The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Woodforest Bankstolen money

N
This review was posted by
a verified customer
Verified customer

after the bank manager and an accomplice stole money from several accounts including ours, the bank refuses to return our phone calls or refund our money.there was an investigation (according to the bank) and the employee was arrested.our account was hit for over three thousand dollars and the bank wont give us our money back.what can we do?we have called the main office and visited the branch...no dice...now, our finances are in ruin and this money which would help pay our bills and feed our children, has been stolen by a dishonest employee first and then by the company she worked for.i need some help people...if anyone that reads this can offer advice please do.
nancy cole

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

Responses

  • Woodforest Customer Service Aug 05, 2010
    This comment was posted by
    a verified customer
    Verified customer

    At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. We would appreciate the opportunity to speak with you regarding your experience. Please contact our Customer Care department at [protected] and ask to speak directly with the Regional Vice President over the branch. We look forward to speaking with you soon.

    0 Votes
  • Na
    nancy29853 Aug 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    you see this number that woodforest posted here?i have called it every day for a week and the manager is either out of the office or unavailable...this is total bull and i am sick of this business and the way they treat their customers...you stole money from me and i want it back...its that simple...i call and call and you people dont respond or even care that youve stolen from me!i discourage anyone from doing business with this bank...they are dishonest and untrustworthy...they made a mistake and i have to pay for it with my hard earned money...if and when i can find a lawyer i am coming after you...thats a promise!

    0 Votes
  • Woodforest Customer Service Sep 27, 2010
    This comment was posted by
    a verified customer
    Verified customer

    At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. Please contact our Customer Care department at [protected] or e-mail us at [protected]@woodforest.com. Our Customer Care Representatives are available Monday through Saturday 7:00 am to 8:00 pm CST. If you are an Online Banking customer, you may also send us a Secured Message by logging into your account, selecting the Messaging tab and clicking on “Send us a new message”. We hope we have an opportunity to speak with you soon.

    0 Votes

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