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Whataburger Customer Service Phone, Email, Contacts

Whataburger
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1.1 18 Reviews 590 Complaints
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Whataburger complaints 590

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A
6:55 pm EDT
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8/12/21 5:26pm Ordered a #1 with no onions or tomato Received meal at 5:40 pm Fries cold bun on burger hard Had maybe 5 customers in the store

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C
2:39 am EDT

Whataburger Ryan from Kyle TX location

Placed an order from the app. Never had a problem picking up from drive through by going to front of line. I was told by Ryan to go back and wait in the drive through line that was 8 cars deep when the app says my order is ready. What's the point in ordering from the app if you have to wait in line behind people that haven't even ordered yet? Please help make this experience easier for people and help us understand the point of ordering through the app as this experience was no benefit at all.

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J
1:52 pm EDT
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Whataburger service

Cedar Park on HW 183.. it took 30 min for my order. There was lots of talking and laughinfg but terible sevice. I had to wait 10 minutes to get my order in. The meal was cold and I had to go look for my order. Lots of people standing around. I love whataburger but this store needs help.
Tommy Weston
[protected]@yahoo.com

Desired outcome: Fix It

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J
5:20 am EDT

Whataburger Service

In the earlier morning of Aug 10 @ 3:45 am we arrived at you Eastchase location, store # 609 ordered our food with no problems. We pulled forward paid and were asked to pull up they were waiting on the shakes. 15min later our food arrived 10 min later our food came out and we waited over 30 min for our shakes which is unacceptable in my book. I would like for( 1. ) the issue needs to be addressed with staff on that shift. (2.) A refund for the 12.75 I spent cause not only did it take forever but they didnot supply a tray for the biscuits and gravy to eat out of nor utensils

Desired outcome: Refund

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A
11:50 am EDT

Whataburger Found a Maggitt in my burger

Found a Maggitt in my burger, Contacted the store manager his name was Bruce he asked that I email the picture

Desired outcome: Contacted the store manager his name was Bruce he asked that I email the picture

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S
12:27 am EDT
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My husband received his double cheeseburger and when when we got home and he opened it, the bottom bun was burnt black. It is rock hard and inedible. My name is Sheila Wiley and we eat at this whataburger often. [protected]. Even eating it he says it tastes burnt even after he took the bottom bun off to eat the rest of the burger! We have never had someone...

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12:26 pm EDT
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A coworker of mine, Nyima Johnston, stopped at a Whataburger located at Ben White (71) and Manchaca in Austin, TX last night to purchase dinner. She ordered a chicken sandwich, paid, was NOT given a receipt, waited a half hour, and was told they were out of the chicken sandwiches. She requested a receipt and a refund. The manager, named Jeremy, came over...

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Y
2:09 am EDT
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Date of service - 7/27/21 Restaurant - 585 Order - 532767 The employees on shift served this: Whataburger was cold even the paper it was wrapped in French fries was not only cold but old, brown in color This oder was totally unexceptionable, went back to return it. While on the way tried calling (6) times, call would go to voicemail. Went through drive...

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H
2:09 am EDT
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My boyfriend and I went to the auburn whataburger on sunday july 5th around 4am after working a 14 hour shift, we were absolutely starved and couldn't be happier to have somewhere open to eat. We wait in a 3/4 car line for over 40 minutes of we finally get to the window where we wait another 15 minutes get our order and then drive home. They forgot half of...

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L
3:19 pm EDT

Whataburger Rude employee, no food order received cheese allergy

Whataburger hwy 280 birmingham AL
Date 7/24/2021
Order 599157
Time 1:15 pm
Cashier: no name given
Order was incomplete
Cashier rude
Location 25min from house and I could not turn around and go back due to taking care of mom
Food order wrong and not complete
Food / hamburger had cheese on it which my mother is allergic to. Coke was bitter. My food was left out.

Desired outcome: Compensation for not getting food ordered ,cheese on hamburger could have had dire consequences had my mother eaten it and the food was smashed.

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K
7:47 am EDT

Whataburger Service

I visited your store in Cedar Hill to on beltline this morning. All I ordered was a taquito meal with a sweet tea. It took them 20 min. To get my order done. Which in turn made me late to work. I would've just said forget it, however I was Hel's hostage inside the drive thru line which doesn't allow me to pull out. The service was absolutely slow this morning and the employees on the inside all acted as if the store just opened 5 min. Ago. They all were moving slow as if they were still sleep. The managers shirt was wrinkled like it was in her back seat and she just reached back and threw it on. This is probably why her staff doesn't care because she doesn't. I will not stop there again before work.

Desired outcome: Change

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L
2:45 pm EDT

Whataburger service- I was never helped or acknowledged

I went to Whataburger in Lufkin Texas on Timberland Drive on July 23, 2021. I go to Whataburger quite often for their fountain drinks. Yesterday, I walked in due to the drive thru line being so long. I went in at 3:00 pm and went to the register- 3 employees were by the register talking, and one looked as if she locked her register and all 3 left and were laughing and joking with the entire crew. I figured she was getting off work so no big deal, but not one employee came to help me with my order. They were all just laughing and joking and literally ignoring me. I honestly figured I would at least get a "someone will be right with you". But no, after a several minutes I asked the girl doing the drive through (or was supposed to be because she was busy talking a laughing also- hence the long drive through line) if these register were open, her response- yes someone would get me in a minute. I continued to watch the staff have a good time. I finally walked out at 3:07 when no one even offered to take my order. Drive through line is usually long, but now I know it's not because this store is busy making their food, its busy having a good time visiting. I won't be going back to this store for a while.

Desired outcome: I don't want anything at all. I normally would not do these complaints, but I have been a supervisor before and would want to know my employees were goofing around and didn't even acknowledge a customer.

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D
3:15 am EDT

Whataburger Drive through customer service rep

First and foremost, I come to whataburger Atleast twice a week.. secondly, when I pulled up there's nobody that's in line, I looked at menu approximately couple of minutes and no one said hello can I take ur order, I had to say hello 4 times to get a answer.. keep in mind it's 1:35am.. as I start to order, your employee by the name of Jessie, he interrupted me Several times.. I said sir
Let me speak.. Jessie said, "oh no mam you will have to leave.. I did leave.. I was then on my way to lumberton whataburger, while my best friend whom was in passenger seat he's so in state of OMG, he can't believe that I was refused.. my best friend called Silsbee whataburger and Jessie answered the phone and all my friend wanted to explain to Jessie is that I wasn't being rude and that he was interrupting me and wouldn't let me speak.. that's when Jessie said, "that b**** was rude that's when I told my friend to hang the phone up.. finally while I driving off from
Being refused there was glass bottle that I didn't see bc I'm still in shock of what happened, and I ran over glass bottles.. I pray that I don't have flat from the result of your employee refusing me service, all four tires on my car are maybe four months old.. I've never in my life been refused bc I was mean.. I'm not mean person at all..

Desired outcome: Open for discussion

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D
2:47 pm EDT

Whataburger Worse service ever and rude

I went to whataburger #285, 4502 fredersbrg rd, san antonio, on July 21 at 9:06 am cashier jazmine was the rudest person ever and was over charging me. She gave me my coffee half opened which spilled on me and forgot my cream and sugar, I ordered the #25 meal and she forgot my orange juice and the stirrer for my coffee, I told her my senior coffee was free and tried to charge me for a small coffee and never apologized. The worst service ever, I called manager Raul Marin and told him about rudeness if employee...I will never return to this whataburger, it was horrible!

Desired outcome: Manager could at least have offered a free meal for another time, didnt even do that! Wow what idiots at this location

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J
9:47 am EDT

Whataburger How i was treated

There to employees that are very rude the cashier Joanna that took my order black lady in black shorts and glass was running her mouth to me she does that a lot to people she did that to my mom last week the manager does nothing about the black lady ibtalking about is working the front on the fryers and bagging the front counter food and drive Thu please do something about this our I going to further action she does not need to be wareing shorts at work please address the issue when mybfood was delivered to my table she did not say ty very rude

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K
10:22 am EDT
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An employee named Tania Payne has been very rude and disrespectful every time I come to whataburger she's either cursing me out or not giving me the correct meal, this has happened maybe 10 times now and I'm sick of it she's threatened me with her aunt. I don't like the rudeness and disrespect I am receiving whenever I attend to the restaurant, I will sue the store if it continues to happen

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M
6:16 pm EDT

Whataburger Product and wrong order and service

Dear Sir/ Madam

I came to your restaurant drive thru on Date 07/19/21 I was really disappointed with the quality of food that was served to me.cold food, Missing items, collected wrong order, using old lettuce unprofessional stuff really rude. handled wrong not listening to the customer. In waterburger burgers only see meat patties and the bun that is it
Hopefully someone gonna take care of my complain I spend $27 and not enjoy my meal I am really disappointed
This is Mina Flores
My number is [protected]

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12:11 pm EDT
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My dad just passed though whataburger in McAllen store# 1412 around 10 in the morning. He found an animal in his jalapeños and tried telling the manager about, the manager told him that "he couldn't do anything about it." I called the number for corporate in the receipt and the lady that answered me said what was the problem and I told her about the...

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S
11:54 pm EDT
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On Friday, July 16th, at 8:15 p.m. I pulled into the drive-thru line at the Clanton Whataburger (there were around 8 cars in the line at that time). I had my daughter with me and we waited patiently for about 20 minutes before we approached the speaker to order. After waiting 10-15 more minutes, we pulled to the window for our food. The young lady was very...

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N
12:52 am EDT
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I'm complaining about my work issue with the managers and general manager. I work in hamburger as an employee for like 6months. I work 7-8hours without any breaks. Everyone get breaks on time but whenever I ask for the break they didn't gave me break at all, I completely work straight 7-8hours a day. Secondly, everyone is eating or drinking in a kitchen...

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About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Cold hamburger and fries that tasted like eating a tire. was posted on Apr 29, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 608 reviews. Whataburger has resolved 10 complaints.
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  1. Whataburger contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
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    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
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    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
    Click up if you have successfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (800) 628-7437 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number
    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
    More phone numbers
  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media
Whataburger Category
Whataburger is related to the Fast Food Chains category.

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