CB Parcel Delivery Services Yanwen

Yanwen review: Temu purchase

Lea Frias of US

Oct 22, 2025 10:04 pm EDT

Verified customer

Featured review

Hello,

I am reporting an order I made through Temu that was assigned to Yanwen Express.
Order number: PO-211-13488672471671632
Tracking number: YWJFK010002398952

I have been reporting this issue to Temu and Yanwen Express from September 28 to October 22. The package was supposed to arrive between September 24 and October 3, but it got delayed.

I contacted Temu, but they refused to refund me. So I opened a dispute through Cash App. Temu lost the case and refunded me.

However, that is not full resolution. The carrier, Yanwen Express, still refuses to admit the package was lost. The driver did not report it as mishandled or lost during transit. Instead, the driver claimed it was undelivered because of a wrong address on October 15. That report was false. The first delivery attempt never happened.

I am asking for a full investigation to find out what the carrier did to my package.

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Yanwen Refused to Admit My Package Was Lost

I ordered through Temu and my package was assigned to Yanwen Express.
Tracking number: YWJFK010002398952
Order number: PO [protected]

The package was supposed to arrive between September 24 and October 3. It never came. I reported the issue to Temu and Yanwen from September 28 to October 22.

On October 15, Yanwen claimed the package was undelivered because of a wrong address. That was false. No delivery attempt ever happened. The driver never admitted the package was lost or mishandled. There was no proof of delivery.

Temu refused to refund me, so I opened a dispute through Cash App. I won the case and got my money back.

But Yanwen still refuses to take responsibility. They never delivered the package. They never explained what happened. They never confessed the truth.

The previous Yanwen driver had managed to deliver a few packages before. But the current driver chose to avoid reporting the mishandled package. Instead, they marked it as undelivered due to a wrong address to avoid getting in trouble. That was a cowardly move.

I will not order from any company that uses Yanwen again.
They need to be investigated and held accountable.

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Yanwen emails

info@yw56.com.cn

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Support

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Yanwen address

Lantian Rd, Huaqiang North, Futian, Shenzhen, Guangdong, China

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