SUBMIT A COMPLAINT

United Overseas Bank / UOB Bank Customer Care Service

4
Complaints52
Pending0
Resolved2

United Overseas Bank Ltd Co.

80 Raffles Place, UOB Plaza
Singapore
Singapore - 048624

Customer Support Phone Numbers

1800 222 2121(Singapore) 2 18
+65 62 222 121(Singapore) 7 5
+1 212 382 0088(United States) 2 0
+1 604 662 7055(Vancouver) 1 0
+1 416 644 1208(Toronto) 2 0
+1 587 702 5800(Calgary) 1 0
+61 292 211 924(Sydney) 1 0
+61 396 424 808(Melbourne) 1 0
+61 732 291 188(Brisbane) 1 0
+44 207 448 5800(United Kingdom) 1 0
+86 216 061 8888(China) 1 0
+673 222 5477(Brunei) 1 0
+852 25 211 521(Hong Kong) 1 0
+91 224 247 2828(India) 1 0
+62 212 993 7317(Indonesia) 2 0
+81 335 967 200(Japan) 2 0
+60 87 424 388(Malaysia) 1 0
+95 125 5708(Myanmar) 1 0
+63 25 486 400(Philippines) 1 0
+82 27 393 916(South Korea) 1 0
+886 227 223 838(Taiwan) 1 0
+66 23 433 000(Thailand) 2 0
+84 283 825 1424(Vietnam) 1 0
Mailing Address
Robinson Road, P.O Box 1688, Singapore 903338

United States of America
UOB Building, 592 Fifth Avenue, 10th Floor, 48th Street, New York, NY 10036

Canada

Vancouver
Suite 2400, 650 West Georgia Street, Vancouver, British Columbia, Canada V6B 4N9
Fax: +1 604 662 3356

Toronto
Suite 2500, 120 Adelaide Street West, Toronto, Ontario, Canada M5H 1T1
Fax: +1 416 367 1954

Calgary
Suite 1600, 144-4 Avenue SW, Calgary, Alberta, Canada T2P 3N4
Fax: +1 403 716 3637
 
Australia

Sydney
United Overseas Bank Building, Level 9, 32 Martin Place, Sydney, NSW 2000
Fax: +61 292 211 541

Melbourne 
Level 7, 350 Collins Street, Melbourne, VIC 3000
Fax: +61 396 424 877

Brisbane
Level 34, Riparian Plaza, 71 Eagle Street, Brisbane, QLD 4000

United Kingdom
50 Cannon Street, London EC4N 6JJ
 
China
Unit 105, 2F, 3F, 111 Dongyuan Road, Pudong New Area, Shanghai 200120

Brunei
Units 10 and 11, Bangunan D’Amin Jaya, Lot 54989, Kampong Kiarong, Bandar Seri Begawan BE1318
Fax: +673 224 0792

Hong Kong
23rd Floor, 3 Garden Road, Central, Hong Kong
 
India
Units 31, 32 and 37, 3rd Floor, ‘C’ Wing Bandra – Kurla Complex,  3 North Avenue, Maker Maxity, Bandra (East), Mumbai 400 051

Indonesia
38th Floor, UOB Plaza, Jalan M.H. Thamrin № 10, Jakarta Pusat 10230
62)(21) 2993 7318

Japan
13F Sanno Park Tower, 2-11-1 Nagatacho, Chiyoda-ku, Tokyo 100-6113, Japan
 
Malaysia
Level 6A, Main Office Tower, Financial Park Labuan Complex, Jalan Merdeka, 87000 Labuan F.T., Malaysia
 
Myanmar
Unit № 01-L-1, Park Royal Hotel, Yaw Min Gyi Street, Dagon Township, Yangon, Myanmar
Fax: +95 125 3318
 
Philippines
17th Floor, Pacific Star Building, Sen. Gil Puyat Avenue corner, Makati Avenue, 1200 Makati City
 
South Korea
3(A)F, Seoul Finance Center, 136, Sejong-daero, Jung-gu, Seoul 100-768

Taiwan
30F, Cathay Landmark, № .68, Sec. 5, Zhongxiao East Road, Xinyi District, Taipei City 110, Taiwan
Fax: +886 227 222 322
 
Thailand
191 South Sathon Road, Sathon, Bangkok 10120
Fax: +66 22 872 973

Vietnam
1st Floor, Central Plaza Office Building, 17 Le Duan Boulevard, District 1, Ho Chi Minh City
Plus

United Overseas Bank / UOB Bank Complaints & Reviews

United Overseas Bank / UOB Bank / complaint service

Ja
Oct 07, 2019

Dear Sirs/Madam, On 29th June 2019 11:45 am I had an appointment at UOB BEDOK BRANCH to change my existing saving account to UOB ONEaccount as informed by your banker (Ms. Dewi, mob:8106 0188) that it is required to upgrade my account (account number [protected]) due to the existing account wa...

United Overseas Bank / UOB Bank / customer service manager ms yau lee kon

La
Oct 04, 2019

I have been a Long time customer of your good bank. Call in to the customer service hotline on 4th Oct 2019 between 11.30pm - 11.50pm for assistance with regards to several queries on my credit card statement. The officer who I spoke to is Ms Yau Lee Kon. She is not helpful and not clear...

United Overseas Bank / UOB Bank / complain about 1. a uob promoter who did not give complete and accurate information 2. irresponsible uob customer service

Ma
Oct 01, 2019

Dear Sir/ Madam, I would like to complain about 1. a UOB promoter who did not give complete and accurate information as well as 2. UOB customer service that I received. I have applied a credit card (UOB Singtel card) at the roadshow which was held in May 2019 at Suntec-City Convention...

United Overseas Bank / UOB Bank / cashplus

Mu
Sep 21, 2019

When having a conversation with Ms Yee, at some point I was not clear what she had said and requested her again to repeat for the second time. She sounded aggitated while explaining to me and thus raised her voice on me, which i felt that she is not being professional and the way she said...

United Overseas Bank / UOB Bank / uob "mighty" app

Fo
Aug 31, 2019

The UOB Mighty App was working with my Samsung Note 3 previously but there is a sudden change in app compatibility force the software to STOP working. I was unable to install/upgrade to new UOB mighty: kept saying This App is incompatible with this device https://prnt.sc/ozw3rk and there...

United Overseas Bank / UOB Bank / credit card application rejected despite aa credit rating

Yp
Aug 22, 2019

I opened a UOB ONE account last year and was offered a UOB ONE credit card on the spot but I rejected it as I do not need the card at that point of time. Fast forward months later, I've decided to apply for the card and did it online but was rejected twice. Thus I contacted the customer...

United Overseas Bank / UOB Bank / uob corporate card malaysia - tac issue

El
Aug 21, 2019

Complaint was logged on 15/8/2019 that one time password was never received on my mobile. It is now 21/8/2019 and status is still not resolved! Constant answer is our IT is checking the issue. At the same time CS rep always ask to reboot hp, check with telco, but never admit the slacking is actually from them. Explanation is required immediately!

United Overseas Bank / UOB Bank / privilege banking in kota damansara branch always closed - reason - no tellers

Dr
Aug 14, 2019

On many days the PB Banking facilities are not available at this Branch. Reason NO TELLER. Yesterday I was at the PB at 930am sharp, no service till 955am. How can any busy PB customer waste 25 minutes to do any transaction ? We are not allowed to see our own account details ? ABBSURD -...

United Overseas Bank / UOB Bank / sammy koh, senior avp

Me
Jul 22, 2019

UOB ur slogan of "Right by you" is a joke especially when none of your customer relations staff practices nor prescribe to your core values. Soo far all our experiences with your team have been frustrating & distasteful. Downright to the managerial level to the likes of Mr Sammy Koh, Senior AVP...

United Overseas Bank / UOB Bank / I have been cheated badly. Cheater are using your bank name and bank managers name for the assurement

Sa
Jul 02, 2019

United Overseas Bank / UOB BankBack in 9th june, i got message in Facebook and he says me that to do one secret work. He told me that he is a bank manager of UOB and he finds one account which holder has been dead and nobody had come to take the cash. Thus he told me that we both can do it and can be benefit us both. He...

United Overseas Bank / UOB Bank / tt ref no.1or904051527 case no.1cr/can1214jun19

Ja
Jul 02, 2019

I went to UOB bank at Raffles Place to submit 2 applications to recall the wire transfers as per one of the reference above. UOB informed me that the beneficiary has executed the payment, funds withdrawn and the account has been closed and I have to liaise with beneficiary directly. The...

[Resolved] United Overseas Bank / UOB Bank / international fraud

Pr
Jun 28, 2019

Dear Sir/Madam, My name is Lakshmi narasimhan Lakshmanan. I live in Singapore and attached is my IC and Indian Passport (I am a permanent resident in Singapore). I earlier met with one Mr. Asanka Sonnadara, Sri Lankan, whose passport and other details of his Sri Lanka entity and emails for...

United Overseas Bank / UOB Bank / customer services

Je
Jun 28, 2019

I had called the customer service to ask about my salary which was credited. I spoke to 2 different customer service agents, Lotus and Rhydil on 2 different calls. Not only did I feel that I was not getting the answer that I wanted, I do not even feel that they even put in any effort to...

United Overseas Bank / UOB Bank / refusal of cheque

Ni
Jun 26, 2019

United Overseas Bank / UOB BankDate: 26 June 2019 Concerning: Assistant Branch manager Pipat Sonjai 1. Refusal to cash a cheque written by myself to be drawn from my account at the branch to pay Bt22, 227.40 to The Waterford Diamond Sukhumvit 30/1 Juristic Person (condo) which has its branch at Siam Commercial Bank...

United Overseas Bank / UOB Bank / careless mistake

Sa
Jun 13, 2019

I deposited a $80 cheque ( from SMRT) to be deposited into a joint UOB account with my wife. I received a rude shock from a Mr Gissord today (13 Jun) that the returned cheque was wrongly mailed to his address. It seems that the cheque had been returned because the joint account had been...

United Overseas Bank / UOB Bank / uob insurance

Da
Jun 12, 2019

Hi, I would like to ask if it is possible to not receive anymore cold calling from UOB insurance. It is not the first time I am receiving this. I already politely rejected the offer and yet the agent still insisting on me purchasing. And on a morning 10am? Seriously? I need my sleep. The...

United Overseas Bank / UOB Bank / customer service hotline

Au
May 20, 2019

I am calling Singapore UOB hotline and seek help in my outstanding bill which I already paid. The person who named SATUA (he spelled the name to me) sounded very rude and raised his voice because I don't get which date he wanted in the statement(letter). Moreover, he raised his voice not...

United Overseas Bank / UOB Bank / credit card & internet banking

Al
May 02, 2019

I was never a UOB retail customer. Maybe many years ago I have taken their home mortgage before. That time I was staying at my old address Last year, I signed up with UOB One credit card with my new home address which I was staying since 2012. Only few months ago I was trying to sign up...

United Overseas Bank / UOB Bank / privilege banking

Cu
May 01, 2019

A Privilege Banking employee was not careful and did not do due diligence on my account. He did not check whether there was Indemnity for phone/email instruction in the UOB system, and mistakenly asked me to send that document, not once but two times.. The first problem is he gave wrong...

[Resolved] United Overseas Bank / UOB Bank / staff advised my parents to switch to another bank

Co
Apr 13, 2019

It brings me great disappointment and frustration to be writing this feedback to you after hearing how my Father was being treated over the phone. To cut the long story short, due to the changes that you have implemented to your phone banking system my dad can now no longer do fund Ted via...

United Overseas Bank / UOB Bank / update book

Ja
Apr 11, 2019

On 11/4/19 15.45pm I went in the counter at clementi blk 449 ave3 branch and told the staff jeffrey quek about my husband uob bank book can't update, I bank for my husband on 10/4/19 $900 n is our money I wanted to update n see, he try update for me n make spoilt my husband uob bank book...

United Overseas Bank / UOB Bank / deposit jam

Kh
Apr 08, 2019

United Overseas Bank / UOB BankHi ; I have waited 7 days and never recieved my cash back . It happened at atm 952 on 1st April 2019. My cash was 50$ notes 85 pcs .i felt so disappointed it took so long and made Me worry and it caused my cash flow problem and cannot transfer back home ! I made report immediately and kept...

United Overseas Bank / UOB Bank / credit card issue [protected]

Mf
Feb 14, 2019

Hi, I first got to know about my above card got suspended in sep2018 at the kiosk counter. I called up and was informed that its due to some verification required by the bank that I failed to submit. I was then guided to email the document required to respective address with some code...

United Overseas Bank / UOB Bank / wrong funds transfer

Mk
Jan 12, 2019

I have submitted the report about the wrong funds transfer after 3 days of transactions. They said one month to get back the money after that become 2 months. Next is ask me to report the police. Within 3 months, they didn't update me anything and when I called they gave me the different...

United Overseas Bank / UOB Bank / stop cheque request charged but not acted upon

To
Dec 26, 2018

To: UOB bank Re: Account Number [protected] I am writing to your good office to provide some feedback with regards To the above-mentioned service. I have called the UOB hotline on 24th Dec 2018 at abour 2.30pm. A female Lady (I can't remember her name) attended to me. I have requested her To...

United Overseas Bank / UOB Bank / uob raffle place

Uy
Dec 18, 2018

To whom may concern This the first time i write one complain about bad service in Singapore coz its the fist time I received very bad experience like this. I came down to UOB Raffles Place to open bank account for saving account ( i had one share account with my husband now i wanted to...

United Overseas Bank / UOB Bank / credit card sales staff

Cz
Oct 31, 2018

Date of Incident: 31 Oct 2018 Description: I was in Singtel at Causeway Point and this staff (Joel) approached me to tell me to sign up for the UOB YOLO card. He kept trying to gain sympathy by saying "help me la". Though annoying, I can overlook that. He also said the YOLO card gives 8%...

United Overseas Bank / UOB Bank / service from oub hotline

Ju
Oct 30, 2018

I Thong Lee Choo Judy Ic no S7525582I like to make a complaint about calling your oub hotline 4times already about my Oub one card [protected] has been charged on7 Aug 2018 $21.20 when this card has not been activated.1st call was on sept 2018 when I receive the bill.I am very sure is card...

United Overseas Bank / UOB Bank / unauthorised takeover of signatory - business banking

No
Oct 18, 2018

United Overseas Bank / UOB BankTo the Officer in Charge RE : NEED URGENT INVESTIGATION - UNATHORISED TAKEOVER OF SIGNATORY OF ACCOUNT NO [protected] - 0 Dear Sirs Pertaining to the above mentioned, I would like to express my utmost disappointment on the way how your organisation handled this case. Therefore, allow...

United Overseas Bank / UOB Bank / dispute case since july

Ch
Oct 03, 2018

I've been patiently waiting for UOB to get back on a dispute case since July 2018. What's the month now? How long more should i wait? All you guys know is to ask me to wait and will get back 3 days later, but no response. Shallow much. Your customer service officers Amylia, Jade Ares, Jean...

United Overseas Bank / UOB Bank / low efficiency and no sense of responsibility

Va
Aug 31, 2018

I applied a mighty Fx Account on 14th August, at the AMK branch, and it has been nothing but trouble since then. Firstly, the staff keyed in my name wrongly. This resulted in a chain of mistakes and I had to make 3 trips down just to return the cheque book that has a wrong name printed on...

United Overseas Bank / UOB Bank / counter service

Ec
Aug 27, 2018

On 28 Aug 18 around 11.30am I was at Clementi UOB branch for a service transaction. I pressed the queue counter for a personal service but incidentally a corporate account queue no. was generated. When my no was called the service staff serving the corporate account instantaneously asked...

United Overseas Bank / UOB Bank / disappointed customer

Ka
Aug 15, 2018

Dear Sir / Madam I am very disappointed and sadly writing this feedback about your Customer Service Officer who call me on 15.08.18 @ 1415hrs at [protected] . As per our tele conversation he was saying my housing loan was overdue. I told him I already adjust my CPF for this month as the...

United Overseas Bank / UOB Bank / cc payment was wrongly made to uob kay hian

Ch
Aug 06, 2018

United Overseas Bank / UOB BankClient : CHAN KAM WAH, (CC No : [protected]) I received mail today that I have not paid my last bill $77.17 + $90 late charges + $3 interest. I called UOB [protected] to clarify that I made payment online to UOB KH on 16 July 2018. My call was first answered by a lady who very kindly told...

United Overseas Bank / UOB Bank / I want to make a complaint with uob bibplus banking system

Ke
Jul 10, 2018

I had make 2 online TT payment in USD$ to my oversea supplier in Hong Kong and UK using the BIBPLUS on the 27/06/2018. But till today 11/07/2018, both my supplier had not receive the funds in their account. I had make numbers of compliant over the UOB hotline, . but each time they told me...

UOB / credit card services

Jun 26, 2018

I am very unhappy with uob services; kenyu from the card services and his team. 1. I had called in to UOB to check about my quarterly credit card cash back 4 to 5 times. The final time was 26 of may at 10am, 11am. Your officers encouraged me to spend more in the last month of the quarter...

UOB Bank / service

Sr
Jun 12, 2018

For collect a cash cheque, I need to wait for plus minus two hours that is not excepte to me. As a world first class country and banking system UOB banking system needs to improve by providing more information. Our 2 hours time from my life wasted that had a very good value and especial ...

United Overseas Bank / UOB Bank / credit card n ccris status.

Sr
Jun 11, 2018

My name is Sri Vijayakumahran a/l Subramaniam n I had contacted UOB BANK n dealt with ms.agnes regarding my CCRIS Status. She have been very helpful n when I followed up with bank Negara, they gv me some informant that what contradicting with what ms.agnes told me this I contacted ur...

United Overseas Bank / UOB Bank / extremely horrible uob customer service at card centre! pls do not deal with uob bank card

Cl
Jun 06, 2018

Dear Customer Service Officer, we have just ended a telecon. with your Card Centre hotline officer and totally disappointed with UOB service level, its managerial staff's ( Mr Sammy Koh; manager at Customer hotline) standard of service level to a point of being disgusted. On 2 Jun18(Sat) my...

United Overseas Bank / UOB Bank / saving plan

Wo
Jun 05, 2018

Good morning to whom i concern, I just one to feed back one of staff name louis Luye Yoong siang when I go uob in amk hub to deposit money while he stand beside me while I deposit he approach me & up sell the saving plan this evening. So i agree to listen but never agreed with purchase...