Wendy’s
reviews and complaints

Second I order a Cali club sandwich and it was not busy and I waited almost 15 minutes .My order was to go as we heading out of town I opened my bags and got a peice the bread was so hard I couldn't even bite down on it, if it take you 15 minutes to fix a cold sandwich how long does it take for a hot meal.That was a wasted $10 .Servive need to be addressed at the Palestine Location 2350 west Oak st. 100

I went to the Wendy's on Atlanta Highway in Montgomery, AL around 6:30. I ordered my son a 4-piece kids meal, which is usually $1.99 at the other Wendy's that I usually go to. Not sure if that was just something temporary that you all were doing or what, but it was more than what i usually pay for his kids meal. He's only 2. I also asked for a orange Fanta and she told me I couldn't have one in the drive thru. However, I've been to several Wendy's and was always able to get an orange Fanta. So I settled for a lemonade. I got to the window, she didn't greet me, she handed me my food, swiped my card and told me to have a nice day. I didn't even receive a receipt for my order .

Hi, I'm so disappointed...I ordered 4 for 4..jr bacon with extra bacon..with no tomato..with tropical green tea drink.. this what i got..the drink taste like flavored water..the sandwich has tomato that i stated i didnt want...and i suppose to have bacon ..plus extra bacon ...but as u can see no bacon at all..if I want late for wrk I would have went back...this is sad ..and I will not go back to this Wendy's again..nor the drive thru.😥 my meal was horrible...

This Wendy's is located at 23 Commercial Road in Leominster, MA 01453. I waited 20 minutes in the drive through to get half of my food. Then I waited another 20 minutes to get the other half. This was by far the slowest drive through experience I've ever had. They offered me nothing for waiting that long. This location was severely understaffed, and clearly the employees had very little training. I want my money back.

My friend and I were at Wendy's in Oakville, ON Canada and we received sub-par food. The chicken was clearly raw, and very pink in the middle. Now we are afraid of the obvious repercussions of the under cooked meat, such as salmonella poisoning. This happened on October 10th 2018 and this event clearly demonstrates the lack of concern for health and safety standards. This is completely unacceptable, and as a well-establishes chain restaurant, this is something that we never expected to happen. We are asking for a full refund, as well as reassurance that the problem will be fixed, or that location will be investigated due to improperly regulated health and safety protocol.

I went to the Wendy's in Bradenton, Florida across from the UTC mall. Granted it was 1:30 am. I ordered 2 chicken sandwiches and a jr cheeseburger. I waited for 7 minutes only for them to serve me a hard microwaved bun on my burger and 2 chicken patty's that were rubbery. I asked the server to make fresh food and they all looked at me. He took my bag and I waited for another 10 minutes for fresh food (So I thought). The server handed me the bag in silence and the bag was hotter so I just drove off. I took a few bites of my food until I realized the chicken was like cardboard. I looked at my the chicken sandwiches and they had been flat pressed and not fresh. They changed the burger bun but the burger itself was still cold. I know it was late, but that's really bad customer service and not the first time.

So today (of all days) my 2 children wanted a frosty. I drove to the same Wendy's where we sat in line for 10 minutes just to order and another 20 minutes to get the frosty. I couldn't drive off because my kids were crying for a frosty. Once we finally got to the front, I asked the server what was going on and he said they were short on staff. Why didn't they tell me it would be a 20-30 minute wait when I ordered. I sat with two kids for over 30 minutes waiting for frosty's. Unbelievable that that happened on back to back days. Thanks Wendy's for ruining my Sunday.

5:20 pm Thursday 4th of October 2018.. they forgot cheese on my order so i had to go back in. They made me pay for their mistake which meant i had to go back out to the car get my cc and put 38 cents on it. By the time i got another chicken my fries were ice cold. Plus i witnessed the manager be very rude to an older woman who saw a commercial for a special and the manager insisted there was not a special very rudely. The woman was nice and never raised her voice to the manager. That store is horrible and we will never visit
it again.

My wife and I went to Wendy's in colonial heights va tonight to get dinner. The employees took 30 minutes to serve the 2 cars in front of us. When we finally get to order the employees act as if were bothering them by trying to purchase food. The employee puts a chilli order in the bag with the top not on correctly and it spills everywhere. The employee acts as if it's now not her problem that she didn't put the top on and didn't resolve the problem. This Wendy's had the absolute worst service hands down. Will not return

Jennifer peirson of the athol ma wendy's has seen me come in.. she does not like me as a person but I never thought anyone would be disgusting as to spit in someone's food. I got it in the drive through and when I got home I noticed a snot spit right on my burger and in my French fries. This meal was for my son. My son didn't get to eat the dinner he wanted to because jennifer wanted to spit in my food.

Incident date 10/3/2018

You have a manager, Matt, who was very unethical with me as a customer today.

I was in the car with my son, who is one of your employees. I asked could my son use his discount. The young lady who took the order stated she had to ask the manager. The manager, Matt, came to the window and was totally oblivious to me, but looked at my son and started yelling, No you can't use your discount because it has to be 30 minutes before or after your shift? you also can't use it through the drive thru? and also, I am not giving you a discount on all of this food! I just won't do it!" I interrupted him to let him know I was ordering the food and there was no need to speak to my son like that! He stormed off, but I was very frustrated as he was oblivious to the person who asked the question and the driver, me. He was speaking over me! I asked one of the workers did they have a customer complaint number and she stated, NO I don't know it, sorry, .. it may be on the back of your receipt? Apparently this is a typical behavior for this manager as I and people in my neighborhood go here alot and have the same complaints.

Resolution

Training on customer service and the importance, delivery and recovery of the customer. He seems to be very stressed and customer service is stressful but the way you express yourself, especially among your clients, can be detrimental for business.

I ordered my food. 20 peice and 2 daves doubles. Told I had to drive back around in 4 minutes because it was too late for them to come outside . 15 minutes later I received my food ice cold. Burgers weren't wrapped properly and I got grease and cheese all over me and my car and only received a 10 peice nugget. The lady was rude and I didn't even receive a receipt .

wendys in al saqr tower. dubai.

I ve been going to this place twice a week, for the last 2 years approx. Not anymore since last month.

There are 2 cashiers there, Dasha and Mary, both never look at your eyes when serve you, never use please thank you or even you are welcome when you tell them thank you, this is not a good service, but still is not that bad.

the worst part, when I order something to Dasha, she starts to speak to Mary in another language I don't understand, and both look down and laugh, I cant guarantee they are are saying something about me because I already raised a complain to the supervisor, who told me they had already problem with them.

Still, not that bad, the thing that really bothers me, its that I always order my burguer with extra tomato and with no ketchup, no matter how many times I say it, they NEVER tell the guy in kitchen this info, so of course I always get a regular burguer, and had to go to the stand away so they tell the guy in the kitchen, and wait again.

Still, when this is done, I always say thank you, and Dasha never even replies you are welcome.

Even with the bad service (I would say on purpose) I am still polite and she is always rude. the rest of the staff, amazing, extremely helful and happy.

I already told the supervisor (very helpful too) but still nothing has changed and I am not going there ever again when I see Dasha or Mary is attending.

I already have talked with the Manager? or District Manager? about speed of service through drive through. His comment was :we don't generally make a practice of having cars with big orders pull off to the side". When it takes 20-25 minutes two separate times to get through the drive through (A CONVENIENCE OF SPEED), you have a problem Houston. This remark only exasburbated the initial complaint! I will now go to Mcdonalds. I like Wendy's better, better deals, but I would like my food in a timely manner.

We have been ordering our chicken salads, chicken tenders and hamburgers at Wendy's for the past few months and have had to complain and return our orders several times. The chicken on almost every order has been Extremely overdone; like rubber/extremely overcooked, and the hamburger's we order have all been extremely overdone, and have had to be replaced several times. Very disappointed in the overall quality of Wendy's food. The only positive thing I can say about our local Wendy's is the customer service every time when we call and complain; which is almost every time we order. The staff has been extremely apologetic and has replaced our orders, but unfortunately the food has still been extremely inedible even after being replaced. Too bad the food hasn't been as good as the customer service.

Just returned (9/29) w/2 orders chicken tenders purchased at Wendy's 5411 14th St. W.
Bradenton, Fl., Rest. #[protected]
Rec. # 3177
Staff friendly. Had to leave drive thru and wait "out front", as food being prepared. Not a long wait.
Arrived home, tenders "way" over cooked. Not edible!
Company promotion motivated me to try Wendy's; experience not pleasant.
Thought you should be aware of unacceptable execution...
Steve Wexler
[protected]@aol.com

We have stopped to buy food at the Tim Hortons/Wendys at 3065 London Groveport Road in Grove City, Ohio for probably the last 18 to 20 years. The bathrooms have continued to become more and more disgusting . This past Thursday, September 27, 2018, they hit an new low. The women's bathroom had clearly not been cleaned well in a long time. The rims were black in the toilet. The hand dryer which hasn't worked for a long time was still on the wall not working. They put a paper towel dispenser in, but there were no towels. Forget the soap. I have to wonder if they don't clean the bathrooms very well how can the sanitation for the food be any better. I don't normally write to complain, but this restaurant needs a serious overhaul and a good cleaning. It is always busy so they should be able to pay for cleaning supplies. This does not do your reputation any good. I don't normally take photos of toilets, but this was really bad.

I was in the restroom and my gf whonis African american, was thrown out of the Wendy's for having two service animals. They have service animal vest, plain in site, bright red. The manager did not ask if they were service animals, which she did not have to because it was plain site, after she told her to leave I came out and the staff were talking about her in Spanish, referring to her as "negra" and "stupid". I approached the manager, whom said her name was "Betty"and she was very rude and refused to apologize, and on top of that refused to give me her name, until the forth time asking. She proceeded to lie to my face and say the animals had no vest visible .I feel very hurt, I have never received service like this from any Wendy's. ! The location is the Wendy's at La Tijera .

I want to be really clear that I am not complaining about Wendy's in general. I am only complaining about the Wendy's inside Baybrook Mall in Houston, Texas. With the exception of two employees, everyone I have met at this location is extremely rude, slow working, and dismissive. Several times I have had to wait fifteen to twenty minutes for them to finish a simple order of chicken strips, while people who ordered well after me got their food quickly. Today, the woman who took my order kept looking back and talking and joking with her co-workers while I was trying to order. Then, her friend just walked up to the counter (without waiting in line) and she walked away from me without giving me my receipt to give her friend a free coffee. I only got my receipt because I refused to step out of line and when she did give it to me I got a dirty look. Then, I was served a cold, pink burger and treated rudely when I complained. As if that wasn't enough, the burger they gave me as a replacement was pink as well. I NEVER complain about restaurants, especially fast food, because I don't enjoy it, but the service at this Wendy's is so bad I had to say something. As I stated at the beginning, I am not complaining about the Wendy's company. Only about this one store. I just hope something can be done to rectify the situation there. Thank you very much.

Young lady name Candice Wyatt was very rude taking my order she said she was going to put some in my food . I told manager but she just was laughing like it was funny but I will not go there no more. The girl Candice started speaking out very loud saying she don't care bout no dam Wendy's so I said why do you come here to work then and she said that's my business so from then out I got my food and walked out didn't eat burger cause idk what she may did to it

Utah stores #10568 and #7376 they need more training on customer service it is not acceptable that they chat and not flirt while people in drive-thru wait over a half-hour you could visibly see them playing, talking, and messing around also it is unacceptable when a customer comes into the store to make them wait 25 minutes as they are serving the people behind you food first also one of the workers got her food sit down to eat before i got my food which i had to go remind them i was still waiting for. I had to get up and say hey I'm still waiting on my food they acted like i offended them cause i wanted my food so i can take it home to feed my family after a 10 hour work day. I still didn't get the nuggets the frosty or my son's drink I was too mad to turn around and go back to Wendy's to get the food that didn't give me. both stores have done this to me in drive throw and inside the store. i told them they had a long line of cars and they say i know but instead of taking order from other cars/people they keep talking with coworkers