Whataburger reviews and complaints 1
View all 590 complaintsWhataburger - Drive thru service at 5480 Pensacola Blvd. Pensacola, Fl.
I pulled into the drive thru, there were 4 or 5 cars ahead of me. I am a patient person so when she said she would be right with me I said ok. About 15 minutes later I told them I didn't mind coming inside if they were having problems with the drive thru. I informed her I have covid and was trying not to expose anyone. She said "Please don't come in". I said fine, about another 10 minutes later I asked if they were still taking orders from the drive thru. I was then informed I could order whenever I was ready so I gave them my order. I waited another 5 or 6 minutes without even getting a confirmation or price for my order. They basically ignored me until I left to go to a professionally staffed restaurant. I love Whataburger, but I can assure you I will not be returning to that one.
Desired outcome: Obviously I feel like they need training because they lack customer service entirely.
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