STOCKROOM’s earns a 1.0-star rating from 0 reviews and 5 complaints, showing that the majority of furniture shoppers are dissatisfied with their purchases.
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Not a service
Hello dear support,
I am one of the members, some people have decided to ruin the business reputation using this platform. Checking other platforms reviews, they are not like this. There are many scam reviews with hate speech and too personal.
I will be grateful if you can take down the complaints.
I will be waiting for your feedback whether in this account or in my email.
https://www.complaintsboard.com/stockroom-furniture-outlet-horrible-service-c799950#c2227600
https://www.complaintsboard.com/stockroom-furniture-outlet-horrible-service-c799950#c1826019
https://www.complaintsboard.com/stockroom-furniture-outlet-horrible-service-c799950#c1782308
https://www.complaintsboard.com/stockroom-furniture-outlet-horrible-service-c799950#c1782300
https://www.complaintsboard.com/stockroom-furniture-outlet-horrible-service-c799950#c1781932
Please help me review all and help me with the one you can help me with
I bought a beige sofa and there is blue and red color marks on the cover
I called the shop asking if they can change the cushion cover since there is a blue finger print and a red finger print on the beige color cover. The manager said they cannot change it and they will either take it away or I have to suck it up as this is how it is. The manager has an awful attitude which I have never experienced before. This is exactly what the other people wrote about them on the internet. I cannot believe they have lasted this long with this type of customer service.
I should have checked the reviews before I purchase from this shop. Think twice before you place your order and be mindful if your order goes wrong, this is what you will be facing.
Fraudsters !
Once you have paid, Stockroom doesn't care no more. Whether you receive the goods or whether they are broken, doesn't matter, you will not get any response let alone any help or support. If you get cheesed off (obviously), the staff will turn extremely aggressive and rude - I've never experienced anything like this before. Essentially they now owe me 15, 000 bucks but they simply don't care.
Also, the items displayed in their showroom are of completely different quality then what you will actually be getting. This is a scam !
Order at your own risk !
Do not order from Stockroom ! You will regret it, I can guarantee you this ! The showroom is full of items which are of high quality - what you will receive is of utmost low quality. They claim that the original price is 'HKD 38, 000' for example, but now it costs HKD 12, 000. In reality, it costs them HKD 2000 to make in China - within 5-8 weeks it will break. Don't expect any help or support from their staff - and don't be too surprised if they get aggressive and rude. There's plenty of other furniture shops in Hong Kong, don't bother with Stockroom.
Is STOCKROOM Legit?
STOCKROOM earns a trustworthiness rating of 69%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for STOCKROOM. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Stockroom.com.hk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Stockroom.com.hk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Stockroom.com.hk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The stockroom.com.hk may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to STOCKROOM. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Stay away from stockroom! Order at your own risk!
This company is a fraud ! They are scammers ! Once they got your money, they wont' care anymore. Zero after-sales service or support, extremely rude and unhelpful staff (one young boy staff told me to '#### my mother') - simply amazing! Never experienced before! The ordered goods were defect, yet they simply do not care, it's your problem - and you'll never hear from them again. Stay away !
Horrible service
Never buy furniture from STOCKROOM.
We ordered a sofa online from them and after discount was HKD 3000 something but In the end the total price was over HKD 5000 because we have to pay delivery service and this and that. Surprisingly the stock is not available so they have to make one first!
On the delivery day (today! Exactly a month after we ordered it) 2 guys came very impatient, and insist me to sign right away. When I checked I found out one leg is shorter than the other. After few phone calls they became aggressive, they don't want to wait and wanted to leave with the sofa and also started to bang the sofa on our wooden floor. I became angry and I said "I will make you pay if you scratch the floor"
He said "What? It's heavy!" From there I can not hold my emotion anymore. So rude and they have no respect at all. I can not take this kind behavior and I said "Get out from my house"
There I heard one of them said "**** you!"
I was furious!
And he kept yelling **** you to me in front of our young kids and my helper.
My husband called STOCKROOM directly to complain, but the Customer Service was being very emotional and rude to my husband. What kind of Customer Service is that? Long story short, they refused to take responsibility of this case. They also just dumped the sofa in front of our door and they never coming back to us to apologize!
STOCKROOM should be in your black list!
I posted also on Hong Kong mom's and at least 6 people had been treated badly with Stockroom! And all the same motive, they reluctant to take back their furniture even it is broken or doesn't meet the standards. They are such a criminal
Please stay away with Stockroom! Scam company! The coffee table I got delivered doesn’t match the pictures on their website, some of the design detail is hidden. Instead of give me the right product, they said they would offer their legal team to me. Very disappointing experience!
Seriously, do not buy from this store. We called to request for the re-arrangement of delivery. The woman on the phone talked to us in an extremely bad manner and even asked us to f**k off. what kind of customer service is this? They tried to block our IG accounts and deleted all our comments. Their service is indeed the worst that I have ever experienced.
Just want to say thank you to everyone who posted here. You have helped me decide against buying from stockroom. I had seen a sofa i really liked but knowing that people have had terrible experiences, and also that the delivered product may be lower quality or even broken makes me concerned.
I will look at other brands now.
hahaha thanks for the comments people ! Sorry to hear about your cases...but it kinda makes me feel just a tiny tad better to read about your frustrations - which pretty much spot on sums up my experience. I'm surprised this company actually still operates and hasn't shut down a long time ago. To all the potential furniture scouters out there - stay away from stockroom.com.hk, you'll regret this encounter for sure ! Cheers
Same experience here ! Ordered goods but the items were broken. I immediately informed Stockroom but they are simply not interested. It's simply your problem. No support or help, but extremely rude and aggressive staff ! Never encountered anything like this before! Totally amazed. I'll have to write off my HKD 12, 000 purchase! The goods are also not the same as the ones displayed in their showroom - it's of different quality. The goods received are of extremely low quality - well, in my case, it was already broken when it arrived. But again, expect no help from Stockroom whatsoever. Avoid this company at all cost !
Fully agree ! DO NOT order from Stockroom ! These bunch of guys don't really care whether you receive your furniture or not - or whether the furniture is broken or faulty - they seriously don't care. They've received their cash and it's not their responsibility anymore. There is absolutely zero customer service or support - complete disinterested. They delivered a faulty sofa - delivery time is 10am-2pm (i.e. neither morning session nor afternoon session - for someone who works full-time like myself, it's very difficult to comply with these delivery times). Took a full day off to receive the sofa - which turns out to be faulty (oil spots all over the 'brand new' sofa'). After a dozen emails, they finally agreed to replace the sofa - pick up time, again between 10am-2pm on a weekday. And another 3 weeks wait and sit on the floor - to be delivered again during the week between 10-2pm. Ridiculous. So Stockroom basically screws up - but the customer will be the one punished, and will have to adapt to their schedule - otherwise no service. No they don't deliver after working hours or Saturday or Sunday. Stockroom will simply not bother to help or make life easier for the customer. It's the worst I've experience in HKG in 20 years !
Overview of STOCKROOM complaint handling
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STOCKROOM Contacts
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STOCKROOM phone numbers+852 2817 0999+852 2817 0999Click up if you have successfully reached STOCKROOM by calling +852 2817 0999 phone number 0 0 users reported that they have successfully reached STOCKROOM by calling +852 2817 0999 phone number Click down if you have unsuccessfully reached STOCKROOM by calling +852 2817 0999 phone number 0 0 users reported that they have UNsuccessfully reached STOCKROOM by calling +852 2817 0999 phone number
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STOCKROOM emailsINFO@STOCKROOM.COM.HK100%Confidence score: 100%Support
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STOCKROOM addressRoom C, 20/F, Hong Kong Industrial building 444 Des Voeux Road West, Kennedy Town, Hong Kong
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STOCKROOM social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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