Wayfair
Reviews and Complaints

This is not a real loud website. The only way I found out about it is due to an item being sold out at Walmart OnLine and they said that Wayfair had the item I might be interested in... I am always suspicious of these 3rd party web sites that sit and wait for someone to come along and "order it from me, order it from me"...
But the Walmart site promised me free shipping to my home and money back guarantee if not satisfied... I bit... and now I have bitten 4 more times and am really pleased with the quality and customer service of this company.

It is one thing to order a pair of jeans in a 32 inch waist when you know that is your size, and it is a matter of faith and trust to order a rug, or lighting, or outdoor equipment from a site that touts another site and come away smiling...

We have had an awful icy winter and I was unable to even get out of the
Door due to icing without scraping and scraping and scraping, and found
A wonderful warming rug for outdoors with free shipping and a whole year
Guarantee, I ordered it pronto and within 3 days had my rug and within 4 days
Was able to leave my house without landing on my face. It holds its heat
At 45 degrees, ( I checked) and I should have looked for these a long time
Ago...

Very very happy and now I visit Wayfair without opening the front page of Walmart.

M

My first order from WF was a number of years ago now. I was really hesitant, but I went through with it and was very pleased except for a problem with one damaged item. I called immediately and expected to make arrangements for the return. When they learned it was a small chest, they ordered another to be sent yet that day, and then told me to just donate the damaged item to a charity of my choice! Right then I knew I would be a repeat customer. I took the damaged piece to a near by adult workshop where impaired adults learned various woodworking skills. Needless to say, I have ordered a number of times since this experience. I have had to call customer service, but not for damage or other serious problems, but each time I talk to someone I can not believe the difference in talking with a phone rep at WF and other businesses. No robotic "scripts" where no matter what you ask, they seem to just pick a numbered response and "read" the script to you regardless if it applies to what you ASKED or not!

I once mentioned to a WF rep that I specifically order from them because I always reach someone quickly (who seems to be in the USA?), actually seems to listen before reading off some unrelated "non-answer". The rep told me the company actually encourages personalized replies and individual thinking and problem solving. I will remain a customer for that reason alone!

If WF ever becomes like my bank, cell phone, and cable companies, with "robotic" replies after hours of just trying to reach them; and then I'll no longer do business with them. For now, the way they take care of any concern or problem has my loyalty.

Wayfair is my favorite home decor site. I was confused by all of the low scores and thought perhaps they were being unfairly reviewed. When examining the dates of the low scores, it appears that people are most upset with having to wait for their stuff which to me is an unfair criticism in light of Covid.
I've shopped Wayfair for YEARS and as recently as March when I completely renovated a bathroom with Wayfair products. I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product somewhere else, however, I prefer NOT to do that so I opt to pay a little more for the convenience of one-stop shopping. The only inconveniences I've experienced is that they only ship through FedEx and I don't have a FedEx location near me. Also, you pay for return shipping. That being said, because I do so much business with Wayfair, I've developed a friendship with my Neighborhood FedEx driver and he's always great to stop and pick up my returns. Shipping costs for returns are expected, but they can really add up when you're buying lots of product. They had promotional free shipping on returns earlier this year which was really nice, but I get why that can be costly for the company. Would be nice if they implemented some type of points system based on your buying history that would give you a discount on returns.
Overall, this is a great company with quality product and customer service. Unfortunately, it's a GLOBAL pandemic and EVERYONE is experiencing setbacks and delays, so Yea... you may have to wait a bit longer for your stuff. It's common sense. I just don't think it's fair to fault a company for something which they have little/no control. People should be grateful they have some money in their pockets to spend when lots of people can't buy groceries. If you're still upset by it, take it up with your Left-leaning Governors and Congressman who are keeping stuff closed.
You'll find you'll get your rug and lamp much quicker when everything opens back up.

This is an open review for Wayfair Furniture distributors. Over the years, I have purchased several items in stores and on line dealing with multiple companies and have often been satisfied and happy with the products I purchased and sometimes not so pleased. When a product does not meet your expectations, you now have certain options that include refund, replace, exchange, etc. This is when you must deal with customer service and that is when a company shows it's true colors and in my opinion, Wayfair passes with "flying colors". Although with many purchases I have made, the products arrived in good condition, I write this review for two (2) separate purchases I have made through Wayfair that arrived damaged.
The first time I had to deal with Wayfair's customer service was when a Glass Table that was delivered, arrived "shattered" in the box, noticeably damaged in shipping by careless handlers. I immediately got on the phone and called Wayfair expecting to be given a "hard time" from a company representative, but it was quite the opposite. I was immediately connected to a very polite and sympathetic gentleman who told me they would refund or send a replacement table to me at no cost. I did not have to return the damaged goods, and he apologized to me for the inconvenience of having to dispose of the destroyed table. I am happy to say, a replacement table arrived in a short period of time and I was completely satisfied.
The second, and most recent issue I had was with the purchase of a wooden storage bench that I bought through Wayfair from one of their providers. I could have bought this same bench from a different vendor, but chose to pay a little more to Wayfair because of my previous satisfaction. Unfortunately when the item arrived, the seat top on the bench had noticeable damage (from the factory) and was not mounted properly (hinge screws were stripped). I contacted Wayfair customer service once again wondering if I would receive the attention I did before and I was treated exactly the same! This time, when I told the first lady I spoke with what had happened and requested a replacement part, there was a misunderstanding what exactly I needed and the manufacturer sent the wrong part and it could not be used. Another call to Wayfair and this time I was connected with "Mercedes" who understood completely what I needed and told me she would order the correct replacement part and have it shipped ASAP! The part arrived, which I installed and am very happy now with my purchase, but even more happy with my interaction with Wayfair's customer service on not just one, but three (3) separate occasions and each time was treated by three (3) separate representatives who were kind, compassionate, sensitive to my needs and respectful of my situation. And each time, without hesitation or reservation, immediately attended to my problem. They took customer service to an all time high and I will continue to use them and recommend their company to my family, friends and anyone who wants to purchase products through a reliable company that excels in customer service. I give them a 10+ star rating!

Ordered tile for delivery Dec 22. I have called them almost everyday since then and each time a different story or excuse with no end in sight. If I stop shipment then I have to pay to return the order to California and I am in Florida. I would pay almost the same in return shipping as the order, so I am stuck waiting. It is now Jan. 3rd still no tile and no help from anyone at Wayfair. Customer's bathroom is completely destroyed for 2 weeks waiting on tile and Wayfair could not care any less. Product is in a warehouse 30 min from me for almost 10 days and I can't get or send a carrier, against policy... I guess customer service and satisfaction is also against policy.. UNBELIEVEABLE

The "genuine leather" sectional couch I bought for $4k two years ago turns out to be made of woven cloth with an ironed on plastic veneer. Wayfair refused to do anything about it because it has been over 30 days even though the description was an outright lie designed to scam the customer. Our couch is peeling and needs to be replaced. Wayfair is unethical, scams the customer, and should be shut down.

Wayfair has implemented a business system that allows them to charge customers twice, without allowing the victim to work with them to return the item in question. This is a fraudulent business practice that I do not appreciate becoming the victim of.

I attempted to initiate a return for a broken item by asking for a return label. Wayfair refused to provide a return label and told me to keep the broken item, while a replacement item would be shipped to me for free. This was against what I was trying to do, which was my desire to return the original item.

I am now realizing that this is a dishonest business practice that Wayfair is conducting. They waited for an additional 6 months, then placed a charge for the replacement item on my account. Because they changed their minds? They insisted that I keep the broken item. Apparently because they knew they could get paid for the broken item later when the return window was well closed.

Wayfair has the following corporate values listed on their corporate website: Relentless Customer Focus, Use Good Judgement, and Respect Others. They are directly working against the corporate values that they brag about by victimizing their customers through lies. This is NOT a good reflection on their corporate values!

I WANTED to return the broken item. I ASKED to do this. Wayfair said NO. NOW they say that they have the ability to charge me again, and I have no recourse--I cannot even return the original broken item (which is still in the box in my garage). I OFFERED to return it now and begged for a return label (again, like I did 6 months ago). However, they are claiming 6 months is too far outside of the return window, so the order is officially closed, but then how is NOT officially closed to allow to re-charge me for the same item? Why the contradictory messages? I have to assume that they are just trying to bulldoze their customers so that they feel there is no recourse but to pay them twice for the same item.

Yes, I originally attempted to resolve this through their own mentioned dispute resolution department, but they will not work with me. All of their responses to my complaints are copied and pasted. They do not bother to read through the information in the dispute. They open it, copy and paste, then submit it so that they can show that they "responded". They do not need to respect their customer by actually working with them when all they have to do is prove that they "responded" to a complaint by pasting an answer. They could just paste a part of the phone book and they could claim that they responded.

I wish I had seen all of the other negative reviews from other customers that got scammed and charged for items they did not get. Beware--never order from Wayfair. If you get a broken item, they will not let you return it so that they can charge you for it 6 months later.

I have made purchases through Wayfair for years. Most recently I have been doing a home renovation and purchased thousands of dollars through their website, from tile, to doors, vanities, lighting, etc. Spent thousands! So yesterday (10/24/23) they send me a text asking me id I use the app, and I text back YES! They instantly send me a text back saying, "Thank you, here is an EXTRA 20% off with code WAYDAY" No restrictions in the text, no expiration in the text, and the link just takes you to the website. So I try to place an order for extra lighting that I need and the code comes up - ERROR! No explanation, just ERROR! So I wait and call them today. The 1st person I spoke with tells me, it expired last night, you can't use it. I explain again, that I tried to use it last night, it got an error, that is why I'm calling today! She refuses to be helpful and basically tells me I'm out of luck! So I ask for a supervisor and she tells me she can't forward me to one, so I hung up and called back. The 2nd person won't send me to a supervisor but wants to know what my issue is, so I go back through it again! She gets in communication with a supervisor and they go back & forth with my story. She asks me to email her my text from Wayfair, which I do. Next I'm on the phone with her and the supervisor and he tells me that that coupon was only good on item that specified that you could get an additional 20% off, which no where was that on the text, nor did I see anything like that on the site! I tell him I have spent way too much money with Wayfair to be playing these games, and he basically tells me too bad! I told him I have spent thousands of dollars through them on a renovation and I didn't appreciate all of this, that I wouldn't buy anything else from them, that I would just go to Overstock/Bed, Bath & Beyond with their 20% coupon, and of course he didn't care and I hung up! I am VERY DISAPPOINTED in Wayfair, not standing by what they sent me, and playing games with hidden expirations dates, hidden restrictions on the coupon. I will file reviews on all platforms on this! I have deleted my cart, and will move on to someone else! RESPECT and CUSTOMER SERVICE are things of the past! BEWARE Wayfair Shoppers!

I received a message on my phone that i had ordered an air purifier. I did not place the order, so I immediately went on app and tried to cancel the order and closed my account. I then went to bank and closed my card and placed a fraud report. Wayfair has denied my fraud reimbursement twice. They say it was delivered to my house when I have a screen shot on my phone showing the address of delivery to CA. I live in Florida. I do not know anybody in CA.

I have attached address where the delivery was set up for.

I never initiated or gave permission for anyone to use my card and order this. Information on order is below.

Order Details:

Order #: [protected]

Tracking #: [protected]

Estimated Delivery Date(s):

Sat, Jul 8

Delivery Address:

Nixie Turner

13145 Brookhurst st

suite A, PT291, Garden Grove CA 92843 ([protected])

Jacksonville, FL [protected]

I am a senor citizen on a limited budget. I ordered 2 sets of bifold doors which were delivered. It took me 2 weeks after your 30 day return policy (which I was not aware of) to get a handyman to come over to install the doors. When he opened the boxes the doors were the wrong size. The boxes were much longer then what was inside so I never would have thought the doors were shorter. I apparently ordered the wrong side.

I immediately called customer service who explained that I was past the return period and that he could not override the system He said that he would send my problem to management who would call me in a few days - it's almost a week and I haven't heard from anyone. I really need to return these doors - am will to pay the freight but without a refund I cannot order any doors of the correct size. You do not offer the correct size. PLEASE HELP ME.

My order number is3854100382 Thank you, Adrienne Levine

I am writing to express my deep frustration and disappointment with my recent experience concerning an order I placed with Wayfair back in March. I believe it is essential to address the issues I've encountered and to seek a more equitable solution.

To summarize my concerns:

* Order Delays and Damage: My order was plagued with repeated issues. It was lost and damaged on four separate occasions, causing substantial delays in its delivery.

* Ineffective Customer Service: When I contacted Wayfair's customer service, they were unable to establish contact with the company responsible for the item's delivery, leaving me in a state of uncertainty.

* Incorrect Product Description: After waiting for eight long months, I finally received my order in October. However, upon assembling the closet, I realized that the dimensions did not match the description provided on your website.

* Assembly Costs: I had to invest an additional $400 to assemble the closet, only to discover the size discrepancy.

* Unsatisfactory Compensation: Wayfair has offered to reimburse me a mere 20% of the item's cost, which is $194. This offer does not adequately address the extent of the inconvenience and financial strain I have endured.

* Return Difficulties: The alternative solution presented, returning the item, is impractical for me, as I lack the means to disassemble the closet, and I am unwilling to spend more money rectifying a mistake made by Wayfair in the product description.

* I strongly believe that this situation warrants a fair and just resolution. I kindly request that Wayfair reconsider the compensation offered and provide a more reasonable percentage that reflects the extent of the inconvenience, delays, and costs I have incurred due to this order. I urge you to acknowledge the significant inconvenience I have faced and work towards a more satisfactory solution.

During the months of June and July, I waited for Wayfair order # [protected], a futon mattress. In mid July, I received messages from both FedEx and Wayfair that the mattress had been delivered – two different times I was sent messages, but at neither time was a mattress received.

I spoke with a number of representatives at both Wayfair and FedEx. The contacts at Wayfair were Rebecca, Jasmine, and Lottie. When no mattress was received by 7/29/2023, I was assured by Lottie that there would be no charge for the mattress. Since by that point, I did not want the mattress, I was told that if it was delivered at some future date, there would be no charge – I could keep it or donate it. Imagine my surprise when Citibank then issued charges in the amount of $ 199.01 for the item. I contacted Wayfair who explained that I would need to update Citi Retail Services.

When I originally ordered this product, the product name was Upholstered Armchair and the product description that I have screen shots of say that the number of chairs is 2. I tracked my order through the Wayfair website yesterday 10/12/23 and I noticed that the product name has changed on the website and also the product description now says number of chairs 1. I called customer service on 10/12/23 and was assured that I would receive two chairs. My order got delivered today 10/13/2023 and there was indeed only one chair and not two in my box. I again called customer service today 10/13/23 and was told that they can see the website was changed after my order was placed and that unfortunately they cannot send me another chair like I had originally ordered and the best they could do was give me a 10% off coupon to purchase the second chair. This is false advertising and completely wrong. How can a company get away with changing a product name and description after someone has already placed an order and tell the customer they are wrong?

I have asked the Billing office to move my payment date from the 2nd of every month to the 14th of every month. No compliance. When I do contact them the always give me an amount higher than the actual payment. They tell me it's a late payment. I don't understand when I pay currant month plus late fee and the upcoming month. I opened this account 6months ago total owed was $679.00 My but out is $629.84 how can that be. total rip off

Purchased 3k stuff, used Wayfair credit card, paid it to zero. 6 months later, an email from Cedar Financials- they’ve sent me to collections. Me: Perfect credit.

I call Wayfair (No, you don’t owe us anything). Called Citi, they tell me Wayfair refunded one of my items, something about an fraud investigation, no fraud found , it was discharged as bad debt.

I’ve spoken to 14 reps, sent screenshots of statements, been hung up on, disconnected from chats,had three tickets generated. No follow up.

Finally, last week a helpful Wayfair agent reads me internal notes on my dispute, calls Cedar (with me on the line), tells them that Wayfair had made a mistake. Cedar tells the rep that Wayfair financials has to confirm this, and a request is made.

Wayfair still hasn’t contacted Cedar (who I called as Wayfair didn’t follow up with me as promised). Cedar confirms no communication from Wayfair.

I sent an email to the Wayfair CFO and CEO, no reply yet.

It’s a nightmare. Does anyone know a way to reach Wayfair Financials directly?

Thanks,

Order number [protected]

I Have placed an order with Wayfair only to receive part of the order and to be told that the second half was damaged and the second half would be reordered...Again I only received one box and the second half was arriving in a day or two...I have tried to explain to customer service that I already have a box from the original order and was told that I should wait two weeks for someone to contact me and if I dont hear from anyone I could give it away or discard it..IT weighs 52LBS...

This issue has been going on for a month and I still dont have a complete order.

I suggested as a make good, they should send someone out to assemble the order and set up for return of the excess box sitting on my patio ..

I ordered a firepit on 31 August and paid for 3 year extended insurance and delivery cost. I was advised it would be delivered on 13 Sept.

On 10 Sept I received a text from XDP asking for me to click on a link and sign for a parcel (no info on the parcel and I was away from home so did not click). This apparently was the fire pit but I was unaware that that they would deliver on that day. On 11 Sept I contacted XDP (via AI bot because there is no phone number to actually speak to someone) and was advised that they will try to redeliver another 2 times but could not guarantee what date! I contacted Wayfair but they could not give me any other info other than that XDP are contracted to attempt delivery 3 times before returning to sender.

Today is 13 September, no attempt have been made to deliver and I have been told that if they re-order I will not received until 22 September. I have asked for a full refund, but have had to re-call customer service because they did not include the Insurance costs. Am so disappointed because I have used Wayfair for many years, but will now not order from them if they continue to use XDP.

To Whom It May concern:

I prepare to open the salon on Sep 15. 2023. I plan to order my stuff at wayfair.com and get the labor deal on Sep 5th (order # [protected]). I do not know why my order canceled. On Sep 7th the sale agent helps me put back my order (# [protected]) and credit back some money but i have short 4 item in my order. I called customer service and ask for credit back money they charge extra compare with my order on Sep 5th. I talked with Damon (manager at Wayfair), he said he cannot do anything with the price or credit back extra money they charged. I never ask for any special on my order and I never want to cancel my order when my salon will be grand opening on Sep 15th. This is not fair for customer when they shop at Wayfair. I would like to have someone understand and know how to work with customer services let me know why I have to pay extra for my order when the price I already paid online on Sep 5th, and I do not have all my stuff on time for my salon grand opening. This is really disappointed!

Vivien Le

[protected]

15 S Central Ave

Cut Bank , Mt 59427

I ordered cushions on August 12 and paid with PayPal. On August 13 it was refunded with little to no explanation other than "something not right?' I have bought items from Wayfair on and off for years with same name, address, payment with no problems. All of a sudden I'm not getting an item on sale with no attempt by your company to contact me. I used the same email and phone also for years. It feels as if an attempt to get me to buy it at a higher price. Over last few weeks attempts to call the number given is useless. It says will be at least 71 minutes to talk to someoneT no matter what day or time I try. The chat didn't work. Nobody returned my emails. My order #[protected]. Can't say how bad your Customer Service is. Michelle Grosse

Subject: NOT Real leather Order # from Wayfair is [protected]

Total Price: $2,590.00

When they send me what I ordered and described on the website (Vintage leather) that I paid for then and ONLY THEN will they get the dupe. (NOT REAL LEATHER)

The leather makes our Welsh chair even more timeless. The perfect wing chair for the den or the library. Pure Aniline top-grade cow leather Avoid direct exposure to sunlight/heat some color variation is common and acceptable on vintage leather. Tufted leather with brass nail head trim. Castors on the front legs.

Not Included:

Ottoman

Toss Pillows

I am going to hold this as proof to the Attorney General's office.

1) I have a pic of the tag that was found under the chair

2) I have a written statement from the delivery company

3) I have a written statement from the company who performed the chemical test on several spots on the chair that proved it is NOT leather.

4) I have documentation from your website that misleads about the description of the chair

I want what I PAID FOR! If I simply send it back, then you will continue to dupe other people and I will not stand for that. I WANT the correct chair as described on your website.

Mary Hosterman

11 W 52 Street

KC, Missouri 64112

[protected]

Paid 2,509.00

$2,509.00$3,795.0034%

We'll carry your item to a room of your choice, assemble (if needed), and remove all packaging.

Select Fabric:

Vintage Cigar Genuine Leather

Solid Wood

Fully Assembled

Seat Depth: Standard (21" - 28")

Seat Height (Inches): 18

Description

The navy blue leather makes our Welsh chair even more timeless. The perfect wing chair for the den or the library. Pure Aniline top-grade cow leather Avoid direct exposure to sunlight/heat some color variation is common and acceptable on vintage leather. Tufted leather with brass nailhead trim. Castors on the front legs.

Not Included:

On August 5, 2023, I ordered the Swensen 63.9" media console. The initial item shipped quickly and arrived to me damaged. There were multiple chunks taken out of the wood of the tv stand. I contacted the company and asked to send just a replacement part on August 9, 2023. After not receiving any shipping updates on the item in over a week, I reached out to the customer service department. The told me they could not give me a tracking number and I should contact them in a few days. I contacted them two more times asking about a tracking number, the last time being three weeks after ordering. The representative still couldn't provide me with any information. At this time I was ready to just move on and get a different tv stand. On August 25, I contacted customer service at 12:17 pm. The customer service rep told me it showed the item had been delivered even though it hadn't even been shipped. The rep said since it hadn't shipped they could cancel my order and issue my money back. On August 26, the tv stand arrived at my address after I was assured it wasn't shipped. On August 28 I contacted costumer service to return the item since I had already purchased a new one. The sent me information on returning and told me I had to pay $80 to send this back. After waiting this long period of time, getting no information from costumer service, being told it had not shipped and I could cancel I do not feel the shipping cost should be my responsibility. Therefore, I called in to the costumer service line. The rep had to connect me with the manager. The manager told me there was nothing he could do. He also raised his voice at me and wouldn't let me speak with anyone else to help resolve this issue. I thought it was best to speak with someone else because he was obviously angry and couldn't handle having a conversation about the situation. He told me 'I "was attacking him personally", which was completely untrue. I did point out that he was being rude and he was raising his voice at me, which he was. And I thought a simple solution would be for me to talk to someone else, which he refused to do. I also encouraged him to pull up the conversation I had with customer service on Friday and he said he had no record of the conversation which obviously states that the item was not shipped and I should be able to get a return. This is a lie. I went into my chats and found the conversation and kept a copy of it. I thought this conversation was very important to the discussion because it showed that the rep told me it had no shipped and that they couldn't provide me with any shipping information before I attempted to cancel. The rep kept saying "our policy states that it is the costumers responsibility after the item has shipped." But I was told it had not shipped. Furthermore, the rep did not receive the tracking information until today. I think this managers lack of professionalism and problem solving is also a big problem for your company. After this encounter I will be hesitant about purchasing anything through this company or recommending anyone I know to unless this is resolved.

I ordered a dresser through Wayfair on July 29. 2023 and it was delivered on August 2nd, 2023. It was put by my front door, but I thought it would be put together in a few days. I didn't hear anything from Wayfair about coming out to complete the installation (which I had paid for) for a few days. They sent me a note a day or two later, saying the appointment would be on a Sunday afternoon, but I could reschedule. I l hit the cancel button and have had so many problems since then, evn to having Wayfair sending out ANOTHER dresser, which has been returned,due to a wonderful lady. Another appointment was set up for Friday (today) at 1:00 p.m.. About a half hour before she was due to arrive, she wanted to know if all the parts were in the room where she was to put it together. I told her that no one mentioned that, and had I know would have had my grandson do that for me, as I have no strength. I am 82 and that weighs a lot, 1:p.m.came and she never called or came. I spent the rest of the day, trying to contact someone to set up another appt. This is not an easy company to deal with.! Please help me!

Wayfair Order #[protected]. Ordered a mattress topper for my son away at college. Wayfair thought that the shipping address was wrong, so I received an email stating that if the shipping address was in fact correct, then no action was required on my part. I took no action since the address was correct, but then the order was cancelled anyway. I certainly can't be the first person to have something shipped to a child off at school. I called the number on the email and waited on hold for 55 minutes until someone picked up. I gave my order number and they placed me on hold again and then disconnected me. Tried the DM online chat but they won't help, stating it is the Security Service Team problem. I've now been on hold another 30 minutes (started again 1:12 EST) waiting for someone to answer. I've also posted updates on all this on your Facebook page but no response from that either.

I have yet to receive my order, an outdoor wooden sit bathtub. Each time I call to see what the delivery date the customer service person I chat with gives me absolutely no information regarding the date. Many times, they contradict what the last person I spoke to told me. I just got off with a supervisor, Helena and she is the rudest person and contradicted what I have been told over the past week regarding the delivery date. Once again, she can only give me estimates and then, told me it could be up to 30 days. This is the most absurd company and I have talked with the actual manufacturer of the bathtub and they gave me the shipping information and the date it was shipped from their warehouse, August 1st. It is now August 14th and the supervisor told me it will not arrive at the Wayfair warehouse until the 16th (Denver) and they need 2 days to review the product and then, would reach out to me to schedule a delivery to our house, which could be within 30 days! This is outrageous and has cost us considerable money as we were told it would arrive by August 6th through the 10th to our house. The customer service is the worst I have ever seen. You can never cancel an order even if the provider cannot meet shipping dates given by Wayfair. Do not use this company, they have no customer service.