Yanwen review: Non-delivery

I ordered a painting kit from number artist who uses Yanwen. Initially they said they couldn't deliver cause they didn't have access to the gate and when I tried to message the driver back, he gave my an obnoxious reply that I won't repeat. Then the other day, they said I have an incorrect address. The worst part is, they have never responded to my e-mails. Have to rely on tacking updates for the following number. (YWNJC010000829854). I am currently unemployed and am out over $60.