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WestJet Airlines Customer Service Phone, Email, Contacts

WestJet Airlines
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1.1 849 Reviews

WestJet Airlines Complaints Summary

20 Resolved
828 Unresolved
Our verdict: If considering services from WestJet Airlines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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WestJet Airlines reviews & complaints 849

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Newest WestJet Airlines reviews & complaints

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R
9:44 am EDT

WestJet Airlines forced fee

West jet informed me that the flight, when i was booking it was out of economy value seats and i would have to book a seat at a higher rate to fly home on Monday 14th of Sept.
when i boarded the flight there was only 27 person not including staff on the flight. they of course have not responded although repeated calls and their wall of phone block agents refusing to allow me to speak to a Superior management person who could explain why i was a victim of their lack of truthfulness. (flight 676) Calgary to Toronto

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5:52 pm EDT

WestJet Airlines no security check & ridiculous mistake

This has been a while. Two years ago, me and three of my friends flew with WestJet to Los Angeles.

We went through all security checks in airport with the question: were you guys checked in already? We were all confused and our answers were "NO" to every level of security check.

We arrived in the plane with a family of 4 sitting on our seats. When the attendance checked, they family was holding boarding passes with our names. We offered to sit in empty seats so the plane can take off without delays but were prohibited by the attendance.Took the attendance 2 hours and came back with no answer why this family had our boarding pass as well as passing through the security checks with no question. The flight was delayed for almost 2 hours and we ended up sitting in other empty seats.

All passengers on the plane were angry and thought me and my friends cause the delay. WestJet has made no explanation, apology or suggestion to compensate for the inconvenience and/or mistake. Will not fly with WestJet again if necessary.

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11:55 pm EDT

WestJet Airlines horrible service

I was flying with west jest from calgary to toronto.
Inside cad in was cold so I asked the stewart to for blanket she sold me one for $4, 00 as I opened the bag it has smell in it. However I have no choice to use it. As I used it I discovered that the colour of the blanket come of my new pair of pants
I asked the stewart for help in this matter, her answer was to file complaint.
I always values million times better then the world worst airline"air canada" after this trip I feel west jet should look after there customers
Otherwise there will be no difference between air canada and west jet.
Upon my arrival at toronto airport discovered that we were missing the suite case,
Please look after you customers as your staff to help your valuable customers not read books we customers in the flight needs help.
Don't be a cheap airline. Look at service for emirate, ba, jal and learn lesson, instead of gouging your customers

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7:28 am EDT

WestJet Airlines unwillingness to help with missed flight

My husband and I had flights book for Monday June 29, due to the highways being closed we were not able to arrive till the flight was missing, although we gave ourselves 4 hrs to get there. The customer service woman was extremely nasty, her first response was nothing we can do, we don't rebook missed connections. I mean REALLY? We ended up losing 800 dollars because they refused to be even the tiniest bit accommodating.

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essara
Winnipeg, CA
Aug 28, 2015 9:42 am EDT

you missed your own flight. Westjet or any airline would not refund the price. why would they, they would lose money. They were not able to fill your flight seats. so you had to pay for them.

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7:29 pm EDT

WestJet Airlines horrible customer service

My flight from Hamilton to Edmonton (WS405) got cancelled tonight (July 27th). I went to the arrival/baggage desk as told, were a WestJet agent looked at my ticket told me I would be on a flight tomorrow morning and to check in online. She never once used a computer to look up any information just wrote the new flight information on my ticket. I have been staying in St. Catharines (45 min-1 hour outside of Hamilton) so I contacted somebody to come pick me up at the airport. I was never asked/offered a place to stay for the night or if I had a drive. As I'm from Edmonton I found this odd especially after I heard other passengers had been given vouchers but my ride had arrived so I left the airport. About 45 mins after leaving the airport I went to check in on my WestJet app which informed me that I was actually put on a flight leaving for Calgary tonight then a connection to Edmonton. Upon finding this information I called WestJet customer service where I had one of the aggravating experiences in my life. After explaining my situation the agent informed me that he couldn't find any cancellation for my original flight, then he couldn't understand why I left the airport, then why I couldn't just had back to the airport for the flight that was to leave in 15 mins. Finally I was able to get him to look up the flight that was leaving tomorrow (the one I was told I was one) which he informed was a direct flight from Moncton, NB to Edmonton. While this flight does originate in Moncton I know that it stops in Hamilton as I've taken it before. Finally he figures out that it does stop and Hamilton and says he'll change my flight. 5 minutes on hold later he comes back on to ask why I seem to think I need to get a flight in Moncton when I was originally leaving from Hamilton! When I try to explain that he clearly didn't understand what I was talking about he hung up on me! I didn't yell at this agents, I didn't curse despite being upset, all I did was try to explain again and this is the response I got. After this incident I called again and dealt with another agent who was able to change my flight and informed that it is not WestJet's policy to hang up on customers but that all supervisors had left. She at least took my information and filed an after hours report for a supervisor to call me back in the next 24-48 hours. When I get a call I will be asking for a refund for this flight.

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4:45 am EST

WestJet Airlines check in counter service

Just earlier today on February 20th around 4:15am-4:30am, my travelling companion and I received a very infuriating experience at the checked bag drop counter at Orlando International Airport. Both the workers that serviced us were unnecessarily rude and incompetent. The one that served us first is Maria D. and I did not catch the name of the other worker, but she wore glasses, had light skin and was a heavy woman. My travelling companion had received two confirmation e-mails from WestJet that explicitly stated that due to the fare type, both of us would have a free checked in bag. The first e-mail was received on the 17th and the second one was received yesterday on the 19th. Maria proceeded to tell us that we must pay for it and go try to get reimbursement from WestJet afterwards - she insisted we do this, twice. This is ridiculous because we should not be charged for this, especially when we paid so much for it and our flight from Toronto to Florida had no hassle considering this. Her telling us to just pay first and try to get reimbursed later is redundant and completely a waste of our time when she should have the quality of a worker at the Orlando airport to deal with her mistake swiftly. She told my travelling companion to go off to the side and kept rushing her, when my companion had to lift my checked bag off the machine that weighed it and had to move the two bags off to the left. She is not superhuman, so no, she could not do all of this within two seconds. After waiting for the next person in line to finish, my travelling companion showed the two e-mails to the lady working beside Maria (earlier described) and she also was unable to handle this professionally. She demanded to see the second confirmation e-mail in a way that insinuated that she did not believe us. She then said she will only let us check in one bag free, when she had just read two e-mails stating that it was one free checked bag PER GUEST. Maria and her argued with us saying that they cannot do anything, as it says it in the system. After my travelling companion pointed out the description in the e-mail, the lady working beside Maria printed the luggage tags and checked both our bags in finally. How hard was that? What are these excuses saying they are unable to do anything and with a few clicks of the screen and lots of arguing, they are suddenly able to? I have flew with WestJet in the past and previously had a very positive experience. This experience however has changed my outlook on WestJet.

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Farzan
, SE
May 10, 2015 6:34 am EDT
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Dear Sir/Madam,
On Saturday 18 April, I had a flight to Sweden from Vancouver but Westjet personnel did not give me permission and I could not do check in and depart so I lost all legs of my flights which was from Vancouver to Edmonton, then to Iseland and then to Sweden, while I have a permanent schengen Visa. I was completely upset from the personnel which had not had enough information which caused me to lose all my flights which I bought for 710 CAD and they did not pay attention to help me for that. So I had to buy another ticket by Lufthansa for 1750 CAD for flying one day later which cause me problems not only for losing of more money by flights and staying at the hotel for one more day but also for causing me lots of stress.
So I would seriously asking you for taking action to find the real reason and refunding me back all the expenses that your personnel at the Vancouver airport had caused me, otherwise I have to take a legal action.
Thank you very much for understanding my situation. If you need more information about my flights and anything do not hesitate to send me an email to Farzaneh.ahmadzadeh@mdh.se or calling to [protected].
Best Regards,
Farzaneh Ahmadzadeh

Following are my flight information :
SATURDAY, APRIL 18, 2015
Confirmation Number: JARHYL
Passenger name :Davood sotoodeh Yeganeh
Aircraft: Boeing 737-800 (winglets)
WestJet Flight 320
departure :Vancouver International Airport (YVR)10:00AM
arrival :Edmonton International Airport (YEG) 12:38 PM
----------------------------------------------

Confirmation Number: 4CWLGQ
Flight Duration: 6 hours 26 minutes
Icelandair Flight 692
Departure :Edmonton International Airport (YEG) 6:24PM (MDT)
Arrival: Keflavik International Airport (KEF) 6:40AM (GMT)

--------------------------------------------------------
SUNDAY, APRIL 19, 2015, Icelandair Flight 306
Confirmation Number: 4CWLGQ
Departure: Keflavik International Airport (KEF)7:38AM (GMT)
Arrival: Stockholm Arlanda (ARN) 12:38PM (CEST)

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C
10:49 am EDT
Resolved
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WestJet Airlines delayed

My son left to catch his plane last Monday to go back home to Brandon Manitoba, he had already purchased a bus ticket from Winnipeg to Brandon. Thinking there was plenty of time from when his plane lands in Winnipeg. Only to find out his plane was delayed to hours, there for his plane left at 12.10 instead of 10.10 pm he now had to purchase a hotel in Winnipeg and purchase another bus ticket to Brandon Manitoba. So instead of it costing him $30.00 it ended up costing him a hotel fees and another bus ticket. If this plane wasn't delayed he would have been able to catch his bus at 11.30 Monday night and be home to get enough sleep for he had to work Tuesday afternoon. I am very disappointed in this company.

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MkStItCh
West Seneca, US
Aug 10, 2014 7:33 pm EDT

How is this anyone's fault... People always want to blame someone for things that just happen in life.

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5:41 pm EDT
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WestJet Airlines west jet flight

I have always preferred to fly with West Jet over any other airline company my whole life. With West Jet I always find the service to be outstanding, that the staff will go out of their way to go above and beyond for their customers, and that the staff has always been happy, friendly, courteous and funny. I have always paid more money to be on a West Jet flight rather than fly with Air Canada.
On Fri April 18, I flew from Edmonton AB to Jamaica, with a connecting flight in Toronto. My group was a party of 5. Our flight from Toronto to Jamaica (West Jet flight # WS2660)was one of the worst flights I have ever experienced with any airline. Our flight attendant Jenn, (#6724) Was beyond rude from the get-go to the end.
To start off, the flight attendants were handing out customs papers. As she handed them to my friend and I, I kindly and simply asked if it was one sheet per family. She rudely responded that "the announcement said one per person" and carried on her business. her tone and matter of the reply was completely unnecessary. As my husband was filling his out, he made a mistake and took mine instead for his. When Jenn came around again, I said "excuse me, could I please have another form, my husband made a mistake on his and took mine." Jenn then loudly scoffed, and in another rude tone said "fine, but this is the last one!" After she walked away, the folks sitting behind us even told us they couldn't believe how rude she was being and couldn't believe she actually said that.
When the beverage cart came around, she was even rude to us about that. She said we could have one drink an hour, however only came around twice on a 4 hour flight. I didn't even bother to try and argue with her about that one, however the rest of my party was very angry about it and how she was treating all of us.
If ever any of us were standing in the line waiting to use the bathroom, and the seat belt light would come on, she would immediately send us back to our seats, even if we were waiting quite awhile. However, she NEVER sent children and/or their parents back to their seats.
It really sucks being excited to start a well needed vacation only to have it start off on the wrong foot.
One of the other flight attendants actually came over to us near the end of the flight and apologised to us for her behaviour and attitude.
In the past I would have never hesitated to recommend West Jet to anybody. Now, Im not too sure I would ever recommend west Jet, and I will think twice before choosing West Jet.
I am very disappointed.
Charla Irvine,
charla.[protected]@shaw.ca

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Kijiji Bites
Lethbridge, CA
May 12, 2014 1:06 am EDT
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Well, West Jet as you may know ... all their staff have a stake in the company, so what they reap is what they get for a reward. They should all give organizational citizenship behaviour, but this one lady must be having a bad day and might need to move onto another job as she was grumpy. Could be jet lag, could be personal, no one is 100% and sometimes it might happen where you expect kind service then you get this b****, I know that service is here in Lethbridge: Canadian Tire, Visions Electronics, Denny's, Best Buy, and Toyota and we just moved from SK not long ago where people were nice, here, wholly sheet, we are trying to get used to people cutting in front rather that being kind and hang behind to get into the other lane, wow. And the attitude and arrogance...I guess the rich and spoiled are the ones who come first unfortunately - or are they just all selfish? Love the weather though!

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D
7:29 am EDT

WestJet Airlines dishonest people

I bought tickets to Canada from the website www.westjet.ca. So I paid $290 for the tickets, and I decided to contact the customer services, because I haven’t received info about seats. And the lady informed me that I haven’t booked the flight. So I really needed to fly ASAP, so the rep told me to $500 for the tickets. They are thieves and dishonest people. I won’t use their services again. Please, post your comments and share your views about this company.

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driver121
, CA
Apr 04, 2014 3:36 pm EDT

Book West jet on line all the time and fly with them. They are a great airline and I always try and plan to use them in Canada.

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11:39 am EST

WestJet Airlines cancelled flight

Was at a friends place and she was getting ready for a flight to Edmonton for a company event, and WestJet called left a recorded message, turned out her flight had been cancelled, with no explanation, she needed to be in Edmonton by 1800hrs, the only alternative they gave was a flight to Winnipeg and a connection to Edmonton, this would have been a 5 hr journey for what was only supposed to be a 1 hr trip, this was not possible, and when she requested a refund she was met with a very rude and confrontational service person, who refused to refund her for the ticket.

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bukada06
, US
Dec 08, 2013 12:13 pm EST

what Sharon implied I'm in shock that a single mom can make $7338 in four weeks on the internet. check out here http://url.ie/klwr

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6:04 pm EDT
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WestJet Airlines price of "compassion" fare

My husband's father died suddenly. He already had a flight on another airline to go to San Diego. The other airline totally refunded the cost of his flight when I explained his father had died and he needed to go to Toronto to be with his family for the services. I looked up the price of flight from Vancouver-Toronto, It was $835. I phoned and asked about the "compassion" fare price: $935! $100 MORE! What kind of compassion is that? I said "No thank you. I'll go with the one off the Web (this was to be in 4 days). So, he did. Don't know what their version of "compassionate" is, but $100 MORE sure isn't it!

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2:41 pm EDT
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WestJet Airlines food

We where on a plane for 3 and half hours and we where hungray they were suppose to give us breakfeast and a lunch but what a suprise because for breakfeast we had a choice of a cookie or a little bag of meli melo, then lunch time came and same choice. I took several airplane before and we did get a lunch, and also it was do cold that our feet was frozen i had to seat on my feet to warm them up. Then i had a kodak easy share but not alout to take picture with it, wich in other airplane i always did. Some of the staff was miserable. I will never take west jet again in my life.

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Why The Long Faces
Why The Long Faces
, US
Apr 30, 2013 4:58 am EDT

That should read 3.5, not 36.5.

Why The Long Faces
Why The Long Faces
, US
Apr 29, 2013 7:37 pm EDT

I have flown several airlines, from Delta to Southwest, and have never gotten a breakfast AND lunch on a 36.5 hour flight. You get one or the other unless you fly more than 7 hours.

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8:04 pm EDT
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WestJet Airlines no service

I used to not understand why all my employees lately insist that their flights are booked with Air Canada instead of Westjet, but today I experienced it myself.
We book about 2 flights per week and I used to always prefer Westjet, but after today, I think I will be like all my staff.
Here is why:

Today was the day, that finally I had to personally attend a meeting in Abbotsford, BC and I had booked my flight out of Edmonton International in advance.
Due to some unforeseen circumstances, I arrived at the Airport only 40 minutes before departure, but figured it will still be okay.
Far from it.
First I needed to check in and get my Ticket:
There are about 12 counters for Westjet. One Hostess was sitting on the far left one doing absolutely nothing, 5 Hostesses where standing around the entrance yacking with each other, 1 Hostess was helping a customer with her phone in hand, obviously trying to solve a problem. So here I was standing in line behind some other people waiting.
Finally one more Hostess showed up and opened another booth.
By the time I made it to the front, she ask me to “hold on” and went to the next booth, picked up the phone and made a lengthy call, all why I was standing and waiting.
Finally it was my turn. By now it was 25 minutes before departure. I was told that my bag could not make it onboard and I could not bring it as a carry on off course because it was a bit too big and heavy.
I asked for a solution, but was simply told to book a new flight (via Calgary Arriving at 16.30 in Abbotsford, off course way too late for my meeting)
I asked if I could just store the bag in a locker and just go without my full gear, but the simple answer was that by the time I have it in a locker, it is too late to let you board.
YOU KNOW THAT WE STARTED BOARDING 30 MINUTES BEFORE DEPARTURE TIME. (What a bunch of …. I have never boarded 30 minutes before departure in my life and you all know it.
Asking if I will get reimbursed I was simply told NO.
No possible alternatives where offered, no attempt at all in helping me was offered. SIMPLY ABSOLUTELY NO HELP OR SERVICE!
I GUESS THAT WHAT I GET FOR DEALING WITH “OWNER”
Thanks but no Thanks. This is how you lose your customers. With grumpy Hostesses that have no time to help or even attempt to keep someone happy.
Thanks to this I have lost my payment for the flights (there and return) my Hotel reservation was charged and my Rental Car was charged.
On top of it I missed a very important meeting, that I was absolutely needed for, which I cannot even start to fathom how much I will lose over this.
Thank you very much Westjet. I hope you are all happy with spending the money you got from me.
Rest assure it was the last time.

Very unhappy

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10:05 am EDT
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WestJet Airlines one sided cancellation

West Jet operates from Toronto to St.Martin, lots of tourists and students use it from Canada. We bought a return Ticket for our son who studies there. Since this Airline has no direct flight from Regina to Toronto, they book him from Regina to Calgary and then Calgary to Toronto. This takes almost the same no. of hours like the International flight from Toronto to St. Marten. I told him to use the Air Canada flight which goes non stop to Toronto and Next Day check in from Toronto to St. Marten by West Jet. Since it was the long weekend of Labour Day and the waiting time on telephone is endless we could not inform the West Jet and when the Boy arrived at Toronto for Check in, they told him that your ticket has been cancelled because you did not take the Local flight. Even though it was not the same day local flight and International flight, there was a gap of one day between them. The Boy has to pay again for the New Ticket to take the same flight which was going to St. Martin. We have travelled in third world countries on their Air Lines, they call you at home 3 to 4 days earlier to check if you are taking your flight or you want any changes in your booking and if you tell them for changes they accept it without any extra costs. This so called First world Air lines are worse than the Bus Service. You have to wait on telephone for the very busy person to have time to talk to you. They Love to find a small reason to Charge you more money and then they defend themselves like it is your fault not ours and if you are not happy with our service then take another Airline...imagine these words from the Lady from west Jet complaints section. So Dear West Jet Management team...Go to hell from our side...you are the worst people in this Business and a Shame for the Travel Industry...

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3:33 am EDT
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WestJet Airlines damage

Hi my name is melva dobbin,
My husband and I took a flight with west jet on oct.26th 2011 on monday morning I must say our trip wasn't planed my husbands mom was really sick in the hospital in st johns nf so we had to book a flight with you guys I must say my self and my husband we did have a very nice flight going down to nf but on oct.9th 2011 when we got on the plan in st johns air port to return back to toronto air port we were checking in our things and my laptop was taken fom me at the gate and I had to remove my laptop outta my laptop bag and I did but when the gaurd put it back in my bag he slap it in alful hard I had ask him can you please be careful I just got that laptop from him [my husband for my birthday he just gave me a mean look and no I knew we wasn't aloud to use the laptop on the plane but I never even had plug it in which there wasnt a plug jack for it anyways and yes people play games without having internet all the time, so I just got on my way to get a seat which I had not notice anything about my laptop until I went to take it out on the plane to play some games and I notice I couldn't do that because my laptop was broken I look at my husband and said omg look at this, I had notice that my laptop had a dent in it badly with a scratch also I use a mouse with my laptop and my mouse came with a stick for the mouse to work and I had notice when I went to use it my stick was broken in pieces so I could use it so I had to use the laptop mouse on my laptop so I just said to my husband I am so mad I started to cry becuse he gave me that for my birthday he look at me and said thats ok honey we will deal with it when we get home so now I am, I am not happy with our flight coming back to toronto as we boarded on the plane my seat was wet really bad it got my sweater and jeans so wet it look like I wet my jeans which I complain to the flight attented and she came with a cloth and wiped it dry for me I was so imbaressed I was afraid to go to bathroom figure someone on the flight thought I wet in my pants, also when I ask my husband what do I do he said to write you and complain, I had for 19 yrs I being in ontario every time I go nf I always take west jet and never have any problems untl that day I would very much if you can email me at my email address is mrd.[protected]@hotmail.com or call me at [protected]. And tell me that the is something gonna be done about this because if not myself or my husband will be taken our trips to nf on another flight company sorry if I sound rude I wasn't brought up to be like this I was raised up with to religious parents who wore a salvation army uniform all their life and my dad had fighted in the war so if I seem mean I am sorry. Thanks for taking time to read my email looking forward hearing from you soon. I would've email you b4 now but on that day oct 9th when we got home I had a couple hrs to drive to get home here in stratford then unpack our frozen meats then b4 we knew it I had to go to bed because I had to have surgey on my arm the next morning of the oct 10th so its only yesterday I was able to get the strength to write to you with 1 hand sence I have a case on my arm. Please contact me if you have any questions or email me if you fine my email difficult to understand thanks alot melva dobbin.

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Hostilebear
Calgary, CA
Aug 01, 2012 12:47 pm EDT
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Oh good lord! Why in the WORLD did you put your personal contact information on a website?! Holy moly was that stupid. Why not just slap your credit card info on there as well while you're at it.

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Miss the Next Flight
, BD
Dec 01, 2011 9:36 pm EST

What a useless, rambling, and barely literate complaint. First off, Westjet is NOT responsible for how airport security treated your laptop. That is an issue to take up with Transport Canada and the Canadian Air Transportation Security Agency (and/or related agencies). Second, the Westjet flight attendant obviously did the best she could for you. When aircraft are on short, turn-around flights, there is usually little time to "groom" the aircraft cabin or look for "wet spots" on seats. Did you not look at your own seat before you sat down? Third, why are you complaining here? Are you too lazy to call, email or write to Westjet or the Government directly? Frankly, with all the unnecessary details about your frozen meat and arm surgery, you sound like a big whiner who'd rather talk then accomplish anything. Incidentally, your spelling, grammar and sentence construction are at about a Grade 3 level. I'd suggest a remedial literacy course before you attempt any more letters of complaint.

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8:07 pm EDT
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WestJet Airlines dog

My experience with west jet was awfull! Never again, Air Canada is way better. The crew aboard was really aggresive and disrespectfull with me I had a dog with me aboard, the stewardess was on my case for 5h straight, i figured she wasnt really friendly with dogs. The service received by her was insane, she was looking at me with weird faces everytime and asking me to move the kennel etc. While flying my dog start moving and pushing to come out of the kennel I had a hard time trying to push her back etc I figured that she was scared of something since she never did that before. Instead of asking me if I needed something for my dog etc she was all frustraded at me and we start arguing abit, I was trying to explain her that the way she was treating me because I had a dog was unacceptable. She asked me my boarding pass, I saw her going infront talking with another women and (talking behind my back) the other woman came back to me and told me I would go out of the plane first I ask why she didnt answer me. Once we landed they took the microphone and said : sorry passenger we have a speciale guest aboard she will leave the plane first. Everyone were staring at me.. At that point I got really mad and upset, they push way to far for a dog. When I came out 2 cops was waiting for me again everyone staring at me getting out the plane I felt terrible this experience was unbelievable for a dog! I didnt even do anything they made me fell like a terrorist or a public danger. I explain the cops nothing happen aboard and I wanted to talk with the stewardess she finally came out was really ### with me and they let me go all this for nothing! I cant believe they are allowed to do such a thing to a customer I was so chocked. Badest experience WESTJET NEVER AGAIN.

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justlookingaround
, CA
Oct 04, 2011 10:46 pm EDT

I fly with my dog using westjet a few times a year (she also sits with me in the cabin) and I have never had an issue with any of the westjet staff.
That's really unfortunate you had an experience like that. I hope your dog is ok.

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10:50 pm EDT
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WestJet Airlines extra charges for over sizes luggage

On June 15th we boarded a plain to Vancouver BC with firends for our Husbands to go and raise money for the Ride to Concor Cancer. This is a bike ride from Vancouver to Mt Verson first day and Mt Vernon to Seattle WA the next day. In order to ride in this fund raiser our Husbands brought their bikes. On the way out from Toronto to Vancouver my husbands bike box which is an oversize pc of luggage we where billed $79.10 which we expected. Now when we returned from Vancouver on June 22nd for the same oversized bike box with the same contence in it we where now charged $50.00 for oversize, $50.00 for overweight and $20.00 for second bag with a total of $134.40.
What I am compalining about is the inconsistency between these two charges. Whatever the rules are for oversize bags I think WEST JET needs to get it together on what they are going to charge. You shouldn't charge whatever you feel like at the time with customers. I makes the customer feel much like they are being had in their wallets.
Now the flight was anther story. This is a well over a four hour flight and that crew ran up and down giving out drinks two times like they just couldn't get the job done fast enough to sit down again. I have never had a bad experience on West Jet but this tells me that they are slipping with the CUSTOMER SERVICE which makes them no better then any other airline to fly !
Nexty time I will just book the cheapest flight.
Thanks
Vickie

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WestJet Airlines bad customer service

I arrived at the airport to board fly 319 upon arrival I was told that flight had left already and I m not able to board any longer, which absolutly didn't made any sense since I was 30 min earlier bf the boarding time . I asked to speak with shift supervisor that individual was very rude and had a high pitch told me he can't understand what I m talking about at all since I had a bit of accent I felt very humiliated infront of other customers the way he went onsaying this, I had paid $50 to bump me in to next flight. I am very disappointed with the individual that was representing West jet and will no longer through this airline in the future. I do expect apology for the way I was treated and had to pay extra after all this. My flight # oraginaly was ws509 boarding from Toronto airport at 7 am on may 18, 2017.

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Chris000
Riverview, CA
Jul 31, 2011 12:45 am EDT

My name is Christopher Stuart. I fly about 12 times a year with West Jet.. On July 28, 2017, I had booked a flight wtih the airline as I had not been home to Moncton NB for 3 months, so I was coming home to vacation with my family for 5 days. I arrived at the airport at 5:30 am (as my flight was leaving at 7 am) they was a huge line up at the check in counter.. I made it at the checking counter (as they were understaff) just to be told that I could not get on the plane because it was to late...

I was offered a change of flight but could only reach Toronto (as they could not get me on a connecting flight because they were booked full..)This was not an option because I was going to Moncton NB. Goint to Toronto with no connecting was rediculous... Than they offered me a flight for the following saturday for an extra charge of $50.00 (which I paid ) determined to get home...than realised that I would only be there for 2 days..as I had to get back to work on that Tuesday... so I had to change my flight to august 28 and stay another month away from home..Pretty disapointing as I had planned this vacation with my family!

Very disapointed in West Jet.. This will be my last time flying with them! They will be loosing 10, 000 to 12, 000 from me per year... I was not offered any compensation for there ### up.. I had to pay 50.00 xtra to change my flight which I had no control over..

For the people who do the schedule, how would you like it when you can only go see your family every 3 months and you can't go because they are not enough staff to check you in..

This is poor management...very disapointed!

Chris Stewart [protected]

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WestJet Airlines rude flight attendant

On April 12, 2011 a West Jet Flight attendant named SONYA was extremely rude to me, while I was a passenger on the West Jet flight 2661 returning from Jamaica.
Water was spilled from a cup all over my head and clothing when the 2 flight attendants were collecting garbage from passengers in the isle at the end of the flight. I informed one of the West Jet Flight attendants (Sonya), that someone just spilled water all over me, and that I would appreciate an apology or at least have someone acknowledging what just had happened. There was only 3 people that it could of been, Sonya, the male flight attendant or the passenger sitting behind me. Instead of apologizing, she became extremely defensive and that this incident did not matter because I couldn't prove who actually spilled the water between the three of hem. None of them owned up to it nor apologized for what happened.
It was not the fact that water was spilled on me that was the issue, but that SONYA was not responding in a professional manner. SONYAS' response was extremely rude and condescending, as she continuously told me to “stop making a scene” and that I couldn’t prove who spilled water on me.
Sonya then proceeded to tell me that if it were a big deal, she would give me a dry cleaning chit. I told her that that was no the point, nor the solution to the problem and that all I wanted was an apology or some recognition that water was in fact spilled on me, and that, there was no reason for her harsh attitude.
The result was her walking away from me and there was no apology from either flight attendants at all.
This is unacceptable behaviour and there was no reason for her to be so condescending, rude and disrespectful. As a flight attendant a large component of their job is to handle complaints or issues that arise on the flight and this matter was not handled professionally, which is why i wanted to bring this to your attention.
I wish for this matter to be discussed with SONYA. She needs to be aware that it is not acceptable to treat customers the way she did and that her rude, condescending attitude will not be tolerated. I was not pleased with West Jet's service and will be following up with this matter further.

Regards
Jennifer

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WestJet Airlines poor service

On 12 January 2011, myself, my wife and approx. 160 other Canadians were scheduled to leave Montego Bay on Westjet flight 2703 at 1530, we called westjet at @ 1100 and were informed that the flight was on time, we arrived at MBJ and were told our flight was delayed an hour and we would board at 1545, 1545 came and went and no one boarded the plane, at @ 1600, we told that the incoming flight had a medical emergency that required the use of oxygen and the return flight would be delayed until the oxygen was replenished. At this point I approached the Westjet representative and identified myself as a critical care /SAR medic and informed them that just outside of MBJ on the main road was a private medical clinic that would refill the portable 02 system, a few minutes later another passenger identified herself as a nurse and passed along the same information. We were told by the Westjet staff member Michelle James that this was being taken care of and we would board shortly.

At 1700 the pilot came out mumbled a few words into the desk PA system and stated he would update us in 20 minutes, the pilot never returned. At 1730, I once again approached the westjet staff and asked for an update, I was then told we would receive more information by 1900 hrs. At this point it had become apparent that no one within westjet had a clue how to handle an emergency and I once again told Michelle James who I was and seeing as we had already been at the airport for 7 hours made the following requests,

1. That west jet provide access to the bags that were sitting on the runway so that the parents with small children could get supplies (diapers, formula etc), that people who needed medication be allowed to do the same, I also requested that water be provided for the older passengers and the younger ones. I was then told they would be handing out meal vouchers shortly and there was a water fountain (no cups) down the hall.
2. There was 2 ill children, one asthmatic passenger and an older passenger with diabetes and hyper-tension I made this perfectly clear to the west jet staff and requested at least a first aid kit and ice packs and was told there was no ice packs in the airport and they would see if they could find a first aid kit, neither one of these items was ever produced by west jet staff.
A few minutes later they started to hand out $ 10.00 worth of food vouchers, however none were given to children under 2 years of age, and some food service providers only valued them at 8.00 USD, to put this in perspective a bowl of soup at Margaretville was 9.95 and a burger at another provider was $ 10.00. at this point myself, my wife and other passengers gave our food vouchers to people with families and small children.

At @ 1930 I was approached by another passenger who had looked on the westjet web site which showed our flight delayed until 0100 on the 13th, I approached the counter and was informed they could make no comment and they would provide an update “later”, I asked why it was on a web site yet the people who were being effected were not being told anything.

@ 1950 we were told that a plane would be leaving Toronto at 2000 with the oxygen and arrive MBJ at midnight, with a planned departure from MBJ at 0110, at this point some of the passengers became quite verbally upset and the west supervisor left the desk not to be seen again until the wee hours of the morning, unlike the original westjet pilot who never returned at all. During this I was approached by a mother to look at her child as he was running a high fever and one of the other passengers was becoming short of breath due to the hyper tension, I again asked for access to meds and again was ignored.

@ 2045, I asked my wife to attend the front desk to get water or cups for the kids and she was told that food vouchers would be handed out shortly, again none were given to children under two and by the time they had been handed out most food providers were closed or in the process of closing.

@ 2100 I was approached by a young lady who informed me her ride from the airport would not be able to pick her up and that she had no money, my wife took her and a few other passengers who we in the same circumstance to the west jet desk to see what could be done, frankly we were in the same position as my son would be at work when we were scheduled to land and our option would be a 150 cab ride home. My wife spoke to staff who assured us that westjet staff would meet our flight and make arrangements, when she (my wife) asked them to confirm this in writing in case of issues on the receiving end she was told no they would not do that, after telling her that they would not leave the counter until some confirmation was given they then were magically able to make notes in the computer as to which passengers would require transportation assistance.

At @ [protected], although I have no proof, the airport shut down and the a/c was either reduced or turned off completely.

@ 2200 a passenger received a phone call from her father saying westjet’s website now indicated a 0630 arrival in Toronto, the desk staff were asked about this and they confirmed that the plane that they told us had left at 2000 did not actually leave until 2100 and our departure time was now to be @ 0220, needless to say this caused some verbal comments to be made by quite a few passengers and the desk called for extra security and the airport manager, they arrived shortly thereafter and the manager only made matters worse by singling out one of the ill older passengers and tried to tell her she could not get on the plane as she was ill, both myself and the nurse interceded and I explained to him the situation so far and that the passengers were concerned as now they were children with no diapers, no meds, no water, no blankets, no pillows and his heavy handed approach would do nothing more than cause further upset. At @ 2245 two Jamaican police officers ( a sgt. And a corporal) arrived at the gate, I approached them along with the manager and explained the situation, both police officers agreed that it was unacceptable and one of them ordered the manager to find me at least the ice packs, he returned @ 15 minutes later with two latex gloves filled with ice, over 5 hours since I first requested it.

@ 0130, the second west jet crew arrived, I immediately approached the pilot, identified myself and told them I needed water for the passengers, I received 8 bottles of water and some plastic bottles and my wife and the nurse then spent the next 30 minutes giving out water to the younger and older passengers, not one west jet crew member offered any help or assistance.

We finally left MBJ @ 0245 on a plane that had no food except for snacks, we were told this was because it was a “rescue” flight, if this is westjet’s idea of a rescue then I would really hate to see them face a real emergency.

Things were not much better upon arriving in Toronto, disorganization, incorrect information and all 2 of the westjet staff assigned to meet our plane were simply unable to deal with the volume of complaints, we were however told by a westjet employee (Ray) that they (west jet) knew the flight would be delayed by mechanical problems since @ 1700 on the 12th. Finally at 1020, we arrived home, 22 hours since we checked in at MBJ

When my wife called west jet today to follow up she was told it was a weather delay, yet air Canada, canjet, sunwing all had multiple flights leave MBJ, so do they think we are blind or stupid

RECAP: 160 or so passengers, including ill children and seniors left for over 15 hours in an hot humid airport with little food, no water, no meds, no blankets, no pillows, no information, then a 4 hour flight with no food, intimidation by staff, quite frankly prisoners receive better treatment and last i checked inmates did not pay over 1800.00 to receive such treatment.

Questions: Why did the original pilot not return to give the briefing he promised, and why did he leave without ensuring the safety, security and comfort of the passengers he is responsible for, quite frankly his utter lack of professionalism and disregard for basic human compassion should cost him his job,

Why, knowing how long the delay would be did west jet not put people in hotels or at least ensure adequate food and supplies were provided,

Why did west jet after being given/ offered assistance by two medical professionals, one of whom designs crisis management programs for international companies (myself) totally disregard this advice and continue down a path which caused undue hardship and concern for all the passengers

Why in absence of the pilot did the next senior west representative (Michelle James) leave the desk area without ensuring supplies were on hand, information was provided and people were cared for.

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WestJet Airlines In-depth Review

Overview: WestJet Airlines is a Canadian airline that was founded in 1996. It has grown to become the second-largest airline in Canada, operating an extensive network of domestic and international flights.

Flight Options:

  • WestJet offers a wide range of flight options, including flights to various domestic and international destinations.
  • They provide different classes of service, including economy and business class, catering to different passenger preferences and budgets.
  • WestJet operates frequent flights and offers direct routes to many popular destinations, providing convenience and flexibility for travelers.

Booking Process:

  • Booking flights through WestJet's website is a straightforward and user-friendly process.
  • The website features an intuitive interface and easy navigation, making it easy for users to find and book their desired flights.
  • During the booking process, passengers have the option to select their seats and indicate their meal preferences, ensuring a personalized travel experience.

Customer Service:

  • WestJet's customer service team is known for their responsiveness and helpfulness.
  • Passengers can reach out to the customer service team through multiple contact channels, including phone, email, and live chat, ensuring prompt assistance.
  • WestJet handles customer inquiries, complaints, and requests efficiently, striving to provide a satisfactory resolution to any issues that may arise.

In-Flight Experience:

  • WestJet's aircraft are known for their comfort and cleanliness, providing a pleasant travel experience.
  • Passengers have a variety of seat options to choose from, and the airline offers ample legroom to ensure passenger comfort.
  • In-flight entertainment options, such as movies, TV shows, and music, are available to keep passengers entertained during their journey.
  • The quality and variety of food and beverage offerings onboard are commendable, catering to different dietary preferences and ensuring a satisfying dining experience.
  • WestJet provides amenities like Wi-Fi, allowing passengers to stay connected during their flight.

Baggage Policy:

  • WestJet has a generous baggage policy, allowing passengers to bring both carry-on and checked baggage.
  • However, there may be fees and restrictions associated with baggage, depending on the fare type and destination.
  • In the event of lost or damaged baggage, WestJet handles the situation promptly and ensures appropriate compensation or resolution.

On-Time Performance:

  • WestJet flights are known for their punctuality, with a strong track record of on-time departures and arrivals.
  • While delays or cancellations can occur due to unforeseen circumstances, WestJet maintains transparency by providing timely updates and notifications to passengers.

Loyalty Program:

  • WestJet offers a loyalty program called WestJet Rewards, which allows passengers to earn and redeem points for flights and other travel-related benefits.
  • Earning and redeeming points is easy and straightforward, providing added value to frequent flyers.
  • Frequent flyers can enjoy additional perks, such as priority boarding and access to airport lounges, enhancing their travel experience.

Safety and Security:

  • WestJet prioritizes passenger safety and adheres to industry regulations and standards.
  • The airline implements robust security measures to ensure a safe travel experience for all passengers.

Pricing and Value:

  • WestJet offers competitive fares compared to other airlines, providing good value for money.
  • The pricing is transparent, with any additional fees and charges clearly communicated during the booking process.
  • Passengers can expect a satisfactory overall travel experience in terms of the service received for the price paid.

Overall Customer Satisfaction:

  • Customer reviews and ratings indicate high levels of satisfaction with WestJet Airlines.
  • Passengers appreciate the airline's reliable service, comfortable flights, and attentive customer service.
  • WestJet is often compared favorably to other airlines in terms of overall customer satisfaction.

Pros and Cons:

  • Pros: WestJet Airlines offers a wide range of flight options, provides excellent customer service, ensures a comfortable in-flight experience, and has a generous baggage policy. The airline's loyalty program and competitive pricing add further value for passengers.
  • Cons: Some passengers may find the availability of flight options limited compared to larger airlines. Additionally, while WestJet strives for punctuality, delays or cancellations can still occur.
How to file a complaint about WestJet Airlines?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the core issue you experienced with WestJet Airlines. Make it specific and clear, such as "Delayed Flight Refund Not Processed by WestJet Airlines."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Include relevant dates, flight numbers, and any correspondence with WestJet Airlines. If you attempted to resolve the issue, describe the steps you took and the responses you received. Clearly articulate how the issue has personally affected you, whether it was stress, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, boarding passes, correspondence, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with WestJet Airlines. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, compensation, or an official apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and its impact on you.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against WestJet Airlines on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from WestJet Airlines or other users who may offer advice or share similar experiences.

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