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I submitted a complaint regarding my flight VY1240 to Alicante on 16 July 2019. It's been over three months and have heard nothing from you not even confirmation that my complaint is being investigated. I fly with your airline to Alicante at least six times a year and have done for year...
I flew Vueling Florence to Luton last Tuesday. The pilot decided, after the plane was fully boarded, to offload 27 suitcases without telling any of the passengers. We waited at the baggage carousel in vain, were eventually sent to the baggage liaison who had us fill out contact forms and...
My traveling backpack never showed up on the carousel at my final destination... I was travelling from Montreal to Milano. I am moving from Canada to Europe and brought with me the bare minimum, but still the most valuable things to me. Roughly speaking I put my life inside 1 bag. I called...
The whom it may concern
I made a booking for my parents for 14th of September to 19th to September through Vueling because normally I really like your company and the staff is very nice! Unfortunately my mother told me only after 24h that her name in the Italian passport is her birth last...
Good Morning,
On Tuesday, July 16th, my husband and I were about to board the plane (VY1503 from Paris, Orly to Florence) with our hand luggage but since we were one of the last people to board there was no longer any overhead bin space. The airline made us check our luggage at the gate. Once...
Dear Sir,
Yesterday I had a flight from Palma to Barcelona and the flight delayed from Palma almost 40 Min and the bag also delayed, I wait more than 30 min near the belt number 3 and I did not find my bag, I ask the team there and I told them that I have another flight to Qatar with...
Complaint about your Customer Service
SR_Number: [removed] - Booking code: [removed]
On the 29 May 2019 I was booked on flight VY 2470 from Nuremberg to Barcelona, due to fly at 14:40 to attend a work event. There were a number of adidas colleagues I was travelling with. I did try to...
I was booked to fly from Cardiff to Alicante but unforeseen problems meant the journey to Airport meant my journey took 4hours instead of 2hours 30 minutes . Roads into Cardiff closed because of a protest .I contacted airport explaining my predicament and they said they would try to help...
To whom it may concern,
As a travel agency, we Bourgi Travel, would like to bring to your attention an important issue that one of our valuable customers had faced during her fly from Beirut to Barcelona through Vueling Airlines (Flight number C8LC9F). Prof CARINA MEHANNA who is a frequent...
lost luggage on 2/2/2018 arriving in genva my phone number is [protected] I have served county court papers on heathrow airport terminal 1 court claim number is f79yj313 my name peter Jackson it came back not found when I win judgment I will send in sheriffs more costs involved and if...
I have received a payment from Vueling to the value of $76.56 AUD, following a request for compensation for delayed luggage.
I have not received an email stating what this payment was for. Furthermore, I believe this is significantly less than the amount I produced in receipts (139.04). And I do...
In December 2018 I purchased a trip with Vueling for myself and family: my booking code is GI4KSH and got a confirmation of my trip for July 9th (2019) from AMS to MXP (Amsterdam to Milan Malpensa).
April 30th 2019 they sent me a notice that the flight would leave 5 minutes earlier.
June...
Flight VY 7460 whilst checking in the two ladies at the check in desk. (My friend has photos of both of them) were not letting me check in my bag because they were upset at my friend. He stood in the wrong line and when he mentioned that we were going to miss our flight the lady told him...
on the 18/05/19 i traveled from London to Rome with my family, on the flight VY6231
The staff at the airport were really unfriendly.They stressed me out for no reason.
So i was traveling with my husband and 11 months old baby. So we passed the check in with no problem, but before we go into...
Reference PMOVY16702
Our baggage has been lost by Vueling from Florence to Palermo on 15/5/19 on the 2:05pm flight from Florence, flight number FGQT8K. It has now been 24 hrs with no update, no email and no phone call from Vueling. We have no clothes or toiletries or phone chargers. The...
Booking code:: B9HY9P . As you will see by this code we recently booked a return flight with your airline to Vienna, this was a early surprise birthday present for my girlfriend to see a concert and meet up with friends. Flying out was no problem even though my original flight time wa...
On the 30st of April I travelled with my child on the flight VY6224 from Rome to London. The day before the departure I started the online check in but I stopped when I saw that my daughter was allocated a seat few rows far from me. We travel a lot and never happened to me to be allocated...
Charged 91€ on 22nd January through PayPal for a flight from Barcelona to Manchester 23-24th March. Told not booked on flight and had to rebook and pay again with another, better, company at twice the price (171€) Countless emails, where I provided both PayPal statement as pdf and bank statement...
AHL Reference Number: LGWVY19416
To whom this may concern,
I am writing to you regarding this awful incident where I was without my luggage for three days. I left Florence Friday the 25th to arrive at Gatwick, to find my luggage was not on the same flight as me. This caused immense stre...
i have booked a ticket from LGW to SSH
LGW/FCO/SAW on 21/12/2018 & the 1st flight was delayed for 3 hours & i have missed the connection & when i asked for another flight to reach my destination in both (Vueling & Pegasues disks) they have both refused & asked me to collect money from...
Booked onto flight D6TES1 Barcelona - Mahon ( Menorca ) 17.15 pm on Sept 13th 2018
Flight times changed 3 times in the hour before departure so that the next flight was leaving at the time my flight delay had previously been announced .Arrived at departure gate to be told wrong flight but...
flight VY8473 on 31/08/2018
On the 31st of August, I've had a flight with vueling to Barcelona at 10pm. At 8:10 pm I receive a message saying that my flight was cancelled (no reasons mentioned). After waiting 2 hours in the queue, they told me I could get another flight the day after with...
Melanie Rees complaint against Vueling Airlines - Flights UB4RYP
I am writing to complain about an issue with a refund for changed flights.
Case Details
Melanie Rees
Bryneglwys, Pyle Road, Bridgend, Mid Glamorgan, CF336HS
Company: Vueling Airlines
Service: Flights - departure cardiff...
I am writing on behalf of my daughter claire gerber who flew on your airline from florence (she was holidaying here for a week) to uk. This was on saturday 23 june 2018. She is now attending a course in bristol from monday 25 june to friday 29 june and I am assisting her from south africa...
EGSF3U
Parkash Dhatt
Dilawar Dhatt
We were scheduled on flight 8319 on April 29, 2018 from Barcelona to Amsterdam. We were told we could not board the flight because it was full. They took our luggage on the flight.
We were going another flight at 3:30 in evening. My husband and I are over...
Hello I am doing this on behalf of my parents
They left home at 10am on sunday 8th october to catch plane @ 1.30pm. To arrive in barcelona @ 3.30pm, but it was cancelled. We are both in our seventy-five.
We were on flight vy8753 from birmingham to barcelona on sunday 8th october. we wa...
My partner and I sat at the back of the aircraft with a stag party, it was appalling they were drunk, swearing and jumping on top of each other. My partner and the gentleman in front told them to watch their language but were ignored . They were drinking a bottle of vodka which the air...
Yesterday (06/10/2017) my wife and I were on the Mahon to Barcelona flight leaving at 18.50 in seats 5A and B. Boarding procedure there is two lines of 1-14 and 15-31. We were in the 1-14 line and this last to board. We conformed to size and weight for hand luggage unlike many others ...
Dear customer service employee,
I am writing this letter as a complaint about the Vueling service in Charles de Gaulle Airport and asking to return my money for a ticket that I have lost.
September 27th, I was arriving at Charles de Gaulle Airport on the time. I supposed to fly from Pari...
Hi Vueling. This is the first and last time I will use Vueling.
Booking Reference: HBPZPW
My return flight (VY8406) from Amsterdam to Luton on 19th September 2017 was cancelled. No reason why and all I got was an email about 10mins before I was boarding. And there was no staff to tell u...
Our group of 10 people's flight has been canceled with unknown reason, emailed them many many times over 6 months. We still have 6 people haven't received our refunds, we've went to their counter directly in Barcelona and they said they cannot do anything then asked me to call customer...
Checked in at Luton airport 30/08/2017
Bishop/Janet
Caldidott/ Vanessa
Plane delayed twice, then cancelled.
All passengers were taken onto a coach and driven to Gatwick airport, and then given rooms at the Hilton Hotel. Then taking a flight to Barcelona. We arrived in Barcelona ten hour...
Please see below list of flights that I have taken but I have not been given any PUNTO points:
31/08/2016 YBJG7G AMS-LTN ONE WAY
10/11/2016 HFCQMX LTN-AMS RTN
18/11/2016 SI4H9B LTN-AMS RTN
13/01/2017 TFG93X LTN-AMS RTN
24/01/2017 Y9BWUC AMS-LTN ONE WAY
27/01/2017 XDY9FD LTN-AMS...
Dear Sirs,
we booked a flight on the Iberia Website on 22. June 2017 from PMI to VLC with 2 Persons ( ticket numbers are 075-[protected] and 075-[protected].
The flight was operated by Vueling with flight number VY3952.
After waiting more than 2 hours the flight was cancelled and also our...
Our flight was delayed for three hours then cancelled at 22:30. We were then made to wait outside in the cold to be taken to the hotel. We were taken to the hotel at 1:30 am. The hotel had no rooms for us and we eventually got a room at 2:30. The next morning we were given one drink and a...
3 Waresfield
Ridgewood
Uckfield
East Sussex
TN225SG
Dear Sir/Madam,
Reference: VY7824. Airline ref LDEWRQ
I am writing to you in connection with the above flight on which I was booked to travel on Thursday 31st August.
The flight was supposed to depart from Barcelona at 17.25, but was delayed...
Their customer service is non-existent when it comes to any sort of problems. Ther rebooked our flights and then canceled it. offered alternatives for the same price or more expensive, but this was unacceptable for me because I had a limited period for traveling. Asking for a refund was a...
The flight VY8394 left on 02 August from Barcelona to Eindhoven. My reservation number is DG46VX. The flight was supposed to leave at 11:45 but it left at 13:45. First of all, the plane landed late (45min later). Then, the time to register people took some time. Last, the plane was again...
I booked a trip for my clients from Lisbon to Barcelona for October 4th 2017. My clients are traveling from Barcelona to Portugal on Sept 29th on Ryanair starting in Porto. Because Ryanair doesn't fly direct from Lisbon we booked Vueling. As I entered my clients name as written in hi...
VUELING lost my bag on July 4th, a flight from Barcelona to Berlin, PIR TXLVY14185, have already sent many messages, phone calls since then but so far any word, any refund, nothing to make me feel a listened. They are just ignoring me!!!
Passenger name: Christiano Fernandes
[protected]
IB 5362 VY1882
Airbu...
