Whataburger
Reviews and Complaints

On Tuesday morning at 3:30 AM I stopped in at your facility on Beltline Rd Carrollton Texas. I ordered 2 Sausage and egg biscuits in the drive through as I normally do
This time was different, I felt uncomfortable when the server asked for a two dollar tip on a seven dollar purchase. When I said I was already buying breakfast for a friend the pleasantries suddenly stopped. When I asked for some honey to go with the order I later found out she had put lemon juice in the order.
If this is how the new Whataburger policy is at the drive through attendants asking for tips and then adding sour condiments to your customers I think something should be done to address this problem. If this action repeats itself I may chose to do business elsewhere . I also thought I would be offered a receipt for my purchase but didn't receive one so right now o don't know what I was charged
My email address is [protected]@yahoo.com. please remit a reply to any action taken. So as to clear up any confusion on who the person was, its was a chunky black female with fake long eyelashes.

I've been going to the 125 Sycamore School Rd location in Fort Worth TX for 3 years now. It has rapidly declined in the quality of food. Today was my last visit. Disgusting hamburger. You've lost me as a customer. Whatever you have done to the quality the last 2 years has been quite noticeable. Although I'd love to see the quality of the food be like it used to be, I highly doubt that happens. I'll be eating more at the mom and pop's places that cook real meat, real quality food.

Today in San Marcos Center Point Store, it took over 35 minutes to get our food, this was after me having to return to the counter and inquire as to our order and standing there ten minutes being ignored. When we did get the food, the sandwiches were thrown together sloppy, the bread was stale and the sandwich was cold and uneatable. The fries were stone cold and greasy, and the store itself was filthy.
The meat was so thin you could hardly tell there was any meat there at all.

It is sad what What A Burger has become, dirty stores, poor service, cold and stale foods, and a burger that no longer is worth driving in to get and way over priced.

We no longer will go to What A Burger after 3o years.

Placed an order from the app. Never had a problem picking up from drive through by going to front of line. I was told by Ryan to go back and wait in the drive through line that was 8 cars deep when the app says my order is ready. What's the point in ordering from the app if you have to wait in line behind people that haven't even ordered yet? Please help make this experience easier for people and help us understand the point of ordering through the app as this experience was no benefit at all.

Cedar Park on HW 183.. it took 30 min for my order. There was lots of talking and laughinfg but terible sevice. I had to wait 10 minutes to get my order in. The meal was cold and I had to go look for my order. Lots of people standing around. I love whataburger but this store needs help.
Tommy Weston
[protected]@yahoo.com

In the earlier morning of Aug 10 @ 3:45 am we arrived at you Eastchase location, store # 609 ordered our food with no problems. We pulled forward paid and were asked to pull up they were waiting on the shakes. 15min later our food arrived 10 min later our food came out and we waited over 30 min for our shakes which is unacceptable in my book. I would like for( 1. ) the issue needs to be addressed with staff on that shift. (2.) A refund for the 12.75 I spent cause not only did it take forever but they didnot supply a tray for the biscuits and gravy to eat out of nor utensils

Found a Maggitt in my burger, Contacted the store manager his name was Bruce he asked that I email the picture

Whataburger hwy 280 birmingham AL
Date 7/24/2021
Order 599157
Time 1:15 pm
Cashier: no name given
Order was incomplete
Cashier rude
Location 25min from house and I could not turn around and go back due to taking care of mom
Food order wrong and not complete
Food / hamburger had cheese on it which my mother is allergic to. Coke was bitter. My food was left out.

I visited your store in Cedar Hill to on beltline this morning. All I ordered was a taquito meal with a sweet tea. It took them 20 min. To get my order done. Which in turn made me late to work. I would've just said forget it, however I was Hel's hostage inside the drive thru line which doesn't allow me to pull out. The service was absolutely slow this morning and the employees on the inside all acted as if the store just opened 5 min. Ago. They all were moving slow as if they were still sleep. The managers shirt was wrinkled like it was in her back seat and she just reached back and threw it on. This is probably why her staff doesn't care because she doesn't. I will not stop there again before work.

I went to Whataburger in Lufkin Texas on Timberland Drive on July 23, 2021. I go to Whataburger quite often for their fountain drinks. Yesterday, I walked in due to the drive thru line being so long. I went in at 3:00 pm and went to the register- 3 employees were by the register talking, and one looked as if she locked her register and all 3 left and were laughing and joking with the entire crew. I figured she was getting off work so no big deal, but not one employee came to help me with my order. They were all just laughing and joking and literally ignoring me. I honestly figured I would at least get a "someone will be right with you". But no, after a several minutes I asked the girl doing the drive through (or was supposed to be because she was busy talking a laughing also- hence the long drive through line) if these register were open, her response- yes someone would get me in a minute. I continued to watch the staff have a good time. I finally walked out at 3:07 when no one even offered to take my order. Drive through line is usually long, but now I know it's not because this store is busy making their food, its busy having a good time visiting. I won't be going back to this store for a while.

First and foremost, I come to whataburger Atleast twice a week.. secondly, when I pulled up there's nobody that's in line, I looked at menu approximately couple of minutes and no one said hello can I take ur order, I had to say hello 4 times to get a answer.. keep in mind it's 1:35am.. as I start to order, your employee by the name of Jessie, he interrupted me Several times.. I said sir
Let me speak.. Jessie said, "oh no mam you will have to leave.. I did leave.. I was then on my way to lumberton whataburger, while my best friend whom was in passenger seat he's so in state of OMG, he can't believe that I was refused.. my best friend called Silsbee whataburger and Jessie answered the phone and all my friend wanted to explain to Jessie is that I wasn't being rude and that he was interrupting me and wouldn't let me speak.. that's when Jessie said, "that b**** was rude that's when I told my friend to hang the phone up.. finally while I driving off from
Being refused there was glass bottle that I didn't see bc I'm still in shock of what happened, and I ran over glass bottles.. I pray that I don't have flat from the result of your employee refusing me service, all four tires on my car are maybe four months old.. I've never in my life been refused bc I was mean.. I'm not mean person at all..