Your hotel will not refund me for services not rendered
On the 28th of February, I was traveling from Texas to Louisiana and decided to stay in Shreveport because I was too tired to continue my trip. At around 9:30pm, I made a reservation through Expedia for your hotel in Shreveport. I arrived at your hotel around 9:45pm to check in only to be told by the front desk lady, Diamond, that she had no rooms and that...
Read full complaintCharging 260.0 for no reason On a card that was not even authorized to be charged on.
I stayed at the Woodsprings suites South in Fairdale Kentucky. Everytime we cooked our fire alarm would go off as many others did as well. The last time it took so long for them to turn it off and it was late unknowingly we dismantled the alarm. Because we did that the manager Melanie informed us they could not renew but we could stay for the rest of the...
Harassment about TV volume at NIGHTTIME ONLY
It's extremely loud during the daytime. This hotel is next to Interstate 475. Cars roar in with boom boxes, people come in late during the night or early AM making lots of noise way louder than a TV set. The TV is included in the room price. But in the policy from loud parties, they included everything that contributed to the noise boom box, TV, large group...
Read full complaintclean, comfortable, affordable, nice staff
I have stayed at the WoodSpring Suites located at 1934 McCoy Road for the past six months. I recently relocated to Orlando to start a job and staying here provides me an opportunity to learn the area before purchasing a home. I am very satisfied with my stay and have no complaints. The property is clean and well maintained and appears to be either new or...
Read full complaintUnauthorized Charges / Not Repair Peephole - Unfit for Staying
I stayed for a few weeks. Housekeeping came in my room on a non-scheduled date. Maintenance/FrontDesk/Manager entered my room for Phone Repair without my notification and again for Window blinds checking. For all repairs and maintenance this hotel had done they failed to fix the door's viewer on the door peephole leaving a big hole for anyone can see thru...
employee
Hello I am making a complaint on the behalf of the girl named Jessica she works at the akron location. She was very rude she had a very poor additude then decided to take her bad day out on customers. She was being rude and very disrespectful she litterly cursed at me instead of getting me a manager when I ask politely then she was caught talking bad about...
Read full complaintmy reservation... being canceled by hotel
I stayed at yr hotel for 5 weeks since dec 10th With no issues On jan 6th I paid 331.59. On jan 8th I was told that my girlfriend and I had to leave with no refund... I was told that someone said there was a argument... And we were kicked out... I am now homeless Your policy states that if police are called then we get kicked out... I dont think we are...
Replied
smoking fee
I am accused of smoking in the room on 9-11-19 (on my credit card statement), however, I checked out on 9-13-19. I was inside my room on 9-11-19 and no one came in or inspected my room on that day. I worked from my room the entire day, and I DO NOT SMOKE. The photos Woodspring gave as evidence to my credit card company dispute department showed ashes in my...
Read full complaint
Replied
manager (mark), customer services, hospitality services
Woodspring suites in clearwater fl is the worst hotel ever... First night we arrived we had a cockroach in the room. We mentioned to the lady at the front desk and said she could not do anything for us. She didn't understand why there were bugs in the room. She did not offer any suggestions on what can be done. We did not have anywhere else to go that late...
Read full complaint
Replied
accused of smoking and kicked out!
My husband, myself, and our 4 year old daughter had stayed 2 weeks, and were planning on staying a couple of months, when I came home from work to my upset husband who said that the front desk lady came to ask what time we were paying (I had already worked out to come after work, so not sure why that was necessary anyway). She then barged into the room...
Read full complaint and 1 commentfront desk staff
On december 31, 2019 I was paying for my room that the reservation expired on. I had already been in the room since december 5, 2019. The employee was extremley rude because the room was not paid for the previous night. I was told that I needed a whole new reservation, ok no big deal please put me in the same room. No they can not do that because the room I...
Read full complaintovercharging, discrimination, mistreatment, harassment, negligence and personal attacks by gm and night audit/housekeeper
On 4 november 2019 at approximately 17:20 hrs and 17:28 hrs, I was at the lobby on the first floor getting dishwasher tablets, kleenex, and toilet tissue from the new front desk employee when the general manager, phil concepcion, came from the back part of the office to ask if my wife is upstairs. He asked because he received a call from choice hotels about...
Read full complaintfront desk staff (marc)
Extremely bad experience!! Please read!! I booked a stay here while visiting my terminally ill mother in law, whom sadly passed. On Christmas Day I came to get a clean set of towels, but unfortunately with making arrangements and setting up a funeral I missed the front desk staff. They were gone for the day. I did hear the commercial washers and dryer...
Read full complaintracist manager
Cheyanne Williams, at the west broad location made up lies on me stating that I cursed out a employee which never took place. She also stated I harassed another tenant when I only called the room above me once due to loud noise that I continually went up to the front desk to complain about. I never had issues with her or the other black guy that worked...
Read full complaintgm
I don't if you received my first message it was long me my daughter pay week til week we paid November 22 til 29 I went to the store on the 27 day before Thanksgiving I spent 5.35 so that left me with 181 my daughter paid 170 so I was about to paid my half I had 181 on my card woodspring took 90.35 off my card on Thanksgiving so when we I couldn't pay my...
Read full complaintrude worker and no hot water at all in the shower
My family and I have been staying at Woodsprings suites in Riverdale for about 3 months now. We keep getting random phone calls threatening my family but the office can't say where it's coming from because they aren't coming through front desk so it's coming from another room. Maintenance guy came to the door drunk one night accusing us of giving someone...
Read full complaintcrime within hotel
The Wood Spring Suites Hotel has became a Halfway House for fugitives and criminals and a drug infected Hotel, not a place for family and kids. There is a continue danger particular at night. Orlando Police Department need to do a random background check at this Extend Stay and they will find a lot of criminals . I lived there for over a yea. I left because it became too danger to continue my stay.
Read full complaintbill/reservation
We booked this room through Expedia for a lacrosse event for my daughter. When we arrived upon checking in there were two people strung out on drugs passed out in the parking lot, a prostitute in the entryway and when we got to the room there was blood and what looked like a knife had Benny stabbed multiple times in the headboard. The floor was so sticky it...
Service
I called to front desk md asked for clean sheets and towels because I spilled soda in my bed and explained that to desk clerk. She refused saying that nothing could be given after 10 PM. Due to her reasons I am being forced to sleep in a wet bed for the night. This is not an example of great guest service. She also informed me that I could not get any tissue.
Read full complaintstaff/accommodations
My daughter and her family recently had to move out of her apartment with her two minor children due to an unsafe environment which basically rendered them homeless. I thought I had found them a fairly decent hotel where they could stay until we can find them a new apartment. Unfortunately, this is not the case. I am shocked and appalled that you have to go through so much to get towels, clean sheets or even a garbage bag, let alone there are no toiletries in the room. This is absolutely the worse hotel ever. My husband and I travel frequently and I would never stay in one of your hotels or recommend same to a friend. Your advertisement on the website is misleading and quite frankly a lie. Almost all of the staff are rude and/or unfriendly. You have one staff member, a young man whose name begins with a "J" who is the only one who tries to resolve a problem and work with you. You need more employees like him.
Recent comments about WoodSprings Suites company
Service at motel
MGM Resorts International
152 reviews
Jetabroad
108 reviews
Booking Group
20 reviews
Accor Plus
35 reviews
Viator
221 reviews
We have received your comment. Thank you!