Whataburger
reviews and complaints

Placed an order from the app. Never had a problem picking up from drive through by going to front of line. I was told by Ryan to go back and wait in the drive through line that was 8 cars deep when the app says my order is ready. What's the point in ordering from the app if you have to wait in line behind people that haven't even ordered yet? Please help make this experience easier for people and help us understand the point of ordering through the app as this experience was no benefit at all.

Cedar Park on HW 183.. it took 30 min for my order. There was lots of talking and laughinfg but terible sevice. I had to wait 10 minutes to get my order in. The meal was cold and I had to go look for my order. Lots of people standing around. I love whataburger but this store needs help.
Tommy Weston
[protected]@yahoo.com

In the earlier morning of Aug 10 @ 3:45 am we arrived at you Eastchase location, store # 609 ordered our food with no problems. We pulled forward paid and were asked to pull up they were waiting on the shakes. 15min later our food arrived 10 min later our food came out and we waited over 30 min for our shakes which is unacceptable in my book. I would like for( 1. ) the issue needs to be addressed with staff on that shift. (2.) A refund for the 12.75 I spent cause not only did it take forever but they didnot supply a tray for the biscuits and gravy to eat out of nor utensils

Found a Maggitt in my burger, Contacted the store manager his name was Bruce he asked that I email the picture

Whataburger hwy 280 birmingham AL
Date 7/24/2021
Order 599157
Time 1:15 pm
Cashier: no name given
Order was incomplete
Cashier rude
Location 25min from house and I could not turn around and go back due to taking care of mom
Food order wrong and not complete
Food / hamburger had cheese on it which my mother is allergic to. Coke was bitter. My food was left out.

I visited your store in Cedar Hill to on beltline this morning. All I ordered was a taquito meal with a sweet tea. It took them 20 min. To get my order done. Which in turn made me late to work. I would've just said forget it, however I was Hel's hostage inside the drive thru line which doesn't allow me to pull out. The service was absolutely slow this morning and the employees on the inside all acted as if the store just opened 5 min. Ago. They all were moving slow as if they were still sleep. The managers shirt was wrinkled like it was in her back seat and she just reached back and threw it on. This is probably why her staff doesn't care because she doesn't. I will not stop there again before work.

I went to Whataburger in Lufkin Texas on Timberland Drive on July 23, 2021. I go to Whataburger quite often for their fountain drinks. Yesterday, I walked in due to the drive thru line being so long. I went in at 3:00 pm and went to the register- 3 employees were by the register talking, and one looked as if she locked her register and all 3 left and were laughing and joking with the entire crew. I figured she was getting off work so no big deal, but not one employee came to help me with my order. They were all just laughing and joking and literally ignoring me. I honestly figured I would at least get a "someone will be right with you". But no, after a several minutes I asked the girl doing the drive through (or was supposed to be because she was busy talking a laughing also- hence the long drive through line) if these register were open, her response- yes someone would get me in a minute. I continued to watch the staff have a good time. I finally walked out at 3:07 when no one even offered to take my order. Drive through line is usually long, but now I know it's not because this store is busy making their food, its busy having a good time visiting. I won't be going back to this store for a while.

First and foremost, I come to whataburger Atleast twice a week.. secondly, when I pulled up there's nobody that's in line, I looked at menu approximately couple of minutes and no one said hello can I take ur order, I had to say hello 4 times to get a answer.. keep in mind it's 1:35am.. as I start to order, your employee by the name of Jessie, he interrupted me Several times.. I said sir
Let me speak.. Jessie said, "oh no mam you will have to leave.. I did leave.. I was then on my way to lumberton whataburger, while my best friend whom was in passenger seat he's so in state of OMG, he can't believe that I was refused.. my best friend called Silsbee whataburger and Jessie answered the phone and all my friend wanted to explain to Jessie is that I wasn't being rude and that he was interrupting me and wouldn't let me speak.. that's when Jessie said, "that b**** was rude that's when I told my friend to hang the phone up.. finally while I driving off from
Being refused there was glass bottle that I didn't see bc I'm still in shock of what happened, and I ran over glass bottles.. I pray that I don't have flat from the result of your employee refusing me service, all four tires on my car are maybe four months old.. I've never in my life been refused bc I was mean.. I'm not mean person at all..

I went to whataburger #285, 4502 fredersbrg rd, san antonio, on July 21 at 9:06 am cashier jazmine was the rudest person ever and was over charging me. She gave me my coffee half opened which spilled on me and forgot my cream and sugar, I ordered the #25 meal and she forgot my orange juice and the stirrer for my coffee, I told her my senior coffee was free and tried to charge me for a small coffee and never apologized. The worst service ever, I called manager Raul Marin and told him about rudeness if employee...I will never return to this whataburger, it was horrible!

There to employees that are very rude the cashier Joanna that took my order black lady in black shorts and glass was running her mouth to me she does that a lot to people she did that to my mom last week the manager does nothing about the black lady ibtalking about is working the front on the fryers and bagging the front counter food and drive Thu please do something about this our I going to further action she does not need to be wareing shorts at work please address the issue when mybfood was delivered to my table she did not say ty very rude

Dear Sir/ Madam

I came to your restaurant drive thru on Date 07/19/21 I was really disappointed with the quality of food that was served to me.cold food, Missing items, collected wrong order, using old lettuce unprofessional stuff really rude. handled wrong not listening to the customer. In waterburger burgers only see meat patties and the bun that is it
Hopefully someone gonna take care of my complain I spend $27 and not enjoy my meal I am really disappointed
This is Mina Flores
My number is [protected]