Wendy’s
reviews and complaints

I visited the wendys at 1336 Q Street lincoln nebraska. I walked into the lobby at 9:50pm and the sign on the door said the lobby closed at 10pm. The employee then tells me the lobby is closed. I asked if I could make my order and they told me no. They said they were closing early tonight. They were on their phones sitting on the counter doing nothing. They were not busy. They had about 5 employees in the restaurant doing nothing. They were being lazy and just didnt want to work anymore. I travel and need to order dinner.

I then went to Arbys next door and they close at 10pm also and I walked in to 9:55pm and they had no problem waiting on me with a smile. So arbys got my money tonight instead of Wendys.

This is totally unacceptable service and should not be tolerated. This was not due to lack of staff.

The standards have been dropped and I should have been waited on.

I ordered this, looks great on the menu, and it contained less than ONE strawberry cut up. I called my local store on Dixie Ave, Elizabethtown KY and spoke to Heather who said they would replace it free of charge the next day. They did, and once again it contained less than one strawberry cut up. Strawberry salad... Since you only say strawberry instead of strawberries you think you can get away with this? Well look at your photo on the menu, it is LOADED with strawberr (IES) as in PLURAL strawberries, not one singular strawberry.

I already sent in a complaint with the receipt number and full complaint a few weeks ago, but when I went to submit it there was a "technical error", so no one saw it. I went to the Cranberry twp, PA Wendy's in the Cranberry mall. We ordered burgers and fries, after hearing how they were better than McDonalds. The fries were lukewarm and bendable. I took them back for new ones and basically got another dry lukewarm bendable order. Big disappointment and not good at all. The burger I ordered with lettuce pickle and mayo had exactly 2 pickles in the lower corner of the burger with a quarter piece of lettuce. We won't be back. They used to be soooo good years ago. What a shame.

First

I have enjoyed the Frosty's from New York to Florida

They have been overall consistent

One exception

Main St in Cortlandt NY where they induce enough air to the mix that it was noticed and not really enjoyed

Purchasing the frosty at this location on two separate occasions approximately 3 months apart

After viewing the commercials for the Frosty.s I was reminded of my disappointment and now writing

Thank you for your time

Stuart

I ordered food from door dash and I only received part of my or I only received two drinks and a salad I was missing my chicken sandwich a medium frie and a small frie I asked my driver weres the rest of my food he tells me that they were arguing and he did get the rest of my food they were closed wen I went up there and asked for the rest of my food I was very disappointed because my mouth was set on having my order the restaurant needs to be in order because that’s just crazy

I am a previous employee that stop working for the company because the store manager who name was Elyse was stealing work hours off from time sheet having me work 8-hour days 5 days a week and only paying me for 3 days an out of a two-week period. When confronted about the work hours missing i was disrespected in high derogatory and very offensive tone as well as using profanity to speak at me regarding my issue. not only that the environment was a very toxic and unprofessional work place this manager allowed her staff to close the location whenever they wanted and allowed them to smoke marijuana inside the establishment from the hours of 3:00 pm to 1:00 am every day. when notified of this situation she held a meeting without any notice to me and told the staff that I had been telling her things basically trying to start issues in the workplace. Due to all of this and the toxic work environment making me feel uncomfortable I forfeited my employment with this company because it was not being properly or professionally managed accordingly not to mention I have video evidence of everything i just stated. She refused to allow me to speak with management above her to keep me quiet

Placed mobile order on 7/1/2022 at the 4361 Us Rt 130 South approx 4:30pm

Burlington, NJ 08016 location

Dbl Stack $5.00

4 pc Nugget $0.00

SM Fries $0.00

SM Sweet Tea$0.00

Discount: $0.00

Tax: $0.33

Total: $5.33

1st complaint had to go inside because the tea wasn't sweet.

Within a week noticed I was charged twice for the order. Please see above order.

When will Canada be getting the Strawberry smoothies, I have been waiting for this for a long time. I saw them on TV, but they are only in the USA. I went to one of our Wendy's here in Cobourg, Ontario, Canada and they told me we won't be getting that flavor here. I love Wendy's and hope that you can tell me we will be getting that flavor here too.

Thankyou

Deanna

First: Wendy's forced their cheaper fries on us that leaves the skins on. The fries they had before that were the best on the market. Now, they are a sad husk of what they once were with skins attached. They are cheaper to make this way and the taste shows it.

Second: They tried to force their nasty "angus" burger on us, luckily the customers weren't having it and it forced them to change it back. So we barely dodged a bullet there.

Third: Their buns are now smaller, even when you ask for the original buns. Their "Premium Buns" as they like to call it, once again is an obviously cheaper bun and it is full of air. Meanwhile, their "Original Bun" is now smaller and is no longer large enough to cover the meat, so you end up with a sloppy joe, rather than a Wendy's Burger.

Fourth: And now this...their Frosty's are no longer frosty at all. The ingredients are cheaper and taste bland, it is so thin you can literally drink it with a straw, which has NEVER been what a Frosty was meant to be. They are charging more money for their slop they call a Frosty, it's not only just cheaper ingredients, but they are a hell of a lot SMALLER now! So not only are you getting less, but you are also not even getting a real Frosty! I don't know what in the hell you call this damn thing, but it is not a Frosty.

Wendy's has always been my absolute favorite restaurant since I was a little kid. Now, it's not even Wendy's anymore. Ever since Dave died, they have went out of their way to destroy what Dave built. Dave would be ashamed of what they have done to Wendy's. I will never eat there again...not only has their penny pinching antics destroyed the quality of food, it has also destroyed a childhood memory of what Wendy's used to be, but never will be again.

The Wendy's in Glenolden on Macdade Blvd in PA #782 is extremely slow. I waited 20 minutes for a baked potato. What is the purpose of having a "fast food" restaurant if the food is slow. I was so angry that I was late getting my son from daycare. I had already paid my money, so I had to wait. I asked for a refund but they kept telling me 2 more minutes and it will be done. The manager was in the back yelling and screaming at the workers like they were babies. It was a mad house. Never again! My email is [protected]@aol.com. This was 7/11/22 at 7- 7:30pm. Hire a whole new staff of faster workers with a level headed supervisor who is not screaming at the employees, which was probably what slowed everything up. That lady sounded nuts.

I was very disappointed in my visit today 7/11/2022 2:26pm at this location 44304 u s highway 27, Davenport FL 33897 as the cashier that was at the counter I’m assuming Hanshly ( no name tag) was so rude to the other girl working with her and demanded my husband and I move away from the counter as she yelled at the worker like she did not have any sense at all. There was no greeting no thank you at all. It was degrading and made us very uncomfortable. Also the mobile orders were more important than the customers at the counter. The lobby was very dirty and there were workers going in and out with no hand wash.management was right there. Not the Wendys experience we expected. We could have gone to McDonalds next door if we wanted bad service.

Store #7739 . Someone has charge my debit card twice today 07/08/2022 and I have not even been to your restaurant today. My debit card is in my purse so therefore it seems as if someone kept my debit number. The charges were 14.06 and 4.79. I really don't know who else to send a message to because I have called the location several times and all I get is a busy signal on their phone. My bank shut down my card and is issuing a new one but I am furious to think someone took my number off of my card. I hope I am wrong and that there is an explanation. Please direct me to the right person to talk to.

Shelia Clemons