Wells Fargo review: Claims assistance center

I called to report Wire transfer Fraud at 4:30Am on Augest 24 to report this and they told me I would need to go into the Bank at 9: AM. The banker at Wells Fargo got me a case number WFW230825 001096 and gave me a number I could call to check up on the status [protected]. I called the number and No one could help me. They told me to go back down to the bank. That didn't work. On Sept 1 I got a letter from Claims Assistance center and it said that I authorized a wire transfer. I told them it was not me. Thiat was all my Social Security check $3000. The Scammers name is Jonkerria Dumas.I have been with Wells Fargo for 20+ years and they treat me like a criminal. Wells Fargo said In a letter they consider my inquiry To be closed. I never got a chance and No one from claims talked to me. NO HELP. Poor customer service or NO customer service claim# [protected]. I hope someone cares. I don't feel my money is safe I the bank. This money pays my bills. The bank is supposed to be safe I Don't think so.