Whataburger
reviews and complaints

Order number 316524 at 10:53pm. Cashier: Unknown. 3pc chicken and 1 CFT with cheese. I revived my order after waiting 10minutes, for home to find the white gravy is literally just water. Toast is burnt and no cheeses on the taco I paid extra for. This is my first complaint ever bc the service was just Unacceptable . I would Like a refund. I was unable to submit a video .

I have been a faithful Whataburger customer for more than 25 years I was served the worst ones ever. The eggs were overcooked even some of the cheese was brown indicating either microwaving or over cooking. I'm extremely disappointed.

I'm seeking several replacements at the very least.

Feel free to contact me via my email [protected]@hotmail.com

Best Regards,

David Pilgrim

I love Whataburger. In my opinion is the best burger franchise in the world. I have recently (on multiple occasions) received poor service at my neighborhood store (Andrews Hwy.). They have repeatedly given me the wrong order in the drive thru. I have a large family and I usually spend over $50 every time that I go. But, if the service doesn't improve I will choose other places to eat.

Hi I have eaten at the Restaurant 698 twice and both times I have been served low quality food. One being a No. 5 burger that was served cold and then I complained and they offered me a complimentary sandwich on my next visit, of which I gladly obliged only to regret that my complimentary chicken sandwish tasted old and stale as if it was precooked and then warmed to order. This is unsatisfactory customer service and the manager must be reprimanded or replaced as it is reflective of his gross lack of oversight and negligence of the food quality at this particular location. This is very unbecoming and inconsistent of food quality from Whataburger. Please rectify this issue or your store will suffer dramatic losses. thank you. The manager is Jean-Marc Martin.

I went to whataburger get up to use the restroom came back to the table and my $500 dollar money order was missing. I asked the whataburger employee if she saw my money order. She said no but she would look at the cameras to see who put the money order up off the table. To make a long story short I ordered a photocopy of the money order to find out that the same whataburger had taken and cashed my $500 dollar money order. Donnie legier donnie. [protected]@yahoo.com

I go to Whataburger each morning I leave for work, most of the time they know who it is when I order and I don't even have to complete the order. This really isn't a complaint, but may be considered as a resolve. I went there this morning, ordered a medium coke and drove up to get it. I did notice that the lid on my cup was not entirely on the cup and was attempting to get it with both hands. The server at the window was attempting to give me my change at the same time, the cup hit my door and the entire contents spilled on me and the interior of my truck (2017 Chevrolet Silverado). Even though I drove off to go back home and change clothes, I came back through and got another coke. But, it cost me $150.00 to get the syrup from the coke cleaned from my truck. I feel that in some way I should be compensated for having to pay that. I can be reached at [protected] or my email, [protected]@yahoo.com. Jackie Hays

Unable to get to ANY real people so I am using Whataburger's name to gain entrance.

Want to know why I am being blocked from my home page, notifications, settings, etc.? My language and subject matter doesn't seem to bother Black Listed New, the only place I really use Disqus.

A year and half ago I used Disqus and posted over 10, 000 comments but got tired of all the snarky replies. I came back recently to try again and although the snarky replies were still there, they weren't as prevalent.

This morning all was fine and now this evening I am blocked. My signin name is Mr. Potato Head

Please advise.

I made 2 call in complaints to Whataburger. One was for very cold food. Second was for same thing and tea that had been there for 12+ hours per employees. The third time I called I made a compliment on service and an employee. Third call took place yesterday. This morning I received a call from Corporate Whataburger telling me to go somewhere else my business is no longer wanted. This is how whataburger deals with customer complaints.

The manager said if I come back back on my bike I will be trespass and the other manager are disrespectful to all the customers and the other manager are not nice to people who are come in the whataburger they are not nice to people who are come in to the restaurant I did even say not to them and they were so disrespectful to me and my friends and I would never change their mind about it but that

I went to the Whataburger in Grapevine Texas, on hwy 121 near Bass Pro. Every time I go there the service is slow. Last night I got to the drive through at 01:08. I didn't get my order until 01:38. That's 30 minutes waiting and way too long. When the guy read my order back to me they didn't have it right. There was a whole meal missing from the order. I was so frustrated I didn't want to wait any longer so I just left. When I drove off I noticed that the dining hall only had a dozen patrons inside.

Another issue was the guy who handed out my order. He is a tall African American. He gives it to me and then just looks at me. No Thank You or anything. I NEVER have an issue like that at the Whataburger on business 121, the other one in Grapevine down by Main Street or the one in Highland Village. Each of those locations has always given great service and all the employees, African Americans too, are nice and polite. Sometimes it's been busy and I've waited a while but there's always an apology and a Thank You for being patient. Never at this location. If he doesn't appreciate me giving you money to pay him then he shouldn't have this job.

I'm done with this location. Last night it was conveniently located but I'm never going to stop there again, no matter what. I will drive to the business 121 location before I stop here again or more likely go to the "Steak and Shake" since they're open 24 hours too. People who stay at the nearby hotels are getting a dose of less than average service at this Whataburger location. What will they tell others about you when they get home? Given it's proximity to so many hotels this store SHOULD be the best one in Texas but it is far from that.

I was there last night around midnight 12-2, yes it was a steady night but the manager was so overwhelmed by the customers that he was yelling at his employees especially one poor girl at drive he really let her have it poor girl if I was in her shoes I would of dropped what I was doing and quit on him that was so wrong.
If Rene can't handle a rush like that he shouldn't be there running the place.
Thank you,
Upset customer

I have lived in TX for over 8 years and eat at Whataburger restaurants often.. At at restaurant 744 last evening, ordered a bacon cheese whataburger, service was vey fast but my burger and fries were cold.. I was too hungry to send back. I just want someone to know that this is the first time I have ever gotten cold food and one of your restaurants..
Thanks
Liz