India Yamaha Motor

My complaint no. is IC10963 & it has been over 40 dayz now ... tht i hve complaint'd for my r-15's fuel pump replacement 2 my local dealers as my bike hasnt even crossed its frst anniversary & yet its fuel pump is giving me problems !
M totally frustrated with the customer care agents as well as my local dealer .. as they always have conflicting excuses !

All i wanna know is WHERE CAN I COMPLAINT ABT THE CUSTOMER CARE SERVICES TO YAMAHA ! AS WELL AS GET A COMPENSATION FOR MENTAL ANGUISH & THE NEVER ENDING WAIT I AM FACING !

Totally disgusting service !

I am a proud owner of yamaha fazer. i purchased the vehicle from hilton yamaha, ulloor, Trivandrum, Kerala. i am giving the vehicle for regular servicing at the mentioned franchisee and was
satisfied with their service. My bike is having a major complaint for its chain sprocket. On 23rd of AUG 2011, i gave it for repair and service at hilton motors, ulloor and they promised me to deliver the vehicle on sat 27th of AUG 2011. i contacted the franchisee and was shocked to know that the chain sprocket spare part is not available with them.

Now, coming to the main subject of my mail. I want to ask the yamaha authorities " If you are the leading bike producers and developers in india and people like me suffer from not getting even the spare parts for your recently launched vehicle, how can u satisfy a customer or meet the expectations and capture the mind of persons like me? "

i am not the only person facing this crisis. i have come to know about the same problem from my frnds too. let me tell you that you being the leading bike company, its a letdown from your side and these type of problems will definitely affect the goodwill of your company.

Dear sir,

I have purchased the Motor cycle from the akar yahmah from jaipur dealer for yamaha bikes.
the milage mentioned in broucher is Yamaha SZX 150. Mileage is around 60 KMPL (50-60 KM/L) i am getting only 33 to 37 km/ltr . so for three service was done but no improvements. the service people are only giving false excuses. please send solution immediately.
if u are not giving me any reply for this query then i will go for legal action.

from,
name prakash sharma
address. 27' vardhman nagar-b ajmer road heerapur jaipur
date of purches 20-01-2011
model no. yahmah sz-x 150
chesis no. 54B1015816
registration no. RJ14-BD-9930
mobil no. [protected], [protected]

Reminder 2.

Dear Sir,
From past 25 days my bike is with BIKERS and i have no information when i will get my bike. Kindly let me know the status on my bike. My next reminder mail will be to CEO on YAMANA only.

Regards
Senthil.

-------- Original Message --------
Subject: Fwd: Re: Bike no: TN 22 BT 2421
Date: Thu, 24 Feb 2011 11:48:05 +0530
From: senthil
To: [protected]@yamaha-motor-india.com
CC: senthil kumar

Dear Sir,
I tried to call you tall free no: [protected] today, I tried 5 times and full ring has gone but no one is answering the phone. Now what should i do next?.

Regards

Senthil Kumar K
Asst. Manager
Chennai Branch
[protected]

-------- Original Message --------
Subject: Re: Bike no: TN 22 BT 2421
Date: Thu, 24 Feb 2011 10:17:10 +0530
From: senthil
To: Back Office

Reminder 1.

Dear Sir,

1. On 22nd i got a call form BIKERS asking what is the issue, after that no information form BIKERS.
2. On 7th Feb 2011 i have given bike for service & till now i have not received my bike. Today is 24th and I have spent Rs 9000 for fuel due to no bike.
3. From past 18 days my bike is with you and no information for regarding my bike. This clearly shows your poor service back.

Kindly take this issue seriously and do the needful. If i don't get proper response form your side i will take it legally.

Regards

Senthil Kumar K
Asst. Manager
Chennai Branch
[protected].

On Tuesday 22 February 2011 09:00 AM, Back Office wrote:
>
> Dear Sir
>
> We apologise for the inconvenience caused. We would like to request you that your request has been forwarded to concern department and you will get proper response with in 48 working hrs.
>
> If you have any further queries, please feel free to contact us.
>
> Thanks & Regards
> Back Office Operations
> Toll Free : [protected]
>
>
> senthil
>
> 02/19/11 03:10 PM
>
> To
> [protected]@yamaha-motor-india.com
> cc
>
> Subject
> Bike no: TN 22 BT 2421
>
>
>
>
>
>
>
> Dear Sir,
>
> 1. My bike piston and boar has some problem & as per Bikerz due to low engine oil it has happen. I have done 2 service with BIKERZ and how come engine oil is dry? Kindly take up this issue seriously with BIKERZ. ( BIKERS, 271, GST Road, CHROMPET, CH-600044.) My service bill no: 4729.
>
> 2. They are asking me to pay for parts. I have 2 years of warranty & my bike is only 10 months. i will not pay any money.
>
> 3. They don't have parts of piston and boar. I am using my car for office use because of no bike and daily i am spending Rs 500 for fuel. More than 10 day my bike is with BIKERZ & i have spent Rs 5000 for fuel.
>
> 4. I was using Bajaj bikes ( 150, 180, 200 cc, ) form past 10 years. After a long thought i decided to go for Yahama bike & now i am feeling why? Your service is not up to the mark. TVS & Bajaj calls and inform about service and they fix the service date & time but after buying Yahama, i have not received any call form your service center regarding service appointment. Very bad.If this is how your service is going to follow please give my money back i will stay with Bajaj bikes.
>
> Kindly take up the issue with higher authority managers and resolve my issues.
>
> Regards
>
> Senthil Kumar K
> Asst. Manager
> Chennai Branch
> [protected].
>

I have buy a yamaha fazer from your dombivali (thane) deler aims
Yamaha on 09 december 2010 but from that date I am suffering from
Battery problem in yamaha fazer u have given minda company battery due
To this I had done a complaint that my battery is not working but he
Gives no responce & neglecting me many times so I have registered a
Complaint in minda main office in delhi also my complaint no. Is
Cm201102070026 there also same matter no response then plz tell me
Where I should go because while purchasing bike I have trust on yamaha
But now I think I had done a mistake because I have not getting proper
Service from yamaha & plz dont give minda battery in yamaha bike.
Plzzzzz give me reply as soon as possible

Nikhil
Mb no - [protected]

Below is the chain mail Fwd across myself the backend office and authorised yamaha dealar named Bangalore wheels

Non Availability of spares/Pathetic after service from yamaha authorised dealer's.Friday, 24 September, 2010 3:39 AMFrom: "sachin sachin" View contact detailsTo: "Back Office" Cc: [protected]@yamaha-motor-india.com, "Chanderpal/IT/SJP/YMI" , "Amit_Kumar/IT/SJP/YMI"

Hi All

As promised by the the below given mail i was suppose to get a response with in 48 Hrs now where is the response neither i got a mail nor a message neither a call. i Don't understand what the hell is happening in the background and the Bangalore wheels tech informed me finally that the Bore piston and rings needs to be replaced and for this diagnosis he took close to 23 days to come to that conclusion. And i don't understand which freaking ### trained these technician's to and who certified them be a trained Yamaha mechanic and i don't think they even know to service a Yamaha Crux forget about R15 it's too far. and imagine the engine is screwed up with in just 22000 Kms and god help me in the future with the bike and the expenses.

You freaking ###'s if you are in capable of servicing the bike with in committed bike let me know where is the right garage and who is the right mechanic who can get my bike fixed.

If i don't get a proper response this time am going to file a case in the consumer court regarding non availability of spares, pathetic after sales service, Replacing spares from the vehicle without informing the customer, and not adhering to delivery with in the committed time.

Regards
Sachin

sachin

--- On Tue, 21/9/10, Back Office wrote:

From: Back Office
Subject: Fw: Non Availability of spares/Pathetic after service from yamaha authorised dealer's.
To: [protected]@yahoo.co.in
Cc: [protected]@yamaha-motor-india.com, "Chanderpal/IT/SJP/YMI" , "Amit_Kumar/IT/SJP/YMI"
Date: Tuesday, 21 September, 2010, 10:31 AM

Dear Sachin San

We apologise for the inconvenience caused. We would like to inform you that complaint has been forwarded to concern department and you will get a proper response with in 48.00 Hrs.

If you have any further queries, please feel free to contact us.

Thanks & Regards
Back Office Operations
Toll Free : [protected]

----- Forwarded by AO Delhi/AO/YMI on 09/21/2010 10:12 AM -----
sachin sachin
09/20/2010 05:25 AM To [protected]@yamaha-motor-india.com
cc
Subject Fw: Non Availability of spares/Pathetic after service from yamaha authorised dealer's.

Is there some one on this e-mail address who can help get my vehice fixed.
sachin

--- On Mon, 20/9/10, sachin sachin wrote:

From: sachin sachin
Subject: Non Availability of spares/Pathetic after service from yamaha authorised dealer's.
To: [protected]@yamaha-motor-india.com, [protected]@bangalorewheels.co.in, [protected]@bangalorewheels.co.in, [protected]@yamaha-motor-india.com
Date: Monday, 20 September, 2010, 3:42 AM

HI All

This is with reference to the job card Number 10085 finally got the delivery of the motorcycle on 14-Sep to have more additional problems in the vehicle in spite of giving 15 Day's of time for the vehicle to get serviced and spending 5408/- precisely, the bike has still got the same problem where in the noise from the head is more annoying then before. Mr.Andrewson had personally inspected the bike informed me to ride it for a week or at least for another 500-600Kms and get the bike again the Valves checked once again.

The reason me sending the mail again is to keep you informed my vehicle seam's to be out of warranty and again after spending so much time and money the issue still persists and in fact worst than before. And am really not comfortable riding the bike with so much of noise from the engine. What if in the coming day's if the vehicle breaks down in the remote places who is going to be held responsible for all the expenses and the inconvenience of getting the vehicle back to the service station. Since the same incident happen on the same day when i got the bike on 14-Sep i had a break down and literally had to tow the bike for close to 10Km's to reach home and back to garage the following day.

I understand the vehicle is out of warranty, Am not asking for any charity from you people since I've spent so much of time, energy and money on this vehicle, noise is worst than before what i had when i gave the vehicle for servicing on 01-Sep.

The mileage and the overall performance of the bike is worst and in fact pathetic compared to the performance of the bike before the service which is not acceptable.

And i believe i have all the Rights to question why should i go through all this inconvenience when it's being serviced from the trained Yamaha technician's?

2.why is the noise from the engine worst than before?

3.when do you want me to get the vehicle back to get this fixed since I've covered 200Km's(10-20Km's Towing) from the time i got the bike delivered after service?

3.how many more day's do you need to get the bike fixed so that i can think for an alternative for the daily commute?

4.are you Confident that this time you are going to get this fixed with out the same problem in the near future?

5.How much it's going to cost more?

I expect a reply on this ASAP so that i can act accordingly so that this problem is fixed as quick as possible.

Job Card number:1008500
Invoice number:40560
Ka01El4292
Invoice number :WS2831(Perfect motor's)
Manual Bill :22932 / 3624 (Bangalore wheels)
Name:sachin

Finally i wanted to know if you all trained technician's for Yamaha cannot fix it do i have an alternate option to get his fixed else where please do let me know.

Regards
sacheendranath

sachin

--- On Sat, 11/9/10, Prabhu T M wrote:

From: Prabhu T M
Subject: Re: Non Availability of spares.
To: [protected]@yahoo.co.in
Cc: [protected]@bangalorewheels.co.in, [protected]@yamaha-motor-india.com, [protected]@bangalorewheels.co.in, [protected]@yamaha-motor-india.com, [protected]@rediffmail.com
Date: Saturday, 11 September, 2010, 1:30 PM

Dear Mr. Sachindranath.
We regret the inconvenience caused. due to some production issues with India Yamaha Motor pvt. ltd., we are not getting our supplies on time. now we have arranged to get those parts and fix your motorcycle. we request you to contact Mr. Mahesh (ph:[protected]) to collect your motorcycle on monday.

regards,

Prabhu T M

Bangalore Wheels

On Sat, 11 Sep 2010 06:09:02 +0530 wrote
>

Hi All

This mail is to bring to your notice that my Vehicle Yamaha R15 is in Bangalore wheels garage from 01-sep-10 and till date it's still in the garage.

it happend like went to the garage on 01-sep because of strange noise from the head from past 3-4 day's our good known trained technician informed that we are not sure about the issue until unless we open it and should have a through check.

later on after 2 day's after calling the service supervisor repeatedly informed me that the rack arm and the oil seal in side the head needs to be replaced and asked for 7-8 day's of time to get the spares from the manafacturer.and the approx bill for should be around 4000/- i readily agreed and informed them to carry on with the service.

And after almost no response from showroom tried reaching them they informed me that the spares has already arrived and the rack arm pin is missing and again i need to wait for an other 1 week.

i believe this the spares for yamaha R15 which is still in production and the spares are not available and for the bike to get fixed i need to wait for close to 15 Day's even though i readily agreed to pay for the service.

Do you think this is justified if yes give me a valid reason why should i wait for 15 day's for damn bike to get fixed.

FYI

this is not the first mail am forwarding across, this the 3rd or the 4th mail regarding NON-AVAILABILITY OF SPARES.

earlier tyres were not available the alloys were not available my life has become miserable from past 2 year's since i got this bike

And Mr.Prabu i believe i've sent a mail earlier as well what exactly have you done for the betterment of your after sales service.

And for your kind info if the authorised yamaha dealer's cannot service the available bike
in bangalore they can look out for a better bussiness so that in turn i can sell my bike look for a better vehice for my daily commute.

and Prabhu again would like to have some response from your end as well regarding this since the bike lying in your garage from past 11 day's.

Job card number :10085
Reg number:KA04EL4292
Recieving Date :01-Sep-2010
delivery Date:02-sep-10
D.Sacheendranath

it is 11-Sep i still do not have my vehicle. and how do you think you can justify this.

Regards
D.Sacheendranath

Hi, i m Rushabh Savla, From Mumbai.
I own a YAMAHA FAZER, MH 01 AK 6746.
The bike is rili very good, and gives me a solid perfomance, buh the only problem i m facing is about the vibration in my engine..
The problem of vibration is a manafacturing defect as told 2 me by yamaha service center mechanic... The Problem is from the tym of my 1st servicing... The Servie center in Lower Parel ve been giving me stupid excuse from the past 6 months n i m rili vy disappointed with them... The engine covers a warranty ofr 2 yrs buh this ppl say that i ve 2 pay for each n every part of my bike... The clutch housing of my bike is loose n keeps on rotating... The service center pl say its ok buh its not ok as the other mechanics of other Yamaha service center say that there is a problem & it needs 2 fixed soon or it may create trouble in the long run... Its rili absurd when my hardly earned moiney is getn wasted behind these ppl who are not even ready 2 check the whole thing 1c..
I request the other yamaha users not 2 give ur bike t the LOWER PAREL Service Station, the mechanics there r not rili worth... Instead go 2 sum other service center in mumbai..
I want the Company 2 get bak 2 me as soon as possible...
My contact Num is +91 [protected].

Rushabh Savla...

YAMAHA Motor - Bike service complaint against Perfect Riders, Bangalore 26/11/2009

Vehicle No- KA 01 EN 1231.
Owner Name- debashis Mondal.
Ph- [protected] / [protected].

Service Center Details:-
Name - Perfect Riders.
Service Chalan No- 3684.
Invoice No -WS 2630.
1st Servising.

To The Authority,

This is a complaint against "Yamaha Authorized Service Center"
The purchase date of my Bike "Yamaha Fazer" was 24/10/2009.
I completed 1month time with 1000kms run & gave the bike to the service center for 1st servicing on 26/11/2009. In the evening, after submitting the bill amount, I found my bike was standing in side carelessly without any improvement not even cleaning was done. That was my first experience with "Yamaha" family. as a proof i got evidences on undone work written back side by the service people with signature and date. I need a strong answer from the "Yamaha India" company for that unsatisfactory work and I demand compensation for wasting my precious time & money. If i do not get proper response from the concern, I will be bound to knock The respectable Indian Constitution. The brief details of my bike & service issues are given below.

Vehicle No- KA 01 EN 1231.
Owner Name- debashis Mondal.
Ph- [protected] / [protected].

Service Center Details:-
Name - Perfect Riders.
Service Chalan No- 3684.
Invoice No -WS 2630.
1st Servising.

Dealer's Address:-

#26, 1st 'A' J.C Road Cross. Bangalore-560002.
Ph- [protected].

Sir, am a fz 16 owner last 9 months, my vehicle date of purchase-24/12/2008.my complaint is my bikes chain sounds like a jerking, it also the chain will running half portion tightly and half loosely, the problem will came after 5000 km.becoz of that problem i see my bike two service centers in EVERGREEN YAMAHA{NH 47, KUMARAPURAM P.O, HARIPAD, ALLEPPY}, then the EVERGREEN YAMAHA(WEST OF THIRUVAMPADI JN, ALLEPPEY 02), the two service centers the wash the chain and lubed with Yamaha lube spray, after this procedure, the bike was okay up to 100 km, after the 100 km the sound is back. with the same jerking and looseness and half portion tight, my bike is now over12500 km, and i done 5th FREE SERVICE IN EVERGREEN YAMAHA(WEST OF THIRUVAMPADI JN, ALLEPPEY 02) .this the main problem with the fz16, in this problem i bad riding comfort and bad performance from my bike, what i do, i done the services correctly, and the chain lube and wash every 1500 km, .pls give a good result from your part.

My bike details, brought from GEETHAM MOTORS, THATTARAMPALAM, MAVELIKKARA, .date of purchase 24/12/2008.frame no:ME121C01Y82012861;Engine no:21C1010742. Reg;no;KL-29 A-7015.Name & Regd owner : SHIVANKUTTY NAIR

I bought a 2005 Venture with 3800 miles on the bike. This is the 16th bike I have owned and have problems with the bike that I have never seen before in any of the previously owned bikes.
I took the bike in for a 4000 mile check and advised the Dealer that did the work that the bike has a very noticeable high pitched "squeal" in the transmission and/or clutch at normal speed- 55-65 mph are the speeds that are most noticeable. The front forks, if not held tightly, will oscillate out of control at speeds in the 28-35 mph range. NEITHER of these problems have EVER been on any of the bikes that I have owned. I was told by the Dealer that the noise is "just the noise that the Venture makes" and that the oscillation is normal due to NOT having any damper on the front forks? What the heck is up with that? Surely Yamaha Engineering can build a better bike than that! To be told that is just the characteristics of the supposed "luxury" is just NOT acceptable! The bike still has FACTORY warranty on it. I would TRULY appreciate ANY information from anyone that can provide the name/contact information on a Regional Yamaha Manager that can address the issues DIRECTLY! Should have kept the Wing!

i just got back from iraq and bought a yzf r1 after 900 miles the clutch went out ive loged over 150, 000 miles on bikes and not one clutch replacement. the clutch whent out 3 more times the bike now has 4500 miles on it. the dealership made me pay for the last three. i took it to a diff. shop and they said it was not getting anough oil to the clutch i droped ti off aug. 27 2008 and it is now oct. 16th 2008 and they still cant fix it. yamaha tells me i have to wait what a way to treat thier soliers