United States - 80021-8062
Early termination of Spyweeper Anti-virus with Anti-Malware updates subscription and attempts to trick user into paying a renewal fee. Watch out for this practice from Webroot Software Inc. ( I have been with Webroot for 5+ years, but maybe Robert Nardelli joined up with them recently and plans to hose customers like he did at Home Depot and Chrysler) Webroot deactivated my account with 8 +months left on my subscription with no explanation. Even when I inquired by email as to what happened their response was that it was expired and I could renew for another year by paying $19.95 again. This unexplained early termination happened before and not that long ago, but I renewed that time because I thought a year had gone by (wrong! I still had 2 + months left on that subscription). Webroot is short changing its customers by arbitrarily terminating support subscriptions early then seeking renewal fees. I use to be a long time customer and supportor, but no more. There are equal or better products out there that are free or of equal cost (but with less system overhead). Only thing that comes to mind is that the company must be on shaky financial ground to resort to this behavior.
having to much trouble with it i just want my money back. #E000022561367. i'm not happy with this please...
I did not authorize renewal, am not signed up for renewal and received charge of $39.95. Now I have the burden of time and hassle for opting out of something I never signed up for and requesting refund. I will not use this again, will pay more for a company that I can trust.
Trying to install new protection software and cannot due to Webroot Internet Security that cannot be...
Sent a letter of cancelation on 12/09/09 of the Webroot spy sweeper. I no longer wanted the service.
I just recieved my statement from Bank of America with an automatic charge from Webroot of $40.35.
It had been uninstalled and cancelled.
Please credit my account with that unauthorized charge.
Patricia V. Kick
on nov 09, webroot software took out $64.82 from my checking acct. that i did not authorized. after thanksgiving holidays, i got a virse on my laptop. took it in and the tech stated that my software was terminated on the 24th of nov 09. i contacted my bank security service federal credit union, to see how i can get my money back. you reference dispute number D-113264. i no longer need or want your software.
I ordered their 24/7 antivirus removal. When I called for service they told me that I had to make an...
On June 16, 2008, I bought the webroot spyware with antivirus to protect my home computer for $39.99. When...
In November 2009, we cancelled our Webroot. On Dec.2, 2009, we received our credit card statement and Webroot had charged two (2) renewals to our account for $59.95 each or a total of $119.90
We were NOT notified that Webroot was going to renew.
We were not able to reach anyone by phone [protected]) CO. Their recording suggested we go on the internet which we did. There was no form to submit our withdrawal. Our credit card company will be notified and we will NOT pay the $119.90 that Webroot charged to our account. The BBB will also be notified.
My fault: loaded Antivirus on (3) personal computers in my home. After running this way for over a year, Webroot decides to revoke my subscription/keycode so I can no longer receive virus definitio updates. Spoke to Paul in customer support (after waiting 38 minutes on hold), and I asked to be re-activated on (1) computer, and he transfered me to Sales, who reissued a new keycode with remaining 270 day license.
Their fault: Most software companies allow multiple computer distribution for "personal use" licenses. Webroot should not have revoked my keycode without sending an email wrning of the multiple license occurance. Waiting 38 minutes for support is too long.
Webroot did not work. My computer is completely gone. Had to buy a new one. And now I recieve a message that you will be deducting money from my bank accout for renewal. For a computer that I can't even pull any information off. I try to contact a person. Which does not happen. Phone tells me to go to computer. Then I have to write my complaint. I do not want my credit card use again. I tried to cancel this when my computer died. The computer is requesting a 16 digit number. Great! All I get off my computer is a black screen. Please email a response. [protected]@yahoo.com. DO NOT Charge my banking account with a renewal. Leanna Smith
I bought Webroot AntiVirus and AntiSpyware one year ago (8/19/09) should be good for 3 computers, then my old...
My Webroot subscription ends a week from today.
I received an email from them saying "I will automatically renew my subscription unless I fill out a form to the contrary".
I filled out their "do not renew" form. Sent it to them.
Got an email back.. saying they would not renew.
A day later.. received another email from Webroot, thanking me for my "renewal" and they had already deducted $39.95 from my credit card.. which they keep on file.. for cheating.
I received an email on 11/4 stating that my credit card wopuld be charged for $39.95 for auto renewal of...
My checking account was debited on Oct.16, 2009 in the amount of $33.02. My statement did not say by who or for what, there was only a phone #. I called several times and could not get a real person to speak with. I do not give out my account #, so I'm wondering where these people got it. I never purchased anything from them, so it is not possible I signed up for an auto payment. I am not even registered on their site. In searching for this website I noticed there were several complaints similar to mine.<br />
I need the $ returned to my account immediately. Thank you for your time.<br /><br />
Webroot Antivirus with Antispyware virus program is a 45 dollar rip off. After numerous tries to download...
I have used Webroots for years, and also advised many of my friends to purchase it. The product has worked OK. It does let some viruses through. When I loaded Avira on my system and scanned it found several viruses that Webroot Spysweeper didn't even know existed.
But my real complaint is there service. After problems with the backup option of their software (which has never worked by the way) I called the support line. Waited on hold for 30 minutes, only to be passed to 2nd level support after waiting another 20 minutes. Long story short, they couldn't fix the problem and said they'd have an answer in a couple of days and email me. Since then I've received no email, and worse my account has been disable and I've lost my subscription. Multiple emails to support have yielded nothing but closed cases. I submit a ticket and they just close it.
I WOULD NOT PURCHASE THIS SOFTWARE. ITS QUALITY IS NOT MEDIOCRE, BUT THE CUSTOMER SUPPORT IS PATHETIC (I.E. NON EXISTENT)
This company debited my account with out my permission. I called the phone number on my bank statement and...
I've purchased a renewal of webroot on line version 6.1.128 and have had nothing but problems with it - must reinstall it daily - web sit for webroot has not been helpful - apparently they are aware that the product is defective in that they offer an online quick fix (but only in thewindows safe operating mode) even this has not been helpful - tried to contact them by phone (free site 1.5 hr waite) or paid site available (Which I did not use - why should I pay them for discussing their defective product) product is now corrupted and must re-install in order to uninstall. very unprofessional company - will attempt to get a refunt - not likely.
HORRIBLE CUSTOMER SERVICE AND "BAIT AND SWITCH" SALES TACTICS On a 2008 trip out west, a Virus engulfed my...