Vueling Airlines
Reviews and Complaints

Vueling were fully responsible for the worst travel experience I have ever had! Four days ago, on May 18, I arrived early at the Florence, Italy, airport for my early morning flight at 06:25 to Gatwick, London. (The airport closes from 12:30 am-04:30 am.) When I arrived at 4:30 there was already a long line of people at the check-in desk. These people had obviously been arriving through the night not knowing that the airport closes. I went to the security area and I was informed, as I expected, that I would have to get my boarding pass from check-in before I was allowed into the security area. After finally getting checked in and then going through the line at security, I arrived at the gate 15 minutes prior to take off - only to be informed that the flight had closed! There was no last call or warning at all! Another passenger arrived at the gate at the same time as me and he, too, was ;barred from the flight. I wonder how many other empty seats of people behind us in the lines the flight took off with! There was another flight later but none of the poorly-trained and indifferent Vueling employees I spoke to could or would help me and even told me they could not sell me any tickets! They gave me a phone number to call which I tried but was not in service! What incompetence! Completely blindsided and now at my wits' end - barred from my flight, no tickets to buy and no phone number that works to even speak to someone at Vueling - I made the decision to get to the station in the center of Florence and take a train to Rome airport. After being messed around at the station, too, I eventually got a train to Rome, and then had to change and get another train to the airport, together taking 3 hours. After being stuck in the airport for 24 hours, I boarded my flight direct to Los Angeles the next morning. When I asked Vueling for compensation for the flight that I missed - as well as the connecting flight to Los Angeles that I also missed - plus the train fares and hotel expenses that I'd incurred, they shifted the blame on to ME! Their response was "We apologize for the inconveniences you experienced at the airport. However, we are unable to offer compensation for this situation, as it is the passenger's responsibility to arrive on time for boarding" It cannot be MY responsibility to be on time when THEIR hopelessly inadequate check-in facilities made that impossible! This airline does not care about its passengers and despicably shirks all responsibility for the disasters they are the sole cause of.. I'm 78 years old, and do not need all this drama at this stage of my life. I will not let this go and am pursuing bad publicity on a regular basis as well as legal remedies to get the compensation I feel I justly deserve.. Certainly, I can start with a few stinking reviews; they might at least help shorten the lines at their check-in areas..

I had a very frustrating experience with Vueling during my flight from Mallorca to Amsterdam. While walking toward the plane, airline staff stopped me and demanded a €60 fee for my child's small suitcase, claiming it did not meet the size requirements — even though it was only about 3–4 cm larger than the standard.

During check-in, I specifically asked about this bag, and the staff member told me it was fine. She marked my boarding pass, which I found odd at the time, but I never imagined they had planned this. I had a 50 kg baggage allowance and could have easily fit the small suitcase inside my larger one, but I was told there would be no problem.

Of course, I refused to pay the fee. Instead, I took out the toys and coloring books and left the small suitcase behind. Once on board, I saw that some passengers had bags under their seats that were nearly twice the size of my child's suitcase — yet they passed without any issue.

So now I'm left wondering: is this actually the airline's policy, or just overzealous staff exploiting passengers?

I'm sharing this story because I want others to avoid being humiliated while simply trying to save a bit of money. Personally, I will never fly with Vueling again — and I hope anyone considering them knows what kind of treatment they might face.

We booked a 10-day cruse starting from Lisbon, Portugal. The Cruise started on 10/14/2023, so we purchased Vueling Airline (VY) tickets from LAX to Lisbon via Barcelona from 10/11/2023 and come back on 1/25/2023.

On 10/12, we had to change flight at Barcelona. The departure flight from Barcelona to Lisbon was late and gate number was not assigned. During the 12 hr. flight from LAX to BCN, VY does not provide food (has to pay) except water. So we were hungry. We asked to VY employee who did not know when the gate will be assigned. He advised us just go to eat. So we ate meal. After we finish and asked VY ground service person the gate number. And he hold us the flight had left. So was we missed the flight. We complained. The VY employee told us "don't worry, Vy will issue boarding pass free for next day has 4 flights from BCN to LIS". The customer service inside airport was closed at 19:00 (7:00 p.m.). So we out of airport and book s hotel (Barcenlona Hotel) for $185.45 for overnight.

The customer service at BCN opened at 6:00 a.m. We went to line up at 5:30 am.. We were the first at line. The office opened at 6:20 am. After we explained the situation, the employee insisted us to pay $436.30 otherwise we could not flight to Lis. As such, we were force to pay the amount otherwise we will miss out out MSC Cruise.

We are requesting refund of $436.30 and reimbursement of hotel fee of $185.45 (we had 2 day hotel booked and paid at Lisbon). Because Vy delayed flight from BCN to LIS. cause us missed the flight.

We flew from Mykonos to Rome (FCO) on 22 Aug 2023. My bag was lost and the Vueling airport agent told me that it would arrive on their next flight (2 days later). Vueling VY3319. Lost luggage trace "FCOVY41433".

I needed some basic toileteries and clothes. I bought a modest number of items, all necessary for my visit.

My bag was returned to my hotel late at night (I found it when I returned from my night out) on 23 August.

The bag was completely destroyed and looked like it was caught in airport machinery and ripped apart.

I wrote to Vueling requesting compensation and provided all receipts. Vueling case ID's [protected] & [protected].

Vueling obfuscated and demanded extranius information, such as the original bag tags from the destroyed suitcase. Luckily I found these and provided Vueling all the infoirmation.

Vueling have ghosted me regarding the destroyed suitcase and it's been six weeks since I claimed and I haven't received a suitable response. I have sent reminder emails that aren't replied to.

Vueling also claim that they will not process my claim for the delayed items because the say the bag was returened within 24 hours. This isn't true as I received my bag late at night on the morning after we arrived in Rome.

I'm surprised that an airline would be so difficlt to deal with and also make statements that are obviously false.

We flighted from LAX to Lisbon via Barcelona on 10/11/2023 in order to catch 10-day MSC cruise which sail on 10/14/2023. Flight arrived on Barcelona (BCN) on time. But the connecting flight from BCN to LIS was delayed and the delayed flight did not post on flight information board. During the nearly 12 hour flight from LAX to BCN, airline did not provide food (has to pay) except water. We are hungry. We asked Vy's ground service agent about the flight to LIS. He did not know and told us go to eat. After meal, we asked Vy agent again about the flight to LIS. He told us that flight has already left and we missed the flight. We complained to him. He said 'Don't worry, we have 4 flights next day (7:00, 12:10, 19:20 and 20:20), we will issue a free boarding pass to us". That was already 19:45, the Vy customer service inside airport has already closed. So we exited airport and find a hotel for the night. The hotel cost $185.45.

The Vy customer service counter at airport open at 6:00 and we line up at 5:30 as 1st customer. The counter opened at 6:20. After we explained the situation, the agent want us pay $436.30 even we explained that it was not our fault. If Vy did not delay the flight we will be in Lisbon on time. However, the agent insisted us to pay otherwise we will miss our cruise. So we are force to pay.

We are demand refund of $436.30 for the air fee from BCN to LIS and reimbursement of Hotel expense of $185.45 because we have already paid 2 night hotel at Lisbon (10/12 and 10/13). By the way, the $436.30 charge included$110.00 luggage fee. However, luggage should be free.

Hi,

My flight got canceled VY6932 from Rome Fiumicino to Paris ORLY on the 2023-09-08. They sent me an email to inform me and stating that they will take care of the extra charges and night hotel shouldn't overpass 150 eur.

I kept all the receipts and filed a complaint within 7 days and they just sent me an email saying that I am not eligible to a refund knowing they sent me an email prior to this, stating black on white, that they will refund me the hotel+ other extra charges.

The reason of the cancelation is a "presumed strike " on Fiumiciono Airport, but I have seen other flights operating normally

Email: [protected]@gmail.com

Vueling lost my luggage on August 4 from Barcelona to Ibiza. I filed all the necessary paperwork to file the claim and continued to track the progress. It has since been over 21 days I filed my claim for lost luggage for a reimbursement and was told my request cannot be processed because I no longer had the bag ticket. I could not locate after all the stress from the airline losing my luggage but did EVERYTHING I was supposed to do to file the claim and now Vueling does not want to reimburse me. I had to spend the remainder of my trip with no clothes or necessities for the duration of my trip in Ibiza and Paris.

I am filing this claim because of Vueling's negligence in how they lost my luggage and now are refusing to reimburse for the loss.

My husband and I had seats booked on a Vueling flight from Split to Rome on July 29th 2023. We arrived at the airport 6 hours before our flight which was scheduled to leave at 15.45pm. (WE have documentation confirming this) When we were checking in for our flight the person at the check in desk informed us that our flight had already left at 8.40am. We had not been informed of the change of flight time by email or SMS.

We had to be in Rome for connecting flights to Perth and as there was no Vueling office at Split Airport we had to buy tickets on Croatian Airlines at a cost of 900 euros. We are seeking a refund for our Vueling tickets in way of compensation.

Andrew and Jane Belotti

Flight VY6725

Split (SPU) to Rome (FCO)

Seats 7C and 7D

UC3IWY

Customer reference 40-[protected]

Pin code 5911

[protected]@optusnet.com.au

Transaction date 28th January 2023

On Sunday, June 18th, 2023, My sister and I (Hebnise Eugene and Elisabeth Eugene) had a 09:10 flight (VY6205) from the UK to FLR. We arrived at the airport several hours (we are very familiar with international flights as this was our 10th country visited in the last year alone).

At Gatwick Airport, we could not print one of our boarding passes because the Kiosk machine was working (there was no out-of-order sign).

When we finally got our boarding passes after asking 3 different staff members, we finally got the boarding passes. Staff members operated as if this was everyone's first day on the job. Staff started taking our luggage but put us on hold to help other angry customers. By the time they returned to us, we were told by this same staff member in a very nonchalant voice that the gates were now closed. This was about an hour and 15 minutes before the flight was supposed to take off. She said, "Everyone is on board, so they closed the gates early." Obviously a lie since we were not onboard, and you stopped our process because of the airport's disorganization.

Employees had no information and told me they had no supervisor at the airport.

-In a panic, we asked about our options because we were stranded in the UK, far from home (USA). The airport staff refused to help, stating they worked for the airport and not the airline.

Of the three employees attempting to fix the situation, two did confirm that the flight should not have been closed so early and apologized for the error, but the employee working the computer was having technical difficulty pushing the bags through.

We called Vueling customer service multiple times with no answer. Our credit card company called Vueling, and they were told that Vueling was only open Monday-Friday, so we were stranded since it was a Sunday. We had to wait 3 hours for our bag that was already on the plane to be retrieved and returned to us.

We were scammed into buying two other one-way flights online for $724.13, plus $182 for luggage (after I paid for the luggage that never made the trip). We ended up waiting in the airport for 11 hours, PLUS an additional 4 hours because that flight was delayed causing us to miss our arranged transportation and housing accommodations and miss an entire day of our vacation.

Vueling also charged us twice for the bags that never made it on the plane.

Traveling is already very stressful, so pressure is put on the traveler to spend more money due to fear of missing the flight.

It is unacceptable that airport staff is so poorly trained and overwhelmed that they cannot assist customers or directly cause a missed flight. It is the responsibility of the airline to hire adequate and qualified staff. The staff is 100% responsible for us missing the flight when we arrive way before the required time. The airline benefits from this poor training at the expense of the customer.

On 07/07/2023 , VY8723, Dublin to Barcelona 21:45 - 01:25(08/07/23)

It happened delay to departure, 30 min late, the airplane was around 27C (so hot)

When the airplane arrived, the airplane started being warm again and took 45 minutes to start people leaving to airplane … another incident was the lights were turning off and on in the airplane. And to collect the luggages, it happened more delay. It is now 4:15am and my luggage and for the entire flight not started to appear.

Hello,

We are in an URGENT situation with our delayed baggage and Fueling doesn’t even try to make the smallest steps to help and resolve the situation.

- On June 28th we’ve missed our flight from Lisbon to Barcelona (Booking code: YFL2SP). The personnel at the gate told us that it’s impossible to get our bag now since it “probably flew to Barcelona” and we should open a baggage claim there.

- We drove all night to Barcelona since we needed to be there, and we opened a claim in the Barcelona airport after they told us the bag is actually still in Lisbon and NOT in Barcelona. We were told that “it is not a problem” and that our bag will arrive here at where we are right now (4 more days left!) in Perpignan, France on the Spanish border.

- The claim that was opened has the PIR: BCNVY62268

- Now it has been 6 (!) days since the bag is lost, we are still WAITING for the bag, the online tracking system doesn’t update at all.

- We tried calling Vueling 3 times (!) and all the customer service is able to say is “it’s being search, it’s in process”, not one can call the relevant department and check, no one can escalate, no one takes responsibility, 100% entirely useless and non helpful.

- We are without our clothes (not a single shirt), without our devices, without our personal belongings, waiting daily, checking daily, calling daily and received 0 (ZERO) assistance and care from Vueling for such an important problem and such a simple process of resolution.

- I DEMAND this is looked at TODAY and resolve! We need ur bag and we have no place left to turn to.

- Again full details:

- PIR: BCNVY62268

- Booking code: YFL2SP

- Name: Dr Ilya Gurman

- Email: [protected]@gmail.com

- Phone: +[protected]

- Our address that is has to get to within 4 days: 5 Pl. Jean Baptiste Molière, Perpignan

Our return flights from Rome to London Gatwick on the 2nd June 2023 was cancelled.

We had to spend the night in a hotel, arrange our own taxi back to Rome airport, then catch one flight to Barcelona, wait over two hours until our next flight to London Gatwick, a whole 24 hours later than when we should have arrived back in the UK.

I completed the claims forms on 14th June 2023, still have not received the compensation.

We have tried to contact the airline but cannot speak to anyone.

Our initial booking ref: UGKYFJ

Ref for compensation claims: Case [protected] and Case07349988

Sara McKenna

My booking : NEHTKP

Email booking : [protected]@yahoo.com

Flight from Paris ORY to Milan MXP

Travel Date : 14 Jun 2023

Time : 12.30hr

Name : Teo Hwee Sian

1 of my check-in luggage zip holder was damage, padlock damage and luggage belt missing. It seems luggage was been pry open.

Went to Lost and Found Customer service to made report, but was rejected as they do not entertain such damage.

Dear sir or madam

I have booked two tickets to Cairo, Paris, roundtrip. The reservation includes two personal bags measuring 20 x 30 x 40 cm and a travel bag weighed 20 kg. Given that, my daughter had an operation in the neck to remove a malignant tumor in the thyroid gland, Lymph nodes. she cannot carry a personal bag without being supported by wheels, and she cannot carry it on her shoulder.

We both left Cairo Airport with the same bags, same airline and with the same reservation, no one objected to the shape of the personal bags, or wheels, because they were the same dimensions that mentioned in the reservation.

Upon my return from Orly Airport in Paris, I was weighed, and the official insisted that I will pay for the two bags and insisted that he consider them as a handbag and not a Personal bag !? they push me to hurry ups . I tried to ask him to measure the bags to make sure of the size that mentioned in the reservation, or to explain why we they must be in this shape due to my daughter's health conditions. Also, I'm suffer from a herniated disc in the cervical vertebrae, I did not find a response, and he asked me for 100 euros. I stepped aside because my daughter started crying and getting nervous, and this is harmful to her condition, as advised by the doctors. After I tried to calm her down and went back to the scale, I was surprised they raised the money for 130 euros instead of 100 euros. I don't know why he asked me for 100 in the first place, then he asked me for 130. It was clear that he was obstinate because I was an Arab or a Muslim or Whear hijab, he didn't want to speak English, although I explained to him that I do's speak French and that I am on a medical trip with my daughter.

Why the company allowed me to go with, the same, bags and does not allow me to return with it !. Likewise, there are many on the plane with the same bags as a personal bag, not a Hind Baggage.

Why he refuses to meager the size and compere with dimensions mentioned in the booking?

I hope from your , Since you are the responsible for security and safety of passenger , to punishing the person responsible for terrorizing my daughter and threatening her psychological well-being, as well as warning the vueling Company to investigate the matter with the charge , punish them , and compensate my daughter morally by sending an apology from the airline to confirm that what happened has nothing to do with discrimination on an ethnic or religious basis, as well as refunding the many that taken, from me, unjustly and intransigence. All data and reservation papers are sent, indicating the dimensions of bags and tickets. And the receipt that was paid with..and for myself, I will not repeat the experience with the same company again.

My son had booked a flight with this company from London to Barcelona with departure on 16/6/2023 in a group of 5 people, tickets bought by Trip.com, [protected], GKRVFX, flight VY7833 from Gatwick - London) but him and other 2 persons from this grout couldn't complete the check in online because of them nationality which is Romanian... (strange things for a country which is in EU and has freedom travel between EU countries and have am electronic passport accepted everywhere in the world) and was advised to go in time for a check in on the airport which he did being at the airport at 10am and the flight was set for 1pm. At the check in desk in Gatwick airport him and his friends find out outrageously that because of the fact that they didn't have the check in done online they have to wait for the next flight for Barcelona (4 hours later and with transit to Rome) because all the seats was already occupied by the persons who manage to do check in online, between this persons being also 2 of his friends whit nationality Lithuanian and British. So they've been separate from the group and forced to wait next flight many hours late and arrived after 12hours on his destination.

At the destination they discovered that them luggage was lost to and after a horrible day he is in situation that is almost blind because in his luggage he has his pairs of lenses for change to be able to see well.

Everything what I am write here I sustain with proofs and is more frustrating everything because from UK I can't contact your costumer department no matter how many time I tried and my situation like mother of a son who has 18 years old and being his first tip alone was and still is a most stressful situation and for my son who is in Barcelona is to and financial more expensive because of the way's that has to do between accommodation and airport to try to solve this situation which by the way looks DISCRIMINATORY in his case and I intent to escalade this for a competent organisation to search my sons wrights for a proper services that he payed.

Hello, I would like to make an complain regarding negativ pshichological impact money, lugagge and time lost. My son with 4 of his friends brought thickets from the Vyeling airline for their holiday from London to Barcelona for the 06 of june 2023 with fly ref nr GKRVFX from London Gatwich. They have encountered many problems with the company as we couldn't get in touch with the staff, being discriminated and ignored. They didn't do check in for them because of the romanian nationality they said and sent them to Barcelona with different fly with escale to Rome losing their lugagge too and make them lose the confidence to travel with all the fly companies. They arrived next day to Barcelona with no luggage and very distress because of the situation. would you be willing to help those kids to back home safe and without passing throught the same experience please as they have a fly back on the 22 of june with the same fly same ref nr.

Dear Sir/Madam:

On May 3, 2023 My wife and I boardied the Veuling airline from Palma De Mallo to Athens, Greece with a stop over in Barcelona. The flight number was VY 3907 from Palma De Mallo to Barcelona at 7:30 am and from Barcelono to Athens the flight number was VY 8100 at 10:15 am. My name on the boarding pass is LAU/WILLIAM. We have three checked in luggages. One checked in luggage with tag number 0 030 VY 354970 never arrived and another luggages was delayed.

I will appreciate if you investigate and find out what happened to my lost luggage. Please email me with an official letter of your findings as soon as possible.

Thank you.

Wiliam Lau

Emal address: [protected]@gmail.com

Dear sir /madam, I am writing to advise you of the appalling condition that my suitcase which was placed in the hold was in when it arrived at Tenerife South airport. I am attaching some photos of the suitcase which as you will noe appears to have been treated like a football whilst in transit. My electric shaver which was inside was broken when I opened the case and this is not acceptable behaviour of the baggage staff whom you engage. I would therefore wish to claim £50 compensation to replace these items. Regards Paul Joyce.

Can't submit my claim as Online chat assistance ends with try again later every time I try using. Looking for compensation of 63.16 Euros for items bought when waiting 5 days for my suitcase to show up in Florence. Florence airport Claim confirmation # [protected] . Booking reference 4IEIYN.Departed from Madrid and landed in Florence on Mar 30,2023. Thank You.

I filled a form in for a refund because they overbooked our flight and we had to make our own arrangements to return home as we were told to, this was 21st august 2022 still no refund sent us booking code heard nothing since have tried to contract them by phone cant get through, the refund is for my family of six.

[protected] / [protected] /[protected] /[protected] /[protected]/ [protected] booking code 1BZ6HV this was 9 months ago.

Due to strikes in France Vueling cancelled my flight and said that I would be refunded the ticket cost plus any fees to book a new flight. It has been almost a month without any refund after going thru their automated website. It is not possible to talk to a human since everything is thru an automated line or chat bot on the website. I'm now out USD$700 with no way to have my claim addressed.

I received flight credit from Vueling for the reservation VGLHJJ.

I have followed recommend steps multiple times (which is all I get as a reply) but they do not work as per image in attachment.

I asked to be contacted multiple times: requestes sent on the 11, 13, 20 and 24th of April.

I called multiple times and used all the options available but still I wasn't able to talk to someone who could help, but rather pre- recorded voices with the same info that it is on the webpage.

I sent emails explaining this to this very same email but no reply on Vueling's side.

I wanted to use the flight credit to buy a ticket for the 13th of May and I couldn’t do it, I couldn’t reach Vueling.I had to buy a ticket to another day since the prices went up.Since this flight credit has not be working, Vueling can not solve it, I have been losing money and time over this it has no use for me. Thus I want to be reimbursed in euros to the same card I made the purchase.

I made a booking on the website for 2 people

I've booked my flight, paid for checked bags - good so far.

I want to add a SINGLE cabin for 1 person - that's all I need & I don't want to pay for something I don't need.

Website only has option to "Add cabin bag for ALL passengers"

Help

I have been unable to contact anyone through customer service