The complaint has been investigated and
resolved to the customer's satisfactionResolved Wells Fargo Auto Finance — collection policies; insurance fraud
resolved to the customer's satisfaction
Wells Fargo Auto Finance are a predatory, deceptive, dishonest organization. They prey on people with less than perfect credit and provide extremely high interest loans that they then proceed to increase further by tacking on "insurance" (claiming that the customer has not maintained coverage on the vehicle, which is not true) and by charging "late fees' when payments are sent well in advance of the 10 day window recommended. They have now made it where you cannot take advantage of their online bill pay service (the only real way to ensure they "receive" it on time) unless you have a Wells Fargo checking account. Adittionally, they have harrassed me at my place of employment when I paid them over 2 payments one day ago, leaving me just 2 weeks behind on my bill. They yelled at me and when a coworker answered the phone and indicated that they did not know who it was, the rep from Wells Fargo yelled at her and accused her of lying.
This company is a true example of everything that is terrible about loans in the United States, and represents the very worst of what can happen when you find yourself unable to work and fall slightly behind on your bills. Add to that the additional $100/month they charge me for insurance I do not need and there is a serious issue. I have gotten the run around from them so many times and submitted the proof over 5 times, only to be charged the extra $100 again this month. Amazing..and NOT in a good way!
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