Menu
Register
Write a review File a complaint
Whataburger Customer Service Phone, Email, Contacts

Whataburger
reviews and complaints

Whataburger's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
whataburger.com
whataburger.com

Learn how the rating is calculated

1.1 18 Reviews 590 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Whataburger complaints 590

ComplaintsBoard
R
11:11 am EDT

Whataburger service

09/08/2018. I was buying a mwal at about 1700 hours. I oaid fir the meal. I put the money on rhe counter. The clerk looked at me and said you're not going to put the money in my hand. Her tone and facial expression was hostile. I looked at her and made no comment. This was at the OST store in Houston Texas 77021. This was a most unpleasant experience for me. I go here often. I was upset to say the least.

Read full review of Whataburger and 1 comment
Hide full review
1 comment
Add a comment
T
T
ToTellTheTruth68
, US
Aug 10, 2018 11:15 am EDT

Don't be a rude thoughtless jerk and things like this won't happen.

ComplaintsBoard
J
6:03 pm EDT

Whataburger food and customer services

I called (Friday 8/3 at 2:22 am ) talked to some one by the name of Raul let him know what was wrong with my order he told me to come any day with my Receipt so today (Sunday 8/5 @ 5:43 pm) I called to see if I could get my credit order I spoke with a manager named "Blanca" she was very rude say that I was lying and she was working that night I explained to her that a guy answered the phone and gave me the credit order she continued to say i was lying and also start name calling
Now I'm a very loyal customer to Whataburger especially this Whataburger in particular since my home is only a few feet away and I've never ever been treated this way it's honestly left a very bad taste in my mouth this happened all at the Whataburger on Nolana in McAllen address 1000 e Nolana ave 78504 (store number 772) now I do have a screen shot of when I called I will include that and also a copy of my receipt
Thanks you in advance
Please get back to me

Read full review of Whataburger
View 0 more photos
Hide full review
ComplaintsBoard
A
11:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger general manager/team leader

In all of my years of working in the fast food industry never have I dealt with Rude/ Non-Proffesional Management. Whataburger in Huntsville Tx has the most Disrespectful GM she is rude to her Team members. She does not respect their opinion in any matter. Multiple false accusations. She does not have PRIDE LOVE CARE in her. Her disrespect is not tolerated nor would it ever be in her occupation. Her choice of words to you as an employee coming from a GM is very harsh and once again not tolerated in this line of work. I know there's something to be done.

Read full review of Whataburger
Hide full review
ComplaintsBoard
O
5:39 pm EDT

Whataburger customer service, employee

Waited a long time in line. Then at intercom, employee wasn't ready to take order. I had to ask if she was ready after a long period of time. Finally she took my order. When I finally got to window to pay, she doesn't greet or even say thank you or smile. This was not quality service. Food was good. But only if they get the order right. Bottom line employees don't seem like they know what they are doing, nor are they friendly and speedy.

Read full review of Whataburger
Hide full review
ComplaintsBoard
B
11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger chicken finger

I made a purchase of a Chicken Finger Dinner at the location on Skyland Blvd Tuscaloosa, Alabama on July 12. The chicken fingers was something I could have purchased at a wholesale meat store here in Tuscaloosa, the chicken fingers were not of excellent quality, flavor or hard of flour crust in other words hard, tough to eat. I did not complain to the store, because I knew, I did not have to return to the store again, my choice! I think I may have threw the ticket away before I decided to write this complaint. We also got a burger combo deal, the burger was ok! The total was about $15.00.

My desire solution for the chicken strips/fingers is to do better chicken fingers, better quality. When going to fast food to purchase items, we want something that taste good, is good, the first time you try it, not a horrible taste experience for your pallid. Thank you.

Read full review of Whataburger
Hide full review
ComplaintsBoard
A
3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger nasty food slow service long lines

3160 south loop east 820 in forest hill tx 76140 is the nastiest to eat at at night time their meat does not be cooked right it tastes nasty I've had burgers in the day time no problem but yesterday I was sold half done burgers told the manager he said next time ask to have my meat over cooked in the day time I don't have my meat over cooked so why at night instead of him teaching his employees to run the store just like in the day

Read full review of Whataburger
Hide full review
ComplaintsBoard
N
8:45 am EDT

Whataburger unprofessional

On Wednesday evening between 10:30 pm - 11:30 my family and I went to the 3710 W Northwest Hwy Dallas, TX 75220 location. 1st of all, this location is the slowest of all Whataburger's in our area. Every time we go to th is location, we regret it.
Well on this night, I had to get off to let them know they put cheese on one of the burgers that was no cheese. I knocked on the side door in which a young lady immediately said, I need that burger (rudely). She took the burger and proceeded to shut the door in my face. I said, do I not wait inside since we were in the drive through? She said NO, you can't come in! I asked why was she being so rude? I didn't know what I was supposed to do, she didn't say anything, just took the burger! My husband got off and said, what's going on why are you treating us like we did something wrong? She just laughed and the manager totally ignored it too. We drove to the side of the drive through and they brought the burger out. When we got home, the cheese was just scraped off! I'm so livid. this location is the worst of them all! All are rude and service is terrible. I'm sure you all have to be getting complaints but this has been like that I can say for the past year at least the past 6 months! I decided to write instead of shaming on social media, but next time... I can't say I won't. IF there ever is a next time.

Read full review of Whataburger
Hide full review
ComplaintsBoard
G
9:27 am EDT

Whataburger polystyrene cups

Hello,

I love Whataburger, eat there often, and have your app. Whataburger provides excellent service. That said, has room to improve it's environmental footprint. Please see the text of a Care2 petition that I signed. Thanks for your consideration

Gary Brown.

Care2 Petition:
We love Whataburger, but we hate their polystyrene (commonly known as styrofoam) cups and containers!

Polystyrene is one of the worst and most common types of plastic, but Whataburger still uses it. According to the EPA, Americans throw out 70 million polystyrene foam cups every day, and that doesn't include bowls and takeout containers. Of these, about one third end up in waterways: rivers, lakes, and especially oceans.

For a bird or fish or turtle, it's easy to mistake a small piece of polystyrene for food. When animals ingest plastic waste, it can block their digestive tracts. As a result, they starve.

Nothing we use for a few minutes should be allowed to pollute our oceans and rivers and threaten wildlife for centuries. McDonald's and Dunkin Donuts have stopped using polystyrene cups and containers. Whataburger says they're investigating alternatives, but they need to hear from customers that we want them to act now. If they don't, what a waste.

Photo is of non-recyclable polystyrene foam cups littering Corpus Christi Bay beach. If you look closely, you'll notice Whataburger's familiar colors and

Read full review of Whataburger
Hide full review
ComplaintsBoard
O
9:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger service

Seems like every time I go here it takes longer and longer to get your food unless your in the drive thru, tonight was the last time I will visit any Whataburger. I went inside because the drive thru line was backed up I ordered 3 chicken strips with gravy 45 mins later after seeing countless people bringing orders back and only the manager doing anything and I counted 6 employees standing around laughing at customers complaining, I complained and the same employees laughing at me too really pissed me off I called them lazy don't want to learn all they want is a free paycheck at this time I will be calling the health department 3 food handlers were not wearing gloves and handling money at the register not a good practice.

Read full review of Whataburger
Hide full review
ComplaintsBoard
L
3:07 pm EDT

Whataburger #1 meal

Order the number one with cheese and extra mayo I took a bite of the burger notice there was no cheese no mustard no onions so I told the worker she brought me back the same burger they just added the cheese I spoke to the manager and she said they didn't remake it cause I didn't tell them too I didn't even eat the burger because the cheese was not even melted it took them 5 minutes just to add the cheese and my food was cold the manager sounded like she was overwhelmed or upset if they don't like there job they should just look for another one or stay at home

Read full review of Whataburger
Hide full review
ComplaintsBoard
J
10:30 pm EDT

Whataburger honey butter chicken biscuit

More like honey butter chicken nugget biscuit... Dissatisfied left hungrier than when I ordered.. Lady answered the phone and informed me that they wouldn't replace it cause all the chicken in the store was small and would be the same thing... Really... What ever happened to good coustomer service? How does this location stay open if coustomer is never taken care of?

Read full review of Whataburger
View 0 more photos
Hide full review
ComplaintsBoard
N
9:09 pm EDT

Whataburger hamburgers and establishment

We were a visiting from Beeville, Texas, SanAntonio Texas and Killeen Texas. Our hamburgers were served cold, not once but twice. We sent them back and again they were served COLD!
This establishment was very dirty! Several tables needed cleaning, debris on floor, napkins thrown all over and ketchup, the restrooms were so dirty the smell made us puke! Very disappointing... This establishment is a tourist attraction and it is very sad that it is not kept clean and meals are served cold.
table tent 8702 Whataburger #313 121 North Shoreline Corpus Christi Texas [protected] 5:19 55 Order #920111

Read full review of Whataburger
Hide full review
ComplaintsBoard
L
5:42 am EDT

Whataburger line at whataburger

I know food is cooked to order but this is ridiculous at Whataburger on the expressway right off 75 in McKinney...this one particular manager I'm guessing he is a manager is making this restaurant look and feel like a completely different place...no problems when the mexican guy is there ...ive been late to work 3 times amd every time he was on schedule that day ...frail white guy with glasses...its just fast-food bro it aint that hard

Read full review of Whataburger
Hide full review
ComplaintsBoard
V
12:10 am EDT

Whataburger several meal

I went to whataburger off of saratoga and cimeron in corpus christi tx. I order 3 #1, 1 patty melt and a kids meal which cost over 30 some bucks. I usually just let things go but this is the 3rd time they made the same mistake over and over. It seems that when they are busy they rush people's orders without double checking if everything was correct. I went home and have to eat 2 of my meal with no fries. My poor daughter ate chicken strip with no fries and ofcourse as usual they didnt put her favorite snack in her bag. I called right away to talk to the manager and let her know what was happening and all she could say was okay come by and I will give you your fries and desert. Very dissapointed that she think I will go back there which was far from my house just to get a medium fries and a snack. This is not the first time it happens so disappointed

Read full review of Whataburger
Hide full review
ComplaintsBoard
H
9:35 am EDT

Whataburger drive thru service

About 3 times a week I go thru the drive thru at the Lindale, Tx. Whataburger to order a Whataburger, all the way, with mustard, and that's all. As soon as I drive up, they ask me if I would like to try something (I don't know what, because the speaker is so bad, I can't understand them.) They then ask if I want fries, and then if I want a drink with the order, and then if I want some kind of pie. All this after I have specifically said I want a burger, and that's all. Now they have added another question, something about do I want to use an app. Why do I have to answer 5 or 6 questions just to order a hamburger?

Read full review of Whataburger
Hide full review
ComplaintsBoard
N
3:28 pm EDT

Whataburger triple meat burger

I usually go everyday to get my food, but yester I got the triple meat and cheese burger my patty's were raw and not done..It was so greasy the bread was soggy.. I never complain but I called back and the manager was very rude stating if I wanted it fixed right bring It back and watch them fix it. I won't be eating there for a while because I feel that was so rude and nasty for my food to be that way...by the way I ordered sprite and got carbonated water..

Read full review of Whataburger
Hide full review
ComplaintsBoard
L
9:41 am EDT

Whataburger price issues on the same product and order.

Whataburger #344
4241 South First Street, Abilene, Tx, 79605

Even though both indoor and outdoor boards say that a Jalapeño Chedder Biscuit is $.99 we have been paying more including 2 exact orders that have a diffrence of $2.71. I have added photos of the receipts. Im just trying to figure out why I'm being charged more than $.99 per biscuit and why 2 identical orders are almost $3.00 different.

My email is [protected]@gmail.com

Thank You

Read full review of Whataburger
View 0 more photos
Hide full review
ComplaintsBoard
R
10:40 am EDT

Whataburger the gm

I come in to Whataburger every morning for my senior coffee with no hassles for years. Well, this morning I was informed that I can not get a free coffee anymore, when I asked why she told me that the new GM said not to give the homeless free drinks any more, excuse me, am I being stereo typed because I do not dress up? Because I look poor. I work 60 hours a week, I just lost my husband 4 years ago and have had a hard time with my son, keeping a roof over his head. So, tell your new GM Brian that he needs to stop stereotype people and judgeing people. I only want my coffee in the morning. It's not like I don't eat here bc I do. This is the one on LBJ.

Read full review of Whataburger and 3 comments
Hide full review
3 comments
Add a comment
E
E
Employee 1576
, US
Jun 09, 2018 2:31 pm EDT

It's not that she's being a "cheapskate", she is just using what every Whataburger has to offer, senior drinks to all seniors. Regardless of looking like a "homeless" person or someone who can't afford a drink, Whataburger should treat every customer and I mean every customer like family. We don't know what people go through everyday or what has happened over the past 5, 10, 15 years of their life. That's why friendliness of employees is the top priority of Whataburger, because the employees are the appearance of the Whataburger franchise. If the employees are acting negatively or playing around, or if in this case the GM is stereotyping, then changes need to be made, because that is not the vision of Harmon Dobson when he founded Whataburger, the GM should be the one that sets the goals, priorities, and standards of their store by following the policies set by Whataburger. Notify Whataburger at (+[protected]) or at (+[protected]) to explain how the GM is acting, and actions will be taken accordingly by the Director of Operations and the Area Manager. I hope this helps you out, and I'm sorry about what happened at your visit at Whataburger.

A
A
aare
, US
Jun 07, 2018 4:27 pm EDT

Why not pay for your coffee cheapskate.

C
C
Car.
, US
Jun 07, 2018 4:15 pm EDT

I had to repeat myself 3 times today at Whataburger, 5600 Montana, El Paso, TX. I ordered the #1 with NO mustard, NO pickles and ADD mayo & cheese. Remember, I told her 3 times very clearly. Instead, I received a plain old hamburger WITH MUSTARD & PICKLES! NO MAYO, NO CHEESE, NO LETTUCE, NO TOMATO! A plain old hamburger with nothing on it except the dreaded mustard & pickles. Exactly what I did not want! Then, when paying the cashier she forgot to give me my change and I had to ask for it ($1.00). Will never go back to this store again!

ComplaintsBoard
R
6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger iced tea

I have complained about the Iced Tea before and it seemed that for a little while it got better. But today it was just horrible. It was so rancid that I had to through it away because I could not drink it. All it takes is to wash out what you make the tea in and throw out the old tea. It makes me wonder if they are being washed at all and that the restaurant is not sanitary.

Read full review of Whataburger
Hide full review
ComplaintsBoard
W
10:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger unethical behavior

I went to the Whataburger at 6327 Stewart rd in Galveston TX. 5/31/18 12/52 am. order #538421 with Darian T as the cashier. I ordered a #2 all the way with a Strawberry Shake. He told me the ice cream machine was broke. So I ordered a coke instead. When I got home I realized that Darian had screwed up my burger on purpose. It was a double meat all right but no lettuce, onions, tomatoes, no mustard or Mayo. Only Ketchup with two dried out patties on it. I was furious with his behavior so I called up to the Store. Darian was rude, cussing and beligerant. He needs to be fired. I think He is Black so he might be racist for I am white. I have pictures if you would like to see. Wayne Hopson cell [protected] Thanks for your help.

Read full review of Whataburger and 1 comment
Update by Wayne7777
Jun 01, 2018 11:08 am EDT

I have been eating Whataburger for 50 yrs and this was the worst burger I ever tried to eat. I will never go back to that store again. Thanks

Hide full review
1 comment
Add a comment
W
W
What The Heck 85
, US
Jun 01, 2018 12:41 pm EDT

Maybe it's because you're an [censored]. People make mistakes, you shouldn't assume he made your burger wrong on purpose.

Whataburger reviews 0

Looks like Whataburger has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Whataburger, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Cold hamburger and fries that tasted like eating a tire. was posted on Apr 29, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 608 reviews. Whataburger has resolved 10 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.2
29 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Whataburger contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
    Click up if you have successfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 496-4000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number
    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
    Click up if you have successfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (972) 756-0096 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number
    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
    Click up if you have successfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (800) 628-7437 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number
    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
    More phone numbers
  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.