USCB America
reviews and complaints

They sent me a bill for Kaiser Permanente. Only $50 plus interest. I checked Kaiser and found no unpaid balance in the past. According to reviews from other people, they received same kind of bills for Kaiser. This business's address is just a rental private mail box in office building.

Just found out they have lowered by credit score by posting repeat and duplicate claims. I haven't had kaiser in years and I am currently up to date on all my medical bills. I have never been contacted by these people and they have lowered my credit score by 22 points! REMOVE FALSE AND DUPLICATE CLAIMS! Filing a complaint now.

Horrible is too nice of a word to describe this company. The worst possible customer service and professionalism ever! The customer service rep do not know how to speak to people. They are so rude. I hate that my bill (that I didn't even know I had) is with this company. SN: the Customer Service Rep by the name of Delia should find a new job since she does not seem to want to serve customers.

I just got off the phone with USCB. I have apparently been in collections since November but received no phone call (they admitted they did have my number), no email (they also had this information), and no letter or anything in the mail (they had my address). I only found out today after applying to refinance my car, which I now cannot do because of the impact this has on my credit. I had been paying Kaiser on a payment plan (before and after November) and at no point did they mention I was in collections. I tried to request that they send the collection back to Kaiser so I could continue with my payment plan without my credit being dinged so significantly. The man I spoke to did not offer any response to this, information, explanation, or help. He was very rude and condescending and just kept cutting me off asking what payment method I would be using. He refused to listen or offer any help or explanation as to why I am in collections with no notice from Kaiser or USCB all while they had full access to my phone, email, and address.

The first I heard about a debt that was transferred to them for collection took place when I received a paper copy in the mail and I paid in full 2 weeks later online. I'm "guessing" I must have hit the pay button twice because it withdrew double the debt amount from my bank account. As the original payment was for the full amount, this meant that they owed me $900 back. Obviously not happy, I contacted them and waited on hold for 40 mins to speak to someone regarding the duplicate payment. They then said they would have to call me back while it's investigated and they can get a supervisor. The supervisor never calls and I have to call back again A few days later (going through the phone tree etc and waiting on hold) to try and get the duplicate payment refunded. This all transpires overs multiple days (2 weeks) and I only just received my refund on 7/10. The money was taken from my account on 6/13 and no adjustment for any interest for the month that they had my money despite me making contact to point out the error and request it be returned within a day. If a company can charge interest on debts for a month, then they should be held accountable to pay that same interest when they hold someone's money hostage for a month.

I just want to know more in detail. Attached picture is the transaction that I am pretty sure. Kaiser Permanente I set automatic payment and I had uscb Kaiser on top of my help insurance? If you can clarify how I owed. Because Kaiser I believe I paid all the bill already. Anyway, a mistake could happen. Therefore if you”re uscb Kaiser or had that deposit $1332.63 on 8/24/2020, please let me know the detail of the bills or you can consider it as a receipt? Plus I had lost cards and been charged with frauds check before therefore please provide documents that I require.

On April 18th, 2022 USCB posted eight (8) separate Medical collection accounts to my credit reports from Kaiser Permanente, Inc in the total amount of $830.00. USCB has not sent dunning letters or Debt verification letters for the alleged amounts owed. It should also be noted that USCB is in direct violation of the HIPAA Privacy Rule by being in receipt, using, and disclosing specific medical procedural information that falls outside of the allowable information in order to collect on Medical Debt as a Third Party Business Associate. According the the the HIPAA Privacy Rule, this rule requires that medical information that is used by a medical provider or its legitimate business associate should be limited to the minimum amount necessary for the purpose of the use or disclosure. This is a direct violation of HIPPA privacy rights. It should be noted that Debt Collector, USCB has been known to withhold information the company receives from medical providers in an attempt to be HIPAA compliant. This is a violation of the FDCPA since a written request dated April 15th, 2022 has been sent to USCB via Certified Mail Returned Receipt. This correspondence was forwarded in an effort to resolve these concerns directly with the debt collector. It is advised that the debt collector should Cease Collection efforts and remove these account from my credit report. It is also advised that the Debt Collector should in good faith return the alleged collection accounts back into the billing custody of the Original Creditor, Kaiser Permanente. I do not take responsibility for this alleged debts and am hereby disputing the validity of the alleged debts.

Reporting to credit bureaus without any notification of debt or requests for validation I became aware of medical collections with USCB only after they reported my debt to a credit bureau without a SINGLE piece of mail from them or any sort of notification of the debt owed to begin with. I called and spoke to a representative to request validation of this debt as I had been entirely unaware of it and had just previously paid off an outstanding bill with USCB from the same event (my daughter's birth) in full to them as promised. I tried to setup a payment plan for this new unknown bill if necessary (as I, like many, are unemployed due to the pandemic) - after 15 minutes of answering questions regarding the specifics of my financial circumstances and exact totals for my living expenses, I was informed I obviously didn't have enough discretionary funds for payments and that the representative would speak to a manager and get back to me. I never heard back, still never received anything in the mail (including the validation I requested), and then 2 weeks later I again become aware of it being newly reported to credit bureaus and decimating my credit 60+ points, even though I tried multiple times to speak to someone on their end to resolve this. The representatives are incredibly rude and unwilling to provide any verifying information or assist in resolving the matter. I was assured this wouldn't be reported to my credit, only to have them report it after they failed to follow up with me as they promised they would (again, to date, still have not received any copy of anything in the mail, even after verifying they've had my correct address all along).

USCB sends bill, fails to explain and then makes collections entry in credit history, users are forced to pay and bear consequence for 7 years. Problem date - 12/11 Purchase date - 12/11 Account number - USCB account number XXXXXXXXXXXX Amount - $315.61 I received a call from USCB that I had to pay a bill for couple of hundred dollars in 2017 for something at Kaiser. I never got this bill, but the gentleman explained various possibilities regarding why I didn't get it and I was convinced and paid it over the same call with credit card. I had asked if any other bills are pending from my side and he clearly said nothing is pending. But a few days later, on 12/11 I got another letter by mail asking me to pay a similar amount and I was surprised. I called USCB on 12/11 and inquired about this. The agent didn't know the reason and then connected to her manager. The manager kept me on hold for 45 minutes, and still didn't get any details. They said they will call back with the details so that we can make sure it was not duplicate of the amount I had paid just few days ago by phone. I was waiting for a call back and since I didn't get any call, I concluded it might have been a duplicate as the letter crossed while I paid. But after a few weeks, I saw my credit score went down and I saw they had added a collection report. This time I called again, and was told that they don't know why but I have to pay this. So I paid it again, without knowing why. I am a happy customer of Kaiser, but this incident makes me extremely frustrated, since I had only asked for some information as the letter suggested and had no intention of delaying any payment if it is not duplicate.

This company USCB America billed me $30.68 then changed the amount verbally and would not send notification. I recieved my first bill dated X-XX-XX for $30.68. The bill is under my spouse's name *** I called in on 9/7 and spoke to *** who accepted my payment but told me I owed $111.? I told her I am paying what's on the statement and if I owed more to send me another bill. This company would call me endless, until I told them to stop calling me. I told them to send me a bill which they never did. I even called them repeatedly asking for the bill. This went on for over a year. I refused to make a payment without a bill/notification letter. In May after more calls I finally received a bill for $86.76 in total with $6.38 being interest. I refused to pay the interest and went back and forth with the rep named *** who agreed to accept my payment if $80.38 minus the interest. I asked for a letter stating that my account was paid and *** told me I have to call back in 30 days. I called back now to be told my account is not paid in full and that I have to accept a settlement letter. That was not discussed with *** on 9/4 when payment was made. This company is deceitful and I want a letter stating paid in full and not a settlement letter. *** notated in the system that it was a settlement payment but never mentioned that to me. I spoke to *** on XX-XX-XX who said " I would have to accept a settlement letter instead of paid in full. This company is wrong and have the audacity to charge me interest on a bill that I gave been calling for since September . I would like to have a response to this complaint so that USCB can't continue to treat people like this. WRONG IS WRONG! 202

"1.I have never had an account with these companies USCB AMERICA -***, REMOVE from all credit agencies from reporting. 2. *consumermeans any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code §1692a(3) 3.This letter is in pursuing 15 U.S. Code §1692c (c) Ceasing communication 4.1 am the ""consumer ""mentioned in 15 U.S. code §1692a (3) You are USCB AMERICA the debt collector 15 U.S. Code1692a (5) I am invoking specified remedies under use 15 U.S. code §1692c (c) (2) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code §1692c (c) (1) 5.1 am the executor under the 15 U.S. Code §1692c (d) pursing to 15 U.S. Code §1692d A debt collector may not engage in any conduct the natural consequence of ,which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: (1) (2) and(4) 6.According to 15 U.S. Code §1962e (8) Communicating or threatening to to communicate to any person credit information which Is known, or which should be known to be false, including the failure to communicate that a disputed debt Is disputed. 7.15 U.S. Code §1692e (12) The false representation or implication that accounts have been turned over to innocents purchasers for value. 8.As mentioned in the 15 U.S. Code §692f Unfair practices (8) 9.Whlle pursuing to §16929 (b) while the debt collector shall cease collection to the debt. or any I disputed portion thereof, until the debt collector obtains verification of the debt. 10.15 U.S. Code §1692k Civil Liability (a) Amount of damages Except as otherwise provided by this section, any debt collector who falls to comply with any provision of this subchapter with respect to any person Is liable to Such person In an amount equal to the sum of.-(1) (2) (A) (B) (3)

Unable to pay bill since company won't withdraw funds but continue to charge interest. Along with horrible customer service representatives. On March 3 I called to make a payment over the phone and was told the funds would be taken in 2-3 days. After a week, payment was never taken from my account so I called again on 3/11 . The total balance this time was more due to interest accrual, but no one could tell me why they did not pull the funds. After two representatives, I was also told there were new accounts added to my bill but I don't understand where these came from. One representative told me to call back on 3/20 as she was having my account be reviewed by a supervisor. On 3/20, I called and a gentle name *** told me I had two unpaid accounts, I told him that would not be accurate since I paid the whole balance on 3/3. He said they were added after the payment, so I asked him for the account numbers to reference them with my original Kaiser Permanente bills. He told me they were not allowed to give out account numbers, which is odd as I spoke to a representative on 3/11 who was very willing to give me the account numbers. I asked to speak to a supervisor and he put me on a brief hold before coming back to say no one was available. He asked how he could help, so I repeated the two things I needed: account number and/or supervisor. He then proceeded to say he couldn't help me then. I said I was willing to stay on the line for a supervisor, but *** then told me he was ending the call and hung up on me. I was appalled by this action. I called back and spoke to a lovely representative *** who looked at the notes and realized the account was never reviewed by a supervisor as it should have been. Now, again I am waiting to see what will happen. During this call, I assume *** was afraid of what repercussions his actions would bring, so he calls and leaves my account numbers in my voicemail.

In July 2022, I was reviewing my credit file & came across numerous items which I did not recognize, know existed or authorize. I contacted the companies to inform them of the issue. They instructed me to file a complaint with *** & credit an identity theft report for their records. The following information listed is inaccurate & opened due to identity theft. Please see the following information is blocked from my report as I did not benefit or receive any goods or services from these accounts. Here is the list of information I need removed from my credit report: Fraudulent Accounts: USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) *** Date Opened: 10/01 Balance: $75.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3207*** Date Opened: 03/01 Balance: $145.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3073*** Date Opened: 11/01 Balance: $345.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3073*** Date Opened: 11/01 Balance: $95.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3073*** Date Opened: 11/01 Balance: $225.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3104*** Date Opened: 12/01 Balance: $360.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3104*** Date Opened: 12/01 Balance: $199.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3105*** Date Opened: 12/01 Balance: $95.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3105*** Date Opened: 12/01 Balance: $110.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3136*** Date Opened: 01/01 Balance: $1,638.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3137*** Date Opened: 01/01 Balance: $112.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3137*** Date Opened: 01/01 Balance: $52.00, USCB AMERICA (Original Creditor: KAISER PERMANENTE NCAL) 3017*** Date Opened: 09/01/

Back in June I unfortunately had to declare Bankruptcy which bills from Kaiser Permanante where included in this Bankruptcy due to a scare with my heart. All bills related to this were to be part of the Bankruptcy. USCB America (USCB Inc.) bought the debt and started their harassment on me after the close of the Bankruptcy and including my wife sending us notices individually and calling constantly. (the bills where not for her at all). I sent the information and scanned the discharged bills to the attorney who handled my case and she said she would take care of it; I blocked the calls and the letters stopped. Fast forward 2 years later I have worked hard to rebuild my credit and I downloaded the Experian app to keep track of things on my credit and June, Bing here pops on a collections report for the Kaiser debt onto my credit report from USCB without any notice or validity to the debt dropping my score to the low 600's. The debt they are reporting in collections is from the Bankruptcy and I have tried to dispute once through the Experian App but somehow they get Experian to just keep the debt on there and also have it on my Wife's credit as well. This company is making a profit off of peoples misfortune and ruins their lives because everything is attached to credit today like renting a house or apartment to live in. It is hard enough dealing with the Bankruptcy but to have USCB just add to it and there is no recourse. This collection agency (USCB AMERICA) illegally & fraudulently reported 2 false debt collections accounts that I don't owe or my wife due to Bankruptcy and also failed to notify me of the collections in anyway prior to reporting it to Experian. In accordance with the Fair Credit Reporting Act you are to do everything possible to contact me prior to reporting to resolve valid debts. How is it possible for 2 years to pass *** no contact with me then you are legally able to plop destructive information onto my life? Please help Complaintsboard.com!

USCB America is taking my credit hostage. Somehow *** sent my bills to the collection with USCB despite a pending lawsuit/litigation. I did not have any knowledge of USBCA or any collection attempt. I did not receive any bills or phone calls from someone in USBC America. I found out about their existence from my credit report. They put me as delinquent on debt for a few months without even contacting me. I reached out to them and asked about the accounts and turns out they did not have my address. They have been sending my bills with my info to somewhere else, when asked where did you send them they refused to say citing privacy concerns. So it is okay to send my privet info to others but it is not okay to say where you sent my info. I explained that they received these accounts in error since there is a pending lawsuit and they need to remove these from my credit. Also, I did not receive any mail or statement, or phone call from them. They asked for my lawyer's info and said we can not talk to you if you have a lawyer. I still don't understand what that means. You refuse to provide info on my case to me. it is my credit on the line, not my lawyer's. I asked for the supervisor and after 17 mins I got one. She acknowledged that they do often receive accounts by error from *** and refused to remove the items from my credit. She said the only way to remove these items is to pay the amount in full with them.I explained that insurance is responsible for these payments and they are waiting for the settlement and case to be closed. after 20 mins of repeating ourselves, I asked if there was any way to remove these now that you acknowledged that *** makes mistakes and you never sent anything to my address or contacted me. she said PAY IN FULL. They refuse to attempt to resolve the issue. Holding my credit hostage to pay a debt that they acknowledge was a mistake. They are hurting my credit, my job, my privacy to get paid which they acknowledge is not theirs to get.

USCB America is refusing to honor previously agreed upon payment arrangements, and provide the arrangement in writing. Myself and USCB have twice made verbal payment arrangements, and twice USCB has gone against that arrangement. The first time was in 2015 where I agreed to pay $100 a month for a bill, and received confirmation of this in writing. When I received a second letter in the mail advising that the balance was now due in full, I called in to find out that the prior arrangement was provided "in error." Because I could not pay the full balance and becasue they violated a written agreement, the bill went unpaid. Here we are today, where in November I again contacted USCB to make a payment arrangement to the debt. I explained that I shouldn't owe the interest on the account because of the situation above and that they bill would have been paid in full had they simply accepted our prior payment arrangement. Myself and a supervisor eventually agreed to settle the debt for $300, and I asked them to send me a statement in writing confirming the debt, which they agreed to. I then get a call from USCB on 12/08 asking me to pay the full balance. When I explain that there is a prior agreement in place for a $300 balance and that I am waiting for a settlement letter to arrive in the mail, I was told that they do not send such letters (after being told by a supervisor that they do) and that the only choice I had was to pay that $300 by phone. A big problem with this is the debt is already past the statute of limitations, so paying any amount on a debt that isn't the full balance will restart that clock, causing me to owe the entire balance instead of what was agreed upon, hence why I asked for it to be put in writing. I am in the process of contacing Kaiser directly to see if I can resolve the debt with them, but this company needs to be held accountable for continuing to violate both verbal and written agreements with debt collectors who are simply trying to pay their bills.

Hello my name is *** and supposedly my account number is XXXXXXXX however they've yet to remove this from my credit even after I paid them Hello uscb America reported that I owed Kaiser permanente 170 dollars for some appointments I had already paid for when I entered the doctors office. Also I when I spoke to *** the customer service representative she couldn't tell me when each of these appointments were all she could do is tell me what I owe . She said I owed 50 dollars for my son plus another 20 dollars for another medical bill for him then they said I owed 126 dollars for an visit for myself. However all three of these bills they say I owe I paid and the sad part about this is she couldn't tell me which each of these bills were for. I called Kaiser and they said I don't owe them anything. However the representative said there was nothing she could do but have me pay the debt off. So when I agreed to pay it again so they could take it off my credit she said I had to wait 40 days for it to be updated that I paid it. However when I asked her did such America send me any notification in the mail regarding this debt she said no and she apologized for that however I then told her Kaiser didn't send me a bill either for the debt. She then said well I don't know what happened. So I asked her could she send me something in the mail showing that if I pay it they would remove it off my credit she responded by saying no but then she said well if you pay it I'll send you a letter in the mail for proof you paid your debt off and then it will take 40 days for it to be removed. However you guys didn't give me any warning regarding this bill or debt you say I owe and then you just reported it to the credit bureau messing up my credit without any warning that's not right. I want this debt removed off My credit immediately or I will take legal action against you guys for fraud and other false financial practices you guys have done. I've already paid for this bill/debt twice. So you guys need to take this collection off my credit immediately Sincerely

I had a payment plan for several Kaiser bills. For no reason they sent 1 to my credit report even though I was current on my payment plan. Last year I had several Kaiser bills from my entire family, so many I couldn't tell from Kaisers billing what was owed. I received a letter from USCB and immediately called and made payment arrangements. I have paid off over *** in the past 6 months, out of the blue today I received notice of a negative item on my credit report. USCB sent a 150.00 account from Nov 2019 to my credit report. I called USCB and was told even though I was in a payment plan they could send negative items to report at anytime after 40 days. I was NEVER told that when making the payment plan and was under the assumption the payment plan would stop the negative mark on my credit report. I asked them to remove it and they refused. I was still paying on accounts from early 2019, none of those got reported but a small bill from Nov 2019 does? My wife and I are currently trying to buy a home and thanks to the deception of this horrible company I don't know what I am going to do. To stop the risk of them hurting me further I borrowed money and paid off the remaining balance I owed on the other accounts. This company NEVER warned me, told me, sent me ANYTHING saying they could or would still report to my credit report even though I was faithfully making payments to them. They have my phone number, they have called me before, if they had any decency at all they could have called me and I would have paid that bill immediately to avoid destroying our chances of purchasing a home in the next few months. Their business practices are horrible and they should be ashamed of themselves for not trying to help clients, all they did was hurt me in ways they obviously do not care about. I know they are a collection agency but especially during these hard times of Covid-19, where is the compassion or decency to try to help people instead of hurting them and then not caring you did. It was 150.00, not ***, have some decency before you destroy someone's credit worthiness and contact them.

I was sent to collection for an account that was completely covered by insurance. On or about January 16, I took my daughter to the ER at Kaiser. I provided insurance information at the hospital that day. I received a bill in the mail a month or so later for *** roughly, account XXXXXXXXXXXX. I called Kaiser, left a message since they did not answer the phone, reiterating the insurance number (Partnership XXXXXXXXEXXXXX) along with the account number. Her insurance covered the visit 100% and she was covered at that time, still is. The next month, I got another bill. I was directed to yet another voicemail. I left the same message. Around March, I received yet another bill, I called and got a human being. I said to bill insurance, the rep said the insurance went through and to disregard future bills as it would take 60 days to fully process in the system. I continued to receive bills. I called again in approximately May, and reached a representative. I was told the insurance was not billed correctly, and that he remedied the issue. He assured me no one was going to collections during this time due to COVID19, and he saw my daughter's visit was covered 100% when he processed the billing. He assured me not to worry as the bill was paid. I received another bill a couple days later, but disregarded as the mail date was prior to me talking to that representative. I have not received further bills until today, when I got a collection notice from USCB. To my knowledge, this account has already been paid in full by my insurance and they are fraudulently trying to double dip between private pay and full insurance payment. I called them and Kaiser, I left a message with USCB indicating this was fully covered by insurance and reiterated her insurance number again. (Kaiser billing system had a message indicating technical difficulties and the call was disconnected.) I have been sent to collections apparently, and am actively being pursued by UCSB that has been resolved. I want them to realize their error, clear the collection from their system, and remove the collection from my credit report.

USCB had me pay the same debt twice , paid 254.95 on 12/23 and then 234.50 on 2/5 . They admitted overpayment but refuse to refund 234.50. I paid USCB for a Kaiser bill on 12/23 in the amount of 250 plus credit card processing fee of 4.95. Total 254.95. Then on 2/5 I received a call from USCB saying I owed another Kaiser bill of 229.55- I promptly paid with a credit card the 229.55+ 4.95 processing fee. Total 234.50. After I hung up I reviewed my Kaiser billing to make sure I wasnt still on paperless billing ,and I was not, I researched a bit more and discovered that I did not owe the 229.55. I called USCB and spoke to ***, who researched my account and said that the prior payment had not posted properly and he would refund the overpayment of 211 ? I said you guys had me pay 234.50 in error and I expect that full amount to be refunded. He said they would not refund interest nor credit card processing fee. I disagreed with him and he agreed to have a manager, whom he called *** review and call me back. Never received a call back. I called again on 4/16 and spoke to ***, who also said would refer to a manager, this time *** , who would call me back again no call back. I called USCB for 3rd time on 4/21- got *** again who seemed surprised that I had not gotten a call back, but said because of COVID they are short staffed. I get that, she assured me that she would refer to the Kaiser Acct mgr for review and call back. 5/8- still no call back from manager, so call them again, this time spoke with a *** who said he will have a supervisor in Elk Grove, *** call me back today. 5/12/202- never received call from *** so called for the 5th time! This time got a *** who transferred me on line to ***. He said he would only refund 211, when I questioned why because your error cost me 234.50 and that's what I expect to be refunded. He said because your only overpayment is 211?He then said I'm a busy man i need to get going, then he said I have people to supervise, I don't have time to listen to your story. This is a manager? I could not get him to explain why . So now it's 6/22 and I'm still trying to get my money, which USCB stole from me on 2/5. I did not owe it ,their apparent bookkeeping practices created this situation, they need to make it right, make me whole. Refund my 234.50. I guess my only other recourse is small claims court.

I've paid off the collection over 3 weeks ago and called them multiple times to have them send me a closed account notice and they haven't. Current Creditor ID: KPSCAL USCB Record ID: XXXXXXXXXXXX Account Number: XXXXXXXX Amount Paid: $825.67 Date/Time of Payment: 12/28/XXXX X:XX PM PST I paid off the collection balance on 12/28 and have called several times to check that I have a $0 balance. I have requested a closed account notice several times as my wife and I are in the process of applying for a mortgage and the mortgage company is asking for a proof that the collection has been paid off in full. I provided them the receipt that USCB provided at the time of payment but since the receipt does not indicate the original balance nor the remaining balance, the mortgage company won't accept this as a valid proof of a closed account. I have called USCB 4 times since to validate that I have a $0 balance and to send me proof that I have paid the balance in full. They keep telling me that they do not have a way to send this online despite multiple requests to do so, and my email being associated with my name and account. I've escalated this to their managers/directors and asked them to send me a closed balance notice 3 separate times, and they keep telling me they will, but to date, I have received nothing of the sort. I have validated my address on file, and continue to call to ask if the mail has been sent out but they are unable to verify whether they've even sent the requested letter. This is causing an issue as our mortgage process has been held up for close to a month at this point simply because USCB refuses to send me a valid proof that I have paid off the account despite them confirming this over the phone and my multiple requests to send it to me via email or mail. They don't even know if they have mailed it yet whenever I call them, and they continue to leave me hanging with vague promises of sending this mail at the earliest possible time. They are located in Los Angeles and I am located in San Jose. There should NOT be any reason for a piece of mail to take over 3 weeks to travel within California, no reason that they should be unable to validate when they've sent this letter and no reason why they cannot expedite this or send an email proof. I've even asked for any sort of written proof via email, formal or informal, and they simply refuse to do so. This comes after they apparently last reached out to me back in May to pay off a debt that I didn't know I owed because I had paid off Kaiser, but they apparently reversed my charge after my initial payment, so they didn't notify me that I had an outstanding collection for a year and a half before deciding to screw me over by reporting a collection to damage my credit and now am refusing to give me proof of payment and zero balance for nearly a month after I have paid the balance in full and have requested the said document multiple times. Incredibly unprofessional company who continue to cause pain and anguish well after I have paid off my balance (with a year and a half's worth of interests during which time they didn't even bother to reach out to me).

Kaiser Permanente GA agreed XX-XX-XX Xpm in Legal Dept *** to WAIVE ALL BALANCES DUE *** for *** to resolve complaint. To: USCB AMERICA - *** S GRAND *** BOX *** Date: 06/28 LOS ANGELES, CA XXXXX-XXXX From: *** R *** USCB RECORD NUMBER: XXXXXXX CREDITOR NAME: KAISER PERMANENTE GEORGIA To Whom It May Concern, I received in the mail on XX-XX-XXXX a letter dated XX-XX-XXXX from USCB AMERICA about a collection of debt from KAISER PERMANENTE GA for *** On the back of the notice it says 30 day right to dispute. THIS IS YOUR WRITTEN NOTICE THAT I DISPUTE THIS NOTICE AND OWE NOTHING TO KAISER PERMENENTE GEORGIA. MY BALANCE OWED THEM IS *** NONE OF THIS DEBT IS VALID AS IT HAS ALL BEEN WAIVED BY LEGAL DEPARTMENT OF KP GEORGIA. I had an ongoing dispute with KP GA dating back to November of NOT being provided with EOB's (Explanation of Benefits) and that the website at KP.org had all of that section concerning Claims, EOB's, YTD Deductible Met and YTD Out of Pocket Maximum Met was DELETED and could not be seen by myself or my wife on our health insurance policy with KP GA in VIOLATION of GA LAW. GA Law requires consumer receive an EOB within 30 days of date of service. We made DOZENS of phone calls, sent DOZENS of emails to Kaiser Permanente GA trying to get them to fix and resolve this issue. I even had in person meetings with Head Administrators and through all that NOTHING GOT FIXED OR RESOLVED and all I got was a huge runaround and an enormous amount of GROSS NEGLIGENCE from KP GA. NOBODY HELPED ME! On XX-XX-XXXX I filed a COMPLAINT with the GA Dept of Ins.: (CASE # XXXXXXXXX) That case went on and on and I finally WON the case. KP finally fixed the website on XX-XX-XXXX a full 6 months after the problem started AND DUE TO THE GROSS NEGLIGENCE of KAISER PERMANENTE OF GA they agreed to WAIVE ALL BALANCES DUE since November to CURRENT. *** to Kaiser Permanente GA AND *** to Emory Midtown Hospital for a TOTAL of *** THAT INCLUDES YOUR *** ON THE COLLECTION NOTICE YOU SENT ME ON XX-XX-XXXX FROM USCB AMERICA. I OWE NOTHING. Through a series of negotiations with Myself, a representative from the GA Ins. Dept Complaints Investigations Mgr &: KIRKLAND X *** VICE PRESIDENT & REGIONAL COUNSEL LEGAL SERVICES & GOVERNMENT RELATIONS KAISER FOUNDATION HEALTH PLAN OF GA We came to the below agreement and they stated said agreement in writing to me and to the GA Ins Dept. ***, Thanks for your email confirming our conversation. It is really great to know that your access to all the elements of KP.org have been restored. I will look forward to completing the work you have described below. I will follow up soon. Sincerely, *** XXX-XXX-XXXX Vice President & Regional Counsel Legal Services and Government Relations Kaiser Foundation Health Plan of Georgia Hello Mr., As we just discussed on our phone meeting today XX-XX-XXXX at 1pm, FINALLY after over 6 months I could again see all the information for myself and my wife on kp.org under the Coverage and Costs Tab.The EOB's, YTD Deductible Met and YTD Out of Pocket Maximum Met are again there for the first time since they all disappeared in November for myself and my wife. ISSUE 1 Resolved [protected]. ISSUE 2 ALL Bills adjusted to ZERO for Total *** (KP *** + Emory Midtown Hospital *** = *** As we just discussed, you told me ALL these balances will be PAID IN FULL and my Balance Due for ALL will be adjusted to *** due. I also asked to be provided by you with PAID IN FULL RECEIPTS in the Total of *** to be provided to myself and the providers so that ALL PARTIES ARE CLEAR that these balances are *** due for both KP and Emory Midtown Hospital. Once you forward me those items in writing and all providers are also showing balance due *** THEN ISSUE 2 will be resolved. SO, AS YOU CAN SEE USCB AMERICA I OWE YOU *** I WANT TO RECEIVE BACK USCB AMERICA, IN WRITING, THAT THIS HAS BEEN RESOLVED AND THAT NO BALANCE IS DUE USCB AMERICA.