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1&1 Internet / 1and1.com Customer Care Service

99 Reviews

1&1 Internet SE

Elgendorfer Str. 57
Montabaur
England, Gloucestershire
Germany - 56410

Customer Support Phone Numbers

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+49 721 960 5727(Germany & Austria)
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+1 866 991 2631(USA & Canada)
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+44 333 336 5691(United Kingdom)
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United Kingdom
Discovery House, 154 Southgate Street, Gloucester, GL1 2EX, United Kingdom

Austria
Gumpendorfer Straße 142/PF 266, 1060 Wien

France
7, place de la Gare, BP 70109, 57201 Sarreguemines Cedex 
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1&1 Internet / 1and1.com Complaints & Reviews

1&1 Internet / 1and1.com / domains/billing

De
Deca Homes on Sep 3, 2018

This company only replies to your email when it favors them. It takes forever for them to reply when you need them. But when it's time for them to charge you, whatever the circumstances are, don't expect any help from them. Even their solutions or whatever they call it is a pain in the...

www.1and1.co.uk / customer support

Ge
Geoff Wolak on Jul 3, 2018

I have used 1and1 for 10 years, cheap website hosting but always a few bugs in the system. Recently they cancelled 4 client domains without reason, no way to get the domains back. When I contact customer support I get an Indian Laurel and Hardy show. I send my name and acccount on the top...

1&1 Internet / 1and1.com / repeated bogus invoicing and charges collected

Ua
UAVPilotMRG on Jan 1, 2018

On 10/29/17 I received an invoice for $239 for a contract and domain with 1&1. I have 2 active contracts and domains with them, and 2 inactive contracts and websites with them. I did not recognize the contract or domain or website services for the invoice received. I contacted customer...

1&1 Internet / 1and1.com / terrible experience!

Da
David on Nov 7, 2017

People, run away from this lace. Don't fall for their ads promising great prices. It's a huge lie. If you subscribe once, you will find no way to cancel it. Customer service is too lazy and slow, they won't do this for you. So while yo are trying to find a way to cancel their crap, the money...

1&1 Internet / 1and1.com / domain name hatsunique.com

Ha
hatsunique.uk on Oct 23, 2017

Hi my name is Pauline, in 2013 my brother set up a website for me he asked me what name i wanted my site to be called i told him as i am doing bespoke ladies hats that i would call my site hatsunique.com which he got for me. I used the site to display my bespoke designs; then in 2015 a...

1&1 Internet / 1and1.com / dedicated server

Co
Corys2000 on Sep 19, 2017

​ ​​ ​​ ​​ I opened a contract with 1and1 for a dedicated server (about 230USD / month), using a RAID drive to protect my data, I started a business on this server for a long time, about 100 my clients, they were kept their company data on this server, such as users data, accounting data, web...

1&1 Internet / 1and1.com / 1and1 scam

Lu
LuchKage on Apr 13, 2017

Everyone need to avoid 1and1. It really scam. 12-3-2017 I pay 1 ast hosting at 1&1. but this hosting does work correctly, many my module can not run at this . it took me lost around 2 week to debug and there was nothing wrong. finally, I tried with other hosting, It completely work correct...

1 And 1 / website, website hosting ect... ect...

So
Sorcy on Feb 27, 2017

Do not do business with this company ! This is the worst company I ever dealth with. 1 week to cancel your packages, then they send you emails for auto renewal activation. Called them about this and they tell me they cant do anything about it. Then leaves me on hold with out anyone answering...

1and1.com / www.1and1.com is the worst!

Ir
Irvvin on Jan 11, 2017

www.1and1.com is the worst service I have ever dealt with and I want to warn everyone to stay away from them! I paid for their service but I had not idea these guys had an automated renewal, there was nothing mentioned about that one their website. When they renewed my account I contacted...

1and1 / domain and account terminated - 1and1 real scam on the internet

Qa
Qaiser321 on Nov 16, 2016

Stay far away from 1&1 They recently blocked my account due to a failed transaction (tried to buy wp hosting from a card with different name, I bought many other domains with same card haven't faced any issues but this transaction got me directly blocked) , my 1&1 is around 3 months old, I...

1&1 Internet, Inc. / trying extract payment after an account was cancelled

Ge
gerrydddddd on Apr 12, 2016

Two weeks prior to the re-up on my 1&1 account I sent an email explaining that I no longer wanted the service and that the account that they had previously charged was no longer in service. I thought nothing of it till I began to get phone calls saying that I owed them money. I began to no...

1&1 / cannot cancel the contract

Re
Reviewer11399 on Feb 6, 2016

I purchased a domain and web hosting this week. The service I got cost more initially that advertised but agreed to that. Struggled to log in. Tried to get through to them on phone to get help getting online but never got through to a person. I was just stuck on hold. I eventually did get...

1and1.com / 1 & 1 mail business mailbox

Ad
adiniiz on Jan 27, 2016

Invoice date: 01/04/2016 Customer id: 462187809 Product id : 56549528 Invoice no. : 202012402232 I would like to request a refund because it was discounted value us44, 85 of my credit card and I did not used it, which made just one field of recruitment to view the service of you.In thi...

1and1.com / 1 & 1 mail business mailbox

Ad
adiniiz on Jan 27, 2016

Invoice date: 01/04/2016 Customer id: 462187809 Product id : 56549528 Invoice no. : 202012402232 I would like to request a refund because it was discounted value us44, 85 of my credit card and I did not used it, which made just one field of recruitment to view the service of you.In thi...

1and1.com / no refund on domain/website I cancelled

Sh
Sharonsr on Oct 6, 2015

I built a website with 1and1 and had one month to try it out. The company I created the website for proved false so I wanted to cancel the contract for 1and1. Here is a copy of the cancellation at paypal: billing detail you've authorized use of your paypal account for future payments to...

1&1 Internet, Inc. / domain seizure in the name of "verification"!

Yu
yumz22 on Sep 10, 2015

I bought a domain around 20 days ago from 1&1 internet. Their.Net domains were on sale and I got it for 99 cents (Ofcourse for the 1st year). It was my first purchase from them. The day before yesterday, I got a email from their "security team". Saying: "dear rayhan emon (Customer id...

1and1.com / terrible tech service

St
Studio K LLC on Jun 25, 2015

Our company has been a customer of 1and1.com since Jun 12, 2004. In November 2014 we started experiencing problems with two of our 4 email accounts. Both accounts had the same problem, both accounts had no emails in them, neither in the Inboxes, nor in any of the long list of subfolder...

1and1.com / 1and1.com worst web hosting service

Je
JEROD LEE on Sep 17, 2014

1and1.com worst web hosting service Very bad service 1and1.com - professional solutions for website, domain, hosting worst web hosting Ripp off bad customer service This is the worst web hosting service for support They keep you on hold for over 30 minutes, and always trying to scam you...

1&1 / worst company in any category

Qu
quic on Jan 24, 2014

1&1 is by far the worst company that I have ever come across in any business category and I am 43 years old and have done business with 1000's of businesses. I will put it as plain and simple as I can, you will get better service if you went to a buy here and pay here car sales with a...

1and1.com / fraudulent charges

Si
Simon Hare on Dec 18, 2013

I have a home package with 1and1 internet services. This costs & pound;6.28 +vat per month and provides web hosting/email services. On checking my credit card statement I discovered they have been charging me an extra & pound;19.99 per month +vat for their 'web site package'. This is for...