WoodSprings Suites reviews and complaints 1
View all 413 complaintsWoodSprings Suites - Charging 260.0 for no reason On a card that was not even authorized to be charged on.
I stayed at the Woodsprings suites South in Fairdale Kentucky. Everytime we cooked our fire alarm would go off as many others did as well. The last time it took so long for them to turn it off and it was late unknowingly we dismantled the alarm. Because we did that the manager Melanie informed us they could not renew but we could stay for the rest of the Time we paid. The next day we went down to get a key again And a manager who was a male told us that we had one hour to leave because he said we took it down again and we didn't anyways after trying to explain to him but he wouldn't even let me talk we left and left the room just like we found it. we have pictures date and time because I had a feeling that he would try and do something like this considering there was also money missing from my room after he had been up there . worst thing is they charged my mothers card who never even stayed there $260 they had no reason or no right to do that we want our money cut back on that card. Please call me at [protected].
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