Whirlpool review: Refrigerator 1

We bought a side-by-side Whirlpool refrigerator in late 2021. By mid-2022 the icemaker stopped working. Whirlpool's warranty service is apparently handled by a third-party insurance company. After three service calls (and new icemaker units) failed to fix the problem, the repairman diagnosed a defective or broken wire inside the freezer door, which he told us was not reachable or serviceable, that controlled the icemaker. He ordered an entirely new door. The new freezer door works but has an entirely different exterior finish than the original freezer door - and thus a different finish from the refrigerator door right next to it. The original door was glass-smooth and shiny; the replacement is a matte finish in a noticeably different color. This is very obvious; even visitors to our house have made unsolicited comments about it. I sent a complaint letter to both Whirlpool and the insurance company. The latter immediately denied our protest saying it was "only cosmetic," which I understand since they are not responsible for making Whirlpool replacement parts. Whirlpool never responded at all. Since then, the same serviceman told us the same thing had just happened to another of his customers. What sort of appliance company could not make or stock a matching replacement part little more than one year after we purchased their product? We have several Whirlpool appliances, but if the company can't even respond to a written complaint, this will be our last one.