WestJet Airlines
reviews and complaints

The trip from Saskatoon to Cranbrook. We had a significant delay in Calgary where they lost everybody’s bags in the process now that on its own, I get it stuff happens, but on the way on the trip back the experience got even worse when there was three gate changes from opposite ends of the Calgary airport to the other, which is a pretty significant hike. Unfortunately, my health isn’t the best and the hike from one end of the airport to the other which is a very long distance to run back and forth caused me signifocant pain and discomfort. In the past, I’ve always had a good experiences with WestJet. However, this experience may cause me to never fly with WestJet again.

I was scheduled to depart fort mcmurray on flight WS344, from Fort Mcmurray to Calgary on a February 22,2023 at 0555 hrs. We were advised by the flight crew that the plane was not started on time, and there were engine problems. This was confirmed while on board, as the Captain personally apologized for any disruptions caused by the error. The flight was delayed by three hours. Our reservations on the connecting flight were cancelled mid air, even though the flight, WS1402, from Calgary to Phoenix was departing on time.

When I arrived in Calgary I was referred to customer service, who, despite the captains admission, and acceptance of responsibility, said that it was “the weather”. Our weather in Fort McMurray is never a surprise. If I have to be work for 6 and it’s supposed to be close to minus 30, it’s my responsibility to ensure I start my vehicle in advance of having to drive.

I was unable to arrive when Westjet stated, and as a result, I missed the event we went to Phoenix for in the first place. The transportation arranged had to be cancelled, as I arrived too late, resulting in additional funds being spent on transportation to our hotel. Not to mention the loss of a day of our vacation.

On top of that, westjet lost my bag, left it in Calgary, resulting in me having to purchase clothes and appropriate footwear.

I put in a concern, but have not heard anything back.

We left Halifax on February 28 says right on the computer special assistance was needed. We were in Halifax in plenty of time, booked in needing and asking for wheel chair never got it. I paid for 4 th row seating due to my disabilities they put me in row 19 right over the wing inhaling fumes which made me terrible sick and unable to go to bathrooms.

On the way home in Toronto airpot on March 7 again no assistance available by the time I was able to walk the long uncomfortable walk to get to connecting flight we almost missed our flight and my feet were bruised and swollen to the point it felt like my skin was going to ripe open.

We were just about to where we checked our luggage in, a west jet employee was just walking out from this area,I said excuse me and being very out of breath and sweating, asked her can you help me for a second we just need to know if we’re in the right place. She rudely replied I just got off my shift and kept walking.we found another young lady only being there for her third day she helped us. The man behind counter said you going to be late your luggage won’t make it but put it on the belt and get upstairs. He didn’t even help me load suitcases on belt but stood there and watched me struggle, and I said I can’t lift those as he continues to stand and watch me struggle. My husband couldn’t help me he only has 1 arm. We got home to Halifax and no luggage. I have all my medication in there as is my husbands heart medications. My purse,cell phone,money, wallet, credit cards and had to leave with nothing. VERY VERY poor service this trip. I was leafy in a very bad state not able to get any help at all.

Reservation Code: EDEHVN - Kenneth Lewis Hendrickson ([protected]@vvi-ltd.com) Cell: [protected]

Sunday November 6th 2022 Westjet from Kelowna BC to Vancouver BC

Flight No WS3327. Late taking off due to Westjet's problems with their computer systems went down. Flight delayed. Then from Vancouver to Las Vegas flight delayed again Flight No WS1790. I had booked a car rental however when I arrived at the car rental the place was closed, hence I had to go and rent another vehicle which was more expensive. I went to Las Vegas for a golf tournament and then Westjet lost my golf clubs. I had to rent golf clubs. It took Westjet 3 days to get my golf clubs back to me. I gave Westjet receipts for items that I believe that Westjet should be held accountable for. I received a response from Westjet on December 30th 2022 from Expense Delays asking once again for all the information again. I sent back the same information on February 6th 2023. I sent another email on February 13th requesting information, no response.

I Made a economy reservation with west jet to mexico with my son November 2022 then I was offered to modify my upgrade to economy plus for a extra $750which I did Feb 24 2023 I was offered to modify my upgrade to business class and paid another $800 thinking this would be a great experience for my 40 year old son since he has never flown out of the country. We flew out Feb 26 2023 flight 2154 The problem is that there was a 4 to 5 year old child running up and down the isle because each parent had there own seat in front of me then the child was climbing on top off the seats were the tv screen is on my side also yelling I at that time asked the stewardess if she could mention something to the parents they said nothing for the entire trip so I was unable to sleep or relax even when we were finally landing and they were checking everybody to make sure we had our seat belts on the child was jumping on the seat and the attendant said nothing. I do understand stand children can be a pain and i also understand you have no control if the child is crying but the entire trip was very annoying due to the fact he kept climbing on top of my tv and again the staff said absolutely nothing even when I complained.secondly myself and about 10 people had to wait a extra hour for our baggage even though I had a priority tag everyone got there baggage even another west jet plane had arrived and the customers all got there baggage before we got ours. We had a driver scheduled for a 6 pm pick he had to wait till 7 when we finally got our luggage. I also spoke to several people who were on the same flight and they told me the flight was empty and you could have sat in a different seat and had the whole section if I had this option in business class I would moved I and my son are flying back on march 9 2023 and I did click the modify seat upgrade and put in a bid but after the experience I had coming down I canceled it I don’t think this trip was very fair in paying all the extra for the bad experience. My wife and I have flown many times to mexico Toronto Calgary vancouver and always flown with west jet and we always fly premium plus or business and have never had this kind of trip or experience. I don’t expect a free trip but I do think we should be reimbursed for the upgrades we paid.

On the 28th February I was on the flight WS 706 from Vancouver to Toronto which was canceled due to snow. I was told to go to an hotel and Westjet would email me my new itinerary from Vancouver to Johannesburg.

9 hours later and i am still waiting and still do not know how i am going to get to Johannesburg.

Never as a pensioner have i been so badly treated, ever...

My original e-ticket number [protected]

Reservation number 3HN3FJ

Confirmation number VAXYHQ

KLM Confirmation number KXF8V3

I am currently in Vancouver at a Hotel which i have had to pay for myself.

This is absolutely terrible

My cell number is +[protected]

WestJet delayed our flight by 2 hours so they could wait for pilots and flight attendants to hop our flight to get home to Calgary. They were not part of the our flight team but just getting the last flight back to Calgary so they could get home.

Meanwhile we all had to wait for them to arrive and get a seat on our plane.

Meanwhile passengers would be told to arrange another flight if they missed there connecting flight.

At Calgary our luggage was delayed by an hour due to it was cold outside?

Duh! its winter and cold.

Very poor service all round which is getting pretty consistent with WestJet. It used to be a good airline but really has declined over the past few years!

I should have been home by 11:30 pm but instead was home at 3 in the morning.

There was people with small children and ones that had to work the next day.

I felt bad for them

Flight. WS130 Feb 23 at 21:15 pm. Vancouver to Calgary

West Jet cancelled our Flight WS154 out of Victoria BC November 5, 2022 due to WestJet's system wide computer failure. WestJet informed us in writing they could not offer us an alternative flight. We were forced to make alternative flight arrangements at great personal expense. WestJet has offered us $400 per passenger compensation but the Canadian Passenger Rights Contract clearly states we are entitled to $1000 per passenger.

We are David Bruce Solberg, ticket number [protected] and Joan Solberg, ticket number [protected].

RE: WestJet Rewards ID: [protected]

Long story short... we had $1,814.92 worth of rewards points in our WestJet Rewards account. This evening, when we attempted to book our flights to Vegas in April, the WestJet customer service person told us that our bank was empty; that these points had expired on February 18, 2023.

Back up a couple years... When we were forced to cancel the trips we had booked a couple years ago due to the goings on of the world, we were instructed that WestJet would not refund us our money. However, in exchange, if we set up a rewards account that money would be held in that account in trust for us to use at a later date. That was an acceptable alternative. It has been quite some time since we've had the opportunity to get away on a vacation and quite honestly, we thought that we had until February 24 of this year to book our flights, apparently not. $1,800+ is a lot of money for WestJet to keep for a service that has not been rendered! Very disappointed in how this has all been handled. We would appreciate it if you would return the $1,814.92 back to our rewards account. That's our money, not yours. That's called theft, not to mention ethically wrong and poor customer service. We find it difficult to understand why these points would have an expiration date at all?... makes absolutely no sense!

I was scheduled to depart Las Vegas February 14, 2023 on flight WS1585 at 17:40.

I received an email from WestJet indicating my flight was delayed until 18:30. I proceeded to the Las Vegas airport only to find out my flight was now delayed until 19:45.

I called WestJet, the representative informed me the flight was cancelled. I did not receive emails concerning the second delay or the flight cancellation.

The representative rebooked me on flights departing February 15, 2023. Departing Las Vegas on flight WS1789 to Vancouver scheduled to depart at 12:35 (which was delayed over an hour due to an apparent cargo strap problem) which actually took off at 13:56 arriving late in Vancouver and touching down in Victoria at 18:28.

Left LAX on 15th Feb. 2023 on flight WS1511 to Calgary and was to connect to Winnipeg on WS202. I was told by the agent ay LAX that my bags (2) were checked all the way through to Winnipeg, MB
Flight WS1511 left LAX on time and arrived in Calgary on time.
We went through customs fairly quickly and arrived at the gate in Calgary at 5:30 pm, 45 minutes before our connecting flight at 6:15 pm to Winnipeg. At this time, boarding had not yet commenced.

When our Zone 2 was called, we approached the gate, only to be informed that we did not meet the required minimum boarding time requirements and that we could not board. Agent told us our bags could not be transferred to this flight, so we could not travel without them. Agent told us to go to Guest Services to get help. At Guest services, we were told the same thing. The agent proceeded to book us on the next flight, WS236 to Winnipeg. I asked the agent if our bags would be on this flight, I was informed that they would be.

We arrived in Winnipeg on this flight, on time, and proceeded to the baggage. When all the bags were delivered including a flight from Toronto, approximately waiting 55 minutes, our bags had not arrived. We proceeded to the baggage agent, long line, long wait, another 35 minutes. When we finally spoke to the agent, surprise, surprise, our bags were there. The bags were on our original flight, WS202, but without us. How can this happen? We met all the requirement, but Westjet did not. How did our bags fly without us, I was told this was not allowed.

I am so disappointed and frustrated wit Westjet. I travelled for 30 years on business, mostly with Air Canada, but when I retired we decided to give Westjet, an employee owned company, a chance. I have had some good experiences with Westjet, BUT, this episode has put a real bad taste in my mouth.

On December 16, 2022 I took a westjet direct flight to Manzanillo. My bags did not arrive. I filed a report and was told by a westjet Rep that once my baggage arrived, they would be delivered to my Hotel. I had to buy some clothes, shoes and other things, I spent around $371. After calling the Westjet rep twice a week, no bag still. After 26 days, my bag arrived in Manzanillo. I was told to come to airport to pick up my bag. I had to take a taxi from La Manzanillo to Manzanillo, it cost me $100. 50 dollars each way. I submitted my claim and I have not heard from Westjet regarding my claim of $571. I have phoned [protected] and been on hold for long time with no response

I was under the impression COVID restrictions were over and that is the only reason I scheduled a flight with your company to fly to Fort Lauderdale from Toronto on Monday, Feb 13 at 5:00 pm.
I used help to check in and the lady asked me if I was vaccinated and I said no and then she asked me if I had a COVID test in 24 hours and I said no. I had no idea this was required to fly to Florida, or I NEVER would have flown. Nowhere on my ticket does this say is required. I don't do vaccines or masks and it's none of any airline's business, COVID is the flu is over so you can imagine my surprise at how ill informed your staff is and how rude they were for not allowing me to fly. The tests are bunk science, germ theory is a hoax, Pfizer admitted they lied, where have you all been? People are dropping dead from the vaccine and your staff is asking people if they are vaccinated? What the hell?

Flight WS 1883 Return Flight Kailua Kona to Vancouver.

My mother of 89 years is taking her first trip since Covid. There are 6 of us travelling all family. My wife and my sister are my mothers care takers as she has health issues.

Our flight was scheduled to fly out at 11:50 pm which is extremely late for my mother's age. On arrival to checkin approximately 9:40 my wife was in charge of all the passports. She went to check in for the seats that we had paid for and was told immediately that we had not paid for these seats as they were not showing up on the system. We were out of luck and would be assigned what ever seats were left. The flight was sold out. My wife explained this must be some mistake as we had two small children and an 89 year old and they had to be accompanied by an adult. My wife insisted that there must be a mistake with the system and quickly went to her emails to retrieve the confirmation of seats. The attendant, who we did not get her name told my wife that she was wrong and that she must have been mistaken as her system was showing nothing for the reservation of the seats. She was very aggressive, we were wrong. She told this to my wife several times. Our fault must be mistaken of our purchase. Then she called over a supervisor and whose name was maybe "Roland" and he started to check the system. While the two of them were looking for seats to put us in, my wife was able to locate the confirmation of seats purchased on her email. Then all hell broke loose. Roland started yelling at her like it was her mistake and they had done nothing wrong. It was impossible, they do not make mistakes it was ours. As he was barking at my wife, I jumped in and calmly told him that he cannot talk to us, we were only explaining our situation, and with the tone and loud voice as everyone now could here for rows... and we had done nothing wrong either and his tone was uncalled for. He kept aggressively leaning over the counter and pointing to my wife's phone like she had done something wrong. Then another employee a wonderful lady appeared and asked Roland and the clerk (30's something clerk with shoulder length hair, heaver set and glasses) to step down and she would take over. She came running to our aid as she heard the commotion. She immediately asked to see my wife's phone and concurred that we had indeed purchased the seats and we had the right to have them on the flight. She told Roland to make a call to some department and to walk away and take care of this task to enlighten them of the issue at hand. My mother of 89 is extremely worried and scared and at this point I had to take her over to sit down and get her some water. When I came back this amazing lady was changing our boarding passes and fixing the seating problem. Roland was being overly nice at this point and asked my MOM and sister now to come up to change their passes to the seats we had purchased. Our bags were then checked in by Roland and the other clerk (female) we had 6 in total with one larger than the other five we. This amazing lady stayed until this was all done saved the day for us. Unfortunately my mother was thrown way off from this incident and was scared, was repeating herself and not understanding. On boarding the plane again, we started to proceed to the last check point to allow us on the tarmac. The 30's something clerk saw us walking up but did not see me coming in from the side and said to the other male clerk at final boarding"Here is the [censored] that caused all the problems. Not only did I hear it, and my wife, but also did the other male shorter employee who she whispered it too working at the last check in before entering the plane.

My wife asked,"what would you like to see? He growled at her, "Scan them, Scan them now!" My wife asked, "the boarding passes or the passports?". He growled back scan the boarding passes NOW. My wife was so thrown off she quickly did so shaking as the two of them stared her down. She apologized and said it was late and we all needed to get some sleep. After she said this she walked towards the plane and I followed her. The attendant then ran passed me to her and faced her. He yelled at her"Do you want me to de-board you! DO YOU WANT ME TO DE_BOARD YOU! My wife said no and kept walking. He yelled after" THAT IS WHAT I THOUGHT!"As he passed me you could see the fire in his eyes. We finally got on the plane.

On landing we waited with my 89 year old mother at the airport for our one large suitcase to arrive after taking another flight to get to Kelowna over 45 minutes. We are exhausted. My mother is visiting me and we had very important health items in that suitcase for her visit. We also had two baseball gloves my son needed for tryouts on Monday. We waited and waited and then decided to go to the WestJet luggage claim at the Kelowna Airport. It was obvious to us what had happened. Your employees re-routed our suitcase and it was not arriving in our minds. I explained to the attendant in Kelowna what had happened to us and I asked him what the chances were of only one of our suitcases not showing up when all 6 were checked in at the same time. He said this is virtually impossible as this was the last flight of the day and only flight to Vancouver. He explained that typically all of the luggage would have been lost together, but not just one piece. He said he would make an inquiry and call us. He indeed called us back two days later and to our surprise said that another passenger showed up to his booth the next night with a very similar story and a complaint about the staff at Hawaii.

This lady's one piece of luggage her" Baby Stroller" had not made the flight and she also had a confrontation with staff! Her story was identical

This is the short version of this story and now we are aware there are two identical stories. THIS is not a coincidence. Her name is Lauran Oaks.

Two in two days a row. She is also putting in a complaint.

These employees are vicious and disgusting. Firstly there were items in the suitcase that are for the well being of a 89 year old women, this incidence ruined our trip, our memories of this trip, and as an act of fraud was committed by your companies employee to violate our luggage. God forbid anything would of happened to her the last 3 days as we waited for our suitcase to be found. This has to be on video how the suitcase was dealt with. We expect WestJet to investigate how our suitcase and why we were so viciously treated this way. Why did that amazing lady have to tell her colleagues to remove themselves and calm down towards us. We expect these employees to be disciplined and forced to examine how close they came to putting a 89 year old ladies life in danger. This has disgusted us for days now and is ongoing affecting my mother.

This type of stress can cause severe health and brain issues. She keeps repeating the story. They put her life at risk. We asking you to investigate these employees.

Roland did realize his mistake and changed his attitude when he returned. The other two younger ones disgust me and should be terminated if this is the game they are playing with your customers. I have flown with WestJet now for 25 years of my life and cannot believe that individuals like this would qualify to work for the great company you have built through exceptional customer service. Calling a customer a [censored] tops all.

Commend the lady that saved the day and discipline the other three involved

Stu Morgan [protected]

email [protected]@stumorgan.com

Good evening, before going online to post reviews, I would like to speak with someone about my experience. Our flight from Jamaica was delayed, they said because of bad weather that noone can explain. Last October, We endup missing our connection flight from Toronto to Montreal resulting in a loss for a ticket from Montreal to Boston. That night October 18th, We were left alone to figure out a plan. Thanks God for Mr. Mcklein who advocated for us (Myself and my wife) and they agreed to send us to a hotel. The next day since my flight to Boston was in Montreal, I lost the entire ticket from Montreal to Toronto, Toronto to Boston

Susan Thom - Westjet #[protected] Harvey Thom - Westjet #[protected]

[protected]@gmail.com [protected]

My husband and I booked premium economy to Cancun on flight WS2056 on January 29, 2023. On our previous premium economy flight to PV last November we had excellent hot meals so we purposely did not eat any prior to boarding our 8:35 am flight. Once on board our attendant Juan nicely told us there will not be a hot meal as the caterer did not work on Sunday. He said he didn't know this until he was on board. He suggested we write and complain and that he would write as well from his end. He was great in helping us by giving us a snack box (nuts and granola bars). He also offered us a tomato sauce penne (see attached photo)...but it was so bad my husband did not eat it. I had a few bites.

We paid about $600 each for premium economy so this is not acceptable. Also since it was early morning, we did not eat breakfast before boarding and literately starved until we got to the Barcelo resort around 8:30 local time. Also please note that our luggage came out near the end even though we supposedly had priority tags on our luggage. Between the luggage delays and waiting for all the passengers to board the bus, we didn't leave until about 7:15 p.m. local time even though the plane landed 5:35 local time. That's why we didn't get to the resort until around 8:30 local time. However, we did really enjoy the resort once we got there but the flight and transportation was far from satisfactory. But please note we had great service from Juan.

Westjet lost my bags. They put them on the plane and I knew before the plane ever took off. At my destination they tried to lie not knowing I had airtags. They then gave me a fake number to call and said all you can do is fill out the online forms. Westjet made zero effort to get my bags, online agent promised full reimbursement for clothes I had to buy. I had nothing but my wallet and cell phone. Now refusing to reimburse, saying they listed my bags as sports equipment so they only reimburse for rental clubs. Flight jan 20, 2023. Kelowna to Hawaii.

Our family was not allowed to board due to no Japanese visa. We are all Canadians, and a Japanese visa is not required. What happened to us was so wrong.
Thank you kindly.
Phuc
[protected]@gmail.com
[protected] — Our family trip, January 9, 2023
We planned to be home with our family in Vietnam for a Tet holiday, an exciting season.
Our tickets were to transit in Tokyo, Japan.
From NRT to HND, we also reserved a pickup service. We got Japanese money ready.

We booked all domestic flights in Vietnam so that we could explore and spend time with friends and families who we haven’t seen for such a long time. An awesome trip was scheduled and invested beautifully. We all were extremely excited about the trip. I was so excited that I didn’t sleep all night last night, my 10 year old daughter was awake all night, my 5 years old sons woke up right at 3am without an alarm wake-up call.

We were all so happy, we got a nice taxi driver. We arrived at the airport around 5:00am for check-in. And the West Jet attendant informed us that we were not allowed to enter Japan without a visa. I confronted that we’re all Canadians, with our valid Canadian passports. All West Jet staff including the onsite manager insisted that we’re not allowed boarding. I quickly called my travel agent, Flight Hub. Our connecting flight from Edmonton to Vancouver was supposed to leave at 7am and we didn’t get a hold of the travel agent until 8am. The agent said our tickets were now considered as NO show and would be canceled, no refund.

My daughter burst into tears in silence. My boys said, “are we flying soon, mom?”. My throat was bitterly salty. I quickly checked from the internet that we didn’t need a visa. I came back to the counter and confronted again. “We just rely on the government, not google” the West Jet attendant responded. I asked the manager again to inform her that we didn’t need a visa to enter Japan. I told her that my husband tried to phone Japan airlines, and after a long wait as usual, Japan Airlines confirmed that we did not need a visa.

The manager then tried to check us in but the flight was departing, plus the ticket went blank without itineraries. The manager said, if we let you fly and when you get there, they will find us $10,000. That’s all her response after all the damage done. My 3 young children were wandering at the airport from 5am to late afternoon without flying.

In the meantime, while waiting on the phone calls, I tried to inform the pick-up service in Japan, try to cancel hotels in Vietnam, and domestic flights with penalties. I had been on the phone with Japan Airlines, then Flight Hubs, vice versa. Each waiting call was more than 2 hours on the phone. I was mentally and physically exhausted.

PS: I respect specialists, as they know what they are doing. I trusted the knowledge of West Jet staff. However, after all this, I don’t know who to blame for this. But someone has to be responsible for this.