WestJet Airlines

We recently flew home from Phoenix, AZ (Sky Harbour) to Edmonton, AB. When we were checking our bags the female ticket agent took my suitcase and literally flung it at the conveyor belt. It twisted in the air and fell onto the belt with the top side down which is how the air lines want them. When we arrived home, I opened my suit case and my makeup mirror was smashed. It comes apart into two pieces and I packed them both wrapped up in clothes in the centre of the suitcase to ensure they were protected. Obviously, the many layers of clothes was not enough to protect it from the type of handling it had been dealt. This was an expensive mirror and I would like some compensation. I will enclose a picture of the broken mirror and one of the actual mirror shown online.

The flight was on Nov. 16, flight number WS1463. Thank you for your consideration. Lynne Berry. [protected]@shaw.ca

On November 27, I took a flight from Kelowna British Columbia with a stopover to Calgary and onto to Edmonton for my final destination. My flight from Kelowna to Calgary. No problems. Everything was as usual. On flight, WS237 now that was a completely different story. I’ve boarded the airplane and went to my seat. I had an aisle seat, and the gentleman across from me was coughing and coughing and coughing and coughing. I then stood up and went to an empty seat the flight attendant basically yelled at me to get back into my own seat. He’s name was JB that’s what was on his name tag. I then asked to speak with him in the back of the airplane. I then informed him that I was immune compromised and I needed to move away from this gentleman that had some kind of virus obviously from the amount of coughing he was doing. he told me to go back and sit down. He would come and see me after the instructions for flight departure. I didn’t want him to come back to my seat after he finished his important flight departure rules. As it was a very awkward situation that the gentleman I was complaining about was right on the side of me and I did not want to complain or cause problems on the airplane. this person JB came across as a real ignorant and enjoyed my discomfort. After my flight I have spent four days sick in bed because of your employees lack of understanding and compassion. please let me know what’s gonna be done about this situation. I am considering going public with this because I feel WestJet is reckless and is putting passengers in harms way.

My name is Paul Cadigan

I was on flight WS237 departure time

2305

I can be reached at [protected] or by my email [protected]@yahoo.ca

Hello,

My name is Tracey Hodgson and my flight number is LZNFBJ. I changed my flight last November 28th around 8:30 and paid over 400.00 dollars for the change fee.

Unfortunately, I realized I changed to the wrong date of December 28 and not the 30th. Called back this morning and was told I would have to pay another 160.00 for the error. I was hoping I would have 24 hours for a change.

Talked to a supervisor in Customer Service (Corrine) and asked if it was possible to change the date without the extra charge and she was very rude and abrupt and said no its the policy. She informed me I should read the policy before I agree to it. I asked her to transfer me to another supervisor and she said no and I would have to call back.

I called back and I got her again! Yikes! Asked to talk to someone else to hopefully get a resolution and she said no then hung up on me!

Again, hung up me! Shocking! Thinking someone needs to retire!

I will be cancelling my West Jet card and will fly with another airline that can work with issue's when they arise.

Thank you,

Tracey Hodgson

[protected]

Currently sitting in WS610 from Calgary to Ottawa, Nov 23/23. Once everyone had boarded, that’s when the powers that be notified the captain and attendants that the flight was going to be delayed an hour due to staff that needed to be on the flight but who wouldn’t arrive until 10am.

This information was known to the people the make the decisions. They knew the incoming flight with the staff we’re waiting on was late. They knew this flight would be delayed. Yet they still allowed the staff to board us and now we sit here for an hour waiting because someone didn’t have the common sense enough to mark the flight delayed when appropriate. I can understand delays however spending that delay on board the plane sitting on the tarmac is the worst way I can think of to spend that delay. Not impressed with the service and especially with whoever has the responsibility of avoiding situations like this.

I boarded the flight from Barcelona to Calgary and when settling in I was noticed the couple in from to me brought in a cat in a case and put it on the floor in front of me. I call the attendant and stated that I was very allergic to cats and needed to be moved. She came back and said I had 2 options 1- be moved to another seat or 2 leave the flight and catch a different one. Since I have work scheduled at home I asked to please be moved and she came back very quickly and said I was out of luck no one would move. I complained and she talked to her super who stated the same. I had no choice but to stay on this flight and boy did I suffer. I spent half of the trip with watering itchy eyes, sneezing, sniffling, scratching and coughing and the other half standing at the back of the plane outside the toilets trying to get relief from allergy induced conditions. They never offered me an antihistamine or anything for that matter. I cannot believe that WJ arbitrarily allow pets into the main cabin, period, but even harder to believe without area restrictions or at least some allocations for people with allergies to move to. OUTRAGEOUS! and very inconsiderate on their part. I literally suffered for the full 10 hours I was on the plane and felt totally ignored. I contacted [protected]@westjet.com; [protected]@westjet.com and [protected]@westjet.com with my complaints and only got form letters and explanations (from cust. service) of what they are doing to keep this from happening - NO REAL EMPATHY AT ALL for my situation and my suffering. I am so surprised as the old WJ would never have tolerated such poor customer service and lack of concern for one with allergies as such.

We booked a Westjet all inclusive vacation Victoria to Cancun Nov 4-11, 2023. This vacation included airfare, airport transfers and the all inclusive resort. Our documents stated BD Experience for our transfers. However, upon arrival in Cancun, we were told that our transfers had been switched to Sunwing. We waited for over 90 minutes for our transfer after an already long day with our 81 year old mother with nowhere to sit! No apologies or accommodations were offered. Then upon our return to the Cancun airport our transfer did not arrive at all ! Forcing us to call a taxi at the last minute at our additional expense. Part of the reason we book an all inclusive package is so that everything is arranged and paid for ahead of time!. This delay and then failure to arrive at all caused much stress and anxiety to what is supposed to be a relaxing stress free vacation.

Flight WS731 -departure 04nov23 10:25pm Toronto on yyz -arriving 05nov23 vancouver bc yvr 9:45. flight cancelled around 9;45 - I am disable and 75 years old - need wheel chair - no reason for cancellation was given - we were told that accommodation and vouchers would be given at checking and to pick up our luggage. a shuttle came and picked us up and brought us to the second floor exit to the baggage area downstairs - We walked down and waited for our luggage and then no one ever came to help us get to the check in station on the upper floor. I called Westjet customer service and waited over one hour for a response. While we were waiting we went to the baggage claim area and was told that they had nothing to do with helping us and just said to go up to checking on next level - I am still on hold with customer service - So my wife and I grabbed a cart and manage to get to the upper floor were there was no one around at any Westjet area. Finally an agent answered the call and advise me that an agent should be there and that if they were not to wait just a few minutes and someone will be there. So an hour latter I call customer service again and after one hour and 47 minutes got a reply that there was no compensation for this cancelled flight and that we were rebooked for a new flight at 11.00 am WS657 to Calgary with 4 hour and 35minutes wait for our transfer to flight WS125 arriving in Vancouver at 6:39 pm. At this time it is past 2 o'clock AM were my wife of 70 and me 75 had to spend the rest of the night on a bench. We were left stranded in the airport with no information to what was happening - and we did have a cell phone that someone could have called us to explain - but no one called or was around. At this time it was to late to start looking for a hotel and then the following day we had expenses - Meals for both of us in the airport that was incurred because of all these delay in the amount of over 60.00 dollars. Our original flight was a direct flight from Toronto to Vancouver for from 10:25pm arriving at 12:44 Am and ended up the next day with a flight from 11:00 am arriving at 6:39 pm. We were exhausted by the time we got to Vancouver. We are not upset over the Cancellation but we are very upset for all that did not happen and what did happen afterword. We believe that being left stranded in the airport with no one to direct us was not right and that some compensation in a refund should be granted or Westjet dollars

I purchased a ticket to get away to relieve anxiety and stress after I loss my mother and broke my ankle to Las Vegas from Winnipeg, MB. I was guaranteed by the attendant that my wheelchair would be waiting for me upon arrival in LV.

It did not arrive until 5 days later. I had a driver waiting for over an hour for me to try and locate my item and he lost out on his other scheduled rides It appeared that it never did leave my origin. I had no means to get around. I had to use my comps for my food to cover a scooter which left me with less to eat. Every morning I was awaken between 6am - 7am with phone calls with regards to this. I suffered anxiety and stress dealing with this and lack of sleep in which my trip was definitely not intended for this. My entire trip was ruined with worry, stress, crying. This was supposed to be a needed get away from all of the anxiety and stress but the trip ended up being a disaster. I want to be compensated for this trip as my husband and I went through hell and back. If I am not responded to, I will have no other choice but to reach out to higher authorities. I know my rights as a paid Canadian traveler.

My experiences with Westjet have always been amazing UNTIL my flight on Sept. 24, 2023, booking # WREHAM Flight # WS1116

I chose seat 8C. Seats A & B were occupied by two very large people who should have taken advantage of your program for people who need room.

I was left with 1/2 a seat. They couldn't even put down the armrest.

Flight crew were very sympathetic but unable to do anything because of full plane.

To say this was the most unpleasant flight I have ever had would be putting it mildly.

To add insult to injury I caught a severe case of Covid which I am just fully recovering from. That is why it has taken me this time to contact you. At my age of 74 Covid is not pleasant.

The flight crew recommended that I contact you for resolution.

I think it is only fair that I be reimbursed at least half of that fare as I only had half a seat. Don't you?

Thank you

Ellen M. Versteeg-Lytwyn

Rewards #[protected]

48 Summerhill Dr.

Alliston, On L9R 0S5 [protected]

[protected]@rogers.com

This is not a case of straight flights from Gatwick to Edmonton via Calgary May 31st, 2023. It is about the great concern we had at Calgary the waiting times and the way were treated.

Flight WS 2. Seats 2D and 2F. We left Gatwick an hour and a half late (12:30 pm). England time.

Arrived late into Calgary, rushed to the other side of Calgary airport for our flight to Edmonton.

All was well, people sitting waiting to be call for flight boarding.

Our flight was called, we got up as we were in premier 3B and 3D.

As we showed our boarding passes, we were told very strongly by this female that we were not on this flight to Edmonton, and to go over there (she pointed across the seating area room).

We asked why were our seats cancelled? She would not reply.

We went with another couple across to the sign that said priority seating.

Four couples were in front of us. We truly waited inline for 21/2 hours to rebook.

It should be noted that the nonpriority line had at least 15 groups line up and get tickets while we stood in the priority line. One ticket booth for each.

Our line noticed a male talking to three young persons just off the nonpriority line.

I said I would go over and talk to him about our slow line. Which I did.

I looked at the three young persons and asked if I could ask the west jet male a question. Yes, was the answer.

I asked if we could please have some one else help at the priority line as we had been waiting inline for 21/2 hours with only 4 couples in front of us. Yes, he said.

A female came and played with the computer for 39 minutes but did nothing to help us. Another came at 40 minutes and served us straight away.

We were given seats 1 and 2.

Had to go back to the other side of Calgary airport for the flight at 4:00 pm.

Sitting waiting when some showed me the comment from west jet on their phone. Saying that there was a concern with our flight and time was changed. Now 20 minutes later we noticed the plane was here, however Karan the boarding attendant announced that the two-flight attendance were fatigued and were going home. We would have to wait for a new flight crew.

The captain and co were still in attendance.

Waited, new flight attendances arrived.

Called to board, boarding passes were checked. Got to the sliding doors. Karen called us back. One of the flight attendance was fatigue and was leaving.

Had to reseat. Waited. New male flight attendance came and stood at the side and spoke on the phone for 33minutes then presented himself to Karen.

Boarded the plane in seats 1 and 2.

Captain made an announcement that there was a storm in Edmonton, and we would have to wait.

Two hours later still sitting in this very small plane. When Karen came and made and announcement that the captain and co were fatigue and were leaving the plane. She then stated that the flight had been cancelled and to look on your email on your phone for your new seat numbers for the 10:00 pm flight to Edmonton. As my husband has his work phone his personal email is not on it. Karan said if you did not get a seat number, please see my boss and others for help back up on the floor. As we were in the first two seats, we got of first and were first served. The admin, Karan’s boss and other flight attendance were there to help. We got our seats. I notice straight away we were not priority. I spoke with Karen’s boss (the male). He said this was a regular flight and priority was already booked. Please note we did not look at the seat assignments at all.

As we were getting ready for boarding, I looked at our seat numbers. We were placed at the very back of the plane seat 29E and F. Well, what a very unfair way to treat us. We both know that it was the male I had spoken to when I asked for more help on the priority line (Karen’s boss). He had totally used his power, he was out of line, and a showed sense of shamefulness behaviour.

We left Calgary an hour late as we were told we were waiting for some.

Arrived in Edmonton. Sat and waited for luggage. All the baggage was off the conveyor belt. A west jet female was standing near the empty c/belt with a clip board. My husband asked were it the rest of the baggage. She said that is it. She then said oh, there are two suitcases sitting over there at the baggage office, they came early on another flight. We sat for ¾ hour waiting for our suitcases, why did she not early call out and say if the Kyle’s are here your suitcases are already here. Just shameful behaviour on her

We did make a complaint about Karen’s boss’s behaviour to west jet but was told we would not hear the outcome.

Also claimed for seat concern changes. Got $29.

When claiming for the waiting times. Were told west jet is not responsible for the weather. West jet does not investigate the in between times of waiting times and what transpired why waiting. The whole experience at Calgary airport on May31st was so very stressful and we believe not called for.

Flights:

Edmonton to Calgary. May 12th, 2023, WS 3350

Calgary to Gatwick. May 12th, 2023, WS 1

Gatwick to Calgary. May 31st, 2023, WS 2

Calgary to Edmonton. May 31st, 2023, WS 3225 Were told we were not on this flight.

Calgary to Edmonton May 31st, 2023, WS 3145 Flight cancelled after sitting in plane for two hours.

Calgary to Edmonton May 31st, 2033, WS 289 Sat for an hour in the plane.

Thank you. Patrick and Bernadette Kyle

Oct 23, 2023 9:00am

I tried to purchase Westjet Rewards Dollars. I put my credit card number in the appropriate fields and hit confirm and pay. It said there was a problem with my credit card so I tried again. I got the same message. When I checked my credit card, there were two authorizations of $4095.00 each, bringing my credit card almost to the limit - and no Westjet Dollars!. I'm unable to call Westjet or dispute the transactions as they are only authorizations. There is no number to call Westjet. How will I use my credit card when Westjet is holding $8,190.00 of my credit?

Dear WestJet.

I have been a long-time WestJet member (WestJet Rewards ID: [protected]) and overall, I am very pleased with your services. This year I booked flights to Rome for myself and my partner Sabina.

For various reasons, we could not return to Vancouver together and Sabina had to return from Rome alone on August 26, 2023, flight WS33.

She needed assistance and she received it at the Rome airport. She was brought straight to the gate and than to the plain door.

Unfortunately, her good time ended up there. When Sabina was boarding the plane, she tripped over a 10-centimeter, unmarked step caused by the difference in the level of the plane's floor and the sleeve. She fell, bruised her elbows, knees, hands, and broke her toe.

It must be admitted that Sabina received very good support from the plane's staff. Nevertheless, the whole incident was very embarrassing and painful.

Sabina suffers from pain in her feet and elbows even now, almost two months have passed since the flight.

As a WestJet member who bought my partner a ticket, I expect that WestJet will provide some form of compensation for us for this unfortunate incident and will prevent such accidents in the future. We hope that we can solve this problem without any legal action.

Regards

Wes Kwasnicki

On October 17 I traveled from Calgary, Canada to Toronto flight number WS 652 with tow children 14&15 years old. I had the seats 30 C,D and E. I received those seats 5 minutes before calling for boarding. By the time our call for zone 2 was maid the change my seats with my children, the separate us. I was on 13D , one kid on 14 B and other one on 30 C. I’m very disappointed of the service. I received one seat and then in 5 minutes I received seats all over? Very unprofessional. I chose this company because I used to travel in the past and I had no problem until now. Also I am a member with west jet, I chose to have a credit card with West Jet and… now I receive this treatment? This is the way you treat your costumers?

Very disappointed. If I have a choice I will not travel again with this company

I was flying out of Regina last week and connecting from Calgary to Kelowna. I was plenty early for my flight. I was standing in line when I heard them say that they may or may not have a pilot to ply as he hurt his "hand" in flight. Then then cancel the flight.

They cannot rebook on the same day. I am pushed to the next day. They also add a stop in Vancouver. I lose a whole day of the trip.

They say you can be reimbursed through the Canadian gov. I lodge my complaint about cancelled or missed flights.

West jet has just replied saying that they are not responsible and do not have to male things right. They are not financially responsible.

I am not sure how anyone is able to collect on this. West Jet has made things impossible. I will be cancelling all west jet activities and going Air Canada or drive to the states to fly out. I am all done with this bush league company that accepts no responsibility

My name is Biruk Dibabie. I travelled with my wife and 3 kids from Calgary to LA with westjet with my final destination to Addis Ababa on Sep 8. I handed a stroller at the gate in Calgary and the stroller didn't make to LA, stollerer tag number WF529644. We made a claim all the way to Addis Ababa and from Addis Ababa to Calgary when I was back. On my way back to Calgary in LA I was told by wetjet employee at kiosk the stroller was in LA for 15 days and sent back to Calgary. When we arrived back to Calgary we were told by westjet baggage claim office the stoller was sent to the main office and to call [protected]. I called them we were told to claim with Qatar and bring claim #, them we did that and we called back westjet. I was given a confirmation that my stroller will be sent to my home address and was given a confirmation # LAXWS12947. Called again after three days since I still don't have the stroller. Now, Call agent Karla said they don't have the stroller.

Flight confirmation number HVTTYG,

my wife and I made literally 200 calls and the issue isn't resolved. We are without the stroller for a month with 1 year old boy and 2 toddlers.

On September 27 I flew Rome-Paris-Calgary, All the flights were Westjet Number Flights but the Leg from Rome to Paris was operated by Air France.

The issue is I receive First baggage fee free for myself and the my guest that fly's with through my RBC/Westjet. there were four of us flying that day and Air France charged me 60 EUROs per bag a total of 4. I am looking for the funds to be returned. I am contacting both you and RBC as that is who the your credit card is with. I have already the contacted RBC's Dispute and Fraud department to indicate the charges that were extorted from me by Air France was fraudulent as they wouldn't allow us to fly without payment. There were no Westjet personal available to speak with at the airport.

I am looking for the funds to be removed from my credit card. In the mean time I have put my credit card on hold and holding off booking further flights on Westjet.

Regards

Alan Ellis

[protected]@telus.net

[protected]

On Sunday Sept 24, 2023, we were to fly from Toronto to Vancouver to Comox BC on a flight leaving toronto at 12pm noon. Saturday evening I got an email that due to crew availability our flight was changed. My husband was rerouted through Calgary to Comox, leaving at 1:30pm scheduled to arrive at Comox at 7:30pm. I was changed to a flight leaving at 14:40 to Vancouver, scheduled to arrive at Comox at 2:30 Sept 26, with a total travel time of 26hrs and 30 minutes. See insert Toronto to Vancouver – WS 711

Sep 24, 2:40 PM–Sep 25, 2:10 PM

Take-off

Sep 24, 2:40 PM

Landing

Sep 25, 2:10 PM

Flight duration

26 hr, 30 min

Confirmation number.

There was no offer of accommodation, no explanation why we had been spilt up or why my flight was going to be so long. When I called the customer service number, I spoke to someone who had a very heavy accent and I could not understand what she said. She also spoke very very fast and I had to tell her to slow down several times. After explaining to her that this was not acceptable, I eventually was able to get a seat on the same flight as my husband going through Calgary, but I had to pay an upgrade fee of about 600 dollars. She said this was to become flex economy I believe. So apparently there were seats available on the same flight as my husband's but they CHOSE to separate us so my family would have to travel to COMOX twice to pick us up. Then when this customer service person booked our return trip, she did not put in our sex, so I was not able to do online check in, unable to choose our seats. Very poor customer service. If West Jet wishes to be considered a top airline, you need to do better to make sure that people who obviously are traveling together as they bought their tickets together stay together.