WestJet Airlines
reviews and complaints

My new suitcase was damaged in Transit from Vancouver to London Gatwick on 6th June 2023. The initial leg was flight WS114, second leg was WS1, arriving on 7th June 2023.

The luggage tag number is: WS9838761450, for Nicholas Court.

The damage was reported immediately to a member of staff at Gatwick to the Luggage Complaints Department located near the carousels, and a report number DPR LGWWS11506 was given to me. Several pictures were taken by the staff member who assisted with registering the damage report.

I have tried to file this claim online several times, but without success.

Please forward this request for a replacement suitcase to the appropriate Department.

The case details are: Red "Sirocco" fabric suitcase with 4 wheels; dimensions: 28cm x 50cm x 82cm.

The damage was that the fabric was torn along the bottom section between the wheels and near to the zip line for 18-20cm.

Thank you

N Court

My father and uncle booked a trip from Edmonton, Alberta to Saint John's Newfoundland for 1205 am June 12, 2023, this trip has been booked and paid for months ago via credit card and when I arrived to take them to the airport two hours prior being a domestic flight nowhere on the itenarey does it state to arrive June 11, 2023. This is a completely honest mistake and they are devasted as they were going home for the buriel of a family member who passed away early spring. The trip was booked through Travelocity and a cost just shy of $2000.00 CAD and both Travelocity as well as West jet are telling us there is nothing we can do and no type of refund is available. We undersand that 1205 am is early morning as today or tonight at 1205 would be June 13 but the itenarery states June 12 and to arrive 2 hrs prior . Living off of a seniors pension this is a huge expense and they are completely devasted. Is there any type any amount of reimbursement that can be done? Any amount will help.

Thank you!

Amanda

[protected]

Travelocity Itinerary: [protected]

Hi,

I book a flight from toronto to New york city between May 18-May 21st. I received an email from west jet stating that my return flight from New York city La guardia was canceled and the email gave me an option to get a full refund in the email that was sent. West jet refused to give me a refund and gave me a $351.00USD credit instead to use for another flight. Recently, I have called the westjet line and have been connected with Mike at ext 325. Since Inquiring about a flight vacation package that I may be interested in, Mike kept calling me 8 times for the last hour in one day. This is harassing phone calls. Therefore, I no longer want to do business with west jet and want my FULL REFUND CREDIT. I DO NOT WANT TO BOOK WITH YOU GUYS ANY MORE AND YOU GUYS OWE ME A REFUND AS PER THE EMAIL THAT WAS SENT TO ME! I will be writing to Corporate head office to dispute this and will call the authorities to file a report against harassing phone calls from Westjet. I will also reach out to the media about this.

Westjet has done nothing but taken Canadians hostage. They bought Sunwing and cancelled all there Canadian flights. They have latterly now shut down what little completion we Canadian people had by now allowing a carrier like Air Canada to dominate and charge Canadians what ever they feel. This is Canada and we should have reasonable inter country flights and not be gauged and manipulated by the the airline industry with flights and destinations as we are now. Now the Canadain Goverment has allowed the Sale of Sunwing to Westjet, and now westjet has the upper hand and is cancelling swoop what is this country and the Goverment coming too here now. Its wrong, its not being managed, and it taken advantage of the Canadian population, Open the skys up in Canada to US carriers and put thin bull crap manoply to rest. Its Canada for god sake and we should be able to travel withing our country for a resnable cost and not be ripped off by what you transport Canada is allowing to happen in Canada. Here is a prime example. Air fair Toronto to Gander NFLD. Look it up and you get the clear Picture. Only Air Canada will fly into there, and all other low cost airlines fly close but not into Gander. Its wrong and not fair they carry on this way and we continue to let it happen.

At 10:09am EST on June 7, I was put through to an individual in the Westjet 'customer escalations' department. I explained why I was calling and advised that I was upset as I had been provided with incorrect information regarding an email notice related to expiring travel bank credits. The agent aggressively and very confrontationally asked me "Are you going to yell at me?" when I had not raised my voice in anger at all, then asked if I was going to continue to be upset repeatedly (still aggressive and confrontational). I was taken aback and explained again that I was not happy with what had transpired with my experience so far and he asked if I wanted him to help me or not (again, not the experience I would expect from a customer escalations department staff member who is responsible for smoothing over bad experiences, not make them worse). I said that I was not yet sure if he could help me (which is a fair statement, given the fact that all he had done thus far in the conversation was be belligerent and aggressive), to which he became offended, made a rude huffing noise and said "Fine, then have a nice day" and disconnected the call. At no point was I rude to this agent, so his reactions were extremely troublesome. I have never, ever had an experience such as this in my life dealing with customer service departments, where an agents ego has taken over the entire interaction. I called back to ask who it was that I had spoken with in the customer escalations department but of course, they could not/would not give me that information. The only bright side to this awful experience is the second customer escalation agent that I spoke with who handled the issue and provided the desired outcome. The second agent was pleasant, friendly, empathetic and resolved my issue very rapidly and efficiently.

Good Afternoon,

I have a complaint to make. If this is not being sent to the proper place please let me know where to send it. It is not easy to find an email or address to send a complaint.

My name is Sandra Leslie. My husband is Dan Leslie.

We were booked to fly from Grande Prairie, AB to Orlando, Florida on Feb. 13th and return Feb 24, 2023.

Flight went great getting there.

We went to the Airport at 1230am on Feb. 24th as we could not do an early check in.

We went back and forth from WestJet to Delta trying to find out what was wrong. They both said the tickets for my husband and myself were cancelled. Each blamed the other. We got on the phone with Airmiles. The only solution from all Airlines was to rebook Feb. 28th, 2023.

We were very disappointed. Our daughter and her family were with us. They had no problems. Same flight. I have been in contact with all Airlines. What I have been told is that my husband and I never had a ticket to come home. T

he Agent at the West Jet counter on Feb 13th made a name change on the tickets. I am thinking she cancelled our tickets for coming home. Can someone please look in to this for me. Everything you need should be on file, as I have made calls prior to West Jet.

I feel you should give us some compensation for this. Please let me know how you can help or if you need anymore information.

Thanks,

My 88 year old Mother arrived from Saskatoon on Flight WS 3247 on June 1, 2023. I had requested a wheelchair for her.

The Westjet representative that arrived to help her was initially reluctant to even help, and was rude. She finally started to push my Mom to the arrivals area, and managed to slam Moms leg into the inside of the elevator bending her leg back. I have taken a picture of the swelling. This Westjet employee then abandoned my Mother at a row of seats, and never took her to carousel to retrieve her luggage. So now this 88 year old woman with mobility issues had to request assistance from someone other than a Westjet employee in order to retrieve her luggage and make it outside. This is totally unacceptable. Do better Westjet!

Hi

Hope you can help me with a cancelation, it seems no one can help with this. I am unable to make my flight and tried very hard to cancel with no luck. Why is it so hard to cancel. Here is my booking #UEMC2B MY NAME IS WINIFRED STRICKLAND . I was suppose to fly tomorrow but unable to. I talked to agents and they said they could cancel and called me back today to say they cant.

Would like to make you aware of an incident onboard ws#1101 on the evening of april 29, 2023. I was sitting in 7c when a passing male flight attendant was stopped by the man sitting across the aisle from me in 7d. He asked for a glass of water so that he could take his medications. 

Without anything further, the fa started yelling words to the effect that he and the rest of the crew did not have to accept this type of inconsiderate behaviour from passengers. He went on to rant about how they had done 2 full services and we were going to land shortly. The passenger said, yes, but he needed to take some medications now. The fa told the passenger that he should have purchased water at the airport and repeated that they had done 2 full services. All of this was said at the top of his lungs while I could barely hear the request from the passenger. The passenger said something quietly and the fa yelled out his name and employee number in a rapid fire response so that it was impossible to hear/understand the specifics. The only way I could identify him is to say that he appeared to be asian in appearance. It struck me that the fa was trying to create a scene so that others would hear him which was now the case in the rows surrounding us. In fact, the woman sitting next to the passenger in question was about to say something to the fa., seemingly in support of the man who asked for water when the fa stalked off, returning a moment later with a glass of water for which he was thanked. At that moment I thought, "I won't fly this airline again." all the fa needed to do was get the water and move on.

There was nothing to provoke this fa to this sort of performance. And I wondered how he would react in a real emergency. He lacked all sense of personal control and professionalism towards his client and seemed to want everyone in the area to witness it. This employee needs to be disciplined and given further customer service training. He is the face of westjet in the air and appears to be on his last nerve. At the same time I would suggest he be given some stress testing for as he seems to be suffering from something to cause him to be so easily provoked. Not only did he create a negative impression on the passenger in question, several other clients around him also got the same negative feeling.

You might say this is none of my business, but it certainly is westjet's.

Yours truly,

Marsha fraser

Date: May 9.2023
3 of us from Alberta had flight from Yyj to
Lloydminster with a connection to a WestJet flight at Calgary. Ab.
For some reason, the excuse given was silly, the ground crew delayed departure by 1/2 hr. This had the effect of us missing our connection to Vermillion, it astounds me that the Lloydminster flight could have been held to allow this connection for passengers to board.
One party has ambulatory issues and wheelchair acceded was pre booked etc.
WestJet in an arrogant and outrageous way have denied any responsibility and refused to compensate us for the added hotel
Costs due to delays that were in no way out fault, extremely disappointing and I will
Ensure every one of my travelling mates are aware of this abuse. Please rectify.
Thank you.

We were booked on flight WS3414 leaving Victoria and going to Calgary May 8, 2023. When we arrived at the airport we were advised that our flight had been cancelled. There was no one at the West Jet desk or in fact in the airport to assist us. We were not able to check in at the kiosk. I telephoned the number given on your website and confirmed the flight had been cancelled. They advised we had no flight and then booked us after a great deal of hassle on Flight 154 that evening. We were charged $256.76 to book our seats billable to Infinity-Web solutions. They also confirmed that we were not on any flight and advised that to reboook we would have to use another airline or not leave until May 10, 2023.

Having no option we agreed to the charge.
We feel that this mix up was totally preventable and experienced a great deal of stress due to the same. We would at least like to be reimbursed for the charge for booking a seat

We returned from a one week trip to Ixtapa on April 5, 2023. The duty free clerk told me that as the bottle was not transparent, it needed special packaging. I was further advised that I would have to put the bottle into my checked luggage after customs as I couldn't carry it onto the second flight. When we arrived at the Calgary airport, we did not get our luggage as it was transferred on to the next plane. Then we had to leave the secured area and go through the open terminal and back through security to get to our next flight. As we approached Security, I was told that I could not take the bottle and had to relinquish it to Security. All of the staff commented that "this happens a lot when you return from Mexico"!

I had followed all of the directions given to me... done nothing wrong... but I lost the gift that I bought. Maybe West Jet can tell me why we had to go back out of the secured area to have to go through security for a second time? On our trip to Mexico, we were able to stay in the secured area. No second security check.

1 hour delayed flight in Winnipeg caused us to miss our connecting flight to Nanaimo. Spent the night in Calgary after a 2 hour wait to get flight to Victoria instead of Nanaimo. Waited another 2 hours in Calgary trying to retrieve our luggage which wasn’t located but we were assured it would be on our flight to Victoria the next day. After arriving in Victoria, no luggage. After yet another long delay we were informed it had been sent to Nanaimo. Finally got our luggage 10 in the evening. We ended up getting a cab in Calgary because the shuttle wasn’t available at our location so that cost $40. Our daughter had to now drive 2 hrs to pick us up in Victoria another cost $200 in gas. I would appreciate payment for these two things. We have always flown WestJet and have never experienced this. My husband had injured his leg so walking from gate to gate was an issue. With no help.

Reservation code QBMPZP

Airline Confirmation WKZEQT

Flight 724 Vancouver to Toronto

Flight was rerouted to Ottawa. April 5th a day later left Ottawa on WS 3489 scheduled to leave at 09:10P delayed for almost 2 hours or more. Arrived in Toronto to find that the accommodation that was promised was not honored by the hotel. Food vouchers were not valid, and I was left to find my own accommodation and food.

On April 6, I checked into the Hampton Inns in Toronto after not being able to shower since the 4th when I left Vancouver. The cost for 2 nights was $429.63 USD and an additional $90.30 for food due to my food allergies. Unfortunately, I cannot just order food from every restaurant. I received emails offering 'A hotel stay on us'. Gave us the option to 'Choose a hotel' then I was told it was not valid.

I notice that most of your complaints are not resolved but I hope that this is resolved because this was not on me and I should not have to be saddled with additional costs that I cannot afford.

My contact email is [protected]@gmail.com and my phone is [protected].

I await your response.

Thank you.

We had premium reserved seating, paid for that. When checking in we were not sitting together. Told we would have to see someone at the gate. They called the person sitting beside me (who booked the night before) and he changed his seat. For premium seating, ran out of Chicken and red wine. very disappointing. And stressful! And the flight was 2 hours late, the reason we chose the day flight was to get there at a reasonable hour.

The seats are old and very uncomfortable for the cost of the flight should have nice comfy seats.

Can email me Kellie at [protected]@telus.net

On June 29, 2022, my husband and I booked a flight with our companion fares from Vancouver to Calgary. The reason for booking any flight with $0 cancel or reschedule, was so that we would not lose our companion fare. The Westjet agent who helped us advised us that if we were to change the flight, we would be able to reuse the expired companion fare. If we were to cancel the flight, then we would lose the companion fare. We had every intention of changing the flight because we were not going to go to Calgary in April.

Fast forward to April 22, 2023 and we needed to reschedule our flight that was going to happen on April 24, 2023. The Westjet agent now advises that we would be losing our companion fare if we were to reschedule our flight. She said we could call the escalation team to pull the tape of the initial call but she could not do anything for us at the moment and we would either need to cancel or reschedule and both would cause us to lose the companion fare.

Hi

I am a member of Operation Freedom Paws Canada, a service dog training organization that, ironically, is selling Westjet tickets at the moment as Westjet has generously donated a couple of flights to support our endeavours. OFPC trains dog and handler/trainer teams to become certified Service Dog Teams over the course of a year and transforms the lives of service men and women (and others) with complex PTSD and Traumatic Brain Injury (TBI) along with other often crippling disabilities.

In the past our members have flown with Westjet, with our head trainer's approval, whilst still in training. As I say, training takes a full year. Now it seems that Westjet require government photo ID for our trainer's - which many excellent dog trainers do not have. A letter from our organization approving our travel has always been sufficient in the past. Oher airlines welcome us on board. However Westjet often has routes that are pertinent for us - in particular Calgary-Comox (our Canadian head office).

My name is amy morrisey.
It is april 18/23

On March 26 I was assured westjet would call and or email me back. They have not. I called today and was treated with such disrespect by TARVINDER at the EXECUTIVE TEAM employee # 14709 I was speaking with her - well trying to - as she spoke forcefully harshfully and over me,. not listening to me and not offering ANY method to assist in rectifying the situation. Yes there are notes in my file from March 26 and today.

I want my 140.55 returned to my VISA that WESTJET received on Feb 3 for a flight I was told I WASNT ON THE MANIFOLD as my reservation (yes I still have the document) was "voided and I dont know how or why". Or I will accept a RETURN FLIGHT Comox to Vancouver, BC june 10 or later

Situation:

Amy C Morrisey

316-1876 RIverside Lane

Courtenay BC

V9N 0H9

[protected]@gmail.com

[protected]

Booked a flight March 26/2023 from Vancouver to Comox BC westjet flight 3051 at 3:55pm. Booking Reservation COnfirmation number MWHNMX

This was booked and paid for on Feb 3/23. Yes I booked online through a third party. Yes I did not book cancellation insurance. And Yes I know westjet third party bookings refund policy. Trust me, I have read it and TRAVINDER explained it curtly at least 5 times in one call as I TRIED to tell her IT IS NOT THE THIRD PARTY'S FAULT it is westjets.

What happened? Why wasnt I on that flight? I had returned from a 3 week trip to ireland and called ahead to see if I could be on an earlier flight home. I reached a WESTJET staff who said (and I have a witness who was standing beside me at the time of this and the second call that day to westjet) "You are not on any flight". Yes I gave her all my info and my booking reference. I asked her to double check. I told her I could sent her a screen shot of myu flight documents! No room on any flights at all. I had to get home to work!

So I booked a flight with HARBOUR AIR seaplanes - their last seat, for 197.00

Yes I have my visa statement showing you got paid, and so did harbour air.

A few hours later, same day, I called westjet back to ask for a refund. But a DIFFERENT westjet staff said "you ARE on the manifest" "I see your name". TOO LATE! I had paid the 197.00 non refundable for the seaplane. Remember I have a witness to the first westjet call.

So she was "terribly sorry and will start an investigation"- as I asked for my funds of 140.25 back. I was told "westjet team will email and or call you in a few days at the latest". THat was march 26. Today is April 18 as I have already stated.

Today TRAVINDER said that Westjet 3rd party bookings DO NOT RECIEVE refunds and THERE IS NOTHING I CAN DO FOR YOU. I asked to speak to her immediate manager and or someone who could look at this extenuating situation. "There is no one. you are not entitled to a refund, you have to speak to the third party. I represent the Executive Team and you can not escalate this situation further." She then told me she was hanging up which she did. She did not direct me to another avenue of resource with westjet. She did not direct me to this complain forum.

As it was a WESTJET STAFF who mistakenly told me I wasnt on a flight, and a second westjet staff who told me I was - after I found my own way home on my own non refundable dollar - and then west jet who said I would hear from you... AND a third party was NEVER part of any conversation after feb 3, that WEST JET could at least give me back my 140.25? Though I think you should pay the amount of 197.00 of the seaplane that I had to pay for your error.

It is NOT THIRD BOOKING PARTY THAT MADE A MISTAKE. I DID NOT CALL FLGHTHUB TO HAVE THEM TELL ME I WASNT ON THE MANIFEST.

I feel frustrated. I feel helpless. I feel I was and am being treated unfairly and unjustly by westjet. I am angry at this waste of time an energy. I am so upset and how I was dismissed with no avenue to solve this. For what?

140.25? Seriously?

I hope you will agree and call and email me and send me either a refund for YOUR MISTAKE or a flight credit.

Respectfully and truthfully, AMY

AMY Morrisey

Myself and my coworkers booked flights with Westjet to attend training/conference that has already been paid for because we had flights. The flights have been changed both to and from our destination to different days, resulting in a considerable amount of cost to our organization as well as creating an unacceptable schedule.

Original departure was June 4; Westjet has changed the departure to June 3 with an overnight in Calgary.

Original return was June 8; Westjet has changed the return to late June 9. This is not possible for me as I have to be elsewhere on June 9.

Westjet's carelessness, lack of common sense, and lack of respect for their customers is beyond incomprehensible.