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Webroot Customer Care Service

Webroot Inc.

385 Interlocken Cres # 800
United States - 80021-8062

Customer Support Phone Numbers

+1 303 442 3846 0 0

Webroot Complaints & Reviews

Webroot / Internet virus/malware protection

Becky Acosta Castro on Nov 13, 2016
Received disc from Best Buy as virus protection had a problem with malware representative named Raymond connected to my computer said I had so many problems but I had just scanned my computer with there product which detected nothing he tried to convince me multiple times to pay more and...

Webroot / Tech support tried to obtain money from me to fix my computer

Reviewer76820 on Nov 24, 2015
On 11/24/2015 after unsucessfully attempting to install webroot anti virus, I called their tech support. I was transferred to a company called iYogi. I spent two hours five minutes with an Indian individual who spoke broken english with a heavy accent--hard to understand. At the end of the...

Webroot / Billing, accessing invoice and other account information

beccabluegrace on Aug 22, 2015
One cannot view billing history or invoices. Due to so much confusion with multiple keycodes and double billing, I need to be able to see when and for which key codes I am getting billed for. I'm very frustrated with this company and their website. Therefore, I wish to be able to just...

Webroot Anywhere / Customer service, tech issues

Harht4God on Jul 26, 2015
This software offers to cover 1 pc, 1 phone, and 1 pad. It covers my phone and installed into ie browser by default. (I use firefox.) I downloaded the app Webroot says to download for protecting my phone, but the app will not allow logins. First I had to go online my PC to change my...

Webroot Secureanywhere / Buyer beware

I purchased from Bestbuy and not realizing Webroot Internet Security is "Activated at Purchase" and did not install immediately because I have other internet security program that was still active. By the time that I decided to use Webroot, I was not able to install the program. Too bad, I...

Webroot / AutoRenewal

JamieH19 on Feb 5, 2015
Bought Webroot Antivirus and Internet security Software a year ago. First they have auto renewal program that you have to opt out of which is explained to you in small print at the very bottom of your welcoming e-mail. Secondly that same paragraph says you'll receive e-mail...

Webroot / fasle services

DANTHEMANB on Nov 26, 2014
So recently my computer has viruses so I downloaded the webroot free 30 day trial and scanned for days. it never removed any viruses so I contracted support. they set up a remote acess thing and the tech said my computer was good now. but now I cant use anything on my control panel to...

Webroot / Absolutely pathetic! They're no better than the ### they're suppose to protect users from!

Mark Wittkowski on Jun 20, 2014
Here's a message I sent them and I'm letting everyone spread the word. I have not seen anything THIS blatant from a big time company in a long time! See the image, it's unreal. -------------------------------------------------------------------- -To whom it may concern You...

Webroot Spysweeper / Automatic Renewal Scam

peter on Dec 22, 2011
I too have had problems with automatic renewal. I declined on-line two times, and received confirmation back. Yet they still automatically took $53.00 out of my account. When you try to call, they keep saying there’s technical difficulty. And if you send an e-mail reply, it bounce...

Dri*webroot Sof / Unauthorised debit

just_saying on Sep 14, 2011
they automatically renew you and then when you complain they say well you should have read the receipt we sent it told you we were going to automatically renew you next year WOW how is it that its always the consumers fault not the company for questionable business practice probably how...

Webroot / Webroot killed my internet

Broberts1950 on Jul 8, 2011
I installed Webroot on two computers and they both lost internet. I took my notebook to my company's tech support team and they uninstalled the Webroot and sure enough I have internet now...Don't even THINK about Webroot as internet security!

Webroot / charge - no purchase

sdeez on May 25, 2011
i was recently paying my credit card online and noticed a charge from webroot that was made on a date when my card wasn't in use. i recently purchased a new computer and searched the drive for any webroot programs, but none had showed up. i have never heard of webroot - and am curiou...

Webroot Spysweeper / Avoid this company and its software at all costs

Rick999 on May 4, 2011
Have you ever listened to a few bars from Monk's "Straight, No Chaser" played over and over and over and over and over and over (and over) 200 times? You will if you ever find yourself so accursed to need Webroot's alleged tech support. I did, because Spysweeper was rendering the...

Webroot / refund

Dora Cardenal on Apr 7, 2011
I canceld webroot anti virus back on February 2011 and I want the refund fro the folcharges: INVOICE E000027536770 $ 64.15 CODE : SSFCBXRSAADHBQMJHTNY $ 53.45

Webroot / customer service

soundthealarm on Mar 25, 2011
They brag of US support but have you ever tried to call them? The same recording telling that due to the popularity of their new product your wait time is expected to be longer then one hour!!! If you would like to pay for support the wait time is non existent but I am not paying them for...

Webroot Spysweeper / Cancellation of Support without Notice

B Toty on Mar 21, 2011
Webroot/SpySweeper elected to upgrade their existing software. Unknown to them at the time their new release no longer supported any Windows 2000 OS. My system was down two weeks while they diagnosed the problem (system unprotected). But that's NOT the complaint. Once they discovered...

Webroot / Customer service Threatens

Sevgi on Mar 17, 2011
I was a happy webroot anti virus software client for 3 years. Their software had an issue in upgrading virus signatures. It would crash. I asked their support team online for help. It took them 6 days to get back to me. When I complained about the slow response their tech team member terry...

Webroot Software / Charges for Renewal that are not authorized

Webroot scamming on Mar 16, 2011
I noticed a charge to my bank account for $42 Webroot Software knowing full well that I never authorized this. After reading other complaints in here about Webroot scamming other people, now I'm really ticked off. I'm calling my bank to stop these payments and get a credit. This company has to be stopped

Webroot / unauthorized charge

Shaeffly on Feb 21, 2011
a couple years ago my computer was repaired by a serive tech for viruses and he used webroot and charged it on my account and all suddent now I am being charged $43.65 which is claiming for renewel fee which for a computer I dont even own anymore...but what can you do this is America

Webroot Software, Inc. / refund

katzzzz on Feb 19, 2011
On my Visa Febriare statement there was a charge of $63.55 from Webroot Software, Inc. I have NO idea what they sell/? Trans. date is listed as 02/04, ref. #2906. If you need more info email me at patwinter@new.rr.com. Thank you.

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