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Webroot Customer Care Service

Webroot Inc.

385 Interlocken Cres # 800
Broomfield
Colorado
United States - 80021-8062

Customer Support Phone Numbers

Fax:
+1 303 442 3846 0 0
 

Webroot Complaints & Reviews

Webroot / auto-renewal

Al
alghadanti on Sep 25, 2017
Webroot spammed my inbox with auto-renewal notices, I used the provided hyperlink to opt-out of auto renewal, but they still charged my credit card. After contacting them to reverse the charge, a 5 dollar difference in the charge and refund was still there. They told me to take it up with...

Webroot / webroot antivirus

Li
Lisa Serrato on Sep 22, 2017
We paid $49.00 for this antivirus system because of the great reviews and we could not even get into the account that we set up, password issues for which we tried for 2 days to reset. so we called webroot ciustomer service, the guy remotely went into our computer, went through all of our...

Webroot / Over payment for malware

Cl
Clayton Evans on Mar 18, 2017
I am requesting a refund because I see that my checking account was debited three times by mistake. I was trying to do a renewal and I believe I purchased more than once!! So I NEED $239.97 returned to my checking account card number ending in 5588. The invoice # is ECM0042848378. My name...

Webroot / Automatic renewal

Ho
Hope Boune on Mar 2, 2017
I took my computer into Best Buy in 2016 to have a new harddrive installed. They put Webroot on as the virus scan even though I told them that I already had a subscription to a Virus protection. They said that it was part of the service and that I could choose not to renew it. I found out...

Webroot / Internet virus/malware protection

Be
Becky Acosta Castro on Nov 13, 2016
Received disc from Best Buy as virus protection had a problem with malware representative named Raymond connected to my computer said I had so many problems but I had just scanned my computer with there product which detected nothing he tried to convince me multiple times to pay more and...

Webroot / Tech support tried to obtain money from me to fix my computer

Re
Reviewer76820 on Nov 24, 2015
On 11/24/2015 after unsucessfully attempting to install webroot anti virus, I called their tech support. I was transferred to a company called iYogi. I spent two hours five minutes with an Indian individual who spoke broken english with a heavy accent--hard to understand. At the end of the...

Webroot / Billing, accessing invoice and other account information

Be
beccabluegrace on Aug 22, 2015
One cannot view billing history or invoices. Due to so much confusion with multiple keycodes and double billing, I need to be able to see when and for which key codes I am getting billed for. I'm very frustrated with this company and their website. Therefore, I wish to be able to just...

Webroot Anywhere / Customer service, tech issues

Ha
Harht4God on Jul 26, 2015
This software offers to cover 1 pc, 1 phone, and 1 pad. It covers my phone and installed into ie browser by default. (I use firefox.) I downloaded the app Webroot says to download for protecting my phone, but the app will not allow logins. First I had to go online my PC to change my...

Webroot Secureanywhere / Buyer beware

No
I purchased from Bestbuy and not realizing Webroot Internet Security is "Activated at Purchase" and did not install immediately because I have other internet security program that was still active. By the time that I decided to use Webroot, I was not able to install the program. Too bad, I...

Webroot / AutoRenewal

Ja
JamieH19 on Feb 5, 2015
Bought Webroot Antivirus and Internet security Software a year ago. First they have auto renewal program that you have to opt out of which is explained to you in small print at the very bottom of your welcoming e-mail. Secondly that same paragraph says you'll receive e-mail...

Webroot / fasle services

Da
DANTHEMANB on Nov 26, 2014
So recently my computer has viruses so I downloaded the webroot free 30 day trial and scanned for days. it never removed any viruses so I contracted support. they set up a remote acess thing and the tech said my computer was good now. but now I cant use anything on my control panel to...

Webroot / Absolutely pathetic! They're no better than the ### they're suppose to protect users from!

Ma
Mark Wittkowski on Jun 20, 2014
Here's a message I sent them and I'm letting everyone spread the word. I have not seen anything THIS blatant from a big time company in a long time! See the image, it's unreal. -------------------------------------------------------------------- -To whom it may concern You...

Webroot Spysweeper / Automatic Renewal Scam

Pe
peter on Dec 22, 2011
I too have had problems with automatic renewal. I declined on-line two times, and received confirmation back. Yet they still automatically took $53.00 out of my account. When you try to call, they keep saying there’s technical difficulty. And if you send an e-mail reply, it bounce...

Dri*webroot Sof / Unauthorised debit

Ju
just_saying on Sep 14, 2011
they automatically renew you and then when you complain they say well you should have read the receipt we sent it told you we were going to automatically renew you next year WOW how is it that its always the consumers fault not the company for questionable business practice probably how...

Webroot / Webroot killed my internet

Br
Broberts1950 on Jul 8, 2011
I installed Webroot on two computers and they both lost internet. I took my notebook to my company's tech support team and they uninstalled the Webroot and sure enough I have internet now...Don't even THINK about Webroot as internet security!

Webroot / charge - no purchase

Sd
sdeez on May 25, 2011
i was recently paying my credit card online and noticed a charge from webroot that was made on a date when my card wasn't in use. i recently purchased a new computer and searched the drive for any webroot programs, but none had showed up. i have never heard of webroot - and am curiou...

Webroot Spysweeper / Avoid this company and its software at all costs

Ri
Rick999 on May 4, 2011
Have you ever listened to a few bars from Monk's "Straight, No Chaser" played over and over and over and over and over and over (and over) 200 times? You will if you ever find yourself so accursed to need Webroot's alleged tech support. I did, because Spysweeper was rendering the...

Webroot / refund

Do
Dora Cardenal on Apr 7, 2011
I canceld webroot anti virus back on February 2011 and I want the refund fro the folcharges: INVOICE E000027536770 $ 64.15 CODE : SSFCBXRSAADHBQMJHTNY $ 53.45

Webroot / customer service

So
soundthealarm on Mar 25, 2011
They brag of US support but have you ever tried to call them? The same recording telling that due to the popularity of their new product your wait time is expected to be longer then one hour!!! If you would like to pay for support the wait time is non existent but I am not paying them for...

Webroot Spysweeper / Cancellation of Support without Notice

Bt
B Toty on Mar 21, 2011
Webroot/SpySweeper elected to upgrade their existing software. Unknown to them at the time their new release no longer supported any Windows 2000 OS. My system was down two weeks while they diagnosed the problem (system unprotected). But that's NOT the complaint. Once they discovered...

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