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Dear Sirs/Madam,
On 29th June 2019 11:45 am I had an appointment at UOB BEDOK BRANCH to change my existing saving account to UOB ONEaccount as informed by your banker (Ms. Dewi, mob:8106 0188) that it is required to upgrade my account (account number [protected]) due to the existing account wa...
I have been a Long time customer of your good bank. Call in to the customer service hotline on 4th Oct 2019 between 11.30pm - 11.50pm for assistance with regards to several queries on my credit card statement.
The officer who I spoke to is Ms Yau Lee Kon. She is not helpful and not clear...
Dear Sir/ Madam,
I would like to complain about
1. a UOB promoter who did not give complete and accurate information as well as
2. UOB customer service that I received.
I have applied a credit card (UOB Singtel card) at the roadshow which was held in May 2019 at Suntec-City Convention...
When having a conversation with Ms Yee, at some point I was not clear what she had said and requested her again to repeat for the second time. She sounded aggitated while explaining to me and thus raised her voice on me, which i felt that she is not being professional and the way she said...
The UOB Mighty App was working with my Samsung Note 3 previously but there is a sudden change in app compatibility force the software to STOP working. I was unable to install/upgrade to new UOB mighty: kept saying This App is incompatible with this device https://prnt.sc/ozw3rk and there...
I opened a UOB ONE account last year and was offered a UOB ONE credit card on the spot but I rejected it as I do not need the card at that point of time. Fast forward months later, I've decided to apply for the card and did it online but was rejected twice. Thus I contacted the customer...
Complaint was logged on 15/8/2019 that one time password was never received on my mobile. It is now 21/8/2019 and status is still not resolved!
Constant answer is our IT is checking the issue. At the same time CS rep always ask to reboot hp, check with telco, but never admit the slacking is actually from them.
Explanation is required immediately!
On many days the PB Banking facilities are not available at this Branch.
Reason NO TELLER.
Yesterday I was at the PB at 930am sharp, no service till 955am. How can any busy PB customer waste 25 minutes to do any transaction ?
We are not allowed to see our own account details ?
ABBSURD -...
UOB ur slogan of "Right by you" is a joke especially when none of your customer relations staff practices nor prescribe to your core values.
Soo far all our experiences with your team have been frustrating & distasteful. Downright to the managerial level to the likes of Mr Sammy Koh, Senior AVP...
Back in 9th june, i got message in Facebook and he says me that to do one secret work. He told me that he is a bank manager of UOB and he finds one account which holder has been dead and nobody had come to take the cash. Thus he told me that we both can do it and can be benefit us both. He...
I went to UOB bank at Raffles Place to submit 2 applications to recall the wire transfers as per one of the reference above. UOB informed me that the beneficiary has executed the payment, funds withdrawn and the account has been closed and I have to liaise with beneficiary directly.
The...
Dear Sir/Madam,
My name is Lakshmi narasimhan Lakshmanan.
I live in Singapore and attached is my IC and Indian Passport (I am a permanent resident in Singapore).
I earlier met with one Mr. Asanka Sonnadara, Sri Lankan, whose passport and other details of his Sri Lanka entity and emails for...
I had called the customer service to ask about my salary which was credited. I spoke to 2 different customer service agents, Lotus and Rhydil on 2 different calls. Not only did I feel that I was not getting the answer that I wanted, I do not even feel that they even put in any effort to...
Date: 26 June 2019
Concerning: Assistant Branch manager Pipat Sonjai
1. Refusal to cash a cheque written by myself to be drawn from my account at the branch to pay Bt22, 227.40 to The Waterford Diamond Sukhumvit 30/1 Juristic Person (condo) which has its branch at Siam Commercial Bank...
I deposited a $80 cheque ( from SMRT) to be deposited into a joint UOB account with my wife. I received a rude shock from a Mr Gissord today (13 Jun) that the returned cheque was wrongly mailed to his address. It seems that the cheque had been returned because the joint account had been...
Hi, I would like to ask if it is possible to not receive anymore cold calling from UOB insurance. It is not the first time I am receiving this. I already politely rejected the offer and yet the agent still insisting on me purchasing. And on a morning 10am? Seriously? I need my sleep.
The...
I am calling Singapore UOB hotline and seek help in my outstanding bill which I already paid. The person who named SATUA (he spelled the name to me) sounded very rude and raised his voice because I don't get which date he wanted in the statement(letter). Moreover, he raised his voice not...
I was never a UOB retail customer. Maybe many years ago I have taken their home mortgage before. That time I was staying at my old address
Last year, I signed up with UOB One credit card with my new home address which I was staying since 2012. Only few months ago I was trying to sign up...
A Privilege Banking employee was not careful and did not do due diligence on my account. He did not check whether there was Indemnity for phone/email instruction in the UOB system, and mistakenly asked me to send that document, not once but two times..
The first problem is he gave wrong...
It brings me great disappointment and frustration to be writing this feedback to you after hearing how my Father was being treated over the phone. To cut the long story short, due to the changes that you have implemented to your phone banking system my dad can now no longer do fund Ted via...
On 11/4/19 15.45pm I went in the counter at clementi blk 449 ave3 branch and told the staff jeffrey quek about my husband uob bank book can't update, I bank for my husband on 10/4/19 $900 n is our money I wanted to update n see, he try update for me n make spoilt my husband uob bank book...
Hi ;
I have waited 7 days and never recieved my cash back . It happened at atm 952 on 1st April 2019. My cash was 50$ notes 85 pcs .i felt so disappointed it took so long and made Me worry and it caused my cash flow problem and cannot transfer back home ! I made report immediately and kept...
Hi,
I first got to know about my above card got suspended in sep2018 at the kiosk counter. I called up and was informed that its due to some verification required by the bank that I failed to submit. I was then guided to email the document required to respective address with some code...
I have submitted the report about the wrong funds transfer after 3 days of transactions. They said one month to get back the money after that become 2 months. Next is ask me to report the police. Within 3 months, they didn't update me anything and when I called they gave me the different...
To: UOB bank
Re: Account Number [protected]
I am writing to your good office to provide some feedback with regards
To the above-mentioned service.
I have called the UOB hotline on 24th Dec 2018 at abour 2.30pm. A female
Lady (I can't remember her name) attended to me. I have requested her
To...
To whom may concern
This the first time i write one complain about bad service in Singapore coz its the fist time I received very bad experience like this.
I came down to UOB Raffles Place to open bank account for saving account ( i had one share account with my husband now i wanted to...
Date of Incident: 31 Oct 2018
Description:
I was in Singtel at Causeway Point and this staff (Joel) approached me to tell me to sign up for the UOB YOLO card. He kept trying to gain sympathy by saying "help me la". Though annoying, I can overlook that. He also said the YOLO card gives 8%...
I Thong Lee Choo Judy Ic no S7525582I like to make a complaint about calling your oub hotline 4times already about my Oub one card [protected] has been charged on7 Aug 2018 $21.20 when this card has not been activated.1st call was on sept 2018 when I receive the bill.I am very sure is card...
To the Officer in Charge
RE : NEED URGENT INVESTIGATION - UNATHORISED TAKEOVER OF SIGNATORY OF
ACCOUNT NO [protected] - 0
Dear Sirs
Pertaining to the above mentioned, I would like to express my utmost disappointment on the way how your organisation handled this case.
Therefore, allow...
I've been patiently waiting for UOB to get back on a dispute case since July 2018. What's the month now? How long more should i wait? All you guys know is to ask me to wait and will get back 3 days later, but no response. Shallow much.
Your customer service officers Amylia, Jade Ares, Jean...
I applied a mighty Fx Account on 14th August, at the AMK branch, and it has been nothing but trouble since then.
Firstly, the staff keyed in my name wrongly. This resulted in a chain of mistakes and I had to make 3 trips down just to return the cheque book that has a wrong name printed on...
On 28 Aug 18 around 11.30am I was at Clementi UOB branch for a service transaction. I pressed the queue counter for a personal service but incidentally a corporate account queue no. was generated. When my no was called the service staff serving the corporate account instantaneously asked...
Dear Sir / Madam
I am very disappointed and sadly writing this feedback about your Customer Service Officer who call me on 15.08.18 @ 1415hrs at [protected] . As per our tele conversation he was saying my housing loan was overdue. I told him I already adjust my CPF for this month as the...
Client : CHAN KAM WAH, (CC No : [protected])
I received mail today that I have not paid my last bill $77.17 + $90 late charges + $3 interest. I called UOB [protected] to clarify that I made payment online to UOB KH on 16 July 2018.
My call was first answered by a lady who very kindly told...
I had make 2 online TT payment in USD$ to my oversea supplier in Hong Kong and UK using the BIBPLUS on the 27/06/2018. But till today 11/07/2018, both my supplier had not receive the funds in their account.
I had make numbers of compliant over the UOB hotline, . but each time they told me...
I am very unhappy with uob services; kenyu from the card services and his team. 1. I had called in to UOB to check about my quarterly credit card cash back 4 to 5 times. The final time was 26 of may at 10am, 11am. Your officers encouraged me to spend more in the last month of the quarter...
For collect a cash cheque, I need to wait for plus minus two hours that is not excepte to me. As a world first class country and banking system UOB banking system needs to improve by providing more information.
Our 2 hours time from my life wasted that had a very good value and especial ...
My name is Sri Vijayakumahran a/l Subramaniam n I had contacted UOB BANK n dealt with ms.agnes regarding my CCRIS Status. She have been very helpful n when I followed up with bank Negara, they gv me some informant that what contradicting with what ms.agnes told me this I contacted ur...
Dear Customer Service Officer,
we have just ended a telecon. with your Card Centre hotline officer and totally disappointed with UOB service level, its managerial staff's ( Mr Sammy Koh; manager at Customer hotline) standard of service level to a point of being disgusted. On 2 Jun18(Sat) my...
Good morning to whom i concern,
I just one to feed back one of staff name louis Luye Yoong siang when I go uob in amk hub to deposit money while he stand beside me while I deposit he approach me & up sell the saving plan this evening. So i agree to listen but never agreed with purchase...
