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Management at woolworths westgate mall, johannesburg
I went to Woolworths last Saturday to purchase clothes for my son and to also buy myself a cell phone, everything went well with the clothing department, I got the clothes I wanted and even with payment I had no problem, but my problem was when I had to buy the phone, I went to the stall where phones are displayed in a glass at around 15:20.. The sales assistant wasn't there and no manager on sight as well, I asked one of the ladies who works there to assist and she also vanished, after a good 45 minutes or so, the sales lady comes.. stressed as well with her manager, and the managers name is Khosi (Pam) and she apparently has the other set of keys to open the display if one wants to buy a phone, but she is never there when customers come, 3 customers before me left because of that, that very same day and 1 left as I stood there waiting for assistance.. the sales lady tried calling Khosi even went looking for her without any luck for about an hour or so! I don't think I have ever been so angry! until an old man, also a manager at the foods department Mr Japie came and once he found out what the problem was, he went in search for the other set of keys, in about 15 minutes he was back and they could open the display. Now what annoyed me the most is that as I was about to finish paying it was almost 17:00 and the "manager" comes... And she couldn't care any less about the inconvenience she had coursed us, pretended we weren't even there, even when she was asked where she was she just said she told everyone she was 'going out'.. when asked about the key, why she didn't leave it with other managers, since she has now inconvenienced us and has also lost the company about 4 customers, she said "bazoba strong" meaning we shall be strong, indicating that she really doesn't care! can this issue be dealt with please? you can't have a department manager who clearly doesn't care about her customers, I don't see how this works and I am certain I am not the only one complaining about this!.. I am really annoyed even as I am typing this, this is not how customer service should work.. at all! I would appreciate a response on this. thank you.
Online shopping
I have selected items yo be purchased online while they had their sale in August but when you select the item it displays the full price and not the advertised price. sent the query to customer service which in turn send it online support. I received response saying not all products advertiaed is on sale but yet when I selected the item, it reflected the sale price. Until today the query has not bee resolved.
To date no solution to my complaint
Online order [protected]
I have submitted a order on 2/10/2017 for dry groceries and requested on the "special instruction" option that the order must be placed in a box as it will be courier via me to cape town
The courier arrived with the order in a crate - wanted to pack it on my desk - no box not even a packet_totally y disgusting how you treat you customers!
I sent it back - please boxyour order as per the instruction
Mrs petersen
[protected]
Credit card account
I've got a serious problem with Woolworth creditcard because the account was paid up because I had received the paid up letter frm their recovery department in nov 2015 but in 2017 the y phoned me and told me that I am still owing them. This seems as if the is someone who is not doing his/her work in that department or the money was lost I did send the paid up letter 20 times but they are busy harassing me please let Woolworth correct their books.
Non-issuing of my store card on two occasions
I applied for my woolworths store card online early in December 2016 and I immediately got a reply that my store card application is still being processed and I was surprised. Then I realised that I once applied for the Woolworths store card early in 2016 if my memory serves me right at the Woolworths Store at Wonderpark branch but did not go through with it as I forgot about submitting the required documentation (i.e. my salary advice and my bank statements). So I followed it up at the Woolworths Store on the 16 December 2016. They checked me on their system with my I. D Book and they even printed for me a temporary store card so that I can shop on that day and the consultant at the call centre promised me that my Woolworths Store Card will be delivered in two weeks but it was not issued and delivered as promised. I again went back to the Woolworths Store at Wonderpark branch and we contacted the Call centre again and I spoke to the Consultant and she promised me that they will issue me another store card, and deliver it in the branch, as it was delivered but to date I never received any letter with a store card from Woolworths, except only my Woolworths estatements. And I went and checked it again early in January 2017 and I still have not found it and I could not wait again for the shop assistants to call the Call Centre again for me. And I don't even know my account number as on my estatement is not complete. And this is hampering me to pay my account with ease, especially online payment, because Wonderpark is too far from where I stay.
Settlement letter
Good day,
please assist I have settled my account with Woolworth 2 months ago, as I have been forwarded to the lawyers, in October I have mad that payment they promised to send me a settlement letter and I have not received anything as in yet.
please contact me on
Email: mathole. [protected]@gmail.com
Cell:[protected]
as Im busy clearing my name with you. please talk to your partners to give me the letter.
Regards
Nyanisa
store card application
I have applied for a store card many times but I have been declined every time, with reason given what so ever. I have made multiple attempts to contact them to find out exactly why but till today no answer has been given to my emails or phone calls...
Return policy
I brought a dress at Woolwoths in Claremont Cape Town for R725 for a weeding that I was attending in their Eastern Cape, when I came back days after wanted to take the dress to the cleaners so that they can was the dress so that I can put it away, bt saw that the dress was peeling and I had only wore the dress max 3 hrs as the traditional weddig was on that...
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Woolworths South Africa phone numbers+27 214 079 111+27 214 079 111Click up if you have successfully reached Woolworths South Africa by calling +27 214 079 111 phone number 10 10 users reported that they have successfully reached Woolworths South Africa by calling +27 214 079 111 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 214 079 111 phone number 7 7 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 214 079 111 phone number18%Confidence scoreHead Office Switchboard+27 860 022 002+27 860 022 002Click up if you have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number 12 12 users reported that they have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number 10 10 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number9%Confidence scoreGeneral Enquiries+27 861 502 020+27 861 502 020Click up if you have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number 1 1 users reported that they have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number 0 0 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number100%Confidence scoreFinancial Services
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Woolworths South Africa emailscustserv@woolworths.co.za100%Confidence score: 100%Supportshop@woolworths.co.za96%Confidence score: 96%sales
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Woolworths South Africa address93 Longmarket Street, Cape Town, 8001, South Africa
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