution.

Thank you for your immediate attention to this pressing issue.

Sincerely,

Kazi Sahed Parvez

[protected]@gmail.com

Claimed loss: 6000.00 ৳ BDT

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

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Update by Kazi Sahed Parvez
Jan 11, 2024 7:56 pm EST

Gaming ID: [protected]

Date of the transaction:

Time of the transaction: 29/11/2023 07:26 PM

Amount involved: 6000.00 ৳ BDT

Payment system used: NAGAD

Screenshot of the transaction:

View 0 more photos
Update by Kazi Sahed Parvez
Jan 11, 2024 8:00 pm EST

Gaming ID: [protected]

Date of the transaction: [protected]

Time of the transaction: 29/11/2023 07:26 PM

Amount involved: 6000.00 ৳ BDT

Payment system used: NAGAD

Screenshot of the transaction:

View 0 more photos
Jan 12, 2024 6:09 am EST
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Dear Kazi Sahed Parvez,

Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.

We will check the status of your situation and get back to you with information as soon as possible

All the best,

Alex | 1xBet Team
Update by Kazi Sahed Parvez
Jan 13, 2024 7:43 am EST

please take a step as soon as possible

Update by Kazi Sahed Parvez
Jan 14, 2024 9:58 pm EST

Is he someone from 1xbet ?

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Jan 15, 2024 8:15 am EST
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Dear Kazi Sahed Parvez,

This account, that have contact you, is not our official channel and we do not have a support via WhatsApp, so please do not provide them with your personal data. There is a chance that they are a fraud and want to steal your personal information and/of money

Best regards,

1xBet Support Team
Jan 15, 2024 8:18 am EST
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Dear Kazi Sahed Parvez,

For now our Support Team kindly requested for a bank statement. This information is crucial in helping us validate and confirm the details associated with your payment.

Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.

Best regards,

Alex, the 1xBet Team
Update by Kazi Sahed Parvez
Jan 17, 2024 4:03 pm EST

My Nagad wallet video Not receive 6000 ৳ BDT video link :https://drive.google.com/file/d/1t8Ww26_EaSIqYKZ1FjbBt85-4VTVfqfC/view?usp=drivesdk

Jan 19, 2024 4:44 am EST
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Dear Kazi Sahed Parvez,

Unfortunately, we can not see the video that you have sent, so instead we ask you to keep your personal information private and contact us at public.relations@1xpartner.com and send your data there

To assist in reviewing your transaction, we kindly request the following details:

1.Your gaming ID:

2.Date of the transaction:

3.Time of the transaction:

4.Amount involved:

5.Payment system used:

6. Screenshot of the transaction:

We look forward to resolving this matter for you.

Best regards,

Alex, the 1xBet Team
Update by Kazi Sahed Parvez
Jan 20, 2024 2:59 pm EST

I I have sent everything you asked me to the email you provided.

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Jan 23, 2024 6:01 am EST
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CY

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Dear Kazi Sahed Parvez,

Thank you for your prompt response and willingness to communicate regarding your concerns.

We appreciate your collaboration in addressing the matter at hand. To ensure a comprehensive and efficient resolution, we would like to continue this dialogue via email.

Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible.

Best regards,

Alex, the 1xBet Team
Update by Kazi Sahed Parvez
Jan 28, 2024 3:13 pm EST

They are asking me one by one information but till now I have no feedback and why are they keeping me waiting...?

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Jan 29, 2024 6:01 am EST
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Dear Kazi Sahed Parvez,

Thank you for your prompt response and willingness to communicate regarding your concerns.

Please, do as our Support asks you to. Send a bank statement and wait a little bit for their response. You will get a feedback as soon as possible if you do not send a lot of multiple emails.

We appreciate your collaboration in addressing the matter at hand.

Best regards,

Alex, the 1xBet Team
Update by Kazi Sahed Parvez
Jan 31, 2024 12:39 pm EST

Re: 1xBet withdrawal approved but not received. [#[protected]]

I am already it's waiting for 3 day...

please take step as soon as possible...

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Feb 07, 2024 9:47 am EST
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CY

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Dear Kazi Sahed Parvez,

Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.

Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.

We appreciate your patience and assure you that we're working diligently to address your concerns.

Best regards,

Alex, the 1xBet Team
Resolved

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