Vueling Airlines Customer Care Service

Vueling Airlines SA

Parque de Negocios Mas Blau II, 5 Pla de l'Estany, El Prat de Llobregat
Spain - 08820

Customer Support Phone Numbers

+43 123 046 1105(Austria) 0 0
+32 28 087 812(Belgium) 0 0
+49 180 690 9090(Germany) 0 0
+33 184 886 948(France) 1 0
+31 208 081 295(Holland) 1 0
+39 199 206 621(Italy) 4 0
+48 708 377 610(Poland) 1 0
+351 210 020 080(Portugal) 1 0
+7 495 204 1611(Russia) 1 1
+41 900 000 340(Switzerland) 1 0
+34 902 808 005(Spain) 6 2
+44 20 3514 3971(United Kingdom) 3 3
+34 931 518 158(International) 1 3

Vueling Airlines Complaints & Reviews

Vueling Airlines / complaint acknowledgement and resolution

Sep 23, 2019

I submitted a complaint regarding my flight VY1240 to Alicante on 16 July 2019. It's been over three months and have heard nothing from you not even confirmation that my complaint is being investigated. I fly with your airline to Alicante at least six times a year and have done for year...

Vueling Airlines / theft of my luggage by vueling

Sep 14, 2019

Vueling AirlinesI flew Vueling Florence to Luton last Tuesday. The pilot decided, after the plane was fully boarded, to offload 27 suitcases without telling any of the passengers. We waited at the baggage carousel in vain, were eventually sent to the baggage liaison who had us fill out contact forms and...

Vueling Airlines / baggage department + lost and found services

Sep 10, 2019

Vueling AirlinesMy traveling backpack never showed up on the carousel at my final destination... I was travelling from Montreal to Milano. I am moving from Canada to Europe and brought with me the bare minimum, but still the most valuable things to me. Roughly speaking I put my life inside 1 bag. I called...

Vueling Airlines / name change, b87dyy

Sep 10, 2019

Vueling AirlinesThe whom it may concern I made a booking for my parents for 14th of September to 19th to September through Vueling because normally I really like your company and the staff is very nice! Unfortunately my mother told me only after 24h that her name in the Italian passport is her birth last...

Vueling Airlines / luggage lost

Aug 26, 2019

Good Morning, On Tuesday, July 16th, my husband and I were about to board the plane (VY1503 from Paris, Orly to Florence) with our hand luggage but since we were one of the last people to board there was no longer any overhead bin space. The airline made us check our luggage at the gate. Once...

Vueling Airlines / Bag issue in barcelona bnc airport

Aug 20, 2019

Dear Sir, Yesterday I had a flight from Palma to Barcelona and the flight delayed from Palma almost 40 Min and the bag also delayed, I wait more than 30 min near the belt number 3 and I did not find my bag, I ask the team there and I told them that I have another flight to Qatar with...

Vueling Airlines / customer service

Jul 28, 2019

Complaint about your Customer Service SR_Number: [removed] - Booking code: [removed] On the 29 May 2019 I was booked on flight VY 2470 from Nuremberg to Barcelona, due to fly at 14:40 to attend a work event. There were a number of adidas colleagues I was travelling with. I did try to...

Vueling Airlines / check in vy1240 16/7/19

Jul 24, 2019

I was booked to fly from Cardiff to Alicante but unforeseen problems meant the journey to Airport meant my journey took 4hours instead of 2hours 30 minutes . Roads into Cardiff closed because of a protest .I contacted airport explaining my predicament and they said they would try to help...

Vueling Airlines / bad experience / refund

Jul 20, 2019

To whom it may concern, As a travel agency, we Bourgi Travel, would like to bring to your attention an important issue that one of our valuable customers had faced during her fly from Beirut to Barcelona through Vueling Airlines (Flight number C8LC9F). Prof CARINA MEHANNA who is a frequent...

Vueling Airlines / lost luggage

Jul 07, 2019

lost luggage on 2/2/2018 arriving in genva my phone number is [protected] I have served county court papers on heathrow airport terminal 1 court claim number is f79yj313 my name peter Jackson it came back not found when I win judgment I will send in sheriffs more costs involved and if...

Vueling Airlines / compensation for delayed luggage

Jun 21, 2019

Vueling AirlinesI have received a payment from Vueling to the value of $76.56 AUD, following a request for compensation for delayed luggage. I have not received an email stating what this payment was for. Furthermore, I believe this is significantly less than the amount I produced in receipts (139.04). And I do...

Vueling Airlines / changed date of my flight

Jun 14, 2019

In December 2018 I purchased a trip with Vueling for myself and family: my booking code is GI4KSH and got a confirmation of my trip for July 9th (2019) from AMS to MXP (Amsterdam to Milan Malpensa). April 30th 2019 they sent me a notice that the flight would leave 5 minutes earlier. June...

Vueling Airlines / staff check in

May 23, 2019

Vueling AirlinesFlight VY 7460 whilst checking in the two ladies at the check in desk. (My friend has photos of both of them) were not letting me check in my bag because they were upset at my friend. He stood in the wrong line and when he mentioned that we were going to miss our flight the lady told him...

Vueling Airlines / flight

May 23, 2019

on the 18/05/19 i traveled from London to Rome with my family, on the flight VY6231 The staff at the airport were really unfriendly.They stressed me out for no reason. So i was traveling with my husband and 11 months old baby. So we passed the check in with no problem, but before we go into...

Vueling Airlines / baggage lost /delay - urgent

May 16, 2019

Reference PMOVY16702 Our baggage has been lost by Vueling from Florence to Palermo on 15/5/19 on the 2:05pm flight from Florence, flight number FGQT8K. It has now been 24 hrs with no update, no email and no phone call from Vueling. We have no clothes or toiletries or phone chargers. The...

Vueling Airlines / flight rearrangement with no prior notice or consultation

May 08, 2019

Booking code:: B9HY9P . As you will see by this code we recently booked a return flight with your airline to Vienna, this was a early surprise birthday present for my girlfriend to see a concert and meet up with friends. Flying out was no problem even though my original flight time wa...

Vueling Airlines / allocation of children seats

May 02, 2019

On the 30st of April I travelled with my child on the flight VY6224 from Rome to London. The day before the departure I started the online check in but I stopped when I saw that my daughter was allocated a seat few rows far from me. We travel a lot and never happened to me to be allocated...

Vueling Airlines SA / not booked on paid for flight, appalling customer service.

Apr 20, 2019

Charged 91€ on 22nd January through PayPal for a flight from Barcelona to Manchester 23-24th March. Told not booked on flight and had to rebook and pay again with another, better, company at twice the price (171€) Countless emails, where I provided both PayPal statement as pdf and bank statement...

Vueling Airlines SA / delayed luggage

Jan 28, 2019

AHL Reference Number: LGWVY19416 To whom this may concern, I am writing to you regarding this awful incident where I was without my luggage for three days. I left Florence Friday the 25th to arrive at Gatwick, to find my luggage was not on the same flight as me. This caused immense stre...

Vueling Airlines SA / flight delay

Jan 02, 2019

Vueling Airlines SAi have booked a ticket from LGW to SSH LGW/FCO/SAW on 21/12/2018 & the 1st flight was delayed for 3 hours & i have missed the connection & when i asked for another flight to reach my destination in both (Vueling & Pegasues disks) they have both refused & asked me to collect money from...

Vueling Airlines SA / treatment at airport and subsequent attempt to resolve problem on their site

Sep 20, 2018

Booked onto flight D6TES1 Barcelona - Mahon ( Menorca ) 17.15 pm on Sept 13th 2018 Flight times changed 3 times in the hour before departure so that the next flight was leaving at the time my flight delay had previously been announced .Arrived at departure gate to be told wrong flight but...

Vueling Airlines SA / flight cancelled, no refund (wrong reasons)

Sep 04, 2018

flight VY8473 on 31/08/2018 On the 31st of August, I've had a flight with vueling to Barcelona at 10pm. At 8:10 pm I receive a message saying that my flight was cancelled (no reasons mentioned). After waiting 2 hours in the queue, they told me I could get another flight the day after with...

Vueling Airlines SA / refund for rescheduled flights

Jun 29, 2018

Melanie Rees complaint against Vueling Airlines - Flights UB4RYP I am writing to complain about an issue with a refund for changed flights. Case Details Melanie Rees Bryneglwys, Pyle Road, Bridgend, Mid Glamorgan, CF336HS Company: Vueling Airlines Service: Flights - departure cardiff...

Vueling Airlines SA / baggage lost

Jun 27, 2018

Vueling Airlines SAI am writing on behalf of my daughter claire gerber who flew on your airline from florence (she was holidaying here for a week) to uk. This was on saturday 23 june 2018. She is now attending a course in bristol from monday 25 june to friday 29 june and I am assisting her from south africa...

Vueling Airlines SA / flight cancellation

Jun 09, 2018

EGSF3U Parkash Dhatt Dilawar Dhatt We were scheduled on flight 8319 on April 29, 2018 from Barcelona to Amsterdam. We were told we could not board the flight because it was full. They took our luggage on the flight. We were going another flight at 3:30 in evening. My husband and I are over...

Vueling Airlines SA / compensations

Nov 09, 2017

Hello I am doing this on behalf of my parents They left home at 10am on sunday 8th october to catch plane @ 1.30pm. To arrive in barcelona @ 3.30pm, but it was cancelled. We are both in our seventy-five.  We were on flight vy8753 from birmingham to barcelona on sunday 8th october.  we wa...

Vueling Airlines SA / flight vy1240 cardiff to alicanti 28 september at 12.35

Oct 07, 2017

My partner and I sat at the back of the aircraft with a stag party, it was appalling they were drunk, swearing and jumping on top of each other. My partner and the gentleman in front told them to watch their language but were ignored . They were drinking a bottle of vodka which the air...

Vueling Airlines SA / cabin baggage

Oct 07, 2017

Yesterday (06/10/2017) my wife and I were on the Mahon to Barcelona flight leaving at 18.50 in seats 5A and B. Boarding procedure there is two lines of 1-14 and 15-31. We were in the 1-14 line and this last to board. We conformed to size and weight for hand luggage unlike many others ...

Vueling Airlines SA / complaint about the vueling service accident

Oct 01, 2017

Vueling Airlines SADear customer service employee, I am writing this letter as a complaint about the Vueling service in Charles de Gaulle Airport and asking to return my money for a ticket that I have lost. September 27th, I was arriving at Charles de Gaulle Airport on the time. I supposed to fly from Pari...

Vueling Airlines SA / cancelled flight & refund

Sep 26, 2017

Hi Vueling. This is the first and last time I will use Vueling. Booking Reference: HBPZPW My return flight (VY8406) from Amsterdam to Luton on 19th September 2017 was cancelled. No reason why and all I got was an email about 10mins before I was boarding. And there was no staff to tell u...

Vueling Airlines SA / flight canceled unknown reason

Sep 20, 2017

Our group of 10 people's flight has been canceled with unknown reason, emailed them many many times over 6 months. We still have 6 people haven't received our refunds, we've went to their counter directly in Barcelona and they said they cannot do anything then asked me to call customer...

Vueling Airlines SA / cancellation

Sep 14, 2017

Checked in at Luton airport 30/08/2017 Bishop/Janet Caldidott/ Vanessa Plane delayed twice, then cancelled. All passengers were taken onto a coach and driven to Gatwick airport, and then given rooms at the Hilton Hotel. Then taking a flight to Barcelona. We arrived in Barcelona ten hour...

Vueling Airlines SA / punto points

Sep 12, 2017

Please see below list of flights that I have taken but I have not been given any PUNTO points: 31/08/2016 YBJG7G AMS-LTN ONE WAY 10/11/2016 HFCQMX LTN-AMS RTN 18/11/2016 SI4H9B LTN-AMS RTN 13/01/2017 TFG93X LTN-AMS RTN 24/01/2017 Y9BWUC AMS-LTN ONE WAY 27/01/2017 XDY9FD LTN-AMS...

Vueling Airlines SA / flight cancellation for kbntmw and claim under regulation (ec) 261/2004

Sep 05, 2017

Vueling Airlines SADear Sirs, we booked a flight on the Iberia Website on 22. June 2017 from PMI to VLC with 2 Persons ( ticket numbers are 075-[protected] and 075-[protected]. The flight was operated by Vueling with flight number VY3952. After waiting more than 2 hours the flight was cancelled and also our...

Vueling Airlines SA / delayed and cancelled flight

Sep 02, 2017

Our flight was delayed for three hours then cancelled at 22:30. We were then made to wait outside in the cold to be taken to the hotel. We were taken to the hotel at 1:30 am. The hotel had no rooms for us and we eventually got a room at 2:30. The next morning we were given one drink and a...

Vueling Airlines SA / delayed flight

Sep 01, 2017

3 Waresfield Ridgewood Uckfield East Sussex TN225SG Dear Sir/Madam, Reference: VY7824. Airline ref LDEWRQ I am writing to you in connection with the above flight on which I was booked to travel on Thursday 31st August. The flight was supposed to depart from Barcelona at 17.25, but was delayed...

Vueling Airlines SA / awful airline

Aug 25, 2017

Their customer service is non-existent when it comes to any sort of problems. Ther rebooked our flights and then canceled it. offered alternatives for the same price or more expensive, but this was unacceptable for me because I had a limited period for traveling. Asking for a refund was a...

Vueling Airlines SA / flight delay of 2 hours

Aug 04, 2017

Vueling Airlines SAThe flight VY8394 left on 02 August from Barcelona to Eindhoven. My reservation number is DG46VX. The flight was supposed to leave at 11:45 but it left at 13:45. First of all, the plane landed late (45min later). Then, the time to register people took some time. Last, the plane was again...

Vueling / name information incorrect

Jul 20, 2017

I booked a trip for my clients from Lisbon to Barcelona for October 4th 2017. My clients are traveling from Barcelona to Portugal on Sept 29th on Ryanair starting in Porto. Because Ryanair doesn't fly direct from Lisbon we booked Vueling. As I entered my clients name as written in hi...

Vueling / vueling lost my bag on july 4th and so far I did not receive any help/refund/mail

Jul 11, 2017

Vueling VUELING lost my bag on July 4th, a flight from Barcelona to Berlin, PIR TXLVY14185, have already sent many messages, phone calls since then but so far any word, any refund, nothing to make me feel a listened. They are just ignoring me!!! Passenger name: Christiano Fernandes [protected] IB 5362 VY1882 Airbu...