Whataburger – Page 9

#734, S. Espinpza Manager

0629 10/13/2021

Slow window service, 15+ mins. Wrong order, Manager unwilling speak.
After waiting 15+ for a wrong order. I had to return to get my correct order. 5-6 cars in drive through, 1 person behind the counter, 3 people in an office.

I asked for help, the one person went to the office
Then told me to wait per the manager
3mins later. I asked for the correct order (paid) and to speak to a manager.
Jr. Manager came out as did her JOB. Espinoza did not offer any guidance of respect, That poor service is a reflection of the Manager.
WHAT-A-WAY to treat a LONG TIME WHATABURGER CUSTOMER

Restaurant 855 on Marsh Ln., Dallas. Couple of months ago, drove up to drive thru lane. One car ahead of me. Great! No long wait time. Except they left him sitting there for ever without taking his order! I finally had to drive around, swearing off your establishment forever. I thought corporate deserved to know why they lost a customer for life; so, went online to take a survey. But, the sites I found required a survey code, which I didn't have. So I guessed you guys didn't care. Until today. I was almost in a car accident. In thanksgiving, I decided to wait through your drive-thru no matter how long (it wasn't). Let me say, since COVID, I have more of an appreciation for front line workers, so often tip clerks in drive thrus, now. I gave cashier Mikaya L. on order #588430 a $5 tip on an order totaling $9.35. That's over 50%. At the end she asks me if I want ketchup. Why not? She comes back with 2 packets; but, before giving them to me, asks to check my receipt to make sure ( really ordered & paid for a large fry. Really? I just gave you $5, over 1/2 the cost of the meal, and you're haggling over a couple of packets of ketchup? I'd think you'd be giving them to me by the handful, apologizing for not being able to fill up my car with them! You guys really count pennies that much? Seems excessive to me.

The hamburgers /cheeseburgers, the last 3 times I have gone to Whataburger the food has been cold. I don't want to eat a cold burger! I love Whataburger but will go someplace else !

On Tuesday morning at 3:30 AM I stopped in at your facility on Beltline Rd Carrollton Texas. I ordered 2 Sausage and egg biscuits in the drive through as I normally do
This time was different, I felt uncomfortable when the server asked for a two dollar tip on a seven dollar purchase. When I said I was already buying breakfast for a friend the pleasantries suddenly stopped. When I asked for some honey to go with the order I later found out she had put lemon juice in the order.
If this is how the new Whataburger policy is at the drive through attendants asking for tips and then adding sour condiments to your customers I think something should be done to address this problem. If this action repeats itself I may chose to do business elsewhere . I also thought I would be offered a receipt for my purchase but didn't receive one so right now o don't know what I was charged
My email address is [protected]@yahoo.com. please remit a reply to any action taken. So as to clear up any confusion on who the person was, its was a chunky black female with fake long eyelashes.

I've been going to the 125 Sycamore School Rd location in Fort Worth TX for 3 years now. It has rapidly declined in the quality of food. Today was my last visit. Disgusting hamburger. You've lost me as a customer. Whatever you have done to the quality the last 2 years has been quite noticeable. Although I'd love to see the quality of the food be like it used to be, I highly doubt that happens. I'll be eating more at the mom and pop's places that cook real meat, real quality food.

Today in San Marcos Center Point Store, it took over 35 minutes to get our food, this was after me having to return to the counter and inquire as to our order and standing there ten minutes being ignored. When we did get the food, the sandwiches were thrown together sloppy, the bread was stale and the sandwich was cold and uneatable. The fries were stone cold and greasy, and the store itself was filthy.
The meat was so thin you could hardly tell there was any meat there at all.

It is sad what What A Burger has become, dirty stores, poor service, cold and stale foods, and a burger that no longer is worth driving in to get and way over priced.

We no longer will go to What A Burger after 3o years.

Placed an order from the app. Never had a problem picking up from drive through by going to front of line. I was told by Ryan to go back and wait in the drive through line that was 8 cars deep when the app says my order is ready. What's the point in ordering from the app if you have to wait in line behind people that haven't even ordered yet? Please help make this experience easier for people and help us understand the point of ordering through the app as this experience was no benefit at all.

Cedar Park on HW 183.. it took 30 min for my order. There was lots of talking and laughinfg but terible sevice. I had to wait 10 minutes to get my order in. The meal was cold and I had to go look for my order. Lots of people standing around. I love whataburger but this store needs help.
Tommy Weston
[protected]@yahoo.com

In the earlier morning of Aug 10 @ 3:45 am we arrived at you Eastchase location, store # 609 ordered our food with no problems. We pulled forward paid and were asked to pull up they were waiting on the shakes. 15min later our food arrived 10 min later our food came out and we waited over 30 min for our shakes which is unacceptable in my book. I would like for( 1. ) the issue needs to be addressed with staff on that shift. (2.) A refund for the 12.75 I spent cause not only did it take forever but they didnot supply a tray for the biscuits and gravy to eat out of nor utensils

Found a Maggitt in my burger, Contacted the store manager his name was Bruce he asked that I email the picture

Whataburger hwy 280 birmingham AL
Date 7/24/2021
Order 599157
Time 1:15 pm
Cashier: no name given
Order was incomplete
Cashier rude
Location 25min from house and I could not turn around and go back due to taking care of mom
Food order wrong and not complete
Food / hamburger had cheese on it which my mother is allergic to. Coke was bitter. My food was left out.