Whataburger

I work across the street from this Whataburger location and go out of my way to drive 10 minutes away when I want to go to Whataburger just to avoid this location. The food takes at minimum 30 minutes to get, it is usually cold, and most the time my burger looks like it is thrown together with no care. The people are generally nice but it really seems like they lack any proper training or knowledge as to how to properly prepare a Whataburger or how to run a kitchen with large amounts of orders. I love whataburger and our business brings in a ton of clients from out of State that we want to share Whataburger with, and it is always hard to explain to them why we can't take them to this specific location. I never complain and have never filled out a complaint form, but being from Texas I take pride in my Whataburger and I feel embarrassed by this specific location and their lack of performance.
-Thanks
Fellow Texan and Whataburger lover