WoodSprings Suites review: front desk staff

On december 31, 2019 I was paying for my room that the reservation expired on. I had already been in the room since december 5, 2019. The employee was extremley rude because the room was not paid for the previous night. I was told that I needed a whole new reservation, ok no big deal please put me in the same room. No they can not do that because the room I was in is dirty. Oookkk, thats fine i'll stay in a dirty room. She was so very rude and asked me if I was going to stand there and argue with her. I explained no I just didnt understand what the big deal was.in turn she told me that it's not hard to figure out its common sense. I had to walk away but first told her I needed my things out of the room asap I needed to get ready for work. So I went up to wait for her to let me in. Its' 745 I have to be at work by 8. This was communicated to the ee. 755 I went back down to see if she was going to let me in. She is sitting down on her phone and when I asked if she was going to let me in, she said... Are you calmed down now? I explained im late for work and I dont have the time to do this. She continued to let me in. Going to my new room it is a smoking room and I can not do that. I'll be tho if I am going back down to deal with lashonda at the front desk of woodspring suites northwest in oklahoma city