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CB Airlines and Air Travel WestJet Airlines Being treated very disrespectful and verbally abused, also disrespectful based on gender.
WestJet Airlines

WestJet Airlines review: Being treated very disrespectful and verbally abused, also disrespectful based on gender.

C
Author of the review
3:47 pm EDT
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Sunday September 17th 2023

Time -18:39:49

I was sitting at gate B14 , with my husband , which had gotten up and went to the washroom.Waiting on our delayed flight to Calgary WS124 .

While playing a game on my phone, I was overhearing a conversation between 2 WestJet workers about a piece of luggage that looked way oversized.

I was approached by one of the WestJet employees, as he loudly complained to me that my baggage was too large , which i replied, it was not my luggage. That it belonged lady with a handicapped child which was also in the washroom. The worker continued to raise his voice , telling me I could not take this bag on carry on . I replied one more time, was not my luggage, ( which I feel he was not even listening to my comments ) . He then said to me that I was ridiculous thinking I could carry on this bag . At this point I raised my voice asked him why he was disrespecting me so badly and acting in inappropriate .

My husband returned from the washroom, I started to explain the happenings, when I noticed the 2 WestJet workers talking on the side . I walked over and said if he was going to be taking, I thought the both sides of the story should be involved.

I asked one question to the abusive worker, why I was treated that way , he looked at the ceiling and would not answer. My husband called me to come back to sit , which I did , my husband stood up and took pictures.

A few minutes later the westjet lady employee, came over and asked my husband to come talk with the westjet employee I had the issue with.

The Westjet man, started to apologize to my husband, which my husband said you’re apologizing to the wrong person and came and sat down beside me .

I feel this man is very disrespectful to women as watched him make a younger woman come up and size her bag and made her check it and left many others alone , with more and larger baggage.

I do not feel that this person should be working in a public setting.

This person is named Donald

Not sure if pictures loaded , I can provide any way you like

Desired outcome: I would like this person to have some customer training, and be reprimanded, taught some respect for others. Definitely an apology is needed, to know we can travel comfortably next time.

Resolved

No steps were taken, no sure why it is saying resolved. Never heard a word from anyone

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