Webroot Customer Service Contacts
United States - 80021-8062
Bought Webroot Antivirus and Internet security Software a year ago. First they have auto renewal program that...
So recently my computer has viruses so I downloaded the webroot free 30 day trial and scanned for days. it never removed any viruses so I contracted support. they set up a remote acess thing and the tech said my computer was good now. but now I cant use anything on my control panel to change my computers settings. Also I find that all my favorites are missing along with some persona; data I can not trace back or find again.
I ask them to fix it and they tell me that its an additional service for paid subscription users...this is THIER fault, I was NOT warned this was going to happened. They deleted data off my computer that I needed and had nothing to do with viruses. plus a bunch of crap was installed on my computer as well.
I too have had problems with automatic renewal. I declined on-line two times, and received confirmation back. Yet they still automatically took $53.00 out of my account. When you try to call, they keep saying there’s technical difficulty. And if you send an e-mail reply, it bounces back because it’s a no-reply mailbox. I wouldn’t recommend them to anybody! Considering going to the attorney general of my state, given how angry I am right now.
they automatically renew you and then when you complain they say well you should have read the receipt we sent it told you we were going to automatically renew you next year WOW how is it that its always the consumers fault not the company for questionable business practice
probably how they stay in business
I finally contacted my credit card company to get rid of these leeches
I installed Webroot on two computers and they both lost internet. I took my notebook to my company's tech support team and they uninstalled the Webroot and sure enough I have internet now...Don't even THINK about Webroot as internet security!
i was recently paying my credit card online and noticed a charge from webroot that was made on a date when my card wasn't in use. i recently purchased a new computer and searched the drive for any webroot programs, but none had showed up. i have never heard of webroot - and am curious as to how they received my credit card information. - best solution; call your debit or credit card company and report fraud.
Have you ever listened to a few bars from Monk's "Straight, No Chaser" played over and over and over and over and over and over (and over) 200 times? You will if you ever find yourself so accursed to need Webroot's alleged tech support. I did, because Spysweeper was rendering the application that I use to make a living -- Tradestation -- all but inoperable. Spysweeper gets in the face of many other applications as well, making the already terminally buggy Windows operating system even more balky, recalcitrant and menacing. Here's another fact about Spysweeper: search 14 billion web pages and you will be unable to find a way to switch it off. Try to get an answer from Webroot, and they will tell you to right-click the Spysweeper icon in the system tray. I did, but even then, Webroot arose from the dead overnight, initiating an unauthorized, unncessary and unwanted scan that froze my computer and prevented other critical apps from running. Incidentally, after being put on hold this morning for 50 minutes trying to reach Webroot's tech support -- I called at 7 a.m. when they first opened! -- I have now been on "Straight, No Chaser" hold for an additional 15 minutes, waiting to talk to someone about refunding me for the nearly three years remaining on my Spysweeper subscription. And now, after holding for 20 minutes for the refund guy, I am told that my window of opportunity for this expired 30 days after I purchased Spysweeper. End of story.
I canceld webroot anti virus back on February 2011 and I want the refund fro the folcharges: INVOICE...
They brag of US support but have you ever tried to call them? The same recording telling that due to the...
Webroot/SpySweeper elected to upgrade their existing software. Unknown to them at the time their new release no longer supported any Windows 2000 OS. My system was down two weeks while they diagnosed the problem (system unprotected). But that's NOT the complaint. Once they discovered their product would NO longer support Win2000 they simply said, "sorry, we can NO longer support you unless you get new equipment". I said I cannot afford new upgrades so give me a REFUND for my two year subscription. THEY REFUSED! Instead, they offered my another free year of service on a system I do not own!!
They took my money, quit supporting my OS (without any advance notice) and then REFUSED to provide any Refund !! That is a SCAM ! I'm sure there are others in my same situation... time for a CLASS ACTION SUIT!
I was a happy webroot anti virus software client for 3 years. Their software had an issue in upgrading virus signatures. It would crash. I asked their support team online for help. It took them 6 days to get back to me. When I complained about the slow response their tech team member terry B. threatened not to work on my problem. I have never seen such low level customer service. Imagine a customer service representative threatening if you ask for customer service. Please never buy webroot if the management has this mentality.
I noticed a charge to my bank account for $42 Webroot Software knowing full well that I never authorized this. After reading other complaints in here about Webroot scamming other people, now I'm really ticked off. I'm calling my bank to stop these payments and get a credit. This company has to be stopped
a couple years ago my computer was repaired by a serive tech for viruses and he used webroot and charged it...
On my Visa Febriare statement there was a charge of $63.55 from Webroot Software, Inc. I have NO idea what they sell/? Trans. date is listed as 02/04, ref. #2906. If you need more info email me at [protected]@new.rr.com. Thank you.
webroot software charged my credit card account for a virus spyware renewal. I did not sign up for automatic...
I have been trying to get my refund since April 2010. The cost of the anti virus of over $32 is alot of money...
I purchased Webroot after I spoke with my company IT Guru, who said it was top notch and top of the line for...
Program was expired, Payed a renewal. Still expired, They asked me to renem for a 5pcs licence because I used more than three time on different PC. First i payed for a3pcs renewal. After this did, nt worked out, I payed for a 5 pcs renewa. Still expired !
Sent to [protected]@ webroot.com an email, .. still no reply !
I bought a version of webroot and have renewed upgraded since at least 2006. May 21, 2010 I turned off...